Ace Relocation Systems

We have used Ace Relocation Systems twice in the past 9 months. We moved from Northern California to San Diego and 9 months later moved from San Diego to Virginia. We had a wonderful experience for both moves. We have a large amount of furniture and absolutely nothing has been damaged in both moves. On the first move the weight came in under the estimate that we paid up front and they issued us a refund. That honesty plus the remarkable service made it easy to use them again for our second move. The team from San Diego to Virginia went above and beyond and were actually like friends when they knocked on our door in Virginia with all our goods. If we move back to California again, it will be a no brainier that we will use Ace!

We utilized Ace Relocation’s services for a move from San Diego to North Carolina. During the entire process there was ample communication with Kevin and Michelle. The gentlemen who moved our stuff out of our condo were friendly, professional and took great care to make sure everything was torn down and packed well. Once we were in our new house our stuff arrived within the window as promised and the movers in North Carolina had the same professionalism and took the same care for the move-​in. Also, nothing was missing or broken… That alone is a success.

We made a local move in Encinitas with Ace Relocation. It was a large move 4 BR, living, dining, office, family, breakfast, baby grand piano, large patio, etc. Frank Greene was our estimator. He was very professional, very thorough, and very responsive. Michelle Blake was our coordinator. Michelle also was very professional and responsive. Because we were able to close on our new house early, we elected to move our art, books and kitchen on our own after we signed the service order. Michelle handled the changes smoothly and quickly issued a credit on the payment we made. The house we moved from had restricted driveway access so the move took two days. Adam Rocher and his crew were exceptionally professional and careful through it all. All our items arrived in great condition. They set up the rooms as we requested and patiently consulted on positioning the baby grand piano! Overall the cost of the move was very reasonable. The service was excellent. The attitude was «can do» and professional. We definitely recommend this company.

Great experience moving with this company. The movers arrived for pickup and delivery on time, and did a great job. I looked at a few companies for the move and Ace was significantly cheaper than one and slightly less than the other. If I have to move again (hopefully not anytime sooner) I would definitely use them again. Thank you for making the transition from San Diego to the Bay Area easy!

This is the first time I have used professional movers so i have no other experience to compare to, but I thought Ace did a good job. I requested a quote online and within minutes my phone rang to set up an appointment. The estimator was very nice when we met at my house to physically review everything I would be moving. His quote came in basically matching the generic online quote and it was within my budget. The coordinator kept in touch with me and answered all my questions. The day of the move the truck arrived on time, the crew in San Diego was very polite and respectful of my belongings and my house. When they left at the end of the day I was given an 8 day spread for delivery at my destination. The third day in I emailed the coordinator to see if there was a possibility of delivery over the weekend. She promptly responded and confirmed an appointment for Saturday. Again the truck arrived on time. The two helpers in Reno were not as good as the crew in San Diego, but they got the job done. Overall I feel I paid a reasonable and fare price for the move, it went smooth and was stress free. I will definitely use them and recommend them to anyone moving.

