Daltile Sales Service Center

Great customer service and very knowledgeable. Highly recommend. They were so easy to work with and let you take samples home without charge. Compared to the other stores I visited they were the best!

I am a fat, middle aged Asian male who sits behind a desk for a living, so I know nothing about tile, except that I need it to remodel my bathroom. My wife is equally useless. So, I plod into Daltile and Matt comes to the rescue. I found the tile I wanted and Matt facilitated the process to get me the tile I wanted. Some tile takes two weeks to get in. He called the distribution center early in the morning to get my order in so I wouldn’t have to wait two weeks. It’s awesome to see some people still try to go beyond the norm to help their customers. Thanks Matt!

These guys have the worst attitude ever. Bought tile there on a Friday. Got home and realized that I got less than I ordered (my bad for not checking in the parking lot). Called back right before they closed and no answer on several attempts. Went back in Saturday when they opened and was told to come back on Monday. Monday, the tile setter is at my house, I have cash and I need one box of tile. The salesman told me to try Home Depot. What? You have the tile ten feet away, I have cash, please get me some tile!!! Come back Monday. I will because I have to but anyone who reads this should stay clear of this company.

Went into the showroom on a Saturday. Sales people were pretty unfriendly and looked bored (talking with each other or texting on their phones). I had to really engage with them to help me. I feel that having a great sales person on site can make all the difference and a big loss to business.

I have only had exceptional service at Daltile. I purchased my granite slabs for bathroom and kitchen. My latest experience was incredible! Stephen Boykin was kind and understood my needs. In one visit with him, my project came together. Thank you!

Really ! One month for tile to come from Texas without an apology for not getting the order placed or an offer to expedite shipping. Never again.

Disappointing experience I must say. I visited their showroom on Saturday when they were open only until 1pm. I was hoping I would find woodlike tile I saved picture of that I found on
which supposedly was from Daltile line. The sales person wasn’t as helpful as I would expect when I showed her the picture, she didn’t recognize it at all or showed me others that could be similar. I got no pleasant energy or even a smile, yet I did get few samples to take home. I was given approximate prices (VERY HIGH) and was told that DO NOT sell directly to public, only to contractors. Depending on the contractor and their relationship with Daltile they may get bigger or smaller discount on the tile pricing she gave me. Their selection of woodlike tile was piss-​poor and the unpleasant customer service didn’t help my experience. Go to San Diego Marble and Tile instead. They have way bigger selection, will not make you feel «small» simply because you are not a contractor, they will give you a real price right there and then and depending on the amount you buy they will give you a deal too.

To be fair, I was at Daltile in El Cajon.
I’ll be short. The absolute worse service I’ve ever experienced in any retail store. And, this wasn’t the first time I had a bad experience at Daltile. I was there last February and walked out due to the rudeness of the guy in the store.
Why I went back is anybody’s guess, but there I was again, last week, and although there was someone different in the store, it was the same ol’ shit! Rude, non-​professional, and an attitude that said «I don’t care»
How do these guys stay in business?

I made an appointment to see Molly there. I only have a small bathroom but she was still very nice and helped me pick out tile for my bathroom. I like that she gave me her opinion too.. .maybe I agreed with her, maybe I didn’t, but I like someone who is confident in the design options. I can’t stand suppliers who just agree and say.. oh that will look nice.. .when they are just trying to sell you something.

Really great service and the showroom is very nicely laid out, unlike 99% of other tile stores in town. Every time I’ve had questions, the girls in the showroom have been so exceptionally warm and open to answering all my questions. I made a design appointment with Kathryn (I think that’s her name) and she was so attentive and very patient with me. I would definitely recommend them!

I’m a licensed general contractor and occasionally install tile. I usually purchase materials from other businesses but needed to match a specific color/​size of ceramic tile manufactured by Dalltile that only they carried. I came to this location and was disappointed not because of their selection but because of their customer service. The salesman acted irritated while I waited patiently for him to finish typing something into his computer, and when he was finished addressed me rudely as «do you need something?» I ordered a small amount of tile and he tried to lecture me on my terminology as if I didn’t know what I was buying, and just after I asked if they accepted debit cards, he gave me a dirty look and ran my debit card as a credit, absolutely on purpose.
I needed the tile to get the job done and didn’t argue, but took me extra time later to straighten out with the bank to avoid fees. I don’t know why that employee acted the way he did but because of that I’ll never buy from that location again and will be going to the El Cajon location instead. Good customer service is important, and material suppliers should understand the relationship they need with contractors and installers for repeat business of large orders.

Horrible customer service. The sales person kept talking over me and bringing me tile without listening to what I was asking for. She became defensive whenever I explained hesitation with the design she suggested. Then, two sales people got into an argument (yes, in front of me) over who talked to me first. They won’t give you prices unless you are a contractor. I was there with my architect and they still wouldn’t give prices. When we called the warehouse to obtain prices, there was no esitmate as to when we would get pricing back and no call backs after several messages. How does this place think they will stay in business with service like this? This place needs a major overhaul and new management. Go someplace else people, don’t waste your time here!

Molly rocks! Great experience!

Great Selection! Incredible Service! I was first impressed by Daltile when receiving help from Molly in the showroom. She was so nice to work with and really made it easier than I thought it would be. My contractor ordered tile for my shower remodel and it is gorgeous.
Initially I had ordered travertine from another stone place on miramar rd. When it arrived my installer told me he thought the quality of the stone was too poor and recommended I return it. I was happy to see that when Daltile stone showed up – it was superior quality. It was packaged nicely in foam and almost every single stone was perfect.
I then had another dilemma with a hallway area that creeped up. Again, I needed to find new stone – this was after the first debacle. So back to Molly in the showroom I went. She took me into the back and we looked at several pieces out of the crate – she then asked Greg the head purchaser if he would come out and help us (he was very busy too). Greg and Molly spent a great deal of time with me helping me look at pros and cons of my hallway travertine dilemma.
These people when above and beyond and it is hard to get that kind of service these days. Even the guys that helped me grab some pieces out of the crate and load them to my car had fantastic attitudes. It was a great stone shopping experience after all the disappointment I had experienced prior to coming to Daltile.

Kids will be kids! While playing hide and seek, my daughter accidentally hit the soap dish holder in the bathtub. I hear a «thunk» and a «I’m sorry mama!» Apparently, when the builders caulked the soap dish, they didn’t caulk the bottom of it and she happened to hit it hard enough that it came crashing down.
The warranty on the house was expired but the builder told me visit Daltile for a replacement. So, I take my broken soap dish, head over to Daltile to see what they can do. The guys at Daltile were so friendly and nice. I showed them the broken soap dish and within 5 mins he comes back with the exact replica! Head over to Daltile, great customer service and more to choose from than your typically home and garden store.