Advanced Shuttle

This is my first and very last time using Advanced Shuttle. I paid for round trip service from my residence to the airport, in advance. I reserved my spot online. I entered my correct address. There was no problem with pick up; however, upon pick up at the airport I presented my paid voucher. The driver, Salim, insisted that I underpaid and kept me waiting for at least 15 minutes while he contacted the dispatcher. They charged an additional fee of $ 10 on my credit card, without my approval. I called the number given 619−466−6885 and was informed by a woman named Teri, that I was charged the additional fee because I gave them the wrong zip code. I informed this woman that I did enter the correct address and that the driver did not even know where he was going. He passed my exit and when I informed him of this, he insisted that I lived another few miles away. I was informed that they could not reimburse me until they check with their dispatcher, 3 days from now. This company is not reliable and will cheat you. Advid traveler.

Great experience! After our EZ shuttle never showed up, a kind kiosk agent got us a better deal with Advanced. Driver quoted U.S. 2 prices — cheaper if you share the ride with someone Travelling to same area. Driver said he’d wait another 20 min & give us the group rate even if no one else showed up. Gave him a nice tip. Booked online & prepaid for Return trip to San Diego airport. Driver arrived 15 min early, friendly & polite. We were the only passengers $ 55 + $ 7 each additional person. Got there in good time.

What a disaster! I had a shuttle reservation for 445 am. The shuttle driver never showed up, no one would answer the phone when I tried calling, and I ended up missing my flight. When I finally got in touch with someone later that day, she was very rude over the phone and claimed that the driver had been sitting outside my house for half an hour that morning and had tried calling me multiple times. All of which was a blatant lie. On top of that, when I checked my credit card statement they had charged me an extra 63 dollars for no reason. I emailed advanced shuttle a copy of my bank statement, a copy of my call history proving that the driver never reached out to me, and copy of my reservation. I also contacted my credit card to alert them of the situation. This company is VERY sketchy! My money was eventually refunded but not without multiple phone calls and time wasted on my end (during my vacation) spent dealing with the situation. Never again.

Do not rely on this transportation company for anything important. I reserved a shuttle to the airport for a Saturday morning flight to Hawaii, for a large group. I reserved online, confirmed twice by phone, and the morning of our flight they didn’t show up on time. The dispatcher said he would call the shuttle driver and call me right back with a status report – but he didn’t. 10 minutes later I called him again and he said he hadn’t been able to contact the shuttle driver! Another 10 minute go by and he calls to say the van had a «flat» and would be at our house in 7 – 8 minutes.
Not trusting his words (and why would anyone at this point) I told him we would make other arrangements (6 adults and 2 kids in car seats plus lots of luggage).
This was very stressful and we could have easily missed our flight if we didn’t have other vehicles available that could get us to the airport.
Don’t waste your time with these guys. Very upset and disappointed.

I will probably never use this shuttle service again. They don’t know how to tell time! They picked us up ½ hour late and when we were to return home, they were 1−½ hours late.

Do not use this shuttle. They have unsafe and terrible drivers. Almost ran a woman and her kids off the road today. A scary experience.

Excellent company, thank you to driver 704! After being stranded at the airport at 12:30am because primetime shuttle left us without a ride home with 3 children in the middle of the night, Advanced Shuttle was more than happy to step up and take us home. Also did it at a great rate. Our driver was quick to show up and he was very nice and professional. Will definitely be using Advanced Shuttle Service in the future. Would recommend staying far away from primetime shuttle service.

Saved the day!!! We had a prepaid reservation with primetime shuttle to pick us up at 12:30am and they did not bother to show up. So in a scramble with 3 small kids in the middle of the night we were referred to this company and they picked us up in under 10 minutes. So happy to be going home. Thanks again!!! Our driver was very nice and professional too!