Bad experience with Ace Relocation during and post move.
Here is our story. The packing and move out date went relatively smooth with the exception of a $ 200 ladder being left behind and ironing board. The iron board was not a big deal but the ladder was since I couldn’t take it with me and I had to give it away. Additionally, the lead (aka driver) had me sign off on pages and pages of inventory. The handwriting was virtually impossible to understand and he was supposed to conduct a walk through with me and he didn’t. The ladder and ironing board would have been caught if he had done his job.
The issue came during and post delivery. Please keep in mind this was a move from Southern CA to Northern CA.
We were downsizing to a smaller house so we had to move a good portion of our stuff into storage. The day of move in we were suppose to meet the truck at our storage at 9am to move what was marked for storage in. We arrived a little before 9am and the driver told us he would be in constant contact with us (this was BS). We waited for 30 minutes with no call or truck. We called the center and the driver eventually called and said he was stuck in traffic. He eventually showed up after 10am (irritating). We stayed to help the lead (aka driver) to make sure everything that was suppose to go into storage went into storage. After an hour I asked the lead if he was good and understood everything that needed to go into storage and he said he was good. I decided to head back home to meet the truck there since I was no longer adding value. The truck arrived at between 2pm — 3pm at our new home. During the move in there was confusion about our shipment being mixed with another shipment. The movers brought out a couple of items to have me verify if they belong to us and they didn’t.
The move in was completed between 9pm — 10pm (long day). Again, the lead (aka driver) had me sign off on pages and pages of inventory that I supposedly received and was able to verify with in 5 minutes.
After the move we received a bill for another $ 100 for the extra service (delivering to storage). We did not pay the $ 100 since we noticed several items that were supposed to have gone to storage ended up at the house and we were missing several items (silverware, household items… etc) and damaged elliptical machine approx $ 800 — $ 1000 in value.
I contacted Ace Relocation to file a claim and received a very unprofessional email from their Accounting department. Basically, not allow me to file a claim without paying my balance. I escalated the email to management and they eventually allowed me to file a claim without paying my balance.
I ended up filing a claim and after a month or so, their claims department was only paying for the damage elliptical and missing AC adapter. They dismissed the silverware, ladder and the other household items as part of the claim. The reason for dismissal is because it was my responsibility to validate I received everything prior to signing the inventory list. I’m not sure how Ace Relocation can expect any human being after a long day of moving to be able to account for everything in 5 minutes or hold up the crew for another 3−4hrs while I validate. How is this possible?
Since I didn’t have any luck getting full reimbursement, I ended up placing a dispute with my credit card company and the dispute was turned down. I was asked to contact Ace for a resolution. I ended contacting Jeremy 858−410−2010 with no call back.
To sum it up the movers were fantastic, they worked their butts off. The employees in the back office are disconnected from the real world and poor customer service. I WILL NEVER USE THEM OR RECOMMEND THEM.

Absolutely best Service ! It was really easy to send an e-​mail using their website to have someone contact me via e-​mail or phone call. My rep was able to meet me out at my storage unit to assess all the items I had and gave me a great rate. The movers were early by 10mins, loaded everything in the truck and ready to roll in 45mins. They beat me to my new location and were ready to unload. I felt very comfortable with them handling all my items. They were talkative, friendly, quick, and reliable. If I ever move again there will be no hesitation to reach out to Ace Relocation again for their services. I will definitely be referring them to anyone that ask.

Very professional, great company to work with. I am a AAA member, so they offered me various choices for my moving needs, and this company was a subcontractor of one of the main ones they partner with. I was very satisfied with all the process, especially considering that I moved from city to city too fast and with practically not much time to arrange my move. The communication was very fluid and I never felt that no one cared, all the opposite. The only but is that the day of the move I was ready in advance and they came late, but I understand that is not right on as they pack in the same truck stuff from other customers as well and scheduling is difficult. The movers worked very fast and provided good care of my belongings that arrived safe to destination. I will use them again in the future.

Great and very polite Service. To my pleasant surprise everything was done timely and precise. Definitely would do business with them in the future.

by far, the best moving experience I have ever had! My experience with Atlas/​Ace started with Kevin in San Diego. He was so professional and communicated so well that I canceled my appointments for estimates from other companies after meeting with him. I selected Atlas because they provided me with a «firm quote «. I have heard so many nightmare stories of people that wind up paying hundreds if not thousands of extra dollars because the delivery weight is different from the estimate. Kevin was very clear that the price that he gave us would be the price that we paid in the end. Next, Caesar and his crew came and packed the van in a remarkably fast amount of time. I still had several items not in boxes because I was not sure how to pack them and Caesar was very patient and assisted us in packing the final items (that arrived at our new home in perfect condition!!). Jeanette contacted me after they loaded the van so that I would have a contact person should any questions come up during the move process. Though I didn’t have to use her services, I was relieved to know I have direct contact with someone who would be able to help me if I needed it. And then there was Mike, Donnie, and Scott, the delivery crew. They were fabulous! I was contacted with plenty of notice and the crew arrived exactly on time. They delivered my property in a record time and I thoroughly enjoyed their company as well! I’m a military brat that has moved many many times in my life. This is the first time I have made a transition in which nothing was broken, everything was on time, everyone I contacted was professional and seemed happy to do what they were doing. I can’t imagine moving any other way ever again. When everything was said and done Donnie shook my hand and said «welcome home». That was the first time I really felt like I was home. It was a wonderful experience and I’m so glad I chose Atlas/​Ace. I highly recommend this company to anyone who is relocating. Not only because the service was impeccable but the cost was cheaper than when I tried to move myself. I worked less and saved money!!! You just can’t beat that! Thank you to everyone that made this move such a great experience!

