Antimite Termite & Pest Control

I have been a loyal customer with Antimite for over 5 years. They have been coming out every other month and most of the time they have done a decent job. My usual technician Francisco quit. I have been trying to get them out to my house for 2 weeks now to get a bee hive out of my attic and they have done nothing they said they would. The customer service guy forgot to put my order in over 2 weeks ago and went on vacation. I then had to call and remind him of his appointment to come to my house. He told me he would have a technician out to take care of it the next day or at least within 2 days. I even took a weeks vacation to be flexible for them and to ensure they could get it done. I told them I am going to take my business somewhere else if they don’t get someone out here tomorrow, now they want to send a tech out at 0730 to fit me in so I won’t leave, and they raised the cost from $ 475 to $ 550. WHAT EVER YOU DO, DO NOT DO BUSINESS WITH ANTIMITE, THEY DO NOT HONOR THIER WORD!!!

Zero stars ( Unilocal won’t allow a post with less than one.)
Purchased a home, seller chose Antimite. Would have guessed they were doing it to save a buck and get a clean report. Not the case, they paid double what another company would have charged (and the other company would have performed the work!)
Antimite will take your money and leave your home in ruins while giving you the runaround.
When their workers get out of the truck they don’t know where work is to be performed, that’s if they get out of the truck. Actually sat there once for twenty minutes without exiting the vehicle and left.
This business has no place in an industry where so many people invest so heavily.
Dangerously incompetent. Criminally negligent.

Michael M., an Antimite representative, came to give us an estimate for the treatment of a termite infestation. He was thorough and professional. He took a lot of time and located all the areas where the termites were hiding. We have had other termite companies come out to give us bids but Michael from Antimite was by far the best. As of today, we have not begun treatment but because of Michael’s knowledge, professionalism and outstanding customer service we will be using Antimite Termite & Pest Control to irradiate our unwanted guests.

Just horrible respect for their clients and their schedules. I have been blown off on one appointment and they are not at least one hour late for another with no sign of them showing up. They service my entire condo complex and are supposed to be available for as needed things in betwene service dates. That notion is a joke. Their service techs try there hardest to not come out unless they have a scheduled date for the whole complex.
I have a newborn son and a wife who can’t drive herself yet. I got off work, came home and sat through the 12 – 2 service window. I called at 145 and was told it had been cancelled, unbeknownst to me. They then tired to tell me they couldn’t come out until the next service day whic was 10 days out. I told them that was unacceptable, if I have a pest problem you expect me to wait for 10 days for treatment with a 3 week old son when you are under contract to treat the unit. The appointment was rescheduled for 3 days later.
And here I sit again, waiting for a tech to show up for an 8 – 9 service window where we were guaranteed to be the first service call. it is 1005 and the tech won’t even answer the damn phone. Don’t these people understand that some of us have work where it actually matters that you show up when you say you are going to?
Antimite you company is a joke, your service appalling. I have written my HOA and hope that your contract is dropped at the earliest possible time. You operate in a service driven profession, do you not realize there are 100 other companies just like yours? I hope people see this review and choose to take their business to one of the other 100 companies, companies who actually give a damn about customer satisfaction.

Feeling grateful that Nancy was able to accommodate my very urgent need for a re-​inspection when all other companies were booked for almost a week in advance. She was really amazing and super friendly! On top of it, she sent out Kopa and he was just as amazing and really friendly, and I have already referred a mortgage company their information for future inspections. If I were the owner of this company, I would definitely be looking into giving Nancy and Kopa a raise! They are the face of your company and doing a great job!

I just got my house tented this past weekend. I shopped all of them. The inspectors name is Laura and was the most complete in her inspection. I would ask for her you will be impressed in how complete she is in her inspection. At the end of the day they matched the lowest bid and completed the work. Not sure about the other reviews but I was satisfied with my experience. I went with them because after I told her I wanted to do a full fumigation and she still inspected every inch of the home. That says a lot about doing good work.

When I called to get a quote on extermination services, the customer service representatives were incredibly rude and did not have adequate knowledge of the products they use. When I asked what compound they used for the treatment I wanted done, they had to put me on hold because they didn’t know. Furthermore, the customer service representative stated «Nobody here knows how it’s spelled», and that she didn’t have the MSDS (Material Safety Data Sheets) for the compounds they use. I wonder if OSHA has paid this place a visit lately.
I chose another pest control company, whose customer service representative had the MSDS on her computer desktop.
PUBLIC HEALTH and SAFETY should be a pest control company’s number one concern. This is not the case at Antimite and I will never use their services.

When I initially called in, I was hung up on and/​or disconnected 3 times before I could even get through. It appeared that the person on the other end disconnected the call manually on their end while saying their name. As if they were purposely hanging up the phone and not wanting to answer the phone. Why? Who knows.
Very poor customer service not professional, not reasonable, not responsive and just plain borderline hostile. Having a professional, intelligent conversation was impossible. Inconsistent statements, and statements that communicated clearly they did not want to accommodate requests for information regarding previous service etc. Why? Who knows.
Does not inspire confidence, especially since this business has one’s physical home address. There should be a law.