DO NOT USE THEM. I called to cancel my reservation 6 hours in advance becauSe my flight got delayed by a couple of hours, no one answered, left 3 voicemails and called about 10 times. When I finally call the day after, the lady said «I was next to the phone all day and I didn’t get anything, what’s your phone number and I’ll give you a call back in a couple of hours» never heard back. I just called Wells Fargo, filled a claim against them, and they returned my money. DO NOT USE, PAY THE EXTRA MONEY FOR A DIFFERENT COMPANY

I use a few airport shuttle services in Southern California when I have to catch a quick flight… Advanced Shuttle by name does not imply «speedy» at all as someone commented. Mind you, most transportation reviews are dated, outdated or violate review guidelines, so I want to stress relevance in my post.
The situation at SAN, (San Diego’s Port) allows such services a brief period to load additional passengers, in two terminals, unless parties are paying for curbside pickups, exclusive and direct rides typical of groups. Some companies are fully compliant with regard to their posted tariffs as compared to the company’s website. This helps them remain competitive to the residential market vs. the Port’s preferred shuttle services. Yes, certain services are preferred carriers and the Port allows them to keep parties waiting on the curb until they are filled near capacity. However, Advanced Shuttle is part of a longstanding network of local shuttle not owned by a huge French conglomerate so they have to work harder at earning our business.
Obviously, before posting here, I read most of the outdated reviews. As a frequent traveler I know when to grab a cab or barter for exclusive shuttle services depending on how much baggage and equipment I leave town with in any given month. Shuttle drivers come in contact with thousands of people each year and unlike cabs, these men and women have to provide top notch service and sometimes, be creative and correct in their communications. If a driver was overly complimentary of me or my attire I would have to remind myself that he/​she probably sees and meets better looking travelers than myself!
Advanced Shuttle has never let me down when picking me up from my home at 5am and from what I know of it’s fleet, drivers who own their vehicles tend to keep their «money-​makers» to standard as governed by the Port. As a matter of fact, I’ve even witnessed Traffic Officers routinely inspecting airport shuttles for safety and cleanliness while these drivers are waiting 2 hours to load parties in the usual pick up areas.
Some people just pop on their mobile device and lob reviews by compulsion and try to affect businesses in every category as if… It’s pretty easy to spot legit reviews from others! I would like to think that shuttle operators and owners can uniformly communicate with customers as I see limo and sedan services attempting to do because we can derive better conclusions as to whether a company is a viable option in our respective cases.
It’s year 2014, folks, transportation companies use mobile phones, bluetooth peripherals and apps to manage their operations. Long gone are the days when drivers are solely reliant on their analog radio to talk with their dispatchers or team members.

We missed our flight because of this shuttle company. We made our reservation 1 hour and 45 minutes before our flight anticipating a 20 minute ride to the airport. After waiting 20 minutes past our pick-​up time without hearing anything from advanced shuttle, we attempted to call them only to be sent to voicemail. They finally called back and informed us that they could not contact the driver, but that he would arrive any minute. After waiting another twenty minutes we finally called a cab, and attempted to inform advanced of this but still had great difficulty in reaching them. In all we waited at our pick-​up spot for over an hour. Rather than sending another shuttle to us, they paid us a bunch of lip service and helped us in no way get a ride to the airport.

Driver was 20 minutes late to pick us up then needed directions to the airport. Save yourself the stress & worry and do not use this company.

This shuttle was decent.
I wasn’t planning on taking a shuttle from this company, I pretty much got off my flight, walked out of the airport, and jumped into the van.
Just kidding, not really, more like I walked out of the airport and waited a good 15min for this van to arrive. The wait was alright, I have waited longer for a shuttle before in Miami because they were trying to get us to pay more for a «private car.»
But I was slightly jealous of the people who were taking the Super Shuttle since that van was just waiting for people to walk on. But I thought better of it seeing as I read a billion scary ass reviews on Unilocal about how horrible Super Shuttle is.
The driver was nice, got me a step stool and everything to help me get into the van. No help with my luggage but that was fine, I only had a tiny duffle for a weekend trip. He didn’t talk on the phone or have the radio on super loud or A/​C on super cold or anything rude or unaccommodating like that.
The trip from the airport to Days Hotel in Linda Vista ended up being around $ 20 so not bad at all. I think a cab ride would have been way more expensive.
According to the Unilocal reviews, it seems as if booking it ahead of time might be a bad idea, but I’m not sure since I didn’t do that, I kind of just chanced upon this company at the shuttle booth.
Would have been 4 stars if I hadn’t had to wait, but it’s only because I’m impatient and hate waiting.

