Cbeyond

This company was amazing. Unfortunately they recently underwent an acquisition by Birch and have become a total joke.
In a nutshell — DO NOT DO BUSINESS WITH CBEYOND /​BIRCH.
I work at a company that does huge numbers of transactions everyday and is 100% dependent on the internet for them to be fulfilled on time. Our internet has dropped a minimum of once per month since I came on board in August of 2014. At least three of our emails are blocked from sending (and sometimes receiving) every other week, but it’s never the same emails.
When you call their support you hear comments such as, «Our email guy is at lunch, he’ll call you back in a couple hours» (Customer Support manager) or «It’s just broken, there is not ETA on when ti will be fixed» (Technical Team member) or «It will cost you $ 37,000 to get out of your contract if that is what you would like to do.»
I get promised calls back almost each time I contact them and have NEVER, not even one time, received a call back from them. I also reported a complete internet outage one time and was told a technician was on the way. After 8 hours of battling them on the phone and receiving conflicting information, I hired my own guy. He fixed the issue. Amazingly a CBeyond technician showed up three weeks later to fix my broken internet. I promptly told him that it cost me $ 800 to get it fixed on time and stop the bleeding from loss of sales, and the he could leave without looking at anything.
I am currently evaluating five other local bids for alternative internet, email, and phone providers. It will be fun watching karma drive this company out. Visit their Glassdoor page for more entertainment and honest criticism:

Worst service ever. I do NOT recommend. I own a business, and they always seem to go down. Both my Phone System and Internet is through CBeyond.
I have tried to get out of my contract due to their NON-​PERFORMANCE, but they refuse to let me out.
I cant wait for my contract period to end.
**I DO NOT RECOMMEND** — IF THERE WAS A 0 STAR I WOULD GIVE IT.

fraudulent business practices! the worst company ever!

I have been on contract with Cbeyond for 3 years. WORST customer service ever.
Took tech support DAYS before they could fix my problem. I am a small on line school that would have no phone or internet.
When my contract was over they would not release my numbers to my new provider. They kept me on the hood for over 2 months.
STAY AWAY IT IS A TRAP !!!

I am a business owner and my experience with CBeyond has been HORRIBLE!
Their customer service is way below standard. They do not put you in touch with the right people, they do not call back, and they do not do what they say will do.
They only sell packages. So, when I wanted to switch my service to internet only, they could not do it. This was after my website was down for 2 weeks due to their mistake! But somehow that is on me– They said.
I called to cancel on 7÷9÷14 and was told I would be contacted in 48 – 72 hours. That did no happen. It took me until 7÷23÷14 to get a hold of someone who could help me. Now my account won’t be cancelled until 8÷23÷14 «because it takes 30 days to process» No One Ever Told Me that the first time! and Oh by the way it has to be done in writing– No One told me that either!
Customers Definitely do not come first for this company! I have a list of things that have happened to my company over the last year but It would be a book.
I honestly have no idea how this company stays in business by how they treat their customers.
They do not know how to treat their customers!

Once again Unilocal redefines their BS and deletes an old old review of mine.
They say «Well, You Mr. A. Poet were never a customer…».
And again they missed my review, and need quality control, but I am sure Unilocal is looking for some pay day from CBeyond. working a deal…
Look, it is simple. I wrote my review on the 14 or 20ish reps that came into our business over a year trying to acquire our business. I should not be required to be a customer of a service company to review their sales tactics. Delete this post, Unilocal.I was reviewing their consistent and disrespectful intrusion to our business day.
I was intrigued by their initial proposal and looked at their offer yet it just did not fit our business profile. We just did not need what they were offering.
The Reps kept coming… over and over. I finally had to prepare a written Cease and Desist order — e-​mailed every contact from CBeyond I had a card for and escort the last two «Reps» out of our office while handing them the C&D notice.
This was three years ago… ODD that Unilocal is «deleting» my past review.
Quite simply, I have met this company, I have dealt with this company, I have entertained offers and services from this company, and when I said «no», this company would just not stop their aggressive marketing…
I do not think I have to be a current or past customer to review this company or it’s product. The solicited my business. I said no. The pressured their presence,
I said no. I said no so many times I had to give the a Cease and Desist Letter. It stopped then…
And now — many years later, Unilocal deletes my old review…
Like I said — review the other postings.

