DoubleTree by Hilton Hotel San Diego – Mission Valley

I called to make reservations on June 15, @ 8pm and this lady who answered the phone tried to price gouge me. I asked for a military rate and she told me $ 149 per night for military and when I asked her why the website is offering it for $ 119, she then tried to offer me that instead. Seems like a bunch of liars working behind the counter.

Had a great time Maria helped us when we checked & she couldn’t have been nicer ! Neat & clean! Great location! The rest of staff was very nice ! I want to stay here again!

They charged my credit card for someone else room and being extremely rude when I called to check on my refund. The accounting lady just asked me to call my credit card company for a dispute instead. Can’t believe a five star hotel will make mistake like this and treating an HH member so unprofessionally! I hope the GM of the hotel see my review and do something about this! I will never stay at this hotel ever again!

The interior of this hotel is very nice and the parking structure is great for keeping your car cool in the heat. There’s an outdoor and indoor pool and a big gym with a range of free weights.
The room is clean and spacious. The bathroom is nice but not that big. The shower is a bit tricky, you have to pull it out and then turn it for the temperature.

My husband and I frequently stay at this Doubletree location because of its convenient location. The tram is literally across the street and the Hazard shopping center is easily accessible from the hotel.
The front desk staff were nice and friendly. They were very accommodating after my husband and I decided to change our room with a balcony access last minute.
The rooms were clean and it came with some toiletries. You may request for more by calling the front desk. We had a little trouble with opening the balcony door at the beginning but once you figure it out it’s easy as a breeze.
The pool is a typical size but no complaints because it was quite. They also have an indoor pool for the colder weather.
I haven’t had the food here in awhile but my husband always stops by at the bar for a drink or two during our visit andd the bartenders are also friendly.

This hotel is centrally located and very close to Downtown San Diego. We we celebrating a friend’s birthday and didn’t want to get a hotel downtown so we stayed here and Ubered downtown for $ 9.
Since I’m a Hilton Honors member, I checked in the day before and was able to choose my room. If you stay in Hiltons often, it’s worth it to accumulate the points and be able to pick where you stay because I like being close to the elevator and ice machine and you just have to pick up your room keys at the front desk when you get there. As a HH member you also get free wifi and other perks!
When we arrived at 3, the room was ready and the it only took a couple of minutes to get the keys. They have a bar and coffee shop right next to the hotel lobby that looked enticing. The elevators have a touch screen on the outside to put in your floor number so some people were confused how to use it.
The room was large and cozy and the bathroom was a good size. The water pressure in the shower was great. There was a safe in the closet but no mini fridge. sad face. The king bed was super comfy with quality sheets and pillows. The walls were pretty thin but we didn’t have any loud neighbors next to us or above us. The wifi didn’t work in our room but since we were going to be out for most of our stay we didn’t bother calling about the issue. Also, in the middle of the night, our A/​C decided to start blowing warm air so we just shut it off since it was a cool night anyway.
I would stay here again and even recommend it to anyone needing to stay in San Diego. I wish we had time to go to the awesome heated indoor pool that everyone loves.

Nice hotel, friendly staff especially in the bar area very nice and down to earth
The bathroom was beautiful (I think that’s was the best thing about this hotel)
location was ok, 2 pools one inside and one outside which is nice the only problem with the outside pool they said it was heated but never got warm so we couldn’t really swim in the outside pool. We had a 1 bedroom suite with a nice view from 2 balconies one in the bedroom and one in the living space
No wifi in the rooms unless you sign up for some «Hilton» thing parking was 20 $ for self parking and 23 for valet parking, usually when u get suite it comes with complementary breakfast but this room did not, cost was a little pricey I spent over 800 $ not included the roll out bed and food which was a additional 200+. Overall I think I would try a different hotel next time.

I can’t believe how horrible this place is, the room wasn’t ready and had my wife and kids waiting for at least 45-​to an hour., and they tried to shut me up with sorry. I suggest anyone to not stay here, very unprofessional how they handle matters here. I’ve had better service at motel 6.
I give two thumbs down and two toes down, I’ll never ever stay here ever again. So please don’t stay here you will be better else where #truth.
#horrible service

I will review my entire stay after check out on Sunday but for now, Gibson at the bar is absolutely fantastic! He was so accommodating and entertaining and friendly! I decided after my drink I would come back down and get some soup but had a phone call come in as I was waiting. I sat down to finish my phone call before coming up to the bar area and he already had it and brought it to me so it wouldn’t get cold! I just thought it was very nice and considerate of him and in general he gave great service and was a very nice gentleman! Also Amy at the Front desk was so nice to let us check in early and give us a different and actually better room than I had echecked into, since that room was not yet ready. She was super friendly over the phone and in person! And very accommodating and personable as well!

