All Star Glass

Someone busted my car window In an act of vandalism. All star was able to come out within 24 hours and fix it for a reasonable price. Javier was very friendly and he called with his ETA which I appreciated.

had taken my car to a dealership ~6 years ago for windshield replacement (cost ~800 or so). Somewhere around the past year, I noticed the floor of passenger side of my car soaked after rain storms. took it back to the dealer, and they ‘found the problem’ and ‘pumped silicone’ in the hole to fix it, (to their credit, free of charge). Since the leaks kept happening, I took it to All Star where they completely popped the windshield and put a brand new seal in place.
They were professional, quick and had a very fair price. They also went out of their way to save my current windshield by filling in a couple of the pits that occurred after a few years of use before trying to remove the glass. The technician (Hector) also took the time to take pictures for me, and even reassembled the pieces of the seal to show me where the problem was and how poor of a job the dealer’s outsourced auto glass person had done of putting it in in the first place.
Many thanks to Hector and All Star for taking care of me. based on my experience I will be a repeat customer.

I called for a quote to replace a cracked vent window on my 1957 F100 & was told «we can’t do that window because it takes too long. «The truth is that it’s probably the easiest window ever to replace! The guy at A1 AUTO GLASS in El Cajon replaced & it took them less than10 min. The glass actually just slide right out so, why did All-​Star Glass tell me it was too time consuming? These clowns are totally incompetent, provide completely inaccurate/​dead wrong info, & don’t even cut there own glass like any real glass shop does. Just a bunch of dumb asses that should not be in business. I definitely learned where & where not to go for auto glass needs.

Very good service. The technician was competent, polite, and efficient. The two ladies in the front office, Carol and Gloria, handled my claim and payment. Both of them were very helpful and saved me a lot of money. I would recommend this place to anyone.

Windshield-(Canada Built, W/​Third Visor Frit, Acoust) cracked in less than a year. Low quality products + sub par customer service = never going back and I suggest the same to you.

Thanks for excellent service! On my way to work a piece of a Honda broke off and hit my windshield making a big star in my windshield. I called my insurance and they connected me to safelite and safelite said they couldn’t come out and repair my car for over a week but I could take it to them in almost a week. I wanted it to get fixed the same day so the insurance found all star glass and the guy came out like 2 hours later and did an amazing job! he was super friendly and professional it took about 15 minutes. thank you All Star glass!

Awesome service and installation. My installer Tito was right on time. Expert installer. Incredible cleanup. Great Job Tito!

This review is specifically for Campos. Such a great guy, came out to help me when my window was smashed. I have a jeep wrangler so chips are a common feature you have to learn to deal with. I was driving to work at 430 am on Monday and the only other vehicle on the 52 with me was a giant dump truck. It kicked up a softball sized something, rock maybe? and it hit the front right side of my windshield. It was loud and it smashed my window, glass was flying at me, it was a crazy experience. I was terrified, pissed because it was going to be so expensive, and just irritated by the whole situation. I tried to call Safelite but they didn’t have any appts so I searched and All Star was right down the street from my work and could fix my window that same day. Campos came out and replaced my window and he did a fantastic job. He’s done this a few times I guess. He was so efficient and courteous and really took care of me. This whole experience could have been worse, but I’m so happy they were able to take care of me. I have already been referring them to friends and family. I hope to never have to replace my windshield again, but if I do, I will definitely go to All Star Glass again.

My technician was Ze. He was fast and efficient and did a great job. He was friendly and he explained everything clearly. He did a great job getting all the glass out of the car. The front mat has never been that clean.
I would highly recommend them. They were actually recommended by my insurance company State Farm. Their pricing was lower than some of the other glass companies.
The work was done in Campbell CA at my work. They were able to come the next day.

