Carpeteria Carpet One Floor & Home

I had such a great experience with them. Gary was so helpful and helped me find the perfect carpet and hardwood for my house. Their crews did a fantastic job, would definitely recommend. Thanks carpeteria carpet one!

In looking for hardwood flooring I planned on going to 3 places. My first stop was this flooring company. Jack Bodikian helped me. He was not pushy, explained all aspects of each sample, and gave me a couple of samples to take home. I was so impressed with him that I never went to the other stores. His service was great. The team that came out to lay the floor was headed by Buddy. They were professional and did a wonderful job. Buddy gave me his contact number if I ever have any problems. I would recommend this group of people at Carpeteria to anyone.

DO NOT USE THIS COMPANY! We had to redo our hardwood floors after a flood. Carpeteria/​Carpet One was recommended by our insurance company and their representatives made wonderful representations about the job they would do, so we went with them. We had to move out for almost two weeks while they refinished our hardwood floors. They charged a ridiculous amount and butchered them. The floors are not holding up at all, and we were just told by another company that they will have to be completely redone because the appropriate products were not used. We have asked Carpeteria/​Carpet One to fix the problem and they told us it is not their responsibility! Unbelievable! Save yourself the headache, and do not use Carpeteria/​Carpet One!

I recommended this company to my client as I am a real estate agent. The owner is a very friendly business man and eventually gave my client 50% off his order once complete. However, any business is only as good as the team the owner has employed. The salesman Sean was friendly and responsive during the process of providing a bid. We had a strict deadline to get my clients house on the market. Sean promised that deadline would be met. After changing installation dates and canceling twice, we were down to the wire. The carpet was installed however the vinyl bathroom work was not completed. The vinyl installer cancelled on the day of the install. We rescheduled for 12:00 the next day. Once again the installer cancelled… Eventually we were down to the DAY BEFORE professional photos were to be taken. My client was out of town so I was going to stay at the house for the install until complete. Unfortunately a tiny bathroom took from 4:00pm– 2:00am! The installer kept wanting to leave and come back tomorrow. But I reminded him that I had professional photos being taken the next day and that it had to be done tonight. Although the job was completed, my client and I had booked the appointments WELL ahead of time so this was not last minute and stressful. Unfortunately the team could not perform and had multiple cancelled appointments on me. Sean never called me to apologize for the lack of professionalism of his team. No one followed up with me. Oh, and they broke a piece of my staging artwork hung in the bathroom. No follow up. I will not be referring any of my business here again.

After ordering I thought it seemed a bit high so I went back. The salesman admitted he overcharged me. I asked for a complete refund and it took them a week to get the money back in my account.
Please understand I am not reviewing any work done or products as they did not provide or install anything. I really started to wonder though if I had been scammed. I can’t think of any reason they would take an entire week to process a refund.

very happy with my experience.
went to other carpet places. i think people assume that i’m underage and not serious, but i had to re-​carpet my whole place.
mark was very helpful without being pushy. he helped me find a nice carpet for my budget. i got a very good price. he gave me his contact info in case i had any problems. he was always happy to help when i had questions.
they came to remove my old carpet, then i had to delay installation for about 5 months. they didn’t forget about me!
ursula was very helpful coordinating everything.

I am so mad and disappointed in this company. I have called them and spoke to 2 – 3 different sales people, a sales manager and I still have no one to come out to look and quote my hard wood floor work. I have called this company and the sales people over 11 times and each time they say they are on it and will get back with me. I have told each of them how amazed I am that there service is so horrible and yet they still blow me off. I am embarrassed for this company who has been in business for so long but yet cannot manage to find a way after all these calls to meet with me… so disappointed.

Jon was so helpful when we came in to shop for carpet. He was very informative and friendly and made our experience a positive one. The installation was quick and professional and we are very very happy with our new carpet! I will definitely be recommending their business to others. thank you jon! :)

Isabel from Carpeteria Carpet One did a great job from the moment we walked into the shop, to measuring, to keeping her promises and our deadlines. Installation (open stairs and a landing) was professionally done and the place was as clean as can be when the installation guy left.

Ara did a great job of helping me find the correct flooring for my business. Carpeteria was not the cheapest, but after I compared apples to apples, they were by far the best.
The installation crew did an excelent job in a very narrow window, the day before Christmas. I watched some of the installation, and thought I knew where the seams were. When I came in the next morning to a vacumed and clean store, the seams had vanished. Great installation.

