Cox Communications

COX shouldn’t charge customers to get account activity/​billing statements. I go paperless for the environment… but it’s probably just a convenience (MARKETING SCHEME) for you (COX) to save money and then make money by charging customers to retrieve the information.
When I called to get a recap of payments made on my bill for the past six month you want to charge me $ 5 per month (total $ 30) to receive the statement/​payment report — is just RIDICULOUS. This information is simply not available on my online account and it should be. AND I simply needed the information to split the cost with my roommate.
I can go online to print a report on my cell phone bill or any payments made to any service providers but COX wants to charge their loyal customers. Don’t forget cable is just a luxury, we don’t need you (COX), you need us (CUSTOMERS). I wouldn’t be surprised if I get billed for this comment or simply calling the «Customer Service» line. Yeah — more like «Customer Charge» line and it’s not «Cox Cable» it’s «Cost Cable».
Nice job attempting to maximize revenue. I know times are tough. I will cancel my service with COX cable.