Caliber Collision

We are so pleased with our experience with Calibar Collision and Charlene Munoz.
Let’s face it… we were not happy having to go to Caliber Collision with a car that we had for less than two months… another driver hit our car and did significant damage. I had used Caliber in the past and knew they did quality work and provided excellent service… but nothing could come close to our experience this past week.
Charlene put us at ease immediately, Accessed the damage, and assured us that our car would be perfect and best of all, the repairs would be completed within two weeks.
We were kept up to date almost daily and picked up our repaired car one week after we brought it in. A full week shorter than we were promised… we had our car… perfect.
We cannot be happier and more satisfied with the service we received from Charlene, and the quality worksmenship of the professionals who repaired our vehicle.
We hope we do not ever have to return to have a car repaired, however, if we do, we’ll simply call Charlene and drive right over to Caliber Collision on Miramar Road in San Diego.
THANK YOU!

I love love love caliber collision Miramar! Did I mention they have a LIFETIME warranty when they service your car?! Doesn’t matter how long or when but it is a LIFETIME! the people here are so welcome and kind! I believed it would be impossible to find a collision center that had no intention of ripping you off your money but I thought wrong until I came here for my service. I had never been into a car accident before but when I did Karen (the receptionist) and Taylor (my supervisor) made the process go by so smoothly! They made me feel very comfortable and kept me updated about my car! Unfortunately I have a salvaged car… Meaning not a lot of repair places accept fixing salvage cars :(but Mario the manager here saw how frustrated I was that I couldn’t find a place to get my car fixed, and right off the bat he helped me get my car up and running on the road! I had never been so astonished by their customer service :) if you need your car repaired go to caliber collision Miramar! You won’t be disappointed :) all the employees are well trained and under a good roof by their manager Mario! By far the best person ever!!!

I had a great experience with Caliber. My vehicle was finished in a timely fashion, they were very accommodating, professional, and went above and beyond to make this a good experience for me. I’m very pleased with how my vehicle turned out. They matched the paint to my ten year old paint. Charlene was extremely helpful. She made sure I was updated frequently on the status of my vehicle. The pick up/​drop off process with the rental car company and Caliber was very easy! I would definitely use Caliber and recommend them to others. Very pleased !

Took my 2010 Scion tC to Caliber Collision for repairs due to an accident (Driver side door all torn up). Their customer service is excellent, everyone I came in contact with was extremely friendly. They are amazing at keeping you updated through out the whole process, I never once had to check in myself. Alex was my main point of contact, he’s awesome too! My car looks great and it was done early. They really made a less then desirable situation easy, quick, and enjoyable. They even cleaned out my car afterwards! And it was a mess, my dogs go to work with me daily. They really went above and beyond through out the whole process.

Great customer service. Taylor helped me out with an estimate and provided everything I needed via phone and email.

Professional from beginning to end. Front desk was courteous, office offered me a beverage and made sure I felt comfortable. Techs were spot-​on nice and explained every little thing. Because this was being handled through someone else insurance, I had zero issues with anything. Caliber called the insurance, they took care of any little thing. They texted me updates and delivered car at the exact time promised. They set me up with a car at Enterprise and even returned it for me. Highly recommended.

If I could them ten stars I would. If you want the best-​you can stop looking :) You’ve found them. Charlene the office manager is kind and so nice. She really cared. My son had an accident and the car was a complete mess. I really didn’t think it could be fixed and I wanted my son to have a second chance with his dream car. They made that dream come true and in record time saving me weeks of car rental. I’ve used them before and they have never let me down (see my Unilocal review 7÷23÷14) Thank you so much!!!

Highly recommended!!! I had an Amazing experience with Caliber and Charlene! They turned the scariest day of my life (the car accident) into the most comforting aftermath. During the fixing process they would send you text messages from start to finish. Charlene is such a sweet person with great customer service and she was really caring. She gave me back my car like it was brand new! Thank you so much!

This is the second time I’ve used Caliber and the experience was great AGAIN. The work is done very well and timely. Charlene did an amazing job. She is professional, friendly and supportive and definitely the reason why I’m giving 5 stars.

