American Vision Windows

We bought 7 windows and a sliding glass door 2 years ago. We knew we would be remodeling our kitchen and 1 bath. We explained that to the salesman. He claimed he would honor the pricing we had for those windows with what we bought then. Just doing the kitchen now. Called him back for the last 2 windows. He gave us an astronomical price. Said we could not have the volume discount. Claimed his computer would not allow it.
Now I feel bad that I referred others to AVW and even talked them up at the Home Show in Del Mar where I work. Can’t wait for the next Home Show. Going to Diss them until I get thrown out.
It ain’t over until I say it is over.

We have had them replace all our windows with Anlin Del Mar package. The Windows look great. The only issue is the X O X window in our bedroom which we open the X’s (side ones) almost daily and every time you close them and try and re open you have to remove the latch cover and then push it back on as it seems the latch as slipped.
You cannot open the window unless you pop the latch.
We had them come out and it did it then As well and I was shown how to pop off the latch.
Seems a very bad latch design.
Since we don’t open the other Windows we have not seen if it does it to them as well but I fear that it will.
They came out with new parts and installed them and they now work like they should. They said to give these a try and if we had any issues that they would replace with another better latch.

Our experience with American Vision Windows was a very pleasant surprise. We have had a lot of work done to our home lately, and there always seems to be a hick-​up, or a problem of some sort. But, not with them! I love the windows! I was honestly surprised with how smoothly the installation went. It was done in half the time that was estimated, the quality of the installation was exceptional, and the installers were very friendly and knowledgeable. I seriously could not be more impressed. I highly recommend them. I don’t know the name of the installers, but our sales rep was named Diego. Very pleasant experience with him as well.

The Bad:
Had several quotes, and American Vision had a discounted price that we went with. Biggest issues were: the sales individual we dealt was a complete jerk after we signed. If we had to this again, Jim would be one reason to go w/​a competitor. He missed 1 window in the quote which we found out on a follow up inspection. so had to add that back in to the cost. We had asked about additional construction work they could do for another window — never got a reply nor price. Sales guy said he gets installation dates on Tuesdays. so a few weeks later, asked about installation date, got told «talk w/​someone else in the office, don’t bother me».
As for the caring, owners Bill and Kathleen — who want to hear if you have problems or questions… Try calling the corporate office and see what response you get. Our call was screened by a rude woman who couldn’t care the least, and basically said take it up w/​the idiot sales guy. So much for the projection of a caring couple in their TV ads.
The Good:
As for the installation– the fellows that demolished the existing windows and installed new, that team was excellent — no question there. They did a fine job, quickly and efficiently.
Anlin windows: nice quality, quiet, well built. Definitely a good window.

Very disappointed in the installation team. They installed new Anlin windows over a window pane that clearly had dry rot (attached). When I asked them about it, they said it would be easy to fix after the fact. That was not the case. I had to pay someone else $ 500 to have the window removed and the dry rot repaired prior to the rain this year in order to avoid water damage in the wall. The installation team came up with every excuse possible to not repair the window sill, «It’s going to take another day for someone to come and fix it, and it is going to be significantly more expensive». Finally I got tired of the excuses and pressure to accept it, that I just let it go. I wish I hadn’t.

I’m going to start at the beginning with my experience with American Vision Windows.
Sales: Glenn was on time to our scheduled appointment. He explained the different types of windows your company offered. He also explained the pros and cons of going with a lower quality window. Overall, He did a great job without the typical high pressure sales pitch.
Scheduling: My windows arrived about 3 weeks after placing my order. Angela called me to schedule my installation. She was helpful and answered any questions I had regarding the installation of my windows.
Install team: I was given a one hour window for my install. Javier and his team led by Will, Oscar and Abel arrived at my home on time and ready to work. Before the work began, Javier’s team covered my entire home with plastic wrap and protected my floors from any damage. The install was smooth and it was complete by the end of the afternoon. Before the work was complete the install team vacuumed my home and even put all my furniture back in its original place. I had a final walkthrough where they showed me all the features of my windows.
Overall: I feel that American Vision Windows delivered on their promise to provide great products complemented with great customer service. I would recommend this company to my family and friends.

We received quotes from two other window installers plus American Vision Windows. We chose American Vision because there quote, unlike the other two, made sense and was very reasonable. Even though they allowed two days, installation only took one day for 11 windows and a sliding glass door. We were amazed when they finished and had cleaned up before 4pm! We are super pleased with the windows and amazed how much quieter and warmer the house is. Thank You American Vision for a great price and great looking windows.

