ADT Security Services, Inc.

I decided to get ADT as my home security system. I completely regret doing it and I am currently looking at legal options to get out of my contract. Mind you, I just had it installed within a week of this post. First of all, the installer was a sub contractor and to say he was subpar would be an understatement. He did show up on time. That is the only positive I can give him. It took him 3 hours to install a simple system. We were promised fire alarms, door sensors and motion detectors from our sale rep. Once the installer arrived, he said these were all upcharges in excess of $ 1,600. Obviously, I elected not for these upgrades. The installer completed his work or so I thought. Our alarm didn’t work for a couple of days. I took the time to read the manual and couldn’t understand the issue. I called the home office and was put in contact with a technician. I had to completely program the control board, the key chain and our apps. The technician did apologize and said that the installer should have programmed all of this before he left. He literally just installed the system without programming it and left. The technician promised that we would have an ADT installer out our home this past Monday to check the work, between the hours of 12 – 5. He never showed up or called. It’s not like we had anything better to do. That was a snarky comment. Anybody who reads this post, I would like to state that: «MY WIFE AND I HAD A TERRIBLE EXPERIENCE WITH ADT.» I would not reccomment this firm to anybody. There are other Security firms out there!!!

Outstanding piece of crap. Please take this crap out of my house and refund my money. If not, you will be fired as soon as the contract expires.

Their salesrep had an apt showed up late and had the worst sales pitch i have ever heard it was so bad i got no info on their products or pricing all i heard was negative remarks about their competitors to the point i kicked him out of my house… great job adt hire real sales people

We have had ADT for 2 years in our current house and 5 years before that. Recently we called and spoke with a representative about canceling our home phone and internet. I specifically asked if this would interfere with our service (we also have ADT pulse). The representative’s response was «absolutely not» and explained that their system can monitor through the wireless cell transmitter (this is probably not the right terminology). My husband was also on the line and we asked this question multiple times before we canceled out ATT service. About a week after we noticed we were no longer able to use Pulse. Apparently the information we were given was inaccurate. Fortunately, ADT monitors and records their phone lines. After reviewing this phone call they were suppose to get back to us. 2 weeks later — no phone call from them. They didn’t offer anything to attempt to fix this situation. The reasoning for going with ADT was for Pulse. However, by not calling after their reviewed the phone which clearly stated the wrong information the representative gave us — shows they truly don’t value their customers.
Currently having other companies come out for estimates. Although we paid over $ 1,000 for our ADT installation. Very disappointing. Shame on them for not calling me back!

The technician told us we needed internet had to pay to have internet installed the next day it cost extra for express install then that night he called and said i messed up you need phone theres another 360 $ for an express install plus 52 a month for business phone that we were not going to have all in all we spent over 1000 just to get everything installed on time for you when he didn’t have the proper knowledge to tell me what i had to have your technician that came to quote the job should be fired so should his boss for being incompetent i was supposed to have my instal refunded that hasn’t happened and i was supposed to receive 2 free months because of your screw up but that hasn’t happened yet either i will tell you i am seeking other options to recover the money we lost because of your untrained staff again adt will be gone as soon as i find another provider because i don’t do business with companies that lie

ADT Tech, Ralph S came to our house for upgrades. Couldn’t have asked for a better tech. He was very thorough and answered any questions I had. His customer service was top notch.

Not really security. You have a false sense of protection but by the time someone break your contact sensor they call a designated number of yours to ask if everything is ok, then at that point they call police if you tell them you need help or no one answers your designated phone. So where is the security protection in that if no one is visually monitoring whats going on? You could be cleaned out or dead after all these channels are completed.

ADT has the WORST customer service ever. They gave me a time from 8:00 — 12:00 — never called, never confirmed. Expect me to wait all day for them to show up. Called customer service — waiting for 45 minutes.
Can’t believe this is a security services company.
Just to check how quickly new-​account customer service reacts, I listed online for an additional account; and boom, they called me within 2 minutes. When i told the agent about the appointment, she transferred me to back to the technical customer service within half a second…
Still online waiting for someone to answer
I don’t expect ADT to know what Unilocal is!!! If you have a choice, go somewhere else

Thanks adt for sucking. I am counting the days until my contract is over. I never should have listened to the bs coming out of the sales guys mouth. Don’t believe all the hidden fees they say «they do not have.» ADT is worse than Att&t!
I sent your team an email but have not heard back. Why am I not surprised? Counting the days.

This is actually and negative star review.
Awesome experience with this company started when the police dept gave me a bill for $ 167 because I didn’t have an alarm permit? but I wasn’t told about that when Adt signed me up and then installed it in my house. so they said okay no problem we’ll credit you for the alarm fee. well I don’t have the time to go find out where to get an alarm permit so I never did it.
After a two year contract of being scared they were going to call the police and get me another $ 167 fee I decided to cancel the alarm system. when I did they over charged me $ 200 on accident which is what I owed them so they charged me $ 400. they didn’t cancel my service like I asked they took the new month of January off of my credit so they’re sending me $ 160 back of my credit from which the owed me 200 because they didn’t cancel me in time. I will never ever suggest this place to anyone ADT is like people working out of their garage on meth. I have no confidence in them they say whatever it takes to get your money. it’s taken 23 days now and I still have no refund most people do it within hours. what a joke –1 star review for sure please don’t waste your money on these people. This could be a business worth getting if they had some experience training and reliable procedures obviously they don’t horrible horrible I feel like I was robbed at $ 1,200 oh well I learned my lesson. «Vote with your dollar»

Our technician Ralph Sarmiento provided EXCELLENT customer service. He was very patient and knowledgeable and his installation was beautiful. He helped me navigate the ADT Pulse Portal and answereda all my questions.
We are adding more locations and as long as Ralph is our technician, we will be loyal to ADT!

if i could give no stars I would. You will get transferred a million times, get conveniently disconnected and it is impossible to cancel your service without paying a 75% of the remaining contract. Never again.

