Florentine Company

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after much looking selected this company on banks street
However they cut the marble not where we agreed and the color of the resulting marble was not as pretty as it could have been-​but since they only had so much of this material it was too late. Also they made mistakes in measuring they had to come back and recut and they tried to make it my fault. They did not come on time they did not communicate with me after a few hours I had to call them. This happened three days in a row. Needless to say I would not recommend them nor would I ever buy from them again. a very disappointing job

Well, they have slabs of granite in the yard and a sign extolling the virtues of quality.
They have a showroom with samples of product, and when they feel like it, will show you around and answer questions about their products that are for sale. Customer service? Not really there. I can’t imagine going to them with a problem with an installation or with any products they sell.
Bottom line, these guys act like they are doing you a favor by helping you out. If you want a quote on some work, you may be waiting a long time, or in my case, they may never get back to you, despite repeated attempts to contact. (I have a feeling that a lot of my messages never got past the front desk.)
Maybe they just don’t need the work? Who knows.
Overall, I would avoid. Too many other places out there that really go above and beyond.

I haven’t written many reviews lately, but this experience was so exceptionally good that they deserve high praise. I can see why our cabinet guy, a personal friend, recommended Florentine to us.
Everyone at Florentine from Adrian, the project manager, Matt the templater, Irene in the office, and the installers were top-​notch. Florentine installed a custom wall-​mounted counter with an integrated sink in our master bath. They also did all of our kitchen counters. I am still awed by the precision quality of the work. Our island bar-​top joins seamlessly with our backsplash at a perfect mitre joint. And from start to finish, each job took only two weeks, just as promised.
In doing our home remodel, we have worked with about a dozen different sub-​contractors, and Florentine was the best!

We were referred to Florentine by a competitor when we told him we were looking for a small piece of stone. Irene, who works in the office, showed us the yard and showed us where to look. She was extremely helpful with sizes, prices, etc. We decided to get a quote for some quartz that we had seen at another company. Adrian pointed out that our dimensions were not compatible with the stone we chose: too wide. He made some suggestions to save us $$. When we went back to the original place to verify the sizing, they had to look it up and verified that our island was wider than the stone. We decided to get all of our stone at Florentine then. When the measurer came out I asked if we would have enough scrap for the bathroom, which is what we wanted the remnant for. He measured. We got a call from Irene who reported that Adrian and the cutters figured we COULD us the remnants! The guys who came out to install were terrific, careful and professional. Not only did this company save us $$, we were able to cancel the remnant, but they were all so helpful and professional. Irene even was able to retrieve the sink cutout so I can use it as a cutting/​prep area in the BBQ area.
Thank all of you at Florentine!

If there were a rating higher than 5 stars, I would give it to Florentine. A friendly and knowledgeable staff, on-​time delivery and installation, high quality workmanship and prompt attention to one minor issue that arose after installation all combine to make this an excellent company. I initially chose them almost at random, but could not be happier with the outcome.

Pam was super helpful when we walked in 2 minutes before closing, looking for a slab of stone for a seat in our shower. She showed us around and helped us find the perfect piece. Great selection. Thanks Pam!

Well, unfortunately I have to give this place a thumbs DOWN! If you plan on using this place for your marble/​granite needs, be aware you will NOT receive your entire purchase! They kept several square feet of very expensive marble slab, claimed they could not locate it!!! Several thousands of dollars of marble and they LOST it! And the icing on the cake? They did not provide us with a reduction in price! Charged FULL price yet did not deliver the full product! I’m utterly disgusted with their business tactics!
UPDATE!!!
I see the owner has responded, ONE YEAR AND SEVERAL MONTHS LATER! No wonder no one remembers me! It’s been too long Mister. I really don’t see any reason to call you. What for? You had your opportunity to set thing right LAST YEAR! If you still don’t think I’m «real», I’ll be more than happy to plaster your invoice all over the internet!