El Dorado Hills Apartments

This place does not even deserve one star! Horrible management! Horrible parking! They only assign one parking space per apartment, so if you have more than one car parking is always a pain! I’ve just moved out recently and they have charged me for every little thing. The carpet was dirty and old when we first moved in. It probably should have been changed before we moved in. Instead they decide to change the carpet in the whole apartment after we leave claiming «we can’t just take out a section of the carpet, we have to change the carpet in the whole apartment”(complete BS!). So if you do decide to move in, my advice would be to get a copy of the invoice as to when the carpet was last changed and mark down, take pictures, of every little spot or stain on the carpet! (Same goes for the paint, they also charged us for that, so take pictures and ask when it was last painted). This company is just out to get as much money from your pockets as they can! They also charged us $ 60.00 for dropping the keys off the next morning at 1000 to an agent working in the office the next day. So save yourself and don’t move into this money greedy place!

If anyone is looking to move to the Tierrasanta area, DO NOT move to El Dorado Hills. We just got our move out inspection, and the pictures they sent aren’t our apartment. They are charging us for damage that isn’t ours. They said the stains on the carpet are urine, but we have no pets. When I asked them if they test the carpets with anything, the manager said no, they just do a visual inspection.

Hello. I just moved in to El Dorado a few days ago and let me say, WOW! The staff is awesome. Danielle was our leasing consultant and she was great. I told her my budget and must haves and she found me and my family an apartment perfect for us. When we moved in we had a few issues with the apartment which is ok because they turned our apartment in only 5 days! However, the maintenance technician Fransisco was right over and more than happy to address all issues. He had to leave the apartment to get some tools/​supplies but communicated that with us! His customer service was flawless! My neighbors are too sweet. They even offered to help us move in! I can’t say enough positives about this place. Super glad we chose El Dorado Hills as our new home!

First, I spent a good amount of time on the phone and emails with Tim Graves. He assured me and went over policy, guidelines, and most importantly answered all my questions. Once I felt assured I continued with my application. From the moment I submitted my application (which was on 9−14−15) things went down hill. I informed him that I did not want to look all over San Diego county for a home. And that my family and I required immediate move in. The first mistake was he inputted all our information incorrectly when he ran our credit report. When I requested updates via email, I was emailing him but he was emailing someone else due to the fact he misspelled my last name in my email. He sent my credit report to someone else. (SENSITIVE INFORMATION) (Data Privacy)
I did not feel comfortable moving forward so after my application got approved I went ahead and cancelled it that same day. Per your policy I had 72 hours to cancel for a refund of my deposit. I contacted him today on 9÷19÷2015, he states they just refunded my amount today. If I had not emailed or contacted them, I would have never received my deposit back. This discourages me as a renter. Your company and NEW HIRE employees should be trained better before you allow them to have access to sensitive information. Now I’m worried that he sent my information to someone else. I was sold on the area, the amenities, yet this experience made me reconsider my move.

This place doesn’t even deserve 1 star! I was going to move in, but 1^st they told me they had to switch apartments since the current tenant can’t move due to a flood in one of the buildings (already a bad sign of the building’s pipes). They try to downgrade us to the ground floor, when we specifically asked for top floor. I spent 3 weeks chasing them around to send me the lease agreement.
We go in to the office to sort things out and magically there is another top floor available. Then, they try to charge us $ 100 more a month because «this one has a better view.» I spent another 2 weeks trying to get them to reduce the price to what they had quoted us originally. then, they try to get me to pay $ 50 more because they thought I wouldn’t notice they gave us a discount before.
I asked to talk to the director, and he was a complete ***hole to me. He tried to tell me they saved this apartment for 3 days already, when I had only known about this for about 2 hours.
They are all inconsiderate, and definitely don’t know how to run a complex.
Save yourself the headache and stress, and look elsewhere. I didn’t even move in yet, and they were already giving me a hard time. I can’t imagine what issues would have come about if anything were to happen during our lease.

