Cassat D Douglas DDS

This dentist office is great. it is located in a convenient location, and has the latest technology. Dentists are very thorough in checking for any teeth issues, and what makes the office great are the dental hygenists also. One of the hygenists (first name initial Pl) is very good in cleaning the teeth, and has a friendly personality. I would recommend this office to friends and family.

I’ve been going to Dr. Cassat and Dr. Liberto’s office for over 15 years now, I’ve never felt as confident about their practice as I do now. I’ve seen both dentists which are wonderful in their own way and keep me at ease when my nerves set in.
The changes they made to the front office staff is wonderful. The two girls up front Rylie & Nichole are so friendly and welcoming. They always make me feel comfortable and my nerves go out the window laughing with them. They are very professional and are very knowledgeable about insurance’s which is great because I know little to nothing, so it’s very helpful.
Rita cleans my teeth and we have been working together diligently in keeping my dental hygiene needs under control and at a healthy level. She is so funny and puts my dental anxiety at ease.
If you are looking for a comfortable, conservative, and happy environment this is your place! Thanks Dr. Cassat and Dr. Liberto!

I used to hate going to the dental office until my friend introduced me to Dr. Lumberto’s office. The 2 girls in the front are super friendly. Pilar is my dental hygienist and she is AWESOME! She’s very friendly, great at what she does & I highly recommend her. Everyone has been really nice in there. Dr. Liberto is super nice and my son had some work done with another lady that was really nice as well. Great overall office & highly recommended.

Just wanted to add to my disappointment that I requested the dentist Dr. Liberto to call me to discuss my dissatisfaction with her front office staff and she did not bother to return my call.

I would give them 5 stars but they don’t take very many insurances.
I’ve been going here for over 25 years and I’ve never had a cavity in my life.
What else can I say?

I returned to Dr Cassat’s office after being away for years, when my insurance changed. Super friendly staff and Dr. Cassat did an excellent job on a few filling replacements, as well as a thorough exam, and only suggested necessary work. The dental hygienist was excellent and provided info on how to keep my teeth healthy.

I came in for an appointment today. I am a returning patient from years ago. I came back because my insurance had changed. When I walked in I had to fill in paperwork and I asked why «shouldn’t they have this in their database.» They said I still had to update, but then I said well I gave most of this information over the telephone and the receptionist entered most of this in your computer. She responded in a very condescending way «But I need it on that form.» Her name is Latrice. I gave the clipboard back to her and asked her to just cancel my appt. She didn’t ask me why and just let me walk out.
As I drove away, I called her back asking if I was going to get charged for the cancellation. She said «No, I’ll just deactivate you.» in a very condescending way… and just hung up. She didn’t ask what the problem was or anything.
I’m sorry but even if she thought I was being rude, I am the customer and if a customer walks out, you ask why and what the problem is. You don’t just let business walk out the door.
I called the office manager and she was very understanding and apologetic. She said she would speak to Latrice about it and asked if I wanted to still come in for an appointment. I said no. The front office attitude just turned me off. You’re right they are so unfriendly, unwelcoming, and VERY condescending. That lady needs to learn to be more friendlier and have customer service training. You don’t talk to the patients that way when they ask questions.
I was able to book an appointment somewhere else.

I strongly disagree with the posted review referencing Wendy in particular. She is a very nice person and has always been curteous and helpful during each of my visits. Believe me if i was using my Unilocal then, i’d have about 10 check ins here! Just because her personality isn’t in your face bubbly, doesn’t mean she doesn’t care.
Anyways, both Dr. Cassat and Dr. Liberto are very nice and helpful. I’ve never waited for my appointment to begin for more than 10 minutes… and the 10 minute wait was because they squeezed me in for a last minute appointment when I had a tooth ache. I have referred two friends that also love this office, and I will continue sending people their way. I’ve been in a lot of dental offices, and this is by far the best I’ve seen/​experienced.

If you can make it past The rude and condescending Receptionists staff And billing clerk Wendy, you will do ok. Dr Cassat is a great dentist and the Dental hygienists do a great job. I went in this morning for My annual cleaning and X-​rays. I am suppose to get two free cleanings a year and was under the Impression my visit today would be free. I get my teeth cleaned 4 times a year and am used to paying for two of them. I was very Condescendingly told that I always pay for my cleanings. I replied no I do not. I was then told in a snarky tone that I needed an upgraded cleaning and there has always been a co pay. Clearly the customer is not always right at this dentists office. Needless to say it was confrontational at best. While walked back for my appointments I was asked how I was doing I replied I was doing well until I had to deal with that bitch. I do not do well with condescending people when I am spending my money. Within moments I was then greeted by Angela I assume the office manager Who is clearly more concerned with the front office clerk then why I was frustrated. Her concern was the comment more than my frustration. I was so irritated that I opted to pay for a missed appointment than to be there any longer. I guess they didn’t need the thousands of dollars my business would’ve brought them this year as I need to have a bridge done and other work. I checked with my insurance company when I got back to my office And I do in fact Get two free cleanings a year And I informed them that I only did x-​rays And not exam So they don’t try to overbill me for that too

I was referred to this office a few years ago by a coworker and am incredibly thankful that I decided to give them a try. I really dislike having my teeth cleaned, but the hygienist I normally see (Danice) makes the whole process less stressful for me. I especially like that she allows you to control the suction instrument yourself. This makes a huge difference to me. I also really like her because she talks the whole time (the weather, her family, etc.) and I’ve found that it helps to distract me from what’s actually happening in my mouth. She is also very kind and encouraging.
I don’t know Dr. Cassat very well, but he seems very professional, focused and friendly. You can also tell that he knows exactly what he is doing and I’ve been very pleased with the results of his work.
For my last visit, Janice was Dr. Cassat’s assistant and she was truly wonderful. She helped calm me down more than she realized once the needles started to come out. Finally, the office staff has also been very nice. They are professional, efficient and just overall very pleasant (even after I completely spaced it and missed an appointment one time).
I highly recommend this dental practice if you are looking for a new dentist.