Babies R Us

This is my go to place especially for being a first time mama. I had enjoyed taking their free baby classes and events. Even though they are selling their products, it helps me to get an idea. Plus the clothing can be dirt cheap also if you can find them in the clearance areas. So worth it. The staff so far had been helpful.

Customer service here sucks. Nobody wants to help you. The ladies sitting at the desk look like they hate life

The store is appropriately stocked and clean and meets expectations. I found exactly what I was looking for without complications. My low review is for the overall sense of customer service and interactions. This spans multiple staff members. I didn’t feel like anyone in the register area took initiatives to facilitate efficiency. When their own line is empty, they start playing on their phone or fiddling with something else instead of calling over a patron from another nearby line. I was the third person in line and I saw her finish with a customer, and then play around with something below that I couldn’t see. I thought she was busy or else she would have called me over to ring me up. But she stayed that way until someone else walked up a few minutes later then she probably put her phone down and then helped that customer. I hope management can correct this and promote a more welcoming culture.

My review is specifically for the carseat department experience with Freddy.
This guy made my life SO much easier. He was a wealth of useful knowledge, pointing out every safety feature (how big the steal was, what was the newer technology, which seats would have hotter fabric, the list goes on).
I’m a total google nerd, I research to a fault. But with finding Freddy, I won’t be spending hours glued to my computer coming to a decision. Strollers and carseats are beasts to research. I wasted too many hours of my life agonizing over the perfect carseat. But this time around, I have it narrowed down to 2 convertible carseats for out chubby little dude. Fantastic! We tried Freddy’s top recommendations in our own car (you can take the displays out and do this) to see what would fit. You really should do that.
Freddy also made the smart recommendation to get the BRU credit card and save some extra cash.
So, pop in, ask for Freddy. He says he works a lot. I hope BRU continues to hire and value employees who really step up to help the customer (and know the product). It’s why I will be going in to buy the seat there.

Usually pretty well stocked and the staff are pretty helpful and knowledgeable, but it seems a cruel joke that a store almost entirely patronized by pregnant women has the filthiest bathrooms I have probably ever seen… and I’ve lived on an aircraft carrier… I also find that almost everything is priced much higher than Target, Walmart and Amazon, so I like to get ideas at BRU, and then purchase the things elsewhere since your money goes a lot further at any store without «baby» in the title.

I am sitting here waiting for customer service to pick up and answer my ONE question about a shower registry gift. I have been listening to «your call is very important to us and a representative will be with you shortly» for 45 minutes.
WILL NEVER SHOP ONLINE WITH THIS COMPANY AGAIN…
EVER

I love shopping at Babies R Us. They have everything that one could possibly need to stock a nursery or child’s room. I got a great stroller that allows me to take my baby with me when I go running or hiking. It was hard to find, but I gave the clerk my name, and I received a call just as soon as they got a new shipment in. You can’t beat customer service like that.

Five stars for Emmalynn and Carl. 1 star for Laura lol the new store manager girl bye you whack.

They finally sent me a replacement gift card well over a month later… and the piece of crap company sent me a card that has no balance on it. I have no words for the level of incompetence of this company.

Great place to stock on baby showers and baby goodies, I haven’t been around to check out the registry at the customer service conveniently located near the front door, but I’ve been here to check out the cribs, those ridiculous pillows that take up more than half your bed, car seats, etc.
They price match! Even with Amazon (if it’s actually sold by Amazon and not a third party)! With this, it’s safe to say this store is pretty great in terms of baby supplies with other retailers.
I’d give this place five stars, but customer service is somewhat mixed in here. Encountered a tall guy who did not seem to provide much assistance to check the back for a car seat with a certain color and told me they ran out of the product on the floor.
However, another keen guy came by five minutes later and brought out two of them from the back for me and another couple.

Came here shopping with my sister ahd her husband and was looking into strollers for her newborn. At first we could not find any one that was free — or in sight. Naturally we assumed they were with other customers. After 5 – 10 minutes I walked over to the service desk and asked if they knew anyone working in the stroller section.
She said the person who normally mans that area is Richard — and she kindly said she would page him which she did. He quickly appeared and then helped answer any questions my sister had. Richard is quite knowledgeable so if you have any questions about stroller he would most likely be your guy to ask. Operating and closing the strollers are quite simple after being told how to and shown how to by Richard.
My sister was considering Chicco as she wanted the lightest system because 5 pounds makes the difference. However they didnt had the stroller that they were contemplating over; but my sister and her husband learned the ropes to having a idea of operating a stroller. Pretty good customer service!

You can tell the people at the register REALLY hate their jobs.
But the staff on the floor helping out with car seats and other information/​questions are so nice and helpful.
They are the only reason I go back and gave them 3 stars.

For first time parents to be, shopping for a car seat and stroller can be extremely overwhelming. We finally decided to ditch the online world and go into an actual store. Running into store associate Michael here was the most relieving thing to have happened on our baby journey so far. The 20 minutes spent talking to Michael was far more helpful than the hours spent sifting through thousands of online reviews. He is truly a baby car seat guru and we walked out of there knowing a lot better of what we really needed.

