All Green Electronics Recycling

Stolen phone, cranky customer service, false and misleading claims.
I know I am going to sound like one of those freak outliers but STAY AWAY from All Green!
The first contact was great with promises such as «we will pick up at three additional businesses anywhere in California.» They refused and we lost the revenue from over 1500 pounds of recyclables. Another claim was made that a typical group makes a profit anywhere from $ 600 to $ 1500. Our total was only $ 400 from a truck that was packed full and it takes so long to process the payment that we won’t see our check for up to 6 MONTHS!
THE WORST: my daughter’s iPhone was skimmed of the donation pile and placed on CRAIG’S LIST before the collection truck pulled away from the event. Luckily the (hopefully) honest person who bought the phone contacted us and we were able to wipe her personal information off what we thought was a totally dead phone. The company refused to compensate or protect us in any way.
What we thought was a great way to fund raise was a NIGHTMARE at every turn. My daughter’s stolen iPhone brought $ 300 on Craig’s List. If we had just sold 2 phones we would have made more money with less heartache.

What a SCAM! I scheduled a pickup with them for a dishwasher and they told me there was a small fee for picking up the dishwasher of 30 dollars. When no one came to pick up the unit i checked my email for a response and the email they sent me confirmed that they charged me 235 dollars and they didn’t even pick up the unit! So i called them and a representative by the name of Rob answered. This was the same representative that quoted me for 30 dollars the previous week. He mentioned that they needed to reschedule the pick up, and that the quote price of 235 $ was what he originally mentioned to me. Well i disagreed, because i would never agree to pay that much to recycle a dishwasher when i Could have just taken the unit to the junk yard. I thought i was doing the right thing by calling them and using All green Recycling services. Well I was very wrong. Also, once the customer service representative told me he would refund me the charge, he rudely hung up the phone before I could express my concern for the lack of customer service involved. I did not receive a refund within a week so i had to file a dispute charge with my bank. AWFUL, absolutely awful. I would never recommend this scam artist to anyone. They have caused me more trouble than it was worth, and they never even showed up on the day they told me they would pick it up!

I don’t even want to give this company 1 star but Unilocal is making me. I scheduled a pick up for a TV a week in advance. I prepaid the fee for pickup, and took an entire day off of work to wait — the window for pick up was (8 – 4). At 2:30 I decided to call just to make sure they were still coming and as it turned out they had truck problems and had no intention of coming. They could not even bother to call and let me know so I could at the very least go to work. I lost a day of wages and now I’m stuck trying to find another company.
Not to mention the person that answered the phone couldn’t give me a reason why they weren’t going to call. But at least she did sympathize with me and we all know that completely makes up for a wasted day. She also said «I would be angry too». LOL Wow nice way to stand up for your company. Well at least someone there has some sense I guess.
Anyway — use them at your own risk. They could care less about anything but their fee. And that, by the way, is going to take 10 – 15 days to refund. Angry doesn’t even cover it.

Used All Green today for a PTA fundraiser/​community event in honor of Earth Week. They were professional from the start. Regularly checking in throughout planning and all the way to the day of the event. The truck had some issues coming down from Orange County but Lauren called to let us know. They kept everything clean and organized. No mishaps whatsoever. Thank you to Steve and Harvey who worked their tails off. They had a local guy with them too. Those three really did a great job. Thanks again All Green!

I worked with Tina on two occasions, and had the best experience. Pickup was fast and the driver was very helpful.

I just used All Green E-​Waste Recycling for a fundraiser for my youth groups upcoming mission trip and I couldn’t have been happier with a company. We have used other companies in the past and I didn’t like them because they would advertise a free event and then charge people to drop off certain items.
In case you are wondering what they do, they have you do all the publication of the event — word of mouth, advertising, banners & flyers (that they provide) and then they send a truck for a couple hours and pick-​up your items and those that get dropped off on the day of the event. And then your non-​profit company earns a percentage of the donated items which they dispose of.
When setting up for the event we worked with Chelsea and Daniel who were a great team and helped answer all of my questions and concerns each week as the event approached.
Then on the day of our event we worked with Jose, Chris, and Elizabeth who were an amazing crew! Very informational and helpful with all of the drive-​thru drop offs. This crew was great, they did everything! Answered peoples questions who were dropping off items as well as moved all of the big items. My students only had to direct traffic which they liked!
Overall I was very pleased with All Green and will use them next year! I am excited to hear my total amount we raised. I would definitely recommend them for business pick-​ups as well — a couple of our partitioners used them and loved their experience as well. If you have 20 qualifying items the pick-​up is free or if you don’t have that many items they charge a very small fee $ 30 or less.
My only constructive criticism would be that some people asked for receipts of their donation so maybe the company could construct and make up a document for receipts for tax purposes not unlike something you would get at Salvation Army.

I have used many e– recycling companies over the years and these guys are the best. The come prepared, they are polite, and they showed up when they said they did. We will need this service again and when we do I will be calling them.

This is a verizon store NOT an All Green location. Like Hung N said they actually drive down from Orange County to pickup… I would rather Unilocal list actual locations for recycling instead of allowing them to list a Verizon 4G Store as their location.