Let me start by saying just because you’re in a nice neighborhood, it doesn’t mean you’re living in a safe place. El Dorado which is pretty secluded, managed to gather some of the most disgusting group of people. Cars being broken into, trash everywhere, loud parties, thin walls, gunshots, drunken idiots stumbling around your apartment, homeless guys digging through your trash, and more ghetto than you can imagine. My wife and I managed to get our stuff stolen right off our patio when it wasn’t even visible. People would drive by in the middle of the night blasting their stupid ass music when you’re trying to sleep, you managed to look out your window and it’s the «security guard» playing his own music. The rent is way too damn high for what it is… let me explain $ 1500 for a 800 sq ft single bedroom apartment and one guaranteed parking spot. They’re making renovations, but charging over $ 2000 a month for rent. Let me put it this way, YOU CAN POLISH A TURD ALL YOU WANT, BUT A TURD WILL ALWAYS BE A TURD.

This is a review based on my tour .
I met with Danielle and she was wonderful! She emailed me asking me what I was looking for, and helped me find out there there was a 1 bedroom available. When I got to the area, she showed me around to the model apartment, which is decorated nicely of course, showed me around the pool area, talked about the amenities and also went out of her way to show me the DOG AREA, which has a new WASH station, super cool. She is really smart, personable and a great «tour guide». I would love to work with her in the future :)
The ONLY reason why I didn’t rent here was because it was a little out of my budget (deposit wise)… and I would have to pay extra to instal an AC. It’s very hot over there, the AC should be included for the amount of rent they charge already.

DO NOT RENT HERE!!! The guy who rented to us originally told us the unit would be one price, then increased it $ 50 and then acted like he was giving us a deal by lowering it $ 20 (still a $ 30 increase). The money wasn’t the issue, being swindled by these slimy car salesmen was just wrong and they act so glib. Their A/​C unit was leaking directly onto our smart tv… wrecking it. Rent somewhere else. I read the bad reviews and rented anyway, BIG MISTAKE. You pay a lot for the location. We love Tierrasanta and couldn’t imagine living anywhere else but the people… yuck! The garbage areas look disgusting, the parking is a nightmare, you’re bound to have doors slammed into your car with how tiny the spots are, the only thing this place does have going for it is the somewhat hidden location back in the hills of Tierrasanta.

When we were looking for apartments, me and my Husband wanted to be near Miramar since we’re both in the military and to avoid the heavy traffic. We were willing to pay a few hundred dollars extra for the convenience so we decided to give el dorado hills a look.
We were blown away by Jerusa’s excellent customer service and my husband loved the fact that the gym was 24hrs and a very good size! Their maintenance staff was also wonderful. As soon as we put in a complaint it was fixed right away. So far you would say this place deserves 5 stars. But Jerusa (who is not there anymore !) and the maintenance team are the only things deserving of the two stars I give this place. They are not military friendly and the staff currently there doesn’t care about you or your situations only about getting your money.
We always paid our rent early, made sure we took good care of the apartment. I even bought a Kerbie and washed the carpet monthly, took our shoes off before entering etc… and when it was time for us to move, they totally ripped us off on our deposit. I had my baby the day of our move out inspection and being that the inspection was the last thing on our minds, we managed to make it and return our keys. My husband asked if there was anything else missing and he was told everything was fine and that they didn’t need anything else beside the items he gave them when returning the keys. When we received the notice in the mail it said they were charging us 50 dollars for the stickers that you put on your car to be able to park !!! When we called to return them they said it was too late, that we had to return them that day. My husband explained that he was told they had everything they needed and he was replied with, «he should read the contract because The contract states that they would charge us if we didn’t return the parking permits» which mind you are only stickers that they will just throw away and we live 30 min away so it wasn’t like we were going to park there anymore. How is it too late if we haven’t even received our money ! And it’s not like they can reuse them again ! Also they not only charged us paint job but for the supplies as well! Why should we pay for the supplies ??? It’s ridiculous. They also charged us a ridiculous amount for carpet cleaning although we took very good care of it. We only got about 120 from our 500 deposit ! We spoke to someone else that moved and they received around the same amount and they even told us that they didn’t do everything we did to take care of the apartment. So basically no matter what you do to take care of it, they will take you for all you got. Also before this, I wanted to see if I could downgrade to a new apartment, one bedroom instead of two bedroom because my husband was deploying and I didn’t want him on the lease since I would be getting out the military very soon and they refused to let me out my current lease or get another smaller apartment because my husband needed to be on the lease. I wanted to move out before I gave birth since my husband would be leaving soon, they said there was nothing they could do. The rent for this summer was going up 200+ dollars and for the type of apartment, totally not worth it. The Wifi at the pools always goes down and the pools are not heated (I called the front office about it) although we were told one of the two pools was heated when we moved in. The walls are very thin so you will hear everything next door. There is only air conditioning in some apartments and it’s an extra 40 $ to have installed, and there is only a certain amount of units allowed to have it installed a year, we tried to call when we realized they didn’t have one and said we had to wait til next year. The parking spaces are super tight, I have a corolla and even then I had to get out the car before my husband parked or else I would be stuck inside. The only good parking spaces are the ones that aren’t assigned and good luck getting one after 4 for those working later hours. Also even if you have a two bedroom, you only get one assigned parking. The apartments are nice, good size rooms and the gym is great but for the amount they charge you it’s not worth it. I guess you are paying for the location more than for the apartment…