I love this Babies R Us location!!!
I don’t know what it is but when you’re a mom, there is ALWAYS a reason to be in Babies R Us! Whether it’s shopping for new clothes, getting more snacks, diapers, formula. New sippy cups, new gear as they go through new stages… Or just looking around– I’m literally here at least once or twice a week. I moved to the area half a year ago and live within walking distance to this store and find myself in there on my evening walks.
The employees here are really so great! Everyone is friendly, helpful, and pleasant to interact with. Any time I’ve needed to make a return (like the other day when I had to return a sippy cup that didn’t work out because the suction was too difficult even for my husband and I) the girl did what she could to help us. That kind of customer service is what I feel brings back paying customers even after they purchased an item they didn’t like.
The store overall is big, with a layout that works. It’s clean, brightly lit, and organized. There is always a team member nearby to answer any question.
Thanks to all of the staff at this location for always making each visit great for us. It’s the small gestures that add up to a great overall experience!

It’s always a hot mess in the babies clearance. Hard for me to find something I want/​like because all the sizes are everywhere. Customer service is ok. I don’t get that much help when I come here and when I do ask for help it’s not very helpful… I don’t come here as often anymore.

Friendly and helpful staff — thank you Autumn for helping us out with our purchase of a baby carrier. She was working at the cashier, helped us get a price match on the baby carrier and was very cheerful and kind.
Thanks again Autumn for making us feel good about our purchase and for you help. Much appreciated.

Came here to check out some clothes and shoes. My husband ended up buying some sparkly Minnie Mouse shoes. So cute! It was on sale for $ 8.00. Great deal.
As we walked towards the back, there was a group of people with their babies, women who were pregnant, and us with our 3 year old daughter. Three employees were giving out free samples. Some were for mostly babies which my daughter is not. My daughter liked the fruit juices in the packets you can squeeze and the fruit cups along with the snacks. The employees were also hosting a raffle for free stuff. We didn’t win anything. Even if we did, I would have given it to my best friend who just had a baby boy. I remember coming to Babies R Us when I was pregnant but that was more than 3 years ago. My daughter still likes coming here because of the toys they have. It is still a cool place to come to even if you have a toddler who is 3 years old. Maybe she will outgrow this store and start going to Justice. LOL!
There is plenty of parking in front. The people who work here were nice. The cashier was also nice. There is also a restroom for men, women and a private room for women who breast feed their baby.

REALLY helpful employees here…
Angela helped us find many items… when we were wondering how to find something, she would magically appear and immediately direct us to what we were looking for.
We had some questions on a stroller, and Angela had Michael come up and answer some questions. He was super knowledgeable as well.
At checkout, Richard was a really nice guy with a great attitude. He needed manager Carl to help with some coupons, and Carl was equally as patient and helpful.
To top it off, I like the store layout. It’s spacious and open, and clean and well organized.
Great experience!

I’m extremely disappointed with this Babies R Us location and their registry service.
I came in a week or so back and purchased a $ 119 high chair for my friends shower, it was a higher dollar amount than what I was planning on spending but she’s a good friend and I liked this for her.
It was available on the registry, the girl marked it off the list and I was even able to gift wrap it in the store which was good. It was very large and heavy for me to carry and I dragged it around in my car for a few days.
Last Saturday I get to the shower and notice a box the exact same size as mine, it caused trouble at the shower as a gal I didn’t know realized we had the same gift and accused me of not marking it off the registry as I had purchased mine on a Tuesday and she had gotten hers on the Thursday. I told her this was not the case but there was definitely friction.
As the Mom to be opened her gifts she actually received duplicates on 3 gifts! Everyone was very annoyed and one of the girls looked on the registry and realized everything was marked as not yet purchased! My friend who’s a Mom of 3 said that this happens frequently, I wasn’t sure if she was referring to this location or Babies R Us in general.
My friend opened the chair I had purchased and not the other gals. Being 7 months pregnant she’s now going to have to lift the heavy wrapped box into her car and return it to the store which is just a pain.
I’m a person who writes Unilocal Reviews regularly and never find myself being as frustrated as I am with this store. The system needs to update the minute something is purchased and their IT Dept needs to be informed of this.
I go to many showers and the girls are always registered here and another spot such as Target, Pottery Barn Kids, Macy’s, etc so next time I’ll make sure to buy something from the other places listed!

Great place open space! I mean this place was as fresh as a babies replacement diaper! Everything was so easy to find here and the employees were awesome! They’re very helpful with finding what fits your babies needs. My wife, son, and I were in and out quickly making each trip fun, quick, and easy!!! One thing I have noticed though is that parents like to grab toys from the front of the store and give them to their babies while walking around shopping. I have no problem with that, but please don’t put those toys back in the bin. That is nasty to the max and that’s a fact jack! I must say what really brought it all back was the fact that they had a class on how to set up a car seat, and another class on how to breast feed! And I gotta tell you playas… That’s what’s up!
BOO-​YAH!!!