Chase Bank

I came in to this location as it was the closest one to where I live that had the card printing machine.
There were two people waiting ahead of me when I arrived so I took a seat.
The interior is very large with probably 15 cubicles for bankers taking up half of it.
To my surprise, there were only 6 chairs in a small space in the end of the cubicle section. You’d think that with THAT many people working, they’d be expecting to be busy with a lot of clients.
Still, I grabbed a seat and waited.
I was waiting about 10 minutes before someone came up to all of us and asked who was next.
The gentleman in front of me had been waiting the longest so he was up.
I waited another 10 minutes and nobody else came up. I was shocked!
It was a Saturday and they probably didn’t have all the employees working that day but when I looked over at a couple of desks, I noticed two banking employees talking to each other through the glass. They were like that for a good 5 minutes, just chatting it up. Me and the other clients had been waiting, some even longer than I had.
I couldn’t wait any longer as I had other things to do so I ended up just getting cash out with another card and postponing getting my new debit card.
I’m still very upset about that. I love chase and I usually have a good experience whenever I visit a branch but not here.
Please improve your attentiveness and customer service!

I loved my visit! I walked and out in 5 minutes. I was there to get a new debit card because somehow my card got lost in the mail. This branch has an instant card machine so I was able to show my ID and get my card!
This branch is big– it’s the biggest one I have seen so far.
Chase is doing really well in terms of customer service and I am very happy with my Chase experience.
Parking was confusing at first but I figured it out.

Seriously !!! What in sweet baby Jesus name are you guys doing!!! Standing around doing nothing ! That’s what! Ugh get it together.

This location is getting worst with time not enough tellers and the worst thing they won’t fix the front door been like that for months!
I think it’s time for a change!

10 folks in line. 2 tellers. Time for another bank… Wasting time when the bank has to know at the end of the month people will actually need someone to help… Wells Fargo still does it better…

Oh chase why did you do it? Why did you put cash machines in the lobby and close down the tellers lines? I have been banking here every since I can remember… not happy with how they are doing things these days. Too many suits standing around while customers get no service. If I didn’t have 3 accounts and a safety deposit box here I would go to another bank. In the famous words of Happy Gilmore… YOU BLEW IT!

This has got to be the worst bank in San Diego, 11 teller windows and they only open 2 of them with lines going half way thru the building. I can see 5 different people behind the counter as I wait 30 + minutes being number 7 in line, not one of them do a thing to open up another teller. finally all of us start to question this lady who comes out from the back and she just asks people what they are here for (she doesn’t actually help anyone she just asks people why they are here). I request to make a complaint to the bank manager. they bring me in and I say what is going on out there, where is the customer service? He looks at me and says we had a couple of sick calls today, I say you have 5 people hanging out back there, why don’t you have them open up?. He says they are unable to because of some ridiculous explanation, I said the biggest branch has 2 tellers? He says this bank is usually busy… Exactly, that would tell you why you need more tellers. Then he tries to tell me, they are only allowed to have 2 tellers open at a time. I say when did this start? He states 2 weeks ago — –Well what is it, people called in sick, or your only allowed 2 tellers. Ed Alsabahi the branch manager was just caught in a lie or two. This is just pathetic, the bank teller lines are busy and 2 tellers are trying to take care of those peoples needs, meanwhile 5 other bank workers are bored and just hanging in the back because the rest of the bank is empty… what an embarrassment this bank is, its always been pretty weak for customer service but this takes the cake.

Stop by to make a deposit with 15 people ahead of me. And tellers counting their draw out to go home. A lot of people talking and won’t help. Tellers are slow and very impersonal.
Horrible bank service has gone down

11 teller windows but only 2 associates working.
A dozen cubicles but only 2 bankers; one of which is doing his own thing on the computer and can’t be bothered. Meanwhile you have a line of about 15 people that takes forever. This is the 4^th time I go to this branch and also my last. Always a terrible experience.

If I could give zero stars I would. Chase is THE WORST company ever! Do not do business with them unless you want to be unjustly charged fees on closed accounts, charged interest, and then threatened with collection agencies even after getting the problem «cleared» twice! Record all calls you make with them because they will deny anything and everything to squeeze out money from you and threaten to ruin your credit score.

I stop by this location often to take care of my banking. The location is off major street and easy access.
The only issue I have with Chase is some of their banking policies.
Other than that I am happy with their service.

