ComputerTriage

I don’t think this is a real business and if it is I would be very wary of doing business with them based on my attempts of communication with them. I found them on Craigs List (1^st bad sign) and tried to call for a quote and it went straight to a voice mail where I left a message. No call back. So next I went to their website where there is a «live chat» window but it doesn’t work and appears to just be a dummy screen shot placed on the website to look professional. Next I went to the «service inquiry» tab and filled to all of my info including a synopsis of what my problem is and when I went to send it a window popped up saying the «capture now» verification system could not be validated. I tried several more times to no avail. Shortly thereafter however I received a text message (they now have my phone number, full name and address from the inquiry form) from a random number stating someone will contact me in a moment. Nothing. The next day I got a text message from a «katrina» asking if I still need help to please text what I need to this number. I tried to call but it went straight to a voicemail to which I left another message. The whole thing is very bizarre and «fishy» and how a business that has supposedly been around for 8 years can have only 4 reviews is suspect also. Buyer beware.
* Update: I finally got a call from «Mark», I wanted to explain my situation to see if they were qualified to work on the problem and he told me I need to email the problem to him and he’ll take a look at it and get back to me. I told him I was out and it was too much to type in to my phone and he said to me: what you don’t have a computer”? (of course I have a computer dumb ass thats why I’m calling you, I just don’t want to type in my issues on a micro screen and micro keyboard and prefer to communicate verbally initially). I told him I would prefer to discuss it and he said I would need to email it. This place is an absolute joke, I can only imagine the problems I would of had communicating with them had I worked with them.

Mark just helped me for the first time with several issues and I wanted to post this review for anyone who might be worried about hiring an IT person off of Craig’s List.
He just spent 3 hours at my house ON A SUNDAY to 1) Set up my IPAD to print to my (non airprint) printer 2) Speed up my computer (which I was ready to send to the electronics graveyard) and 3) Set up a wireless extender so that Netflix worked better on my TV. My bill was less than $ 100!
Mark owns Computer Triage and often works 7 days a week he told me to help out folks in need. I have a law practice which can’t handle down time, and although I am a complete idiot about technology, he explained everything in a way that I could understand it.
So bottom line, even though you are having a stranger come into your house and access your electronic «life», the experience can be a good one like mine was today.

Computer Triage is professional and knew exactly how to repair my computer and get it back to good. They are straightforward and we did not feel ripped off or disappointed in anyway. Computer Triage are the only guys we will call for all our computer service needs. Its such a relief to finally find someone who knows what to do and how to answer all of our tech questions. We knew we were taking a risk using Craigslist but thankfully Computer Triage is far from a Craigslist horror story. Mark was very professional and tech savvy. We will be calling him often in the future for all of our service needs.

Our computer has been a mess for several months… ridiculously slow and infected with several viruses. After taking it TWICE to Office Depot to no avail, our last resort was to look for someone on Craig’s List which we were very weary about or buy a new computer. We decided to call Computer Triage. Mark arrived on time at 7:00 pm and by 11:00 pm decided the computer was in such bad shape he needed to take it with him. He said what normally would take 20 minutes to cleanup a computer, took over 6 hours for ours and that he had never seen a computer so full of «junk» and viruses. He warned us he might have to remove all apps and re-​install them which would have cost us hundreds of dollars since we didn’t have any of the apps to re-​install. He was able to fix our computer without removing the apps and returned it last night after a couple of days. Our computer is so fast now and virus free. Feels like we bought a new one. Aside from the fact that Mark is definitely an expert in his field, he is one of the most trustworthy people I’ve ever known. The way he described our computer and the hours of work he put into it, our jaw dropped when he told us how much we were to pay. What’s funny is he was worried we’d think it was too much, whereas we couldn’t believe how fair he was and added a tip to ease our conscious. After hooking the computer, printer, etc. back up, he spent at least another hour educating us on computers and how to maintain them. THANK YOU COMPUTER TRIAGE, THANK YOU MARK!

Fraud they claim to have a lot of experience but I asked him to install a hard drive in a laptop and he said he couldn’t do it was too much too complicated for him that’s a very minor repair that I can probably do myself but prefer a professional do it I know nothing about computers I enjoy doing it myself but never done these guys made me wait all day till 6 o’clock at night before he told me he wasn’t coming don’t waste your time with these guys they have no experience