We had a great experience with Ace Relocation Systems and Atlas van Lines when we recently moved from San Diego, CA to Longmont, CO. Kevin who came out to our house to give us an estimate was super friendly and efficient. We had 4 different companies give us estimates and Ace both came in the lowest and seemed most professional. Our coordinator Michelle helped us through the moving process and they were flexible and willing to work with us when our closing date got pushed. The moving crew were great guys and let me tell you, my husband’s got some really heavy stuff in the garage, and they did a great job getting everything out of there. The crew in CO were great too, and given it was –4 degrees F when they delivered our stuff they deserve an extra star!
We are so happy we used Ace Relocation Systems, they made our move very stress-​free and smooth. We would definitely use them again!

My company hired ACE for our relocation purposes and that was the first mistake. My household goods were in a 10×10 unit. I have no large appliances besides 1 TV, Only mattresses for a king and queen size bed with no headboards, foot boards or dressers. I am still trying to figure out how they weighed my items at almost 5,000 lbs… then again, I know the 5^th wheel trick to make thing weigh heavy or light so I guess I really do know. What I definetly know is, I am still waiting for my stuff to arrive (even though I was told it should be NLT the 27^th). This is just one story however my boss can tell his and it will be in the same line of buffonery! Having moved multiple times while serving in the military I know the game and I know when someone is gauging a company. Good job Ace Relocation you best hope my company retain you for future services.

Positives: Pickup was on time and very well packed into the containers (6 men) — done efficiently and carefully, response from emails and phone calls was quick and polite, delivery was ok (older husband/​wife with 1 helper) — nothing broken or scratched, made things right by us when delivery ran late
Negatives: late in delivering our goods, took a long time to receive reimbursement check
I would do business with them in the future.

Thanks Ace! I have used Ace 3 times in 3yrs 1) Baltimore to LA and then 2x within Orange County. All 3x were a fantastic experience. Professional and affordable. The crews they sent were awesome. Very courteous and appreciative of the business. Jessica scheduling the move was great! She calls you often before, during and after the move to make sure things are going smoothly. I would recommend Ace to anyone moving locally or across country as I have.

Been thru many Military and professional moves (some paid by Uncle Sam, others by self/​company) and Ace has been by far best experience. Most importantly, they start by asking questions to find out what works best for us (what a concept) and then diligently and professionally excecute the plan we worked on together.
You can tell it’s a family run business by their genuine concern and high attention to detail — no hiding behind a corporate 1 – 800 # and a legion of lawyers armed with belt-​fed contracts that wear you down.
Enthusiastic recommendation…

To be honest, 1 star is too generous but it’s the lowest choice available…
I’ve moved many times in the past 10 years and this was by far the worst experience.
I very politely and repeatedly pointed out some electronic items that needed extra care and detail when being wrapped.
At the delivery end of our move they delivered the items very roughly and carelessly.
We found the majority of our boxes were incorrectly labelled and I had to move everything myself after they left because they were put in the wrong rooms.
When we unpacked them some of those items were not wrapped at all and ended up broken. Ace relocations are refusing liability and their insurance division will weasel their way out of any responsibility.
It was a horrible experience and I would advise anyone to stay well away from this company if you value your belongings.

Ace moved us from San Jose to San Diego in August 2012. No hassles, they were fast and professional, nothing broken or scratched. We did most of the box packing ourselves but they handled the dishes. Overall we were very happy with the service and would use them again.

My wife and I recently moved from San Diego to Boston. We looked at a number of movers and ended up choosing Ace. They let us come get boxes for free at their warehouse, and the load on the San Diego end was very professional.
We worked with Kevin Grant on our contracts and he was very professional and accomodating to our needs. We drove cross country so Kevin coordinated the delivery such that our stuff did not arrive before we did and this was at no extra cost to us. The driver and his moving team got to our house in Boston exactly when they said they would and did a great job unloading our stuff. We were staying with family and they loaded it neatly into the garage and attic which saved us a lot of money by not needing a storage unit. My only concern was that my credit card was charged the day prior to our stuff arriving but everything was delivered as promised.
The only damage during the move was a glass desk that was broken during the loading of the truck in San Diego. I filed a claim and received an immediate response from multiple people at Ace. I just received a check for the exact amount submitted on my claim. Ace is not the least expensive company out there but I think the value is there and you get what you pay for. I would certainly recommend anyone considering a move to have them give you an estimate.

