Fireplace Glass San Diego

I really do not understand how they are still in business, unless it is solely due to online sales. Worst customer service EVER. Absolutely none whatsoever. Nonexistent customer service. I was checking out the glass options in the ‘store’(more on that later), and asked what the prices were, since there were none labeled on the shelves. The owner said «They are on the website.». Uhh ok. You don’t know the price?
So, I’m pretty sure he isn’t really trying to be a brick and mortar store. It’s messy, crowded, junky. If the internet is his focus, why advertise as a store? It hurts his business more than helps it.
He does have a weird sense of humor. I said, wow, so many options. He responded with, «Let’s make it easy, I only have this one.» I was soooo uncomfortable in there. So glad my husband was with me!
Bottom line. Go somewhere else! You can get American Fireglass at RCP Block & Brick. Or on Amazon with free shipping. But if you want to see & touch it, find it anywhere else.
I really wish I didn’t even have to give them a 1 star.
I recommend they close their shop to customers & go for online only. Might help.

Second time buying glass and fireplace burner here. Great selection and knowledgable owner with a quirque sense of humor.

Worst Customer service period. I called to see if they offer any other color of glass that was on sale from Amazon. Dude who answer phone was a dick then after i let it go be did not want to help me. How Are they in business? I go to write review and ding ding everyone had this problem.

I read reviews about rude people — I further confirm this is true ! Called today as potential customer looking for fireplace glass (and their Google Search shows several companies with different names at same address which is suspicious). Guy answered phone ‘hello ‘I asked if this was a company — he said yes — asked his name — think he said Ramon but couldn’t understand — he said ’ is this a telemarketing call or what do you want ?’ I responded ’ no I was a potential customer of yours but have no interest as you’re rude and unprofessional ‘ridiculous !!

Sadly Gustavo is right and I have never given such a low review. I called because I had a large order and the person answering the phone would not give me any information about the quality of the glass. I thought that I had the wrong number because he seemed put off by my phone call and didn’t answer with a business name He said that they only sell on Amazon and basically don’t take phone calls or give any information. Someone else who values you as a customer deserves your business.

I found Fireplace Glass from a google search and my experience was pleasant. The gentleman, with a cute accent (Russian perhaps) was extremely helpful. He made suggestions and gave me feedback on what to expect with the product I chose.
I would definitely use them again!

OK OK yes everything about curt short not the friendliest on the phone is true. However… If you can get past this and speak with the owner as I did he is quite helpful and does not try to sell you things you don’t need. He helped me to better understand my fire pit project and saved me $ 200 by pointing out that I did not need to fill the entire put with glass only the top 2 inches or so. He suggested I go to Home Depot and buy pea gravel something he does not sell. I do recommend this place for fair pricing, honest help but maybe not the easier demeanor. His price for a penta burner I wanted was better then anything I could find online. I even ordered 2 60″ straight burners from him, a custom order and he did not request my credit card for the order, he told me he would have them in a week and I am picking them up tomorrow. Guy is a good business person.

I called this place after finding it on google. Got the usual Hello. Weird. Confirmed I called the right place and got the same rude answers everyone on here posts. Wow. I got the weird crappy feeling after getting a dumb estimate of $ 150‑1500 depending on the glass I choose. No help whatsoever. Good thing I decided to Unilocal this business before making the drive.

Verbatim experience as everyone below me. Demeaning, curt, and unfriendly. I can’t believe they still answer their business line with «Hello». and then sound confused why YOU don’t know who they are.
I generally don’t write reviews unless I’m blown away or completely turned off.
How can they not learn from the reviews already posted.
I’m just waiting for them to change their name but do the same exact thing.

I drove 30 minutes to get there and I was in the store for an approximate time of three seconds. This guy has no business being in customer service whatsoever. I wish I would have read the reviews before I went up there because he was very rude. When I walked in the door his first question to me was «so you’re the problem». I actually thought he was joking until the conversation went a little further and I finally cut him off told him He was rude and I wouldn’t buy anything off of him. Ended up purchasing through Temecula which was a little more expensive but well worth the price considering I don’t have to deal with that guy anymore. He has no business even dealing with people. That guy is a trip. I have never met a someone in sales with such a terrible attitude.

I had the exact same experience as Vanessa K, about 2 minutes ago. Seriously, who answers a business phone «Hello?» I also was going to ask a very basic question… how many pounds do I need to order, I had my dimensions ready, and the guy was clearly annoyed with me for even bothering him, mumbled something off… I repeated my question… silence…then I said «Did I catch you at a bad time?» and he answers, «Yeah, you did. I am in the parking lot…» I cut him off at this point and said «You’re running a business here. Real professional way to talk to people on the phone.» And hung up.
Needless to say, I will absolutely not be purchasing from this place, and reading the reviews from Huggy F and Ken R, I am lucky I was turned off from the get go! Sounds like a complete nightmare if you DO order from them!

I recently purchased some fire pit glass from this company through AMAZON. Fireplace Glass company shipped the wrong glass and it has been a nightmare dealing with this company. They have refused to provide a pre-​paid return shipping for their mistake. They do not stand behind their product or service. They are rude on the phone and provide the absolute worst customer service. Needless to say AMAZON allows them to sell their products on their site and does not offer their customers protection against Sellers this this. I would NOT recommend buying from this company. Do not waste your time or money.

I can’t remember the last time I felt compelled to just leave a store suddenly due to poor customer service but today that’s just what I did. In a span of 10 minutes I was talked down to, not given any viable options for my needs, and told 3 times that I should consider cramming 22″ of metal fireplace pan into a 20″ fireplace. I didn’t feel comfortable deciding on the pan on the spot before consulting my contractor and that apparently was a problem for the owner/​manager who made it a point to make me feel stupid for not just trusting him. By the way, answering a business phone with a «Hello?» and forcing your customers to confirm they didn’t dial the wrong # matched up perfectly with the experience I was given in person so I guess I shouldn’t have been so suprised.