A-1 Self Storage

Excellent, fast and friendly service. Thank you Lori !

My partner, had an experience.
We have been renting a storage for more then six month.
Unfortunately no one has told us about the policies of no closed gates inside the storage. We do work as a packing company for the Greater San Diego area.
Here is what happens:
My partner came to the rented property and he had to change after the day of hard labor, right after the inventory of the work equipment inside the storage. He made a «mistake» of closing the gate while changing.
While doing so he heard the knock on the door, to which he answered as soon as he was able to put his trousers on. The result came to the facing of the local security person. To whom he tried to explain the situation at hand but the only statement he recited was: «This is the violation of the rules that I have to report, it MIGHT cause the eviction.»
I capitalized the «might» to be curtain that it is in the review. 20 minutes later we received the eviction notice…
While we were receiving the notice we did mention (meaning my partner), that they do have homeless people residing inside their storage space that seem to get away with more then just changing.
Be very careful before choosing this place.

Wonderful service in time of need. Was able to get the right size unit quickly and filled with my belongings in less then 2 ½ hours. Easy to get in, carts available, very happy.

Horrible customer service and poor management. I had reserved a storage unit for one price, received an email confirmation and then called to confirm and Christina told me they couldn’t honor the price in my email. Completely UNETHICAL. I took my business to Public Storage and they honored the price A-​1 was going to give me originally. Public Storage is a class act!

I had to fly out to San Diego last week to attend to my late father’s affairs. Had to put some of his stuff in storage until we were able to figure out what to do with it. My wife called from Chicago and arranged everything for me as I had my hands full moving my dad’s stuff. She spoke with Kristina. By the time I got to the storage unit, everything was set and ready to go. Kristina was extremely helpful and everything went without a hitch, which was a relief because I was already stressed out enough that day.

As easy and convenient as the first time I stored with them. Matt and Christina were helpful and very pleasant. Thanks y’all.

Every person I encountered was so friendly and helpful. I spoke to a lady over the phone who made it seem so easy and when I got there it is super easy. Explain everything in full and know how to create a welcoming environment highly recommend. Matt was extremely helpfulmy storage unit that I reserved over the phone ended up being too small and he brought me all the way to another one and showed me how every single part of the storage unit worked even was cracking jokes the entire time

As a first time storage unit renter, Matt was very helpful in explaining all the ins and outs of renting a storage unit and assessing the correct storage unit size I would need for all my things. I finally finished moving all my things into storage this weekend and I am happy to say that all my things fit to a T! Thank you Matt! :) All their staff have been friendly, professional and their facilities clean.

GREAT CUSTOMER SERVICE!!! This is rare in San Diego so I am very impressed when I find it and I want to make sure it’s rewarded. Matt helped me and I visited several times before I knew what I wanted. He was very knowledgeable and explained everything in detail. Matt is very professional and has a calm respectful way about him. *Attention management*: I would promote him before someone steals him. Signing up was easy. I expect this will work out well with this kind of continued service. Prices are competitive, I received no specials.

HIGHLY RECOMMEND! I have to say I have been extremely impressed and satisfied with A-​1 on Alvarado Canyon Rd. It’s always and bug/​pest free, clean, the people are friendly and accommodating, great customer service, easy access to my storage and loading dollies are always available. I sold my home much faster then I expected and I needed a storage quickly. After 6 months I am in escrow with my new home and my experience at this location has truly been amazing! Thank you Kayla, Matt and Chris!

Kayla was wonderful in helping me find just the right storage space. It’s a very clean and well lit facility which is important to me. I feel confident storing my items here. I wish I would have been told ahead of time that I would need to provide renters insurance for my unit. They offer it for $ 10 a month so just remember you have to add that on or get your own. This had nothing to do with Kayla but when I called the general # to get info on prices and availability.

I only needed a 5×5 unit, as cheap as possible, I didn’t mind upstairs. $ 49 a month, first month free, $ 20 administration fee, $ 10 lock, month to month, no lease, perfect. Matt showed me the unit, the lift, the carts I could use. He was up front with everything. Real easy to work with. Once we were back in the office I met Kayla. She was really helpful as well. They had me out of the office in 15 mins, another 20 minutes to unload, back home in an hour. Good job A1. 5 stars for you guys!

great customer service, very clean, easy to access any storage unit, tons of dolly things to move your furniture. Great experience and glad i am using a-​1

Very nice and friendly staff. I was very impressed with how professional everyone was in the office. And, the location is very clean and secure. I highly recommend this storage company if you are looking for a place!

Really good prices and excellent service by Matt who was working there. He was willing to take me around the compound and show me all the different types and sizes of units they had available. Made it real easy and I was in and out of there in 15 minutes. Thanks again Matt

I’m so relieved to have found such a clean and reliable storage facility. We went to a few other facilities but they were shady and rude. Kayla was so helpful and accommodating. She helped us find a space that perfectly fits our special needs. We got 50% off for the first month and we jumped at the deal! Thank you Kayla, you’re an angel :-)

Thank you for adding the «pay online» feature to your website and mobile version. I easily paid my bill today in less than one minute using my iPhone. Also, your Alvarado Canyon Rd staff is very friendly and the the location is immaculate. Thanks for all of your team’s hard work.

Stopped by A-​1 after work and was greeted by a young lady. She got me what I needed and I was satisfied. Excellent service and I was in and out in minutes. Definitely my go to storage place from now on! :)

Everyone is very helpful and friendly.

We have been with this storage facility for the last 2 years, and being in the military we have been to at least 5 different units over the years due to down-​sizing and upgrading back and forth.
We have never had any complaints about anything. The place is super clean, the staff were very fast and helpful… UNTIL TODAY.
I got alarmed when i got an email saying that i am on a grace period and i will be charged a late fee if i don’t pay in 4 days WHEN CLEARLY I KNOW THAT I AM ENROLLED IN AUTO PAY!
Coincidentally, my BF got charged with $ 209 from them today and told me why i didn’t tell him that i used his bank account for the unit. This caused us confusion because the unit is under my name and when i got the unit, I GAVE MY CARD INFO to one of the agent asking to be enrolled on auto pay.
I called right away and was told that because we have a previous unit (which is under my boyfriend’s name), and transferred the contents inside to a much bigger one (the one that we have today under my name, they just transferred the card info on file (which was signed on January by my BF) to the bigger unit.
THIS IS HIGHLY UPSETTING FOR ME.
First of all, that shouldn’t be acceptable.
— What if i just used a card that is not under my name, put it on their file, forged everything and used it to pay for my unit? THAT IS HOW PEOPLE GET FRAUD CHARGES!
— What if me and my boyfriend broke up along the way between January of this year and now? THEN I JUST OWE HIM $ 209.
— Or worse what if the roles were reversed? THEN I WOULDN’T WANT TO PAY $ 209 FOR SOMETHING THAT IS NOT UNDER MY NAME.
— Shouldn’t people authorize first if their info is gonna be used on something?
— Who wants to pay money on something that doesn’t belong to them!!!
THIS IS A HIGHLY UNACCEPTABLE MISTAKE! Although i never had a problem with this facility before, this incident is a big deal for me because somewhere, somehow, someone didn’t follow a procedure that could end up getting fraud charges on someone!