These guys did a teriffic job in moving my goods.
I had to move my one bedroom from San diego to Sacramento so i contacted bunch of movers. According to price and reviews I choose Priority moving to move and they contacted Ace Relocation systems i guess.
Driver George and helpers did a terific job in moving. So is the co-​ordinator Jessica and Sales person Guy.
Only thing delayed was the full amount payment receipt which i got later from jessica.
I didn’t had much of the stuff to move or break, so no complexities. My experience with these guys was very good.

My saga officially begins four years ago, but it started even earlier than that, when my darling grandmother was alive. She and I used to do the crossword puzzle together at her dining room table. We sat around the table as she read her poetry and as we shared frozen treats from the much-​missed Banana Boat Creamery. After she died I inherited her table. It really meant so much to me.
Unfortunately, the table met its demise four years ago during a move from Northern California to San Diego. The Ace Relocation driver (nice guy) who came up from SD hired a crew of Sacramento locals to assist him. The packers were a sketchy bunch. I remember I walked in on one of them helpfully telling the driver which motel he could «get laid.» They spent the first day packing, and then returned the following day to load up the truck. One of the packers tilted a heavy piece of furniture onto just two of its two legs, which immediately buckled. The knucklehead then switched the weight to the remaining two legs, which also broke off.
Meanwhile the driver had estimated they’d be done by 4pm. Right around then, they must have started earning overtime, because, according to witness reports, they slowed way down and started singing and dancing. When they finished it was after 10pm, and then we were finally able to begin the 9-​hour trek to San Diego.
We lived on a thin curvy road, so the packers (and driver) had had to put our belongings in a small rental truck and ferry them to an 18-​wheeler. Apparently, at this point they took leave of their senses and just crammed stuff into the truck willy nilly. I don’t know what they were thinking, if they had philosophical issues with the laws of physics or what, and I don’t know exactly what they piled on the table (couches, gold bullion?) to make it splinter the way it did, but the table and numerous other pieces of furniture were ruined. Oh, and the driver left a piece of outdoor furniture sitting in our driveway, our neighbors reported. We had to bug him several times to pick it up on one of his next trips up to Northern California.
For more than two years, we remained oblivious to the furniture packing disaster. We dutifully paid thousands of dollars annually in storage fees while we lived in temporary housing. Finally in January of 2010, we had found a home and requested delivery of our stuff from storage. It cost nearly $ 4,000 for Ace to send several guys nine miles down Highway 52 to drop off our boxes in our living room and place our heavy furniture in rooms. The dropper offers were nice and all, but when they opened the bins containing our furniture, the ugly revelation came out of all the damaged pieces put in by the knucklehead packers years before. The unpackers seemed genuinely shocked. They said that they had never seen anything like it.
Months went by and I struggled to put together the claim form to submit to Ace Relocation. So much furniture relating to storage — shelves and a cabinet — were broken, and the brackets to a metal storage shelf could not be found. Also, because we were planning a remodel, it was hard to unpack our boxes and finish taking stock of our losses.
I finally submitted a claim form, and Ace sent their «best» repair guy to evaluate our damaged items. He was able to repair some of the items, but he first took a few short cuts that we made him redo. Also, the poor guy suffered an extensive illness, so it took him a while to get around to doing the repairs.
My grandmother’s table, the one I had planned to sit at doing the crossword puzzle with my own children and, years from now, their children, was shattered, a total loss. We were offered a couple of hundred bucks for it.
For the move and storage fees, Ace Relocation was probably compensated over $ 30,000, a great deal footed by the Hubster’s company. So why did I never submitted a claim for the metal shelving? The knucklehead packers had lost nearly all the brackets, leaving just a couple on the shelf to taunt me. I guess a perverse mix of honesty and optimism that I would find that the brackets tucked into some unpacked box. By all rights, I should have. I checked online, and the replacement value of this small pieces of plastic is about $ 50! I feel defeated.
What’s a three letter word for a moving company I can’t recommend?
A-​C-​E