I was so stupid not to look at the reviews before I signed up for this company. They are dishonest and they never call back when I have a problem. I am very sorry I ever joined with this service. The original sales person was very attractive and very helpful (or so I though) But after I signed up and what I expected was not delivered, I could not get out of the contract and Jimmy Was gone. I am supposed to have 5 lines but the way it was set up everything goes through one line. I cant even take a Credit card payment while I am on the phone. They do not support any of their services, so you have to contract out for having the phone set up. But no one knows who Cbeyond is so there are only the contractor that THEY recommend to help you. Then they pretend they are giving you all these deals by giving you $ 100 off here and there for the service set up.
Please do not be as stupid as I was. Read the reviews and do not sign a Cbeyond contract!!!

These guys are the worst VoIP/​ISP vendor I have dealt with as an IT professional in 8+ years.
One of their lousy joke of a support representatives just hung up on me while he was on hold.
It was apparent he was not in the mood to help me and wanted to end the call.
This following a $ 900 credit on last months bill because of an 18 hour + 3 circuit down issue…
If you want phone problems… get CBeyond
If you want Internet issues… get CBeyond
If you want peace of mind… take my word for it and get another carrier. This company doesn’t know what Customer Service is.

worst customer service, we had to wait on the line for 2 ½ hours to get a phone activated. false advertisement. wait time is at least 25 min !!

All i have to say is do not hire Cbeyond. I am a small business owner and have had Cbeyond for 6 years and it has been an ongoing problem. The only reason I cant get a new provder is because I am locked in until 2014.
Do not hire Cbeyond, everything about the company is below average. Service, customer service, internet, etc…
If you have any questions please call me.
Ricardo Mendiola
214−991−4789

i would not use their service. A tech cames to fixed the phoneline system and guess what the phone calls drops as soon someone calls us. call the customer service giving me this BS excuse that is the cell tower. Customer service is arguing with me on the phone and instead of helping us .
never use their service.

I am very satisfied with Cbeyond and got the best sales rep, Peter Paik. Everything he promised happened, it was a very easy transition and I would recommend their service to anyone. They saved me money and gave me more services.

Currently use Cbeyond for phone and internet. The internet speed is the worst. They sold me on a T1 and this is slower than my old DSL. Now they have me locked up for 3 years and I’m stuck. Do not use these guys. The service is way below average. My ATT uverse at home is lightning fast.

Very disappointed with their service. The phones are in and out intermittently and callers are told the numbers have been disconnected. Running a small business is tough enough without having to deal with these sort of complications. I would discourage anyone from signing on with them. Customer service is through a website. How ironic that your internet is down and you can’t log in to complain.

I would give them a zero if possible. After being stalked by these people for 4 years. Screaming at a manager on the phone, and them bypassing my no soliciting sign over and over again, I am done. I just had a decent rep who did not seem like the average scumbag that works for this company come in. Once again I told them I would never do business with their company and they are a bunch of scam artists. I wish C-​Beyond headquarters would burn to the ground.

I am surprised other reviewers had a bad experience. I LIKE the company. THEY have been responsive, truthful and accommodating to us for 3 years. Our rep was professional, knowledgeable, courteous, informative. We stopped using the cellphone portion after a year as we secured a better price elsewhere, and we just use the T1 line which is effective and reasonably priced.

My office just switched to Cbeyond: horrible service. We were told the technical service would be better than what the office used previously — not so much. Phone lines are always tied up and the customer service is terrible. No one can seem to fix a problem — just keep putting more band aids on the issue.

Sales reps, what part of the sign in the lobby confused you, the «NO» part or the «SOLICITING» part?
And next time – and there is always a next time with you guys – kindly resist the urge to obnoxiously ring the bell at the front desk in order to facilitate your 100% unwanted solicitation.

The most annoying company in San Diego, their sales manager should be fired.
I will have bunch of fresh recruits in my office every couple of weeks even though we have a big «No Soliciting» sign by the front door. I always ask them can you read and one idiot actually told me «no». I told him get the fuck of of my office and go back to school”. What a bunch of retarded.

These guys walk into my office about once per month. They consistently peddle their «outsourcing» and «IT management solutions» every single time they come in and it’s the most annoying company in San Diego.
They ask the same questions and each time it’s a new rep that visits us. I tell them over and over that this is not a place for them to solicit.
Today’s encounter was the worst.
I’m going to get a restraining order for harassment against Cbeyond for my business in Otay Mesa.
Avoid Cbeyond at all costs.