I was picking up tickets for my mom who can’t get them because she works. It’s understandable that I need proof that my mom wants me to pick up HER tickets for her. The woman at the front desk told me I need a signed note and a copy of my mother’s ID. That’s fine with me, and completely understandable. BUT the way this woman said it felt like she was shoving it down my throat. I felt like I was being scolded. I believe she meant well. Maybe she just had a stressful day. But I really would have appreciated more smiles and a calmer tone.