Access Custom Door & Gate

We built a new home and ordered 2 garage doors (a single and a double). The design and installation process was excellent. We worked with Braden and his staff who were very professional, which is rare today when building a home to find a contractor or Subs you can trust through the whole process. Tom G

I had Access install my garage door about 9 years ago. They did a good job. I recently had a remote lose it’s code and was not able to open my door. I took out the instruction manual and followed the instructions to re-​program it… several times with no luck. Finally I made the call to Access who promptly answered the phone. That was where their service dropped. I was told that a tech would call me back. I never got a call back. I called back the next day and asked again and was told a tech should have called but that this time one would call me back. No call back until the next morning when a tech by the name of John called back and left a phone message. You could tell his Give-​a-​Shit meter was at about zero from his unenthusiastic, I gotta make another phone call, voice. He basically told me that maybe the «lock» was activated on my main opener and that the lock would not allow the reset. That was not the case. He said that he had no other idea why the remote would work that way and to call him back if I had any questions.
Well I promptly called him back, twice, w/​no answer (shocking!!) so I left a msg on the second call. I told him the «lock» was not the problem and asked if he could think of anything else or if I should just buy another remote. No call back from him. Really? It was just a quick call for him.
Just like a lot of other companies out there, their customer service is great… as long as they are selling you something.

W0W, this company is on the ball. After getting two estimates that where I thought very high I called Access. They told me some one would be there in two hours and to my surprise they showed up right on time. After a thorough examination of the problem with my doors, I was given the estimate which was half of the other two company’s. The tech proceeded to do the work quickly and efficiently. He was friendly, courteous and knew exactly what our problem was.
A few days later Leonard, one of the owners called me to see if I was satisfied? In the future I will only call this company for a repairs or if I need a knew garage door.

to start with, service tech decided to not stop at neighborhood stop signs and didn’t follow posted speed limits in my neighborhood. (i live in a gated community) neighborhood patrol caught up with him at my driveway and i will probably be receiving a letter and or fine for this.
next, tech walks up towards my garage doors and immediately says he cannot work on my doors (not even the requested programming separate from mechanics) because my doors haven’t been regularly serviced according to their records. and immediately said my springs are shot and out of date. also noted that they have to be replaced every 5 years to stay up to code (what code?) tech says to me. (later tells me this is just an access policy) then proceeds to tell me that the springs are custom ordered and will be $ 600 per door times 3 doors. plus then says all 3 doors need «service» at $ 450 per door! doors are in great shape and work fine. also what he didn’t realize that they were serviced a few years ago by another company when i purchased the home.
next up was my requested re programming and troubleshooting of a keypad. i was told that i should not buy batteries from a grocery store and this is the reason for my issues. rather that any batteries should be purchased from a jeweler! ok so a couple days later now the key pad doesn’t work again. oh well!
the other requested thing was to adjust the closing travel of one of the doors because the opener closes it like an inch too far. really no big deal, but i thought id have this setting adjusted… i was told this cannot be done and touched because of the springs. crazy.
simple! i wouldn’t recommend access to anyone and am blown away by the arrogance and attitude of the tech. I’m sure most people just roll over and do what they recommend. but buyer beware here.
ps i called my general contractor and talked to his garage door company and also called a few others that had better reviews on Unilocal and springs installed are around $ 200 a door!
oh and to top this all off, i called access and talked to them about my experience i had and was promised a call back from a supervisor /​manager. and of course no one called me back!

Pretended something was broken that wasn’t and proceeded to rip us off. Shocked they would cheat people so openly.

They suggest I get a new motor and Mine was fine. They never came back to end fixing the door. Owner was rude.

Have had numerous problems with a driveway gate opener, 2 other companies failed to satisfy — after about 6 months of me adjusting the limit nuts… I found this company. David came out and fixed the problem. It did take a long time — 2 hrs, which added to the cost, but he was working hard and talking to manufacturers on the phone to solve the problem. But I’m happy because my wife is happy the gate works. He did share a lot of info with me, clarified some things and all in all the bottom line is the gate works! He told me I may need a new circuit board in a year or so, and I trust his honesty, instead of trying to sell me one now. I will definitely call them back if any other problems.

I had a problem with the track of my garage door. It threw everything off kilter and the door wouldn’t close. I called Access and they sent someone to service the door as soon as they could. It took them less than half an hour and my door was fixed. I really appreciated how friendly the repairman was and the people I spoke with at the office. I would definitely recommend Access to others.

Great service on every level!