Mark was great! Out of the 4 carpet stores I visited, he was the only one that followed up with me.
He came over, brought over samples for me to check out and gave me a great deal!
He was even nice enough to come over and let the installers in when I wasn’t able to get off work.
Best company I’ve deal with in a long time!
Thanks Mark!

So we had some significant issues after the guys finished the installation work which brought our overall rating down drastically. The project manager on site, Sal, had poor customer service and really inconvenienced us for 2 weeks after we moved in to wrap up the lingering things (baseboard trim installation, chalking between the floor and baseboards, cleaning up the mess the worker left from the painting of baseboard, cleaning up glue that had oozed between various areas of floor boards during installation etc). He didn’t follow through with the arrangement he made with providing paint initially and kept finding excuses for his shortcomings rather than admitting his error and fixing the problems. Long story short, Sal did not bother to come to monitor the quality of the work being done so we had to over see, every day, the quality of the work of the guys who came, and use painters tape to flag what needed to be redone. Finally after all attempts were made to manage the work ourselves over the span of the two weeks of workers trekking in and out of our home each day, Sal did not even bother to come and assess the quality of his staff’s work before closing the project. He turned the table around and gave me the guilt trip that my standards can’t be reached and he doesn’t know what else he can do for me?! Well obviously if he didn’t have enough work ethic to come assess things himself, it was left up to us, the customers, to decide how good or poor things were!!! The things we discussed with Sal that needed to be addressed were unsuccessfully done OR completely unaddressed! For the nearly $ 22,000 we paid for this remodel, he sure did not provide satisfactory management once the task was passed onto him by Mark.
Just today, I’ve gone through and spent 3.5 hours trying to clean the floors from cloudy residue the Carpeteria painter left and still significant dullness appears on our brand new floors! Now 3 weeks after we’ve settled and unpacked most of our belongings in our new home, I am seeing many places that glue was not removed between the floor boards when installed!
I’m EXTREMELY disappointed that they cut corners to save a few bucks. I’m unsure what Carpeteria’s standard of pride in quality of work is, but surely if anyone were to take a look at our floors, they’d agree that unprofessional workers were brought in to finish the project. For the expensive price per sq foot for installation you pay, I expected a superb finished flooring — NOT one that will be left for me to hand scrub day after day until I get the clean results that should have been left at the end of the project!!!

I’m in the market for new hard wood to spruce up my family room for the holidays and I stopped by the Carpeteria store on Miramar Road. Wow! This is not the same Carpeteria your grandmother shopped in. Not only is the store beautiful, but their selection is incredible. I was immediately greeted and there is no pressure here. I will definitely be purchasing my new flooring from Carpeteria!

We are very pleased with the service and the installation. Isabelle Reyes at the store would not give up until she found exactly what we were looking for, and I was extremely specific. We were recarpeting a very large, strangely shaped area as well as a staircase with one color floor at the top and another at the bottom. Both situations were difficult.
After we ordered the carpet, the installation was scheduled, verified, and the installers arrived exactly on time. They worked very hard and carefully and the installation is perfect.

You learn just how great a company is by how they handle issues or difficult situations (When everything goes right, it’s pretty easy to provide great customer service). When we had an issue with Carpeteria, they failed miserably at servicing their customer and demonstrated a complete lack of accountability and professionalism. If you want peace of mind, go somewhere else. Carpeteria will not make anything right for you if something goes wrong… there are many other competitors out there that will.

Excellent experience all the way around, from the great customer service the moment we walked in, to the scheduler who fit us in a day earlier than I had expected, to the installers, who did an excellent job. What I liked most was the price given up front was the price I ended up paying, no hidden costs. Mike was very helpful and courteous, and didn’t try to upsell us. Would highly recommend them. Thanks!

I had an outstanding experience here. I had a specific amount of money I was able to spend on kitchen flooring. I had already gone to another well known flooring business in the area but found them to be impersonal and not interested in helping much.
I decided to go to Carpeteria and give them a try. I had used them years ago and was very happy. Mike was the person who helped me at this location. He was fantastic.Professional.Very eager to help and please. He is the reason I decided to have them do the job. The prices were the same as other places but the service won me over. I suggest you ask for Mike as I know he will take great care of you… the installation was very well done too, as well as the installer having been very nice.