Jack & Jose were great. They had to haul an old Konica copier through a bunch of gravel, which was quite a workout. They did great and were very friendly and professional. I will definitely use them again.

Jesus was working an e-​waste drop off point at the Viejas Recreation Center. The collection was VERY clean and tidy, the drop off process was fast and organized, and Jesus was extremely courteous and friendly. When I started to unload the equipment I was recycling, he quickly jumped in to do the work. Very enjoyable interaction!

We had a great event in Crest (El Cajon) today which benefits the Crest Library and Crest Community Association. While I have to admit there were some pre-​event glitches, the guys that showed up to worked the event, (Delbert, Omar, and Paul) were a delight! They were friendly, professional, and hardworking. All folks had to do was drive up, fill out a short form and their recycling was unloaded for them and off they went. The community was appreciative to have recycling in our own small community. Thanks. Linda H

Called All Green Recycling and they picked up all my electroincs from my company for free. The guys that came to pick up were on time and very professional. Jasmine my sales rep coordinated the whole thing for me. I will call them again. Thanks, –Robert

I called Josh at All Green electronics Recycling, he made this process so easy. We had about 15 items at our office. We scheduled the pickup, they came and took it all. So nice and simple. They will even wipe your hard drives for a very small cost, I believe it was $ 5 per hard drive. I will for sure call them again!!! Way to go Josh!

I spoke to a Gaston Wilder on the phone and he helped me find a location to drop off my old TV. It was a quick chat, then a quick drop off at an All Green location near my house in Dana Point. Too easy. I real recommendation to all.

I’ve worked with All Green on setting up community ewaste events in the past for clients our company works with for waste consulting. Always had good feedback from the people we send them too and it helps us get people to dispose of Ewaste responsibly and for free… not bad!

I am working with this company for more than a year. I buy a lot of computers and parts. I never had an issue with my purchases. I mean of course these are electronics and some of them will no work, but they are very easy on exchange or replacement. Compared to other recyclers I think All Green is the best. Thanks a lot to Mr Daniel Mo he is my contact there. Pays attention to customer details, friendly and helpful.

I would not recommend this place if you expect dependability. I had called and scheduled a pickup *well in advance* over the phone for a very large television. I had made it known to them that I would be flying down to San Diego to wait for this pickup, as it was very important to me that this be done. I took personal vacation time and spent over $ 500 to purchase a plane ticket so I could have this item picked up. This doesn’t include the price of the actual pickup service. So what happens a day before the scheduled pickup, when I am about to head to the airport? A call from All Green saying that they will not be able to pickup my television on the agreed upon date. A DAY BEFORE THE PICKUP DATE THEY DECIDE TO CALL ME AND CANCEL. Had they given me more advanced notice, I might have been more understanding. But when you’re a service that charges people and then dictates when you can service them — 7:30 AM to 3:00 PM, just like your favorite cable company — you have the responsibility to keep your commitments. We all have work to do and responsibilities, time is not a luxury. They should keep this in mind for the future.

According to the website:
«All Green Electronics Recycling will recycle any electronic device. Schedule a pickup or find a drop-​off location, but whatever you do, don’t throw your electronics in the trash bin!»
Last month I utilized this company to pick up and discard/​recycle some ink cartridges from my small office prior to permanent closure of the office. The phone reps with whom I spoke couldn’t have been more pleasant and helpful, but the employees who performed the pick-​up weren’t particularly professional.
A few weeks ago while on hold I recall hearing an automated male voice explaining that All Green Electronics Recycling is «the world’s most responsible recycler,» has «zero landfill policy,» and never sends products overseas for recycling. Cool. The rep who answered my call was very nice, took down my information, and promised a call back with more details. Within an hour or so I received the follow-​up call from another rep, who confirmed my information and let me know that there would be a $ 35 pick-​up charge for the large used and unused ink cartridges I needed to get rid of. I was told that dropping off the cartridges at a specified location (versus having the cartridges picked up) would likely be free, but for the convenience of pick-​up I had no problem paying the fee. I was promptly emailed a receipt of payment.
Customers must provide All Green Electronics Recycling with an 8 hour window of time for pick-​up, which isn’t an easy commitment for someone like me who, at the time, worked in a small office and tended to be tied up on teleconferences. I gave the phone rep the necessary time range but indicated that on pick-​up day I’d be on a call from 8AM-​10AM, and thus it’d be great if the pick-​up could occur before or after that time.
So of course the gentlemen conducting the pick-​up called and left voice messages – on both my work phone and personal cell phone – at 9AM the day of the pick-​up to let me know they were a couple minutes away. They’d called the day before to confirm as well.
The gentleman could have been more respectful while in the office; they sure made their presence known by speaking loudly and noisily throwing the cartridges into the bin they’d brought with them. They took little care in filling out my receipt, miscounting the number of items picked up. Additionally, they entered one number – the total number of items – on the «Empty Ink Cartridges» line rather than tallying the various item lines as the receipt template clearly intends. I appreciate attention to detail and am not at all fond of laziness.
I’d recommend this company but would suggest specifically asking for a detailed receipt if you require or desire one.