I’m as progressive as the next person when it comes to hiring Foreign born people. But not at the expense of the person answering your phone and not being able to speak in clear English. making an appointment was like a trip to the dentist, slow, painful and mumbled.
Flash forward 2 days later.
I get a call from the installer saying he will be by my house within the next 20 minutes. Well within my appointment time of 8am to 12pm. I wait for him to get there for about 30 minutes then I get another call saying he is in front of my house. I look outside and do not see him and I asked him what address are you at? He read it off to me and it was wrong, so I gave him the correct address and he came right over. Apparently the person I was having so much trouble understanding was having an equally hard time understanding what I was telling her.
In the process of finishing my new windshield, the installer cracked it. I give him credit for calling it to my attention as soon as he did it. he explained because of the sealant they used he had to wait for it to dry for a couple of days or it would just be a huge mess. he made the appointment for me for 2 days later. After letting the car sit for the rest of the day, I went out to drive it and noticed that small crack was now large enough for me to get a fix it ticket if the Police Officer was having a bad day. So I was without the services of that car for 2 days annoying but doable.
The installer came back at the rescheduled time and completed the job with no further problems.
I can’t in good conscience give this place a 1 star because the installer had integrity and I admire that, but I still couldn’t use my car for a few days and had to make myself available for another 4 hour time block to get it done. 2 is totally fair rating based on my experience.

I called yesterday, It is urgent because I don’t live in San Diego and with the Long weekend. well not even a place to stay. I have to drive. Well they called me Almost at 11 am, when my appointment window was between 1 and 5 pm, to say, I am sorry we receive a broken part. so until Tuesday!!! Really?

My experience with All Star Glass has been terrible so far. They replaced my front windshield at the end of June. Two weeks later, my rear view mirror fell off the windshield while I was driving because it wasn’t glued in properly. I called to see when I could come in and the receptionist had an attitude about getting me in that day. Okay so I’m supposed to drive around with my rear view mirror swinging all over? Anyways, I brought it in and they replaced it. No apology, no sorry for the inconvenience, they just told me to be gentle with it for the next few days. Fast forward one week– I go over a speed bump and my rear view mirror falls of AGAIN, this time cracking the windshield at the same time.
UPDATE:
After bringing my car back to all star glass for the second time, they agreed to repair the cracked glass from the rear view near falling, replacing my windshield (for the second time). They told me it would take and hour, so I decided that I would wait for the work to be done and didn’t arrange for someone to pick me up, as the work was supposed to only take one hour. I get to all star glass for my 11 AM appointment and give them the keys to my car and they say someone will be with me shortly (how many times have I heard that now). About a half an hour later someone comes out and tells me that due to another repair before mine my car could take over 4 hours but would be done by closing time. Along with two other angry customers in the lobby I called someone to pick me up. I got home around 12:30 and literally by 1:00 they called me saying my car was ready. I told them that due to what they told me I wouldn’t be coming to pick up my car by closing time. The very rude woman told me that I needed to pick up my car ASAP to make room for other repairs and that if I didn’t I would have to pick it up the next day (passive aggressive)? Long story short I went back to get my car and brought it home. The next day I left on vacation for two weeks with my car sitting in the garage. The day I got back I went to my car to find the rear view mirror had fallen off AGAIN for the third time, while my car has just been sitting in the garage. I am now going through my insurance company to re-​open my claim and get my window re-​replaced by a different repair shop. Dealing with All Star Glass has been the worst experience, and I will never return and would never recommend them to anyone.

I just had an amazing experience at All Star Glass with my windshield. I neglected to do my insurance research until I drove into the shop for my appointment and half way through the job my insurance company let me know that’s actually qualified for the manufacturer glass rather than the after market. They advised I go for the manufacturers windshield and as I walked back into the shop Adam was sweating in the hot sun working away to complete the job. I told him the news, which should have made him pretty frustrated but he immediately smiled and started working just as fast to put the windshield back on and the back office got to work calling the manufacturer. They helped me every step of the way and honestly exhibited the same level of tireless service I hope we can bring in our own business. Being a small business owner myself I know that false arms and wasted time can really be a drag but their Titus’s was so positive and resolute they didn’t make me feel guilty for my mistake and instead made me feel even more valued as a customer. I will never take my business anywhere else and felt inspired to share this story. Really great job guys! Bravo!!!

