Fairlane Cleaners

David commitment to details is marvelous. The turn around time is also great. I am surprised at the bad reviews.

Wonderful! Took a jacket in that was COVERED in dog hair and they cleaned it up to look brand spanking new! Customer service was awesome and they are all so friendly! Highly recommended!

Been coming here for years and have never been disappointed. The cleaning is always on point relative to their great pricing. Not to mention the service is friendly, Stef the manager, is always willing to give a helpful hand.

This place has been my exclusive dry cleaner for over 10 years. They are professional, helpful and reliable. They do a superior job with my clothing and bedspreads/​tablecloths. I highly recommend their services.

Good service here. I have only ever used them for Dry Cleaning suits and pants, and shirts for Laundry, for the last 4 years. I’ve never had a problem. I see some of the older posts where people had problems, but that was more than a year ago. Lately they have improved very much, and the staff is much, much better than it used to be. Give these guys a chance to impress you.

AVOID THIS PLACE LIKE THE PLAGUE!!!
My wife and I have been using Fairlane Cleaners in Clairemont exclusively for a few years now. We moved out of the neighborhood recently but still drove 15 minutes out of our way to drop our dry cleaning off because we have had a good relationship with Fairlane Cleaners up until now. My wife brought our Missoni comforter (her prized possession) in to be dry cleaned. We have taken it to the Fairlane Cleaners location in Clairemont before and never had any problems. This time when we picked it up our beautiful comforter was ruined. The colors bled through the fabric and it’s ruined now. When we brought this to the attention of the owner he immediately blamed my wife and said it wasn’t Fairlane Cleaners fault. Instead of being reasonable and trying to find a solution he blamed my wife for ruining our comforter. In the end, we were left hanging with a ruined comforter and a horrible taste in our mouth from the owner Jun (I think that’s his name). Had he not been confrontational and used a little more tact we would have been upset but we understand that mistakes get made. We are reasonable people after all. We also asked for the money we paid for the comforter to be dry cleaned to be returned, the owner denied our request and hung up on us.
The owner of Fairlane Cleaners is unethical and doesn’t care if your belongings get ruined.

Staff are friendly and reasonable price with on-​line coupon.

A few weeks ago I brought in my wedding dress to get dry cleaned. The first AND second time I went there the employee could not give me a price for dry cleaning my dress. Finally, the third time I was able to get a price and it was a really good price too. But when I got the dress back there were two yellow stains the size of a dime on each side of the dress at the top which were not there when I brought the dress in. The employee tried to tell me that the dry cleaning process brings out hidden stains. The funny thing is that this dress had only been tried on at the bridal shop… it was one of the floor dresses!
Luckily someone that knows the owner vouched for me that the stains were not there when I brought the dress in and they took it back to try to get the stains out. It two extra dry cleanings to get the stains out but they finally did get them out.

Just don’t go here. The Fairlane chain split up and now are separately owner shops. I had gone here for years, skipped a few years because I moved, then went back when it was again conveniently located for me. After they ruined my jacket, (looked like they ran a cart over it, tire tracks and all) and refused to admit it or compensate me and had to redo 50% OF MY ORDER BECAUSE THE ITEMS WERE STILL SPOTTED (YES, I POINTED OUT THE SPOTS WHEN I BROUGHT THEM IN), I asked to see their business license. It was expired!
Bad management, bad work and did not treat me in a fair and honest manner.

The owner of this place is horrible. The clerks are nice but clearly have no power. Owner is rude and not customer friendly. He was very hard to understand (english not his first language). He accused me of washing it at home, which I did not, and told me that it was not worth his time to try and fix a stained dress even if it made me happy. Color bled on to an area of a dress and when i brought it back to have it redone the owner questioned if I was even a customer when computer records in front of him show over 10 yrs of service. I took the dress across the street and they fixed it. no problem. Fairlane in Clairemont lost a good customer… i will never step foot in that place again! They do not stand by their work and the owner is AWFUL!!!

This place is horrible. They ruined a shirt of mine and refused to acknowledge it. Accidents happen but come on and at least admit your fault and make amends. Would never go there again. Horrible management!!!

Have been using the same dry cleaner for years know. Very friendly staff. Never any problems.
If you go before 11AM you can pick-​up the same day, if not the next day by 5PM (always ready before, since I normally go at 3PM).
Would recommend.

Love the same day dry cleaning service at average price. Can’t find this in the downtown area where i live

I love these cleaners. In fact, I love then so much that even though I’ve moved out of the area, I still trek over there to have my clothes cleaned by them. They’ve cleaned booze stains, and gum from some of my favorite clothes that I feared I had ruined. Also, the staff is friendly and they use more environmentally friendly cleaning products (so that gross chemically smell is absent). The only reason for the 4 stars instead of 5 is because on a few occasions I’ve had some things not finished by the promised time, so if you must have it by 5 let them know.

Definitely one of the better cleaners in the area. It was a speedy and painless process!

Although I used to like this cleaner, their dry cleaning isn’t what it used to be. Over the last few months a number of my items have been returned still dirty. I complained to the manager and was told that dry cleaning doesn’t clean clothes — that you need to wash them yourself if you want to clean them. I’ve never had this problem at other dry cleaners.

Well, based off of the reviews here, I took in two shirts and a pair of pants that I needed the next week for an interview. I SHOULD have checked them before I payed and walked away, because when I got home my white dress shirt had black silt/​smudges around the collar. Needless to say, I called in to see what their typical policy was for this, knowing that I needed them soon for an interview. I spoke with an asian man who was completely unhelpful and hung up on me when I said «I think you’ve just lost a customer.» A call back later was answered by a young lady who was somewhat more helpful, but still didn’t really offer to rectify the situation. I won’t be back, and I wouldn’t recommend them.

I love this place. The staff is very friendly and they have great hours. I can get my clothes within the same day at great prices. They have organic dry cleaning They will call you if there is a delicate issue with your clothes and to confirm if you would like to have it cleaned. Also, their prices for comforters is extremely reasonable.
I have never had a problem with them at all. Strongly recommend them after 2 years of being a customer.

I tried this cleaner because they advertised «organic dry cleaning.» The work done on a Ralph Lauren cotton sweater and a Calvin Klein wool throw was completely unacceptable — the sweater had two spots where the material was stripped away from the backing and the throw was wrinkled with deep creases.
The owners did not respond to two messages I left for them. The only response came after I sent a fax, which I was lucky to get through since they said the fax is usually off.
They redid the items. The throw was re-​pressed in an acceptable manner but the damage to the sweater was irreversible and I will be donating it to charity. The three-​year old sweater originally cost $ 225. Since I bought it on sale, and due to its age, I asked Fairlane to reimburse me $ 24 plus the drycleaning charge. They refused.
I next decided to check them out. On the website of the «Voice of San Diego,» an independent non-​profit, they are listed as the 2^nd highest polluting business in the 92 117 zip code — higher than all gas stations in the area. It’s possible the information is not current and they have replaced their polluting equipment and chemicals with an environmentally friendly cleaning system.
If you have fine clothes, I’d go elsewhere (like Ogden’s in La Jolla). If you do go, ask them to show you documentation of their «organic dry cleaning.»

Great service and great prepay prices w/​same day pick up. Have been going there for six years.