First Tech Federal Credit Union

My home loan was sold to this company. They have very poor customer service and do not know what’s going on with my loan. Too bad, the lady that I spoke with was very nice.

I would never recommend ANYONE to go through this credit union from the experience we have had so far.
We recently traded in our car and went through the dealership to get the auto loan set up, which in retrospect probably wasn’t the best idea but we got the car we wanted out of it and are working on switching our loan to USAA.
The VERY FIRST contact we had with this company was an envelope full of payment stubs with no explanation of our loan amount, our interest rate or any other information regarding our loan, just a demand for payment every month. We were only able to find a telephone number for the company by googling their name. I called to make our payment and the customer service rep would not talk to me because the loan is in my husband’s name, I was only trying to make a payment, you don’t want my money? So my husband made the payment, for a $ 10 fee, because their online banking was not available to us at that time. This month we set up our online banking, which took WAY longer than the 4 days it mentioned to verify our outside bank account so we could even make a payment, but when we went to make a payment it told us we COULD NOT MAKE A ONE TIME PAYMENT and would HAVE to set it up as recurring! after two calls to customer service to try to figure this out, because what kind of sense does that even make, we were instructed to go into a branch. the individual at the branch tried to assist us by asking us 4 different times to just open a checking account because it would be so much easier to make our payments that way! after telling her no, every single time, the only thing we were able to accomplish in the branch was to fill out paperwork so that I could be listed on the account to discuss the auto loan if I ever called in again to make a payment.
We have an auto loan for another car through chase and have never had to jump through as many hoops to accomplish a simple transaction. holy cow.
We are beyond disappointed with the service we have received and the inconvenience it is to have an auto loan through first tech federal credit union. I would highly recommend that they work on their online banking options and make it much more user friendly because even their branches do little to help you actually get anything done. Customer service through their call service is a little better but not by much, at least we could make a payment.

First time in this branch. It’s a little different than most. It’s on the HP campus and I didn’t know if I was trespassing.
The customer service agent, Ricky, was prompt and quick. Thanks for the fast service!
I love this bank! But damn, was it far.