We’ve had our gorgeous garage door since 2002 when Access Garage Door helped us design it, had it manufactured, then installed it. The garage door completely transformed the front of our house and we still get compliments on it!
They’ve done maintenance for us in the past 12 years as well and the service is always fantastic. Access Garage Door always exceed our expectations and we can attest to a very high-​quality product. Our garage door looks as good as the day it was installed 12 years ago!

I wanted to write a second review given my recent experiences regarding a warranty repair. Once again, Access Garage Door came through without any issues. Even though we were a little over the warranty period they took care of everything. I was very impressed by the way they stood behind their work. Once again, if you have a problem you should give them a call.

People were really friendly, but was really not expecting such a huge show room. Checked out this place couple days ago and was really impressed with the choices and styles of garage doors.

Love Access Garage Door. I had them upgrade my garage doors in one house and they were great, from suggesting designs and motors all the way through install. In my current house we have a gorgeous wood door but the motor was really loud. With the master bedroom over the garage, I called to see if they had any ideas. One service call later and an upgraded motor and I get to sleep later even if my husband is out on dawn patrol. I’ve been a customer for about 15 years now and I’ve been able to get appointments quickly, good solutions, and same day installs.
When I called this week on a Sunday, they gave me a solution to get the door down and noted a weekday service call, which is less expensive than a weekend call, might be preferable. (It was.) Called back Monday and was offered a next-​day appointment.
Turned out our original builder-​done wiring had developed a small short and John was able to present my options with pricing and execute my choice during a service call that was less than an hour long. You can’t go wrong with Access Garage Door and gate whether you want a minor service call or a major replacement.

Access designed and installed our custom garage doors. They are beautiful. The doors are heavy however and require regular maintenance and care. Access is always very responsive when I need them and has people out to take care of any issues immediately. Great customer service!

On time, polite, efficient, and well-​mannered. Elizabeth (in the office) exceeded my expectations by delivering amazing customer service. (via Kyle’s mother)

Our contemporary garage door from Access is one of the most commented on features of our house in Pt. Loma. People comment on how great it looks and how quiet it is. Their regular maintenance guy came out at my request to oil the door and he was professional and helpful.

My garage door broke one night just after I got home. I couldn’t close the door and didn’t feel safe leaving it open all night. I called Access, and someone came out in about an hour. He didn’t have all the parts he needed, so he manually closed the door and came back the next day at the appointed time and did the work. He was friendly and efficient and didn’t charge extra for every little thing.
I’m glad I didn’t have time to read the other reviews, or I wouldn’t have called them. When you have an emergency, you do a Google search and hope for the best. I went to one web site first and didn’t trust them because they had countless coupons. To me that said that they were overcharging to begin with.
I don’t know if I could have gotten the work done for less — but I got it on time and well done and am happy to pay for the service. My experience was not at all like the numerous one star reviews here.

I own a Marantec opener, which started working erratically — it would start opening and closing randomly. Access Garage door is an authorized repair service so I called them. When the tech came to my house, the door wasn’t malfunctioning — but it had happened enough that I described in great detail the problem. The tech said he couldn’t fix something when he couldn’t actually see the problem… and he actually recommended that I try and video the problem when it’s happening, and then call him back! Doesn’t inspire confidence.
I looked on Unilocal and discovered that Up & Down Garage doors is, hands down, the most recommended service in San Diego — so I called them. They were great — but they unfortunately didn’t service Marantec. But they did recommend Super Garage Doors (Jorge Camberos — 619.495.0660). Jorge came out, and even though the opener wasn’t acting up – he quickly diagnosed the problem (bad wiring) and fixed it.
I can’t emphasize enough how incompetent Access Garage Door was. If you have a Marantec opener — or any other brand, as an alternative I’d highly recommend Jorge at Super Garage Doors.

Access Overhead was fast and did a great job in fixing my broken Garage Door in Hours. The technician that came out was fast, professional, polite and competent.
I am glad I called them. I would recommend them to anybody !

Our old fiberglass garage doors cracked last winter and could not be repaired. I saw this as a sign that we should get new wood doors (the ones that look like they came off an old barn). I researched CostCo, Home Depot, and Lowes. All three are basically the same product/​price. Once you start selecting the woods, stains and hardware, the prices go up very quickly! Plus, you had to pay someone to come out to your house, even if you decided not to buy!
I had heard about Access from a friend, but never thought we’d be able to afford it. Well, the guy that came to our house (Sean) was very nice and showed us a lot of options. He was very respectful of our budget. We were able to create a custom design with hardware for just slightly more than the stock-​product from the other chain stores.
The lead time for order to installation took longer than we’d expected (about 8 weeks) but it was well worth the wait. Our new doors are gorgeous and have significantly raised our curb appeal!
Thanks Access!