Burlington Coat Factory

Gave the store another try… bless her heart, Melanie was in her usual grouchy mood. Cashiers were friendlier today. I’m sure Melanie will be a «lead cashier» I use the term loosely. for years to come.

Clean store with a fantastic selection of clothing, shoes, and purses/​handbags! They have so many bags they have to organize them by color… so awesome. Shoe selection was pretty good too — aisles were large enough for two or even three people to try on shoes at the same time which is rare these days. I am so impressed that I was able to get name brand women’s suits for a huge discount. I will definitely be looking here for my professional clothing wardrobe from here on out.

This place has continually exceeded my expectations for work clothes, shoes, etc. I generally find what I need and am often surprised by what I walk out with. Staff have always been very accommodating, giving me the lower price when I found two of the same items priced differently and, on the the one occasion I had to return something, it was no hassle. Definitely worth stopping in if you are after shoes, work clothes, gym clothes, the odd household item or even small electronic items.

I needed a coat for my trip to San Francisco. I sometimes and mostly have the patience here cause I know you can end up with a lot of nice stuff. Just be prepared to dig for what you need but low prices can be worth it

I know it’s December. I know it’s busy every where right now. I also know good retailers stock a pretty full staff to compensate for the crazy high volume of the holiday season. Except for this Burlington Coat Factory location. Not only are they under staffed, the people answering the phones and manning the registers are rude. I called from the store to complain about the ½ hour wait to pay and I watch Johnnie just hang up on me. Totally unexceptional. This will be my last time at this location

It seems as though EVERY TIME that I go into this store I have a bad experience with Johnnie (a cashier) she is ALWAYS nasty towards me and say inappropriate things to me as a customer. i just left the store tonite and I said that I will be using a credit card. She said don’t slide the card yet, so I waited and once she finished I ran my card thru the card reader she said «Didn’t I tell you to wait». The male cashier looked at her and then at me in disbelief that she was talking to me like this. I looked at her and did not respond. So I paid and left the store upset & very pissed off. The customer service in this store is horrible and I will not be returning to shop here ever again. I will be contacting Corporate as well. CUSTOMER SERVICE IS TERRIBLE HERE.

Unbelievable. I’m sitting in my car outside the parking lot and I’m shocked. I brought a piece of crap back because it doesn’t look good on me. It had the tag on and I never wore it! I like to shop and then try the stuff out at my home. So it was just sitting in my house and I said you know? I’m going to take it back for store credit because I didn’t have the receipt (just like any normal store does) so I come and I’m the most polite person and I said excuse me I know I can’t get a refund because I don’t have the receipt so can you please give store credit? By the way this is $ 8 what I’m talking about! So the manager who looks so miserable and unhappy looks at it and just says no, we can’t identify the item. Im like you don’t keep an inventory? She said no! I mean what kind of backwards store is it? Every store takes stuff back without receipt as long as you have the tag. She made me so mad because of her attitude which was clearly out of her own frustration in life. I left the piece of crap there I told her to donate it.
They lost a valuable customer who could of spent some hundreds of dollars a year there over $ 8! I only wanted store credit!!! I can’t believe people like that have a managerial job! Disgusting.
Will never again set a foot there.

I lived in San Diego for a long time I was here when this burlibgton location was a Kmart. I was so excited when burlington coat factory arrived on the scene. I used to shop at the one on el cajon but this location is closest. My first time there i was shocked at how I was treated. The only good customer service i seen was from the security gaurd at the front entrance. He also helped people with there bags while they waited in line. There is an african american lady who claims she is the stupivisor and she has a wig of some sort on her head I dont know her name but she is fairly tall for a women. You can tell its not her hair at all its in a ponytail of some kind but she gives me a problem everytime. I asked about the socks that was 4 for $ 9.99 but you couldnt tell whick was on sale another employee lets me know you need to see the word promo. The lady with an attitde just says no those socks are not the discounted ones how do i know if you dont explain it to me. Then she denied my $ 250.00 EGIFT card. What type of bullshit is that I asked why and she said it has to be a physical card. How can it be a physical card or printed when its a electronic gift card. So I leave all my clothes on the counter and leave without arguing and went to another location and had no problem. She is going to make no one want to come to that store just watch. Call me if you want more info 904 525 441.

Another episode of treating your customers like they stole something I just wanted to exchange 3 shirts for the same type of shirts in a different size. I didn’t have the receipt but the tags were still intact. So I went through the usual 20 minutes of dialogue only to have Burlington do absolutely and tell me they could not accept the return for exchange. I shop there because they’re one of very few stores that carry my size. But sometimes it’s just not worth it. Will they ever learn what customer service is? I doubt it, seeing that no one in this corporation seems to care about customer service. I’ve written several letters only two received no response. That pretty much sums it up right there. Burlington has great merchandise. Just make sure you never ever ever ever need to return anything.