I recently moved to El Dorado Hills and so far I have been very pleased with my decision. There have been a few minor issues in the unit but as soon as I notify the front office I am shocked with the quick and efficient response. I also appreciate their understanding and consideration of every situation. I have been very impressed with the service requests so far. I was shocked when someone showed up to my door within one hour from calling about the issue. The men were very courteous and professional. I am very pleased with my experience at El Dorado Hills, I am very pleased to call it my home.
Katie Keys

I am a current resident of El Dorado Hills and I couldn’t be happier. This place has everything I need. Starting from the 24hr gym which is kind of hard to find in other complexes. Most other ones open at 6am or later. I am in the military and at 6am I have to be at work so the gym here works perfect. There is covered parking for my car and this place is gated so I feel safe. One of the things I have never had to worried about was the maintenance that my apartment needed. When ever I needed something from the office they were quick and usually done by the time I came home from work. Love this place!!!

I am still in the beginning stages of signing the lease, however I have visited the grounds and dealt with Kaj in the front office extensively and I have to say that everything seems great so far. He has been great with communication, answering questions, and working with us. We are opting for the «classic» model, rather than the «upgraded», but they still seem clean and kept up. My only concern (as is the concern with every place) is the carpet. We are not pet owners due to severe allergies, so I have high expectations for brand new carpeting when we move in. When we get settled, I’ll write another review with some pictures if possible. We’ve been lied to in the past about carpet and it was a struggle.
I gave ⁴⁄₅ stars. The 1 star is missing due to the single parking space for our 2b2b and the price point being somewhat high for the area. However, customer service so far is great.

You couldn’t pay me to live here again. Completely awful. I’ll try to stay away from things that wouldn’t pertain to everyone.
1. Dog owners beating their pets, men beating their wives, glass bottles being thrown, phones hurled at our door. Car break ins. Unnecessarily loud sex. REALLY?! I’m not kidding. All of these things happened multiple times while I was there. All of which I witnessed.
2. The one star is for Jerusa the most lovely woman who ever worked for EDH. Sadly she left but she was a gem. Staff is okay if you enjoy talking to someone who is pretending to care about what you say.
3. Parking. Do you take your 3 year old’s tricycle to work? No? then don’t bother parking in the parking lot. Don’t get me started.
4. Flooded bathrooms, clogged sinks, broken garbage disposal, exploding AC unit. is this something you enjoy? Good get used to it.
5. «You’re paying more for the newly renovated unit» oh you mean the cabinets that you just painted a different color? How do you sleep at night with that kind of highway robbery.
6. «We accept dogs just not Pits, Great Danes, rotties… Etc.» I just saw 4 Pitt Bulls and a miniature horse as you were saying that. Oh and they poo’d 50 times. Oh and the owner didn’t pick it up. Okay cool
7. The maintenance staff deserved 100 stars. They’re all truly amazing. Very quick. Very efficient. Very friendly. But unfortunately it would hurt my soul to give El Dorado Hills more than one star.
This has been fun.
I couldn’t wait to leave. Seriously.