ADT custom service sucks. Told me I need to call there subcontractor and make my service attpointment through them. I pay ADT. That is there job. I’m pulling there system out new provider will be here on Saturday

Absolutely terrible customer service. We just cancelled our service and switched to another provider as a result of our experience.
Their tech that came to replace an outdated part in our system somehow caused one of our zones to no longer be ready to arm (so we couldn’t turn on our alarm at all). He said we’d have to call and schedule another service appointment because he had no idea how to fix it. We waited on hold for 55 minutes and then the phone just hung up. We called again and actually reached a person and she said we couldn’t get an appointment until mid-​january. We told her that wouldn’t work because we can’t arm our system, we need someone out ASAP. She took our number and promised someone would call. Nobody ever called. The next day we called again and same story… Nobody could come until mid-​January.
After seeing all of the other terrible reviews, we looked up other providers and gave one a call yesterday. They came out yesterday to give us a quote and their tech is coming today to install their system… Nearly two weeks before ADT would send someone out to fix a problem their own tech created so we could actually have an alarm that works.
Good riddance, ADT.

Before doing business with SecurityAlarmNow, check their unacredited BBB «D» rating. Google «SecurityAlarmNow Reviews» or «SecurityAlarmNow Complaints». SecurityAlarmNow is so bad that it makes me wonder why ADT Security Services would contract with them. Note that when I asked the sales representative about their BBB accrediation, he proudly lied and told me they had an «A» rating
SecurityAlarmNow is a third party provider for ADT Security Services and advertise on CNBC. I contacted Securityalarmnow because I plan to change from a landline connection to a cellular connection with a battery backup for my home alarm. There advertisement is for wireless, so I wanted to clarify and had some questions.
I called 888−334−4411 to ask a few questions and was not able to get a single question answered unless I provided all of my information to establish service. This was a Red Flag. I explained to the phone representative that if I could not get my questions answered that my business was not available and hung up. In 2 — 3 minutes a supervisor called me back to «hard sell» me and again wanted my information.
Because I wanted some technical questions answered before commiting to service, he berated me as a horrible human being with no friends.
Bottom Line: If the sales people are this aggressive and disrespectful to potential customers, what kind of service will SecurityAlarmNow provide?

Just spoke with Ashley in Appointments and she squeezed me in for the 3^rd before I leave town for vacation. Thanx Ashley for the amazing customer service and making things right.

I was very impressed with the care, responsiveness, and well thought out installation provided for my business by Ralph Sarmiento. He definitely went above and beyond to provide the BEST service possible. I appreciated the knowledgeable, professional, and technical support provided. Unfortunately, this kind of care and service is becoming a more rare experience. I would definitely recommend ADT –San Diego for your security needs.

ADT is killing me. I was told their was no Install Charge and the cameras are 100.00 Each. I know have a bill for almost 600.00 with no explanation in charges. I would avoid going with them, their field techs are great, but the sales and support staff are no good. I will keep posting daily updates on this until it is solved.
Jerem Goding — Move Buddies 800−499−4977

Terrible customer experience, and we are not going to stay customers. We are four-​year customers, the house we bought was pre-​wired an ADT system, and we’ve paid the $ 50-​$ 60/​mo for all the four years. Never an issue. Until ten days ago, we left for our first vacation outside of California in six years and our ADT burglar alarm went off while we were in the air to Hawaii. So we land to a police response who think it’s a false alarm, despite the coincidence of us just leaving. What about turning the alarm back on again, if it’s a alarm system problem, won’t it go off again? The police will charge us if they get called twice in the same year. So, can ADT inspect their alarm system to find the fault? Sure, but the earliest tech appointment is in a couple weeks. WTF? We’re in HAWAII. I don’t want to fly back. What else? Oh, ADT offered to disable the section that was triggered, leaving the front door and windows defenseless, to avoid another false alarm. Or to let the burglar retry another entry. WTF? My security company is too busy to secure my home? They’re fired.
Response to Andrew of ADT’s PR department. NO, you may NOT have my contact information. The nature of home protection is HANDLING emergencies when they HAPPEN, not scheduling a review two weeks later. If you had a broken tooth and your dentist wouldn’t see you for two weeks, you’d switch dentists too. There’s no excuse or apology. Either you handle people’s emergencies, or you don’t.

Worst Company I ever had to deal with
I couldn’t get them to service my home for months. Then I tried to cancel and they sent me to the save dept. and told me I would get 2 months free service if I didn’t cancel. They wore me down so I said ok they still never came out to fix it. I tried to cancel again after 40 min on phone they sent me a bill for two months I didn’t pay they sent me to collections even tho I tried to cancel 3 times in four months. I just paid them so they didn’t knick my credit. DO NOT USE THEM THEY ARE THE WORST In my opinion. I currently use them at my business/​office and I am going to go with someone else just because I am pissed off at how I was treated after several years for how much time and effort I spent with them. I will spead the word for sure regarding their service