Acrobat Outsourcing

Let me tell you a little story about this company:
I called Acrobat roughly three weeks ago to procure the services of three staff members to help my family out at our annual Christmas party. We have roughly 300 people showing up and we needed all of the help that we could get. I exchanged 6 – 8 email with Alicia in the Hollywood office confirming the event address, parking, roster, uniform, etc. I submitted the completed cc authorization and was given a confirmation email that we were on the schedule and our staffing needs would be met. On the December 4^th (one week before the party), I got a call from a representative of Acrobat from the San Francisco office. This individual told me they would no longer provide staffing for us. She did not apologize at all. I told her that she was leaving me in huge duress as I had ONE week to find replacements — during the HOLIDAY season. I asked if she could recommend anyone or help me out at all. I was told «I called you — what more do you want» When I asked if she couldn’t hire more people for the event, she told me «I don’t have the time to do that.» Internally I thought, «well, I certainly have the time to make a Unilocal review!»
If you actually need the services you are paying for and expect the staff you hired to show up, don’t use Acrobat!

Update #1 — On Monday, 8/​24, I received a call from the HR Manager. She said that they had verified that I did work, I would also be getting paid for my 4 hours of reporting time, and that a check was going to be mailed to me. She asked me where I wanted the check mailed from, the SFO Corporate office or the San Diego office. I said, «JUST MAIL MY CHECK!»
Update #2 — Today, Tuesday, 8/​25, I received a call from Payroll, wanting to know if my payroll card was still active. I told her that she apparently didn’t remember what I had told her about using a payroll card. So she said, «you mean you want me to send you a check?» These people don’t know what they’re doing.
Update #3 — 8/​27, No check yet.
Update #3 — ⁸⁄₂₈ — I emailed payroll to see if it was mailed and was told that it had been mailed from the SFO office, and would be taking longer to arrive.
Update #4 — ⁰⁸⁄₂₉ — No check yet.
Update #5 — ⁸⁄₃₁ — The check arrived today via certified mail, and it’s actually correct. Now I’m finally done with these people!

Acrobat Outsourcing is an amazing company. They helped me and my boyfriend get work when we were going through hard times. The management is fantastic and they are always able to be reached when we need them. There are usually shifts almost every day that we can pick up and make money quickly. My boyfriend was even offered a job with one of the catering companies that Acrobat outsources for! We mostly dealt with Brigitte Tribble and she is very organized and friendly! We have referred people to this company before and we definitely will again!

Very terribly ran organization. Would never recommend using temporary employees through this company. The management does not respond timely & they lost paperwork each and every time I submitted payroll for employees. Only used them for a few months when I was desperate for employees until we got more permanent team members that we’re going through the hiring process with our organization. Would never recommend them and their management team needs a huge wake up call.