As others have mentioned, please keep in mind that some people only write reviews when they are very upset, and it appears as though it may be only over a single issue. Finding a place to live is very complex, and can’t be defined by the availability of parking.
My boyfriend chose this complex for us before I moved here from Maine eight months ago. As we have begun to discuss whether or not to stay here after the lease ends, we’ve put together some thoughts.
Please note: we live on what we call the «far» side, or the side that does not have the office or gym.
Yes, parking is a little frustrating. We both drive very small vehicles and even if every single person parks in their spot correctly, there’s very little room to get in or out– we have to squeeze grocery bags out of the car, I can’t imagine trying to load/​unload children. Our assigned spot is also a pretty fair distance from the front door, which is a little frustrating. That said, between the assigned spot and open spots, I’ve never struggled to find parking in the complex. I just have to walk further sometimes. Assuming you aren’t handicapped, in which case I’m certain parking here is a nightmare, it’s just a little walk. Annoying, but not earth shattering.
I surely cannot speak for every one, but or neighbors are lovely. There are some men in the military next door whom I’ve only seen twice or so, a lovely older woman upstairs, and nice families across the way. We constantly meeting people walking their dogs around the complex or lounging in the pool, and they are very nice and polite. Yes, sometimes there are loud drunk people. Yes, occasionally I can smell weed from somebody’s porch. But seriously, be reasonable. No complex will be perfect. I’m sure I’d be more angry if I had terrible neighbors, but I would try to communicate that issue to them and the complex.
It seems like everybody agrees the staff is fantastic. It’s true, they are. From the office staff to the maintenance staff. Every time we call the office with a question, they are happy and polite and answer quickly, or respond with an answer as quickly as possible. The maintenance man who worked in our apartment is great. We’ve called for things two or three times and he always shows up that day or the next and fixes things quickly. He is so polite that even if he just goes outside to get another tool, he knocks again softly and wipes his feet on the mat, even if it’s beautiful outside. We once called just because the ceiling fan in the kitchen made a slightly annoying clicking noise, and he showed up the next day and just replaced the entire fan, and even let me pick if I wanted the white or brown/​wood designed side of the new fan blades to show. He’s a very nice man.
The grounds are kept in fantastic shape. We use the hot tub often and we do notice that they clean the area around it frequently, getting rid of leaves and spider webs.
Super super super dog and pet friendly.
The place is pricey I suppose, and I’ve heard that they really sort of gouge you when it comes time to renew your lease. We haven’t seen those numbers yet so I can’t comment, but between the pools, hot tubs, really nice gym, fitness classes, occasional free meals (although those are always very small and super awkward…), and the comfort of living in a closed, seemingly super safe neighborhood, you are getting what you pay for.
I personally love the out-​of-​the way location. I work somewhere north on the 15 so it’s a very convenient commute, but we’re also plenty close to the city (less than 15 – 20 min from anywhere we’d ever want to be).
And they are constantly improving! Since moving in they have added: plug in spots for electric cars, a very small off leash dog park area, they are renovating some apartments with a whole new look, new special mailboxes for packages!
⁴⁄₅ stars for poor parking, slightly high pricing.

Extremely disappointed!
THIS COMPLEX HAS A SEVERE ISSUE WITH PESTS (fleas for us) and termites. We recently had to vacate our apartment for a flea infestation and now the fleas are coming back. We know it sometimes requires multiple treatments but this is getting ridiculous. We just got a notice that on top of our flea treatment they need us to vacate our apartment for a whole day, unplug all electronics and move them to the center of the rooms for a termite treatment This may not be a big deal if we had dogs but having to bring our cat elsewhere is very inconvenient. In the past month we will have had to vacate our apartment 4 times (and possibly more in the future if the problem persists). We have no outdoor animals and yet this has been a problem for months now. To add insult to injury we are offered nothing in compensation for this inconvenience other than just «sorry.» At this point I am hoping I am able to legally break my lease as this is just completely unacceptable.
Parking is another major issue. Yes you get a «free» spot, but the spot they gave us is very far from our apartment and so narrow that even our tiny Mazda 3 can’t use it. We have to park both our cars on the street and walk in which can be difficult during the weekend when most the closer spots are taken. When we asked to get a new spot they told us «we do not usually assign new spots.»
TO BE FAIR:
The office staff have been very nice to us, however it would seem their power to solve the above problems is very limited. They did offer us the club house as place to bring our cat during treatments which has helped.
Despite the staff being nice I would say you should AVOID LEASE AT THIS COMPLEX. The negatives far outweigh the positives.