We got a quote from American Vision from their salesperson Glenn. They quoted us $ 4,590 for 8 Del Mar Anlin windows. We decided we wanted to go ahead but needed to add one more window to our quote. My husband called and talked to another sales associate and the price for the smallest window was more than any of the other windows we were quoted for. When my husband asked about this, the sales associate was very rude and said that the prices we were quoted were not for the Del Mar windows but actually for a lower grade window. That was not possible as the sales associate I talked to barely mentioned that they had any other windows than the ones he was quoting me for. Also, we had received a quote for the cheaper windows he was referring to from another company that was actually over $ 1,000 less than the quote we received from American Vision.
The sales associate my husband talked to was very rude and said that they would «honor» that price but that we had to call them and schedule by the next morning, which was a Saturday, pressuring us to make a decision quickly. I called the next day to clarify and they did not pick up and never called us back. My husband also asked about the deal they were advertising on Unilocal and Angies List that they would waive the tax and the sales associate said that they don’t do that. When my husband reiterated that it was posted on both Unilocal and Angies List, the guy tried to claim that they only do that if you schedule an install immediately when you receive your quote. It quite clearly said nothing about that on either Unilocal or Angies List.
We decided to go with another company because we did not like their bait and switch pricing and the rudeness of their sales associates.

The windows and sliding doors are pretty nice, but the installation team could have been more professional. They brought drop cloths but just threw them on the ground without trying to cover anything, so when they busted out our old windows there were bits of glass everywhere that they didn’t even bother to clean up. When they sealed the new windows they also made a bit of a mess with excess sealant on the walls and our carpet.

I’m a retired Purchasing Agent and have purchased almost anything a person can think of from a $ 1.00 part to million dollar aircraft systems. I utilized my skills in purchasing windows and recently a solar system from American Vision Windows & Solar. After extensive research I came to the conclusion that American Vision was the only company that could meet my requirements which were first rate materials and exceptional customer service and integrity. The windows are beautiful and the solar system is now generating 99% of my power requirements. The lead time was reasonable and the installation was very professional. The Laguna Niguel city inspector even commented on what an exceptional job they did. You will not find a better value or service commitment that American Vision Windows & Solar. I encourage to get other bids and then call American Vision. That’s why they are #1 in California window sales. 5 STARS!

When I stopped by American Vision, I spoke with Jim Wells who told me Anlin windows were the best in terms of quality. After doing my research, Jim was correct in that Anin had stellar reviews. I asked Jim for a quote and he replied within the same day. During my entire experience with Jim, he was always very responsive (and I had a ton of questions!) and very straight forward with us – I never felt for a second that he was lying to us just to make a sell. Overall, we purchased 15 windows and 3 sliding glass patio doors from American Vision. They haven’t been installed yet but I’m confident they will be beautiful… and if I ever had additional questions or concerns, Jim will be just a phone call away! =)

My wife & I got new windows and a sliding door. Everything cane out perfect. Everyone we dealt with was professional, knowledgeable and friendly. Our salesman was Gonzo. We talked to 3 companies. He knew his stuff, presented the advantages and costs of the various products. The installation was quick and painless. Very happy with the company and the windows

We had new Anlin windows installed by American Vision Windows. Mike Wilson, our salesman was great. He assisted us on other projects in our home. We had sliding doors, shutters, window treatments and even solar installed. Every project was done in a very professional manner. All of the installers were great. When they were done all the areas were clean as if they were never there. We are always satisfied with the products, service and installation.

We were very pleased with the quality and installation of our windows. The service level and quality of their personnel is outstanding. We would definitely use them again. Our thanks to Bill & Kathaline.
Jim Klein

From sales to service, everything was excellent. I had a slight problem with a window lock and called them. They sent out a tech the same day to replace the lock. All the windows look and work great. I am very satisfied with this company and would highly recommend them to anyone needing to replace their windows.

From the first call to the follow up after installation, American Vision Windows offered first class service. My sales person, Peter, was prompt, helpful and thorough in explaining the product and process. More importantly, he understood that I was just beginning my research, had other products/​companies to consider, and I needed to get my co-owner’s blessing. This process took me a little bit longer than anticipated, and while AVW checked in to see where I was with my decision, they did not use the pressure tactics others applied.
Once the windows had been ordered, they were delivered ahead of scheduled. The scheduler called on a Thursday, and my windows and doors were installed the following Monday. The installer crew was courteous and efficient. They even worked around my two crazy felines without any incident.
Thank you for the terrific service!

Well to start off I wasn’t originally planning on getting new windows, however due to a accident with someone driving through my condo I was forced too. Well that being said I didn’t have a clue where to begin. I knew it had to be in a timely fashion.
I called several companies, and was also referred by my neighbor to American Vision Windows. I spoke with Tom Fisher the salesman who was very sympathetic to my situation. Well long story short, after all the estimates and quality comparisons, I chose American vision Windows.
Tom Fisher assured me that he would expedite my order. Well two days later I had the measure tech at my home taking measurements. I was wowed! Less then three weeks later they began the installation process. After six weeks my total project was complete. I have to honestly say that not just was the process quick, but I truly got the best product on the market and at an awesome price.
Thanks again to American Vision Windows, and Tom Fisher for making this bad incident into a awesome experience.
Jeremy (El Cajon, Ca.)