This company should be sued for false advertising for their blatant misuse of the term «shuttle.» A word that implies speed and expediency in transportation has no business being associated with this outfit. Here is a brief outline of my experience: We booked our service, met our driver at the airport, informed him of our destination, loaded our bags, buckled our seat belts and sat back for the ride. Mind you that we were the sole passengers for this journey and eager to get home after a long flight. Our driver then informed us that we needed to wait another 5 minutes. He proceeded to go and stand on the curb do absolutely nothing for a good five minutes. He was just kind of staring off into space as we watched in disbelief through the windshield. Seriously WTF was he doing? Finally he got back into the van and proceeded to drive away from the airport. We got onto the freeway and he decided to tailgate a Minivan that was going about 55 miles per hour. It was the middle of the afternoon and there was hardly any traffic and it made no sense whatsoever. He maintained this snail’s pace most of the way home. My Grandma has been dead for a good 20 years now and she could have driven me home faster. To top it all off they decided to bill my girlfriend’s credit card twice for their services and when we informed them of this they told us it would take 10 days to return the credit to the account. Definitely going with a different shuttle in the future.

Do not use this service!
I booked advance shuttle by prepaying through their website for roundtrip services. In the comment section of the request I stated «I have an 11 month old baby. Do you have a car seat?» when they didn’t call me back to confirm that they had a car seat available. I called to confirm that they did at 8:45 am on Thursday 8÷30÷12. The man that I spoke with confirmed that they had car seats and they would be picking us up with a car seat at 5 AM.
At 5:06 8÷31÷12 the driver pulled up. No apology for being late without a car seat. I said that we would not be able to use their service without a car seat. We had to drive to the airport and pay for parking for 4 days. This was more costly than the shuttle service which I had already paid for. We never heard back from the company or were issued an apology. I had to reach out to them for a refund. When I email the company requesting a refund they would not give me one. Stating that they had a 12 hour cancellation policy for a refund. This made no sense. I never would have canceled if they had provided me with the service that I requested. How could I have known that 12 hours in advanced that the driver would be late and without a car seat? I called to speak with someone in management and never received a call back.
Needless to say I would never recommend this service. They only got one star because I had to give a star to make a review.

It was the best service ever. their prices are also one of the lowest out there. If I was to recommend any way to travel it would definitely be with Advanced Shuttle.

This service was amazing. i had the best experience when using them. They were not only on time, the driving was extremely friendly and got me to the airport fast. I would encourage everyone to use them.

Best shuttle service!

I found that it really depends on the driver, from my experience. I was going on vacation out of state for a while and I didn’t want to leave my car at the airport so I made a reservation for a round trip pick up and drop off with this company.
First Experience:
HORRIBLE!!! The guy was a little bit late, which I didn’t really mind, I’m a pretty patient person and I left enough time to allow for stuff like this. Anyway, I go outside with my suitcase, and the driver was like «here let me help you» So he takes my suitcase that was on wheels and weighed about 45 pounds and starts grunting like it’s 150 pounds or something. I get in the van and take a seat in the back row. The whole way to the airport the driver keeps looking at me in the rear view mirror and making comments in Spanish and English saying how beautiful I am, he was like «beautiful smile and beautiful woman.» He asked if I had a boyfriend, i said I was married. He says ohhhh ok, he lets you out by yourself, you’re so beautiful…(CREEPY). Anyway, I make it to the airport alive, and he asked me «how are you paying.» I said just put it on my credit card I provided and he like flipped out and was like «what! no cash?! ahhhh» I was like «umm my reservation says I can pay by credit card or cash.» What a horrible, uncomfortable ride!
My experience was so bad I wanted to cancel my return trip with this company, however I forgot about it while I was on vacation.
2^nd Experience:
I got back from my vacation and was dreading getting picked up by this company again. I was hoping and praying I didn’t have the same driver. I made sure I had cash this time, because I didn’t want to get verbally assaulted again. I went to the «shuttle for hire» area at the San Diego airport and was relieved when I saw I had a different driver and he looked clean and not creepy, he also spoke good English, which was nice. He was very polite and pleasant. Oh and he gave me the option of paying by credit card which was nice, but I paid cash lol.
Overall, I wouldn’t recommend this company because they allow sexual perverts to work for them! My 2^nd driver was extremely nice and everything, but it’s not worth it. I won’t make reservations with this company again because I don’t want to get stuck with the driver I had the first time around.

Did not show up to take me to to the airport! I used them in the past but I discovered that they don’t have an emergency contact number when the office is closed. That tells you alot about this company.
My opinion… find another shuttle service.