Chase Bank

Always dreadful if I have to go in for service at this location. It seems that they don’t get much business so there’s never more than 1 or 2 tellers even when there’s a line of 5+ customers waiting. Just darn gawd awful experiences. there’s only 1 teller with a customer that took 10+min… I’m first in line waiting with 5 more waiting behind me. I see someone come out of the back office to sit in a cube, no acknowledgment or smile. It’s almost that they avoid eye contact because they know you’ve been waiting a long time and they know you want them to help. But they are NOT HERE TO HELP YOU.
I went in to get a cashier’s check which they informed me that there is a charge. I was surprised because last time I didn’t have to pay for a cashier’s check (but that was a couple of years ago). The teller said they should be able to waive it and he’s waiting for his manager to come over to authorize it. Few minutes later, manager comes over, reviews the account, and said she needs her manager to authorize it. So two level of managers later, I was informed «At this branch, we do not waive the fees». I didn’t want to fuss with these incompetent employees where they clearly don’t know what they are doing by promising a fee waive then only to go back on their own words.
I went down the street to Chase on Valle de la vie. Fees waived, no wait time, no fuss, and no questions asked. Simple and competent.

Garbage! why would you be a member of a commercial bank when you could be a member of a credit union that doesnt charge you. I went in to cash a check from a client and they charged me $ 8, this is ridiculous. Just another way to gouge a non member. ugh these commercial banks should go out of business.

This is a really quiet and secluded chase bank. There is never a line and the staff are great and friendly here. What is always hard is just the parking

Went to make a CC payment. I bank at BofA and have a Chase CC. There were2 tellers working on 1 transaction for at least 10″. The waiting line grew to 8 people yet no additional tellers were called (there were plenty of employees who could have jumped in but didn’t). We asked to speak to the mgr who said «we are shot handed» which obviously they weren’t. After several people complained 3 more tellers appeared. One customer who banks there said its always the same. Hey manager, manage.

Had a truly terrible experience with this local Chase branch when taking out a loan for our recent home purchase.
As housing inventory is limited in the area, we bid on three homes before having an offer accepted. For the first two bids, we did get rates quoted here, but chose to have approval letters come from our old East Coast standard, Everbank. In both cases, the loan officer used the line, «You simply won’t find lower rates…» and then we’d show him that we had, in fact, found lower rates from Everbank.
The third time, the owner of the home was anxious to close quickly. The Chase lender had made a big deal about Chase’s closing ability. He told us their typical close was in just 17 days, that they were fast because they did so much work upfront. Knowing we needed to close quickly (21 days) — we chose Chase, despite them being ¹⁄₈ of a percent higher than our old bank, Everbank, which honestly told us the timeline was too tight.
The promise of a quick close got us the deal, but oh are we so glad the seller had mercy on us and waived the fee for us going past the agreed date — because Chase didn’t hit it. They closed in 28 days — which was what Everbank quoted us (surprise, surprise). And, for all that «upfront» work that was promised, days before the close they were still calling our HR departments to verify employment, something that should have been done the first week.
The loan officer was wrong to guarantee the quick closing, but that is not the real driver behind this negative review. There are two things that Chase did which I feel were unpardonable.
1. The loan officer sent status updates to the seller’s realtor without copying us or notifying us. This third party learned about delays in our loan before we did. The loan offier should NEVER have disclosed any of our personal, financial information to anyone but us. When the seller’s agent forwarded the info to us, we let the bank know how inappropriate that was and did receive an apology. But, it should never have happened.
2. After we «locked» our rate, they raised it. They were already a little higher than Everbank. And, they raised our rate once they found out our home — which is the size and appearance of a townhome — is zoned as a condo. Condos get higher rates, evidently. That, in itself, is fine. However, the information that it was a condo was provided upfront. So, they should have quoted me their condo rate. This is something they acknowledged (quoting the wrong rate), but weren’t willing to fix (until I complained, a lot). It is a completely unethical way to do business. They locked me in with a rate and then raised it when I was stuck using them or losing the home we were trying to purchase. After many hours on the phone with a defensive sales director who lectured me endlessly about how I should be grateful that he was even helping me with this, we finally got them to offer us some recompense of the raised rates in points at closing.
To summarize, our loan officer oversold his services, overreached his bounds, and quoted us the wrong rate. His manager was condescending and also difficult to work with.
We look forward to refinancing with another organization soon.

My issues with Chase are both with the overall bank and the local branch. Overall, Chase seems like it is done with small businesses. Recent changes in bank policy make it impossible to send an international wire. I was told if I had a need to send international wires, then I needed to «upgrade» to an account with a $ 50,000 minimum balance. Further, there are numerous fees that really make me feel nickeled-​and-​dimed. Locally, I preferred the branch when Chris was running the show. He was a very nice guy and seemed determined to help. The last manager I spoke with was superficially polite, but not warm, and when I got upset about there being literally no workaround to the wire issue, she got all frosty, asked «Is there anything else?» in that «I’m done with you» tone of voice. I feel that Chase no longer wants small-​business accounts and that it is clearly time to move on.

I am liking the new make-​over and expansion. The staff here is always super friendly, helpful, with smiles. They are sure to greet you on the way in, and on the way out. They have excellent product knowledge and usually have many solutions for ones needs.
They seem to change up staff or I shall say rotate staff a lot. This is not because of turn over but rather because of the Chase business model. Being the curious person I am, I finally asked about this. Right when I am starting to feel familiar with a banker they’re on to a new location. I guess this always keeps it fresh.
Very clean, modern, brand new interior, 100 times better than before with lots of natural light, nice. There are never long lines, and I am a «sucker» for the dumb-​dumb lollies they set out for customers.

Top of the line customer service! Ashley is always so helpful whenever I go in there and she recognizes me as well

An obscure outpost of a worldwide investment banking and securities firm, this Chase bank is the sort of place that typically nobody cares about. Or rather, nobody typical cares about.
There’s nothing wrong with this bank… except perhaps that I am nearly killed every time I cross the street to get there. The bank and its parking lot are divided by the entrance to this wonderland of shopping bliss. The busy street that feeds into the shopping center forces drivers to either a) plow into pedestrians with a wanton disregard for the sanctity of life or b) get t-​boned by a soccer mom for sitting in the intersection too long while the aforementioned pedestrians go on their merry way.
When/​if you arrive at the bank, you are greeted by one of those newfangled ATM machines that evaluates whatever you jam into it. While I firmly believe ATM machines to be nothing more than telephones glued to waffle irons, this one is different and perhaps manned by a financially astute dwarf or skilled contortionist banker. Long gone are the days in which you could stuff a bar napkin into an ATM and tell it to cash it as a $ 300 check before going on meth-​fueled joyride through east county. But alas, I digress.
Inside the bank everything is so standardized and clean that faking a seizure is often the only way to break the mass produced monotony. After the initial shock of actually seeing a customer who refuses to use the devil machine out front, the service staff are very polite and efficient. It is mildly amusing that every single one of them seems to believe that customers cannot see them furiously texting just behind the counter.
Hmm… I think I’ll give them 4 stars because this is a perfectly fine bank and let’s face it, «fine» is all we should expect from a financial institution with assets in excess of $ 2 trillion.