Michael was very helpful & good customer service
1 Star– Mathew could not help me with anything. He took times to open a safe deposit box, but I have to go to work. He told me to come back tomorrow morning and the key will be ready for me. When I came the next day nothing is done & he’s not even there. His co-​worker trying to calling him, but no answer. So I left the bank to go work… I am waiting if Mathew calling me back, but sorry no phone call at all. I decided to call the bank to talk the manager, his name is Ed. I told what happened. I went to the bank two days in the row, but I can not open the safe deposit box. Ed apologized & recommend to make an appointment this Friday. If this Friday they can not help me again I am sorry I have to close my account (let see what happens this is your last chance)
5 Stars– I think her name is Alajandro… She’s 5’3, wearing glasses, dimples & pretty looking.) I arrived at the bank 9:07a.m & walked out within 10mins with my safe box deposit keys. I noticed Alejandro are greeting every customers walk in the door. She is happy attitude at work. She is great customer service, eyes contact & answering all my questions.

Been with Chase Bank for pretty much my whole life. Never had a problem with them, especially with this bank, fast service, good and simple, friendly employees.

Very friendly people working behind the counter at this branch. This branch, as well as others, have gone the extra mile for me on multiple occasions, as have their credit card personnel on their 1 – 800 line. When comparing the experiences that both my wife and I have individually had with Citibank to the experiences that I have had at Chase, there is no comparison; we hated our experiences with Citibank, while I have had nothing but positive outcomes with Chase.
Additionally, I think that their mobile banking app is very intuitive to use. I use both Wells Fargo mobile banking and Chase, and Chase definitely wins out on ease of use.
I am definitely a fan of Chase.
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I won’t ding the branch for this, because they weren’t involved with this at all, but my one point of dissatisfaction with Chase is the following:
I switched my account on the phone with their 1 – 800 number from Total Checking to Première Checking. The customer service rep said I could go online and order free checks immediately. Sure enough, I went online and it showed my account was now Première Checking. I went through the online ordering process, and at the end of the process it said that my checks were free and would be delivered to my house in a couple weeks.
The checks I ordered arrived on time, however when I went online this week I noticed that my account had been charged over $ 20 for these basic checks. I had to call their 1 – 800 number, wait on hold, and go through the process of having her the reverse the charge. She was friendly enough, and confirmed that this was a bank error, but other than reverse the charges she said there was nothing she could credit me for having to waste all this time on a computer error. What irks me is that given this was a computer/​automated error, I highly doubt I am the only one who got charged for something that is stated as free with my account, and it seems that if they don’t pay a person a penalty for this error that the error will go on being repeated with lots of consumers who spot the charge having to waste their time, and the ones who don’t spot it will end up paying the bank the $ 20+ for the banks mistake.

Ok as all large, corporate banks go. However, their outside ATM is regularly busted. Additionally, it can’t always read computer printed checks which seems backwards. I prefer not to go into the bank, so this is a terrible inconvenience. However, when I must go inside the staff is always courteous.

This chase branch was extremely packed christmas
you would expect multiple tellers. And this branch is huge yet when I walked in after waiting in line for nearly 15mins once getting to the front I realized there were only 2 tellers. With one of them assisting customers while the other seemed to just casually talk with one customer the entire time I was inside the bank, the manager even walked by and didn’t say anything.

This is a great Chase location that is very convenient. I don’t go in to the bank very often, but the few times I needed to I have always had a pleasant experience.
Be careful in this parking lot because it is very busy and people often drive too fast. The driveway in front between Chase & Bank of Nightmareica (BofA) gets a lot of use. There are 2 ATMs at the front of the building and a Drive thru ATM in back with plenty of space in case a line forms.
I’m not a huge fan of Chase as a company in general since I had a credit card with them many years ago with a high interest rate and I closed it. I was originally a Wamu customer. When my account changed over, they were going to charge me for a simple checking account… now all I have to do is have an auto-​transfer set up once a month. So I transfer $ 25 to my savings account and then if I ever need it I can transfer it back. There is no reason that anyone should pay a bank to hold their money.
My favorite thing about Chase now is that is they have an awesome IPHONE APP. It is free and very easy to use. I love that I can take a picture of a check to make a deposit.
Keep up the good work Chase!

This chase bank is at a very convience location! Not too far from the 805 & practically up the street from San Diego Mesa College. The best thing about this bank is the drivethru ATM machine, I love it because sometimes I have to deposite checks after hours & it makes me feel safer.
The staff at this bank is also very helpful, kind, and always available to help! Great service– for me at least.
Also, there are atms at the front of the building & plenty of parking.

I dislike pretty much everything about Chase, and I miss Wamu.

Pleasant surprise for a bank that is as large as chase.
I have banked with UBOC for the last 10 years, and I opened an account at this Chase Branch as a test to see what I thought of it.
Really nice people, clean lobby, and a great assortment of products. Staff is well cross trained in their products too so just about anyone can answer the basic questions.