Chase Bank

I only go to this bank because I literally live across the street from it, but I try to avoid it as much as I can. All the ladies here have such negative attitudes, are super slow, and make lots of mistakes.

A bank feels like a very mundane review to write, but I’ve had amazing service here three times in a row. First, an agent helped us through combining our accounts. Then a few weeks later, another helped new close an old account and change my last name. Then finally, a teller helped me sniff out that the check I was depositing was fraud. (silly me)
I didn’t wait more than 5 – 10 minutes for each service, and I’m so glad this is the bank closest to our home!

This bank has been amazing to me!
–They set me up with a college account when I moved to the area so I wouldn’t have to pay a checking fee.
–They offered me a free Disney debit card!
–They took off this extra $ 10 charge on my account without any hesitation.
–One banker helped me set up a second savings account and she even called me a couple days later to say thank you and to make sure everything was in order!
Nothing except positive experiences from this bank! :)

I just moved to the area and got really excited to see that you could drive up to the ATM. Makes it really easy and convenient. Haven’t been inside yet but so far I like it.

Going into this bank is a hit and miss. It’s a hit when the teller, Nancy, is there :)
Walking in, the place is really nice. They have to two stations for you to fill out your paperwork if you need to. There is usually someone there to greet you and sometimes ask you if you need help etc. There is one line to for the tellers, I think there is a separate one for business. It’s cute that they have water/​coffee for their customers, but it was moved to and awkward location, so I don’t get it anymore. It’s like you have to walk out of your way to it now, but I think it keeps moving.
Anyway to the 3 star reason. First off I would give five stars if I could get Nancy as my teller every time, but unfortunately that can’t happen. If only. I have had a few bad experiences here, which is why it’s 3 stars. One time, a teller supposedly had a root canal and was in extreme pain. but somehow was at work. She started being really rude to me as soon as I went to her window. I might be a young person with a stack of bills right now, but that doesn’t mean you can disrespect me. I am still a customer, regardless of my age. So she didn’t even pay attention to me, gave me snide remarks, and even a dirty look as I counted my money. So what if I have a bunch of 10’s 5’s and 1’s? I can’t come up in here with 100’s every time! And all those small bills are from tips thank you very much. I had a few other similar experiences like this one as well. I feel as if just because these ladies are older they don’t feel the need to show some sort of respect towards younger people. WHAT. THE. EFF. You don’t see me being rude to you just because you’re older.
Anyway, customer service has improved, but we shall see how long that lasts. Oh and as with the root canal lady. they did resolve that personally and kept apologizing, but that’s beyond the point. It’s about how you feel when you walk into a place and feel.

This review is for the ATMs at this location. They are really convenient. There are two drive up ATMs, They are great, my only gripe is there isn’t enough lighting at the drive up ATMs. They also have two ATMs located on the inside. They are super safe because you have to scan your ATM card get inside the doors to get to the ATMs.

One of the nicer WAMU branches with individual teller kiosks instead of the typical long teller counter.
Now Chase, teller kiosks gone, back to standard impersonal service — NEXT !

Every time i have come by this bank, it’s been to the 24 hour drive up ATM (a star for convenience) but today I decided to be civilized and walk inside.
Walking into the bank was like walking into a lavish museum or a posh hotel. A separate room when you first walk in with a wall of ATM machines to use in the air conditioning, and then the rooms transitioned into a very very large main banking area. The children’s play set looked entertaining, plenty of spacious seating, and broken up islands with tellers sitting at them was a lot different from what I was used to. The teller that I had was maybe two or three star quality, but everyone dislikes their job at some point in the day? Right?
This is one of the nicest banks I have set foot in before and wouldn’t mind returning even on a busy Friday afternoon.
Way to go WaMu!

This WaMu can get quite busy on a Friday afternoon, and all day on Saturday (open til’ 1, gotta love that though!). Most of the tellers here are friendly, and service is prompt. Fill out your deposit slip before coming to the bank to save yourself from waiting in the line if there is one…