Atwest Rent a Car

WORST PLACE EVER, i did even get my car and was late for a job interview because they took over an hour to attempt to shuttle me from airport; ended up taking a cab and that cost me 57 $$ I agree with all the bad reviews on this page; SCAM!

I also had a horrible experience with Atwest Rent A Car. Do I have to give a star??? Where is the «no star» option when you need it.
Months before our trip to LA my fiancé and I went online to search for a rental car. Atwest was offering a relatively low rate of $ 29.99 per day so we went with Atwest. We received a confirmation letter with reference no. and all info needed. According to the letter we were all set — no need to call or reconfirm.
We arrived at LAX in the morning and walked out to the Car Rental Pickup location at around 8:30am. We called the LA Atwest office for pick up and were shocked to find that we could not get through. The phone rang and rang and then an answering machine picked up. I left several messages and no one ever called me back. After about 8 attempts the answering machine was full (I only left 3 messages). This was annoying as the agreement letter they sent us stated that we call an 800 no. to be picked up and the letter states «we are located less than a mile from the airport and would take us about 10 minutes to pick you up.» I called the San Diego office and could not get through. Atwest opens at 8:00 am so someone should have been available to pick up the phone at either location.
After calling Atwest approx 30 times I finally reached someone (this is after an hour of calling). The man on the phone stated that he had no record of our reservation after I gave him my first and last name. I stated that I received a document stating «thank you for choosing Atwest Rent a Car for your rental needs» and «your reference no. is _​_​_​». I tried to rattle off the reference no. and he ignored me and refused to pick us up. I told him he or one of his representatives had better get over to the LAX airport ASAP in a slightly raised voice. This did the trick and he said he would send someone over in 10 minutes or so.
We were told we had to wait upstairs in Departures and to be on the lookout for a standard unmarked car (no company info on the exterior). Now this is very strange… departures??? Another rental car service mentioned that perhaps this was to avoid fees issued by LAX.
After waiting awhile for the unmarked standard car we tossed up our hands and said «we give up!». We headed back down to arrivals and stood at the rental car pickup location. We hopped on a Hertz rental car bus and were well taken care of (they even met the price). After reading the other reviews on Unilocal and other websites we are very thankful not to have used Atwest.

This place SUCKS! DO NOT EVER RENT FROM THIS COMPANY!!!

Jon Basir (ATwest) is the WORST MANAGER ON EARTH!!!
When you hear the words «At West Car Rental,» run in the other direction… fast! Here’s my experience: I booked the car a week in advance and reserved two confirmation emails, the latter of the two specifying the agreed upon pickup time and date. When I got to the car rental place, the desk is squashed in the corner of a Quality Inn, papers and office equipment strewn all about the place.
When I arrived, NOBODY WAS THERE!!! I called all the phone numbers provided and got no response. the bottom line: I had booked a rental car, didn’t receive it and STILL had a pending charge on my credit card from Atwest.
When I spoke to the manager, Jon Basir, in the morning, he was rude and mean and said that I didn’t confirm the $ 45 after hours fee he sent via email. After scrutinizing both the emails i received and the website, guess what? NO MENTION OF A $ 45 fee. Truth of the matter is Jon was probably busy ripping bong hits in his mother’s basement rather than tending to his customers.
Oh and did I mention that they are liars? The website says they are one mile from the airport. Try 3 miles,
AtWest = SCAM, SCAM, SCAM!!!