Dog owners don’t pick up after their dog. The parking is ridiculous, I don’t know how many times I’ve come home from work to see cars in my spot, treating it like some dam loading zone.
There’s suppose to be a weight limit for pets but yet a Great Dane lives here oh btw he’s attacked a small Yorkie. Also no pits allowed but they’re there.
People have no respect for this property. Trash is thrown everywhere and don’t get me started on the dumpster lot.

My girlfriend and I have lived here for about 6 years now. Yes, I agree with the other reviewers’ «cons» like the parking being a crap shot, no central AC and how some of my neighbors are ignorantly loud (as they tend to be in most apartments and condos). Even with all of that said, for the most part… we really like it here.
Here’s my ‘glass is half full’ list of PROS:
— The neighborhood is safe, clean and family and pet-​friendly.
— The staff is AMAZING! As a former hotel and property manager, I KNOW good Customer Service and they, Holly in particular, have it in spades!
— The amenities like the Sunday brunches, poolside BBQs and pizza parties, tennis courts, nice gym and classes, activities for the kids, Holiday parties, meet-​ups for residents, etc. are definitely an added value.
As you read some of the negative reviews, please keep in mind that most people write reviews when they’re upset, emotional and sometimes histrionic about an issue. With several hundred residents and only a handful of negative reviews, I think it important that potential renters keep this in perspective and check this place out for themselves.

The assigned parking spots are all different sizes and mine is too small for my one vehicle, particularly when the person who has the spot next to it parks there. There are days that I get home late and there is no more «first come first serve» parking left so I have to park outside of the gate. I was promised about 3 weeks ago that I would be getting a bigger parking spot at the end of this month which is one day away and just got a phone call today saying that they are giving the spot to someone else. I pay too much in rent to not be able to park in the gated community. When we signed the lease we were told we were paying about $ 150 extra for an «upgraded» apartment. Let’s just say that the tenants right across from us have nicer appliances, counter tops etc. and they pay less. This place is a joke, I regret signing the lease for another year.

My Girlfriend and I came by El Dorado hills to look at places as we consider where to live as we transition out to San Diego. We were lucky enough to have Sara show us around the property. We really loved the place, great area, beautiful grounds (landscaping), wonderful amenities, and lovely floor plans. But to top it all off the staff there was wonderful to us. Of course this includes Sara, who showed us around the property, but also the rest of the front office staff. Seriously consider checking this place out.

Avoid the Gotcha: Tips for getting as much of your deposit back as possible & areas to inspect or note during initial property inspection.
1) Highly recommend taking and storing your own photos of the apartment, they do and will show you as proof of items charged.
2) The following services were deducted from our deposit and required «professional cleaning»
— The top of the dryer
— Inside plastic molding of the dishwasher
— Move the fridge, stove and dust
— Make sure that the toilet seat hinges are not discolored, note any rust and stains in the bathtub.
— Look very, very carefully inside the stove should there be stains or any type of discoloration.
Finally, when speaking to El Dorado Management about the amount of deposit we received, I was told that «almost never» is 100% returned, because tenants absorb the cost of carpet cleaning and painting and really our returned deposit of a little less than half was «quite good» and showed that the unit was in good shape.
When reading the final form, I was disturbed to note that if a balance is due to El Dorado, it must be paid within 10 days or collection procedures will be initiated. This is a HUGE corporation that wants to get paid first and foremost.