First off, I’m a new Cali resident. We just moved here last August since my husband is stationed here. I’m from AZ and have worked at a collision shop so I already have a go-​to shop for my auto and collision needs but that’s in Arizona. Anyway long story short, I brought my truck here and Alex B. Was our main point of contact. I was a little skeptical and afraid because I don’t like doing business with shops I haven’t done business with or if I don’t know anyone there personally. So it was a great surprise when the process was pretty smooth and also fairly quick! I had a great experience here and I’m glad they got a preggo lady back into her truck as quick as they did! I’m 34 weeks, almost 35 so I was a little anxious of having my other baby in the shop while the one was still in the oven.

I took in my 2013 Porsche Booster in to fix some scratches under the passenger side door and near the front bumper. I shopped around multiple locations and Caliber Collision in Miramar was the most reasonable quote and they did an incredible job! They wrapped up the job on time and they kept me updated all through the process. Just amazing quality of work and service. The final charges were on dot with the quote.
Note: my initial concern was that they are not Porsche certified but after seeing the quality of work, I’m never going elsewhere! They also give a lifetime warranty on the work done. 5 stars all the way!
Thanks Caliber Collision Miramar!

Thank you to Charlene for her amazing service. My driver side door was backed into in a parking lot and I was unable to open my driver side door. I was in San Diego for the week and didn’t have time to leave my car for repair. They were able to pop the dent so I could get in and out of my car and recommend a tire shop to have my tires re-​aligned. Quick, friendly service. I would use them again if I lived in the city for sure!

Alex Betancourt is outstanding! I dropped off my Honda Odyssey for repairs and he ensured it was repaired correctly and ahead of schedule. He really went the extra mile to keep me updated and he provided excellent customer service! Thank you Caliber Collision and thank you Alex!

Caliber Collision fixed our Honda Civic like new, very close ourtious and friendly. They were flexible and fast!

Professional; Friendly; Honest:
Where did great customer service go… straight to Caliber Collision on Mira Mar Road!
I’m beyond grateful to them for honoring my warranty!!! After going over issues that makes the warranty invalid they didn’t give me the run around. I was offered to replace my bumper a at great cost, or take the paint job knowing that wear is destined to return. What more could you ask for… NOT A THING. The work looks GREAT, and I’m going to recommend this shop to all in need.
***Thank you Kat; America, and the guys who worked on my car. Oh… they gave me a rental car to… SAY WHAT!!! Yep and it extended another day… service SO SO good that I felt guilty:(
Words can’t express my appreciation but as reviews go I sure hope this helps. Great Job all around!!!

I’ve used this body shop on several occasions with two different vehicles and was very pleased with the results. From the moment you walk into the office, the staff is friendly and welcoming starting with the reception and even with adjusters walking around saying hello. Both Kat and Mario are great to work with — helped me immensely with a warranty repair. You will be in good hands at this place and they guarantee all work for a lifetime

This place was a little odd. I dropped my car off on a Monday and I was supposed to get an estimate to repair a dent. Tuesday came around and they still didn’t call with an estimate. So I called them to find out that the car was repaired and ready to go. What? I guess they figured my insurance would cover whatever but still!
So I asked when they close and I got this vague answer, «5:30, 6. Whenever.» Ok…
I dropped off my rental car at 5:10 and called again to tell them I’m coming over. I get this frantic, «We have to close at 5:30pm. You have to get here soon.» Ugh. The rental car people told me not to worry, they would still be open.
I didn’t get there until 5:37pm. They were still open with lots of customers. One of which was dealing with damage done to his car by one of their employees while his car was there to be fixed.
I get my car. Life goes on. Until I got on the freeway the next morning to find out my side mirror is shaking when it wasn’t before. I called them, they got defensive until service guy confirmed that they did indeed take off and put back on the mirror. So I took my car back in again and spend another 30 minutes (when I was told it would only be 10) to find out they can’t fix it. The manager suggested I take it to the dealer. Sigh.