Very nice hotel. Parking is all underground which I like, and free of charge if you’re a guest. Service at the desk is prompt and courteous, and they even toss you a fresh baked cookie, if that’s your thing. The lobby, waiting areas and lounge are pretty nice too. There’s a full bar, a quick café, and dining area. The dining options are not complimentary, and breakfast was $ 19 (my reason for only 4 stars). There’s should be some option for at least a Continental breakfast for guests.
Also available are a nice pool and jacuzzi, flame heated outdoor seating areas, and an exercise room.
The room is very nice, and clean. TV, cable, nice views, safe for valuables, fridge, microwave, etc. All good.

I really enjoyed this hotel! There is an indoor and outdoor pool. They are very accommodating and friendly. Really enjoyed hanging out by the fire pits on their comfortable chairs. Located in a very nice clean neighborhood right next to the tram and local shopping. Beds were comfortable.
Only reason I gave a four star and not a five star is they charge $ 23.00 a day to park in their parking lot. Who does that!!!

Great hotel and great service with a very nice gym facility. Check in was fast and efficient and we were handed their famous warm chocolate chip walnut cookie! There were gingerbread houses decorating the vast, spacious lobby. The room was great too!
The only downside was the dismal laundry facility. Two washers and driers, and one drier and one washer was broken. So, only one of each working. The info sheet also said that each would cost $ 1.50, but it turned out to actually be $ 2.50 each.

I’ve stayed in a couple doubletree hotels and this one is well kept. Everything is walking distance. There’s a starbucks in the hotel but there’s also one right one you walk out of the hotel.
The staff was really nice. When I walked the hall, the housekeeping staff greeted me.
Thank you for making my stay in San Diego a memorable one. Great accommodations definitely play a huge role in my travels.
Once again, thank you.

Really kinda sad about this, because I love Hilton, it has been 20 minutes in the cold and the bell hop/​valet was too busy for one person, so me and my car sat and waited. The front desk personnel were super helpful, hence what stars it is getting. But the hotel needs some serious love, elevators shake as you go up, grout in bathroom show lack of proper up keep, room was a great size and the bed was super comfortable, but none of the outlets on the lamps worked… View kinda sucked because the building blocked itself… Weird. Really loved the schemes and colors used, made the room feel super warm. Over all, go across the freeway to the other Hilton, so much better…

Staying here for the first time was amazing. The room was great bigger than i expected. Upon checking in got some warm chocolate cookies mmmm ssoo good =D. Atmosphere was great. Staff was very friendly and helpful. The indoor pool was usful since it rained and its heated :). The fitness room was clean and has just the right machines and free weights for those looking for a workout. The view was amazing from my room. The bed was comfortable. Will be returning to this location on my next san diego vacation :)

This review is for their reception Hall only .I attended my company Christmas party here and it was fabulous. The hall looked amazing. The food was better than most buffet style venues I’ve attended. I was truly impressed with how great the food tasted. I would be proud to throw a party at the Doubletree Mission Valley.

This is a nice Doubletree property with an attached parking garage. My room was large and comfortable. Conveniently close to the Hazard Center building along with a movie theater and restaurants that are all within a very short walk. The light rail system has a stop directly across the street. I would stay here again.
Breakfast was a little of a disappointment. Scrambled eggs were a little salty for me. I always have low expectations for hotel food. They also have a full service bar.

We stayed here for a convention at another resort down the road and enjoyed this hotel’s proximity to the tram /​trolley but that was about it. The hotel was clean and the staff friendly but it was just sort of «meh» for the price (I should note we paid for our entire stay using Hilton points).
We stayed on the Hilton Honors floor and our toilet was leaking from the base the entire time we were there (5 nights). We asked them to fix it once after the first day, and it was obvious someone came and re caulked it, but it still leaked after that (slowly enough to just deal with it, but the damp floor really started to get to me). The whole toilet needed to be replaced and we knew that wasn’t going to happen so we just dealt with it.
The gym was really nice, but the breakfast buffet just okay for the price you are paying (we had vouchers or else would not have eaten there).
Our last day, the maid didn’t come until 5pm and said she was sorry but super busy since the hotel was sold out. Shouldn’t they have enough maids on staff and anticipate a greater need when the rooms are sold out (weekends)?