This review is specific for the Morena Blvd location. My 2 month old Mazda 6 had a 12 in crack which was repaired by another company and the repair lasted only a week so I decided to go to All Star Glass for a replacement. I called numerous places (including Safelite) and was very determined about trying to get the best service in San Diego since this was my first new car and because my windshield had two sensors (front collision and rain). Based on my conversation with them they contract with a lot of the dealers to do their windshield replacements including the dealer where I bought my Mazda which helped drive my decision to use them.
I scheduled to bring my car to the shop. They said it would be done in an hour and it took just a little bit more than that (1hr and 15min). They replaced my windshield with an original factory windshield and I could not tell at all that my windshield was replaced (I believe David was the tech). I have been driving it a week and there does not appear to be any water or wind leakage. With the AAA discount it is a good deal and slightly better than Safelite.
My only issue with the service is that they had problems with scheduling my appt. I had asked them to move my appt time only 15 mins after my appt was scheduled and the phone rep apparently didn’t document it correctly in the system. Fortunately, someone called me in the morning to clarify and they had to reschedule my appt 2 hrs later due to the confusion. Given their professionalism and the fact they even gave me a free can of window cleaner they have earned a customer for life.

The All Star Glass company in Victorville, California ruined my car, literally. A couple of clowns showed up to my door in summer of 2013 in Barstow, California with the wrong windshield 3 times. Finally, after two weeks later they showed up randomly one day out of the blue. The windshield in my 2004 Mercedes C230 was put in wrong and after a year and half later rain completely flooded the electrical system due to the the windshield not being put in correctly, and State Farm had to claim the car as entire loss of $ 8100 worth of damage plus the costs of a new vehicle and time lost from work. If All Star Glass cannot hire competent glass technicians then do not do business with these guys. After several attempts to the corporate office and a BBB complaint nothing was ever done.

Excellent customer service. I had two rocks hit my windshield within a month period and both technicians were friendly and professional. I hope I never need to get my glass replaced again, but if I do, I know I will call All Star.

These guys were awesome! I got my front windshield replaced and the best price I found was from allstar glass which included mobile service (most companies charge extra for that). The serviceman arrived on time and finished the job in one hour! He also took the time to explain how windshields crack and how the crack grows which was really nice of him. A couple weeks later and everything still looks great! I would DEFINITELY use them again!
Thanks guys!

Gave them a call to schedule an appt based on the online quote I received/​recommendation from a friend. The online quote was set at $ 375, I indicated I had a AAA membership, so was provided a quote with a 10% discount — awesome! I called to schedule my appt and they said that there was no further discount because the $ 375 was already discounted. UM… no where on your website indicates that, and the rep I spoke too was not apologetic about it at all! fantastic customer service, so I opted to call Safelite, and they were insanely gracious and professional, and quoted me a cheaper price. Thank you Safelite for being customer focused!

Robert was the man! He came to my workplace here in downtown la jolla, he was very accommodating and explained the whole process. He was done in 20 minutes and the bulls-​eye crack is now gone!
The best part, it was all covered thru my insurance (Wawanesa). Great customer service, very professional and courteous. Will definitely recommend All Star Glass for your windshield repair needs!

I cannot say enough good things about the incredible experience I had at All Star Glass.
This was my second windshield replacement with All Star Glass (the first was over a year ago and they came to my home).
This time I came into the shop and I must admit that the customer service is EXEMPLARY.
As soon as I walked in, Megan immediately got up from her desk and walked up and asked me if she could help me. Angela (who made my appointment two months ago) also greeted me and I felt really special because you usually walk into a joint and pretty much get ignored, especially when they have other customers waiting or who need assistance. Not at All Star Glass! They really know how to treat their customers!
After Megan took my paperwork, manager Lori told me that someone would be with me shortly and, within two minutes, Jose came in to discuss the work that needed to be done for my windshield. Jose SHOOK MY HAND and introduced himself which in my book is one of the most professional things you can do with a customer. Many places just treat you like a nameless customer and rarely have the courtesy to extend their hand and introduce themselves. I was grateful to have that extra personal touch from Jose!
Lori gave me the estimated time of completion which again highlights how committed they are to customer service. So many places will give some RIDONKULOUS (yes ridonkulous, it’s like ridiculous only more so) answer like «oh I don’t know how long it will be so you should just sit in our lobby indefinitely». Thanks to Lori sharing with me the estimated completion time, I was able to go next door for a Bloody Mary (or two, or three heehee)
Needless to say, I will be coming back again and again (hopefully not anytime soon unless I have some really crappy luck with rocks flying into my windshield). I love All Star Glass and they have a customer for life!!!