Advanced Homecare

For three months the company has been trying to get some information that they needed from my doctor however, they never made me aware of the fact there was a problem with the Doctor, and that they couldn’t get a response.
they are very I responsible rude and they expect an apology to go all the way. Some guy got on the phone claiming to be a supervisor and he was not only rude and inconsiderate he also wouldn’t let me speak and when I asked for his name he said he didn’t have to provide that information, even though he had my Social Security number, birthdate, full address, and as far as I’m concerned, he could be a criminal willing to do away with personal info, and that could be in violation of my rights as a patient.
When I called back to get his information he claimed his name was John Smith” and he continued to berate me into finally yelling out of frustration, and anger so
it was obvious that we weren’t going to get anywhere with his attitude, and my own, so after a couple of choice words from me, he threatened to call the police should I call this company again.
How can they do business like this, and get away with it. I will probably take him to court.

What would you think if your physician ordered a prescription for you and you went to the drugstore to pick it up and were told «Oh, we don’t carry that anymore, but here’s something else that will be fine»?
That’s the equivalent to what I experienced. My Physician wrote a script for a specific Auto CPAP mask. It was sent to Advanced Homecare. They called and told me they had it and we set an appointment for me to go there for a fitting. The mask they had was not what was prescribed by Sleep Doc. I was told the mask prescribed was no longer made.
Their alternative choice was a very different design from the Doc’s prescription. It did not work as required. I declined to take it even though I was told I would have 30 days to exchange it. I was then told I could order the mask prescribed on-​line– Duhhhh
Older people are not all stupid and don’t have to comply with whatever they are told by service providers. It was a waste of my time and very frustrating.
I have, unfortunately, seen this type of thoughtless customer service several times as we have assisted our older relatives through their aging process. It is unfortunate.
Healthcare service providers should think about the well being of their customers, not just selling stuff.

I have been using advanced home care for my CPAP and love how hands on they are! They are always there to answer any questions I may have and are really fast to follow up! I was unhappy with a CPAP from another provider, and I was happy that they helped to find the right one for me.

I have been using advanced home care for years and could not be happier with my equipment and service! Advanced home care spent almost two hours with me just to be sure I knew how to use and clean my CPAP device! I promptly get refills and love their fast service! Wouldn’t choose anyone else!

Amazing company and quality customer service! Advanced Home Care is truly dedicated to making and keeping their patients happy! At Advance Home Care they commit themselves to looking at what will benefit the patient the most! Not just themselves! This selflessness is extremely rare to find in any business now today! They offer a one on one experience in order to ensure that the patient is happy and understands everything! In addition to this, they are there if you absolutely need anything. Unlike many other companies where they help you once and then they are done, advanced home care is dedicated to being there for the rest of the patients life! It’s good to know that this quality of customer service and care still exists out there! They are extremely fast as well which is amazing!

They printed my bill on June 18, 2014.
I received it and wrote a check on June 25, 2014
They deposited the check on June 28, 2014.
I received a call from a collection agency «regarding the balance on my account» on July 01, 2014 at 12:18 p.m. (Did they want to harass me for the $$$ I don’t even owe??)
This illustrate their business very clearly.

This company is very unprofessional! Everything was great until after I did my sleep study. I realized I left my cell phone charger there & called 3 separate times to get it and no one called me back. My insurance company sent me a check in the mail which I cashed. I assumed it was for over payment to Advances home Care. I later recd a letter from AHC telling me that I would get a check from my insurance & that I was supposed to give to them. I tried to set up a pay plan, which they refused because it wasn’t enough. That was a year ago, they showed up at my residence to collect… really? AND are now sending me letters telling they are going file fraud charges on me for cashing that check, made payable to me. It’s ok for them to ignore my calls, but not for me to ignore them when I have attempted to pay them and won’t take it. Never in my life! Ridiculous. Would give –star if possible

I have been using the company for over 3 years, I am very happy with the service, I received my supplies on a timely manner. Very professional staff.

I’m very disappointed with this company. I’ve been using them for nearly 5 years, and have been very happy UP UNTIL NOW.
I’m still waiting to receive my supplies that I ordered two weeks ago. They said it would be shipped priority so that I would get it in a few days. My credit card has been charged already (for the remainder of my insurance deductible).
Seriously considering using another supplier, as they’re coming off as unreliable. I would give ZERO stars if Unilocal would allow it. Very disappointed customer here.

Worked with Shawn and Heather to get my replacement CPAP. Good service. Great explanation on how to operate my new replacement machine. They were very accomodating with the times for me to pickup the equipment.

Why is it that this company feels its okay to bill me 6 months after the fact for equipment and services? I was never told from the initial visit that I was to be billed for whatever my insurance would not cover nor any mention of copay. From a business aspect, this is completely unacceptable. Even after calling them about this issue, they were unable to explain this late billing practice to me in a way that made sense. Feels like a insurance kind of scam being run and then trying to get the balance from the insured if the insurance company does not pay the claim. Too bad this was a referral from the sleep apnea study center I was referred to. They too were trying to bill me for services done 6 months after the fact. They at least ended up correcting their bill and understood that billing 6 months after the fact was not in the best interest of both myself and my primary physician.

Dear Advanced Home Care Inc.
The phone number that is in all of your listings, advertizements, announcements is 858−547−9529. When I call this number it goes to a FAX tone. It is improtant that I get in touch with you and I have not beeen able to find any other way to do so than to send you this round about message on Unilocal review.
I have been using your C-​PAP for about 2 years. You recently sent me some new supplies for this device, but the mask sent is too small. I need a different model.
Please contact me at 619−993−3697. I do not want to publically post my name and address for obvious reasons.
Thank You