Aeris Mechanical, Inc

We were referred to Aeris Mechanical through First American Homebuyers Insurance. Our central air conditioning had ceased to work and the temps were in the 90’s. Aeris was easy to contact very pleasant on the phone. When Alex arrived, he diagnosed and remedied the issue within 30 minutes.

What a fabulous company. They are responsive, professional & they do a phenomenal job @ an outstanding price. Illona, the co-​owner, was friendly & scheduled me with ease. Alex, the co-​owner & individual who came to my home, was quick, thorough & helpful. Once at the house he installed the a/​c vents & then did a thorough check of the two units. He added coolant to the units, which I didn’t know I needed, & then spoke with me & my husband on how to keep our bill low during these hot days. This is not the first time we have used them, but I wanted the Unilocal world to know how great they are. We will continue to use Aeris!

They were contracted through my home owners insurance. First they did not set a time just showed up a week later. Then from the time the tech arrived he kept saying he didn’t have time for this. After 20 minutes he said it was a plumbing problem and left. Guess what it was not plumbing but an air conditioning problem that I guess he did have time for or just didn’t know how to fix. The guy was so rude to my husband he was shocked.
THE WORST FOR SERVICE, CUSTOMER SERVICE AND ABILITY!!!

To make a long story short. I called Aeris Mechanical a day before, the receptionist was very nice and helpful and booked my appointment. They came out the following day early morning. Alex had our a/​c up and running fast. He explained to me in detail what went wrong and what he did. He even helped program my thermostat. Great service, reasonably priced, very helpful. Highly recommended.

AA-​All Services came out and fixed the unit! Due to the intake in the floor not being large enough, it was turning off the furnace. Unfortunately the blower did not turn off — meaning cold outside air would come in! The increased intake did the job and my furnace is now working perfectly.
I’m still shocked how awful Aeris was — worst contractor I’ve ever worked with. If you read this and use them — you only have yourself to blame.

Wow! I don’t know how anyone could give these guys 5 stars when THEY DON’T ANSWER THEIR PHONE OR RETURN CALLS! If the company is that busy, they need to hire more people to answer phones. This is just ridiculous.

This company is absolutely terrible, first of all they sent out a repair man who barely spoke English, had almost none of his own tools or equipment then proceeded to open my air conditioning unit up and do absolutly nothing. He then told me to «vacuum the Inside of the unit and everything should be okay», he left and I vacuumed then I tried to turn it on and still nothing. I called the company to have the repair man come back out they said they would have him call me, he never called me back and the company is now ignoring my calls. It feels like I upset my girlfriend and she now won’t answer my calls lol choose a different company.

Once the technician, Alex, was there, my air conditioning problem was resolved in 20 minutes. I am very happy. The only reason I am not giving 5 stars is that it was very difficult to get in touch with them. It seems they are very busy but perhaps they need more help in handling the office and customer service as their service work is great. Once I did reach someone they were awesome. I have recommended them to my neighbors.

HORRIBLE customer service. Unfortunately we have no choice but to use Aeris Mechanical as this is the company that First American Home Warranty has assigned to repair our leaking AC unit. The initial call was made at the end of July, we are now at the end of August, 5 visits by Alex from Aeris (who by the way NEVER actually ran the AC to evaluate the problem, came to fix it, and in fact now the unit won’t turn off or get cold since he worked his «magic.») Multiple calls and messages are left at the only number they provide, with maybe 5% of them actually returned by their secretary, Ilona. Oddly enough, they quickly answer the phone when it’s the warranty company calling!!! Because this is an ongoing claim, I’m rating their customer service & will update once they actually FIX the problem or simply start returning our phone calls. Hard to believe this place is in business, given they aren’t the only HVAC company around town, luckily for those who have a choice in who they use!

Best quote i got out of 10. Very professional great job. Alex did a very good job on my house. He got me the top of the line equipment for the cost of the entry level equipment the commercial a/​c guys were gojng to use.
I highly recommend him.

Great service, fast and efficient. I was totally impressed when the technician was able to come out after business hours to evaluate my heating unit. I was in the middle of selling my town home, so I needed service ASAP. I explained my situation and they were able to do same day service. He evaluated the problem and after going and picking up the new part, fixed it the next day. I couldn’t be more impressed with the service and efficiency.

The guys were very polite, helpful and worked fast and did a great job. I would recommend them to anyone looking to use their services.

Never called and never showed up. Very unprofessional. Put in a service request on Monday via Old Republic Home Warranty for a problem with my A/​C. It’s now Thursday and a technician hasn’t shown up, hasn’t called, nor do they answer either phone number for their business.

We are grateful we called Aeris Mechanical when we were questioning if the air conditioning unit at our house was functioning properly. Our initial phone call was answered by a very helpful and kind employee. When the technician arrived (on time!!!) he was extremely respectful of our home, pets and children. He was able to pin point the problem and give a budget friendly solution!
We highly recommend Aeris Mechanical to anyone looking for a company that is knowledgable, trustworthy and professional.

A friend of mine recommended Aeris, and I am glad that he did. Alex came on time, was polite, and was absolutely professional. My air conditioning works better than ever. I will definitely use them in the future.

It was extremely hot (like it gets in San Diego sometimes) and — of course — our AC had to stop working. We called a few companies, and only Aeris Mechanical was able to service us that very day. They came to the rescue and were extremely helpful! Highly recommend them — and especially Alex, who came to our place at 7pm to get everything fixed.

Company has poor customer service. Have called the company to find out the status on ordering parts for my air conditioning unit. Left 3 messages per day for 2 days. still no return call. I’ve been trying just to find out if the parts have been ordered. I am now on the 9^th day since service man was here and still no information.
POOR CUSTOMER SERVICE!!!

Great service! Not only have I been extremely satisfied but so have all of my friends and family that I have referred. They are knowledgeable, respectful and trustworthy. I wouldn’t hesitate to use them again.

Customer service was excellent and took the time to answer all of my questions. The time quote was accurate, the technician was prompt and professional. Would definitely use Aeris Mechanical, Inc again!