Gross, gross, and more gross! Worst stay ever!!! If I could give NEGATIVE 100 stars, I would!
Was here for a conference and rooms were paid for by my job. My coworker checked into ROOM 712. While visiting family for the night, he left my info at the front desk so I could stay until I checked into my own hotel. He mentioned long strands of hair on the bathroom floor and the room needing a bit of upkeep, but didn’t report it.
I arrived after 10pm and saw the hair. Yuck! I also noticed bright red dry (??) spots on the carpet that appeared to be blood. Looked further and saw more faint spots/​stains that looked as if something (or someone) was dragged or spilled along the floor. «A crime scene» was my first thought. Again, I didn’t bother to report it, but took pictures since I don’t walk around hotel rooms barefoot.
I pulled back the bed covers and saw the sheet was not fitted on the corner of the mattress… as if it had been slept in. I don’t understand how this could be an oversight by housekeeping. I fixed it and sprayed disinfectant spray everywhere as I usually do in hotel rooms. Upon showering, I noticed the counter under the sink was layered with dust. Again I wondered how this could be an oversight by housekeeping. I took more pictures.
After midnight, I finally got in bed. Shortly after, I noticed a tiny white bug crawling on the pillow where I lay! Jumping up, I grabbed a napkin and smashed it. Okay… no big deal. A few minutes later, I saw another bug, a black one. Bigger! It was crawling on the pillow too! I freaked out and jumped up. I took pictures AND videotaped the crawling bug. I called the front desk to report all the issues and asked for new accommodations. The lady was nice and asked me to bring my things down to the front desk. Shaking, I nearly ran out the room in a t-​shirt and underwear at 2am! I tried to gather my things and myself and head out. By this time, the security guard, Brandt, knocked on the door ready to take my bags to a new room. I pointed out the carpet and showed him pictures and the video. He confirmed the bugs were bedbugs, which I had NEVER seen in my life! I wanted to gag!
I went to ROOM 729, which was much cleaner. Brandt checked on comping the room but said it couldn’t be done since my job paid for it. I was given 3 days worth of free lunch coupons with my coworker’s name on them. The next day, I MOVED to the newly opened HOLIDAY INN EXPRESS and covered the cost myself!!! My coworker was still dissatisfied with the issues in the first room, so the front desk gave him another set of lunch coupons for me. I must say, food at the bar and the servers were the best part of this hotel. For that, I give 4 stars. The outside and lobby gets 4 stars. My experience in ROOM 712 will get an email to corporate because what I saw was beyond gross and negligent on behalf of housekeeping or housekeeping’s management. I even asked the young lady at the front desk what happens in a case like this. She says the room was blocked off, stripped, and cleaned. Sorry, I don’t believe it. The hotel was booked from the large conference. I guarantee the room was barely cleaned out and likely assigned to someone checking in later that day.
I am disappointed in this Doubletree, especially for the price of rooms. Not to mention, I have a bite on my neck and will be going to the doctor first thing in the morning. Inspect your rooms beds, and bathrooms thoroughly. Travel with disinfectant spray and wipe down everything like I do.

I came here for a conference and was pleasantly surprised with the facilities. The parking structure is a few steps from the entrance and has ample parking. You can even park on the street (if you’re lucky) or in the adjacent parking structure for free if you don’t want to pay for hotel parking. (As conference goers, our parking was comped.) The hotel is right at the Mission Valley trolley stop, so very convenient if you’re commuting here via trolley or public transportation.
Walked into the lobby and the front desk staff was very helpful in directing the employees to our conference rooms. The large ballroom we were really nice, spacious and very comfortable. I didn’t feel claustrophobic and the audio, etc, for the room was great.
Bathrooms are conveniently located outside the conference rooms. The food that was provided to us during breaks and lunch were good. We had boxed sandwiches which I didn’t really care for, but adequate for our group. We were able to take advantage of sitting out by the pool during lunch.
The hotel also has a bar and restaurant on the 1^st level and was close to the conference rooms making it easy access to happy hour!