Love the great deals you find at Burlington Coat Factory and shopping back to school is great they have shoes and a lot great uniforms for school totally get your money worths. The bad is the service you receive no one at the dressing room no one on the floor only cashiers I will recommend being fully staffed being that people are shopping more this day than others.

Came into our new local Burlington Coat Factory. This was the old K-​Mart. The store is organized and the prices are good. I couldn’t find an employee to assist me, after looking I finally found someone. They were friendly and helpful after finding them. It is not as large as the one in La Mesa but, it is still a nice place. I would come back again.

This store is a swing or a miss, they have nice bags and a good variety of shirts but I don’t see many dress shirts found a great pair of shoes tho.

I love this store!!! Just moved into the area a few months ago when they had their grand opening and I go there at least once a week!!! They’re organized, helpful, the clothes and jewelry are plentiful and the home goods aisle always has something I want!

I would give this place zero stars if I could.
The employees here are TRASH. Rudest service I’ve ever had ANYWHERE, as well as how I see them treat others.
I would say to strip all employees at the registers and replace them.

Probably one of the nicest, most organized, and cleanest burlingtons I have ever been too. Staff seemed pretty helpful and it was very open and easy to find stuff. The place is in the hood so the area is definitely not awesome but the store itself is nice.

I have to admit, I normally tend to be wary of Burlington Coat Factory … just because I’ve been to some really, really dirty ones in the past (that require gingerly sifting through things and downright digging). However, I was pleasantly surprised when I paid a visit to the local Burlington that recently opened in my area. The store shares a lot with a few other businesses, but the parking lot is large with ample stalls.
I remember seeing the large «NOW OPEN» signs late last fall, but when I was at the checkout counter, I asked the cashier how long the store has actually been open. She said their grand opening was a week before Thanksgiving 2014. No wonder the store still looks really new, bright and clean! Not only that, but the staff was really friendly. During my visit – I think I was there for about 45 minutes – I was asked if I needed any help by a staff member (did not happen during my previous trips to Burlington), and the cashier was super helpful as well. (She actually told me that the store was messy on the day I went … after I told her that this location was one of the cleanest stores I had ever been to! But it’s good to know that they take cleanliness seriously there).
Besides the store’s new appearance, bright look and cleanliness factor, I noticed that the shelves were pretty well stocked and the items were organized. Of course, there were some things that were out of place, but the store itself just had a neater, tidier appearance than most. When I went to the various sections – bags/​jewelry, clothes, home, décor – I was able to browse the various items on display without feeling like I had to dig and really make an effort to sort through everything just to look at a specific item. Great job to the staff for attempting to keep things more organized here.
I especially enjoyed perusing the bags/​purses in particular. I wasn’t looking for anything specific, but I ended up spending the majority of my first visit to this Burlington in this section … and came away with future birthday presents for four different friends, thanks to the sweet deals and markdowns. The prices are pretty great on some of the smaller purses, wristlets and wallets, so if you’re ever in this section, be sure to check out the accessories!
I didn’t spend much time in the shoe section – couldn’t find anything I liked in smaller sizes – but rest assured that the shoe section as a whole is EXTENSIVE. There’s rows and rows of shoes, so you can bank on a large assortment. I ending up spending the remaining of my time there wandering the home/​kitchen aisles. I don’t need any more dishes/​cooking gear (I could always use more, but don’t have space for more), but you can find legit stuff from Rachel Ray, pans from Cake Boss and other name-​brand stuff. If I had more space in my kitchen … I totally would have bought more dishes, pots and pans.
Needless to say, if you’re ever in this area of San Diego, this particular Burlington Coat Factory is worth visiting. You may not have any intention of buying things – like me – and finding yourself walking out with more than you bargained for! But, besides the good bargains, you can guarantee a good buying experience — friendly service, a cleaner store and a large selection of items to choose from. Granted, the store’s only been open for a few months, but its appearance, product assortment and customer service make this location promising. I will most definitely be back!

Clean, organized, huge inventory. It’s like marshall’s and ross combined but much much bigger and cleaner. Although, there’s a particular, annoying smell once you enter the building.

Horrible Service– Long Lines & Sloppy Inventory
Save yourself the headache & spend your money down the street at Marshalls — at least they are polite & clean

Love you his place it has ever thing I want !
It has layaway too but just for 2 moths.

Oh BCF, how I love thee. Let me count the ways:
1. New store! It’s organized and clean.
2. Coats, jackets and sweaters, oh my!
3. Fitting room service was excellent.
4. Housewares, omg! Tons of selection, beautiful things at great prices.
5. Shoes. Need I say more?
6. Checkout was efficient and friendly.
I docked one star because I was a bit disappointed in the selection of jeans. Also, there was a lot of loud discussion among employees that really should be kept out of customer earshot.
Looking forward to shopping here again!