You know that moment when you’re thinking to yourself, «oh I’d really like to give this company a Unilocal review but i’m too lazy to create an account «…this company is so awful I created an account immediately, just to review them!
KeyWords: Sneaky, Lying, Shady, Poor Quality, Crap, Awful.
Do Not Take Your Car Here!!! In fact at this point I would say do not even take your car to any caliber collision.
I got into an accident and my insurance {Farmers} recommend this shop. I am a no bs kind of lady, and as long as I am told something is good i’ll go with the flow. I really like when companies treat their customers well but again i’ll even settle for «okay.» Just do your job.
It took them 18 days roughly to do the work on the car. It was 7k in damage but it was only the front end and it was only that much because it was a Mercedes. Again, I don’t mind the time it takes so long as the car gets fixed correctly.
I pick my car up. It appeared okay to me, but i’m just the driver I don’t know anything about this stuff. I just make the payments and turn the key!
I took the car to German Auto on Roosecrans to do the routine maintenance — Side note, I love these guys they take care of me and my car every time I go. It’s like i’m their kid and they love me. They only do maintenance they are not an auto body shop. However, they gave me a list of things that Caliber Collision did incorrectly.
After talking to the manager at Caliber Collision, Marvin, I explained to him that I didn’t want my car at the shop on Miramar. He begged for the opportunity to send the car to the Caliber Collision European in Escondido. Apparently, this is the only CC that is mercedes benz certified and most of the other CC’s in the area just send their high end cars up there instead of risking the incorrect work. Perhaps Marvin should have sent the car up CC European in the first place.
I finally agreed, with reservations, to allow Marvin to take my car to the Caliber Collision European in Escondido. Long Story Short — I gave him my car on Tuesday, Its Friday and my car still hasn’t made it to the Caliber Collision European. Furthermore, when I spoke to him about the car he had admitted to doing minor things to the car this week. After I explicitly explained that I didn’t want him or his shop doing any work on the car. I have it IN WRITING that he UNDERSTOOD THIS and AGREED! I immediately called the Caliber Collision European in Escondido and (I know you’ll be shocked to know) but they had no record of the future intent for the car to be shipped to their shop. The Caliber Collision on Miramar and Marvin had NO INTENT of shipping the car to the European shop. They planned to fix it themselves and maybe let Caliber Collision European inspect it before it came back to me.
What I don’t like is the shady behavior. The fact that I went out on a limb and trusted the Manager and he took advantage of that trust. I am hoping that this experience gets better now that other people are involved.

Who’s car gets in an accident while the owner is on vacation in another country? MY CAR! hahahaha.
Anyways, my aunt who was house sitting my parents house took my car for the day and ended up hitting another car so I needed to get it fixed before I had to head back up to the bay. I was browsing auto repair shops so I decided to take it in to Caliber since it’s near my moms office.
The guy inspecting was thinking I’m already going to be leaving the car there. The receptionists need to inform the mechanics about the walk-​in peoples attention. I just wanted a rough estimate. I know if you look more in to the car the estimate can change. He couldn’t even give an estimate. He said he would need to take the entire front part off of the car to give a quote. Well then you are stuck with working with that auto shop if thats how they can give a price. He also said it would take a couple of weeks to work on the car. The damage was extremely minor. The front bumper shifted in about 1 inch. It’s hard to believe that it would take a couple of weeks. I ended up taking the car to another shop. Well my dad took it. I had to go back to SF to go back to work. That only took 4 days for the repairs on my car. Not a couple of weeks.
If you have the time then maybe try this place if you feel like it. The turn around time for repairs isn’t acceptable in my opinion.

Alex Betancourt is absolutely AMAZING when it came to repairing my car. I was rear-​ended on the I5 North by a company’s Chevy Silverado back in the beginning of October. My entire SUV’s back window shattered, the back side panel and brake lights on the driver’s side were completely GONE. Blown to smithereens on the highway from the force of the impact most likely… It was a pretty major accident.
I have State Farm insurance, and they recommended Caliber Collision as the closest auto repair center. Alex was assigned to me as the repair mechanic and he was attentive and on top of things from the start. He understood how worried I was about the car and was able to quickly draft up a quote for the repair costs and duration. All of my questions about how the car was going to be repaired, if there was frame damage, costs, length of repair time, EVERYTHING was answered and addressed by Alex. He even followed-​up with me every few days to give me updates of how the repair was progressing — parts ordered, parts he was replacing. At the end of my estimated repair time (~22 days), my car looked brand, spanking new. It drove like it was new too, like nothing had ever happened to it.
The way my car was handled was great. I could not have asked for better service from Alex. I was suppose to give feedback through Caliber Collision customer service survey but I think I might’ve missed a call from them. Either that or they never called… better check up on that Caliber Collision. You’ll lose out on data like that!
Hope that most people will have a similar experience to mine if they use this particular Caliber center. Or that you at least get an awesome mechanic like Alex who knows exactly what they’re doing and can fix everything on time.