Posted on behalf of my parents.…
We were introduced to American Vision Windows by a friend who had replaced her windows in two parts. She didn’t know about American Vision when she had the first half of her house done by another company. When she was ready for the second half, she discovered that the first company had gone
out of business, so she saw an ad and called American Vision and had the remaining windows done. We dropped by to see the windows, and she pointed out to us the obvious difference in the quality of the windows, and the difference in the installation. We checked out the first windows and compared to
the new ones, and there was no comparison. Her sales rep/​Project Manager Jim Wells was there at the time which was close to finishing time, so we asked him if he could come by our home to give us an estimate, and we made an appointment. He showed up at the arranged time, and was very
informative and offered suggestions. He was a pleasure to work with and a great representative for American Vision Windows. We placed our order, and we rec’d a call from Flor who informed us of the time frame to expect our windows and that we would receive a phone call when the windows were
ready and an appointment would be made at that time for the installation. We rec’d a call from Marilyn, and the dates were set for Dec. 8^th and 9^th.
A crew of 6 showed up, again at the scheduled time, and we had a walk through with Thomas Uniguez who explained in detail how the installation would proceed and all that they would be doing. The crew went straight to work, and we immediately knew we were in good hands, because you could tell
that they were very professional, knew what they were doing. They took extra steps to lay covering on our floors so the house wouldn’t get dirty. They kept us informed, and very helpful and pleasant in answering any questions that we had. On the second day, a crew of seven came, and we would like to
give our thanks and recognition to each of these quality young men. Their names were Thomas Iniguez, Mario Cabrerra, Jacob Magee, Cesar Paredes, Joe Anaya, Alberto Herrera, Agustine Baltazar, and Agustine Baltazar Jr. We fixed a taco, beans and rice lunch for them on the last day, in
appreciation for their work. We heard comments from them, that they do their work with the thought of that is the way they would do it at their own home. Jacob did the doors which did entail adaptations to door jams and the thresholds, he did a perfect job. Cesar did some stucco repair and again, he did a perfect job of that.
We appreciated that they cleaned up after themselves along the way, and also at the end of the job. They made sure all the windows were spotless, and at the same time, checked to see if there were any flaws. They did find one in the 2^nd bedroom window, Thomas made a note of it on our paperwork,
that the «O» glass had a scratch on the inside. He said a new panel will be ordered, and that we will receive a call to make an appointment to have it replaced. In all, we had 21 windows and 3 doors installed, so we felt fortunate that only one had a small flaw, and that American Vision Windows
would take care of it. We also wanted to mention, and thank Mike (we don’t have his last name), he came and did the final precise measurements once we placed our order. All the windows and doors fit perfectly, so he also did a very good job as well, and he was also very pleasant and helpful.
Our sales rep, Jim Wells followed up with us as well, and we just want to say that we enjoyed the experience, and are more than thrilled with our windows. They are beautiful, and we’re looking forward to enjoying the extra comfort, and energy saving aspects of our new windows.
We wanted to mention, that we chose to have a color on the outside of the windows,(espresso) this was an additional cost, but very much worth it, as we have a Spanish style ranch home, so white would not have worked for us. Although there was an added cost, we were happy to know
that American Vision Windows offers a Lifetime Warranty on their product, including the color on the outside of the windows, so we should not have any additional maintenance to worry about, as far as the windows and doors.
We will gladly recommend American Vision Windows to anyone interested in having new windows.
We would give American Vision Windows a five star rating.
Happy and satisfied Customers,
Lyle and Becky Rangel

Last week we had New Del Mar Vinyl windows by Anlin installed by American Vision Windows. We had been thinking about replacing our windows for many years because the original aluminum windows put in by the building contractor allowed a lot of both hot and cold air to be generated through the glass, and around the window frame. Finally we decided to take action and I called 5 different window contracting companies and had all of them come to our home for a presentation. We were most impressed by American Vision Windows. We invited them to come to our HOA meeting to get approval along with one other company that we were considering. We decided on American Vison Windows because we felt they would do the best job and they were approved by our HOA. Shortly after getting approval they sent a person to measure and approximately a month later the windows were installed in one day. We are extremely happy with the end result. We would recommend American Vision Windows to anyone looking to replace their original aluminum windows because our experience is that now our home is much quieter and even our temerature control is better for the whole house. On a scale of 1 – 10, 10 being best, we would give American Vision Windows a 10+.
Dean and Lynne King