Flower Hill Flowers & Events

Decided to order a holiday bouquet for my family for Christmas, so I went online to get them.
Here’s what happened:
I ordered the flower arrangement online (holiday splendor: white pine, red roses, red carnations, baby’s breath, white carnations…). The flower shop said they would deliver it in a day. After waiting around to ensure pickup, I got a bouquet at ~7. The latest deliveries were supposedly 6pm, but they were out. And I had to be there to receive them.
So the bouquet I received was not the one I ordered in the slightest. First off, it’s a super skimpy bouquet. Most of the green is from just big rose leafs (no not petals). Instead of what I ordered I received: 1 lily, 2 pink carnations, some green Pom Pom «flower» stalks, and 2 roses. The only thing right about the order was that were roses. However not the amount ordered in the slightest. There was supposed to be a bow, but instead they decided to make two separate loops of ribbon and attach them to cut flower stalks with the grafting green tape. They tossed in a plastic ornament with hardened glue on it that made it more of an eyesore.
I called hoping to get this sorted out. They agreed to assist and would redeliver next day with an upgrade to my existing order. Next day came: no bouquet. Called again, they said they attempted to try a drop off, however I was home all day thinking they would come. Not a knock, not a bell ring. All a lie which gave them more time. After this point I was super disappointed as this was supposed to be a simple bouquet for my mother.
I do not suggest using this flower shop. I would give a 0, but (a) I can’t, (b) at least they were sometimes responding.
Not even a happy holidays.

Poor service and multiple fraudulent charges after the initial transaction. Don’t use this company.

I agree with the aforementioned individuals who feel that there should be a «no star» option for Flower Hill Flowers!!! I live in San Mateo, Ca, and I contacted this flower business online because it was in the same area code as our Sister’s, who lives in San Diego proper. It was our Sister’s 70^th Birthday, and myself and my Husband wanted to surprise her with a delivery of a Money Tree, a Teddy bear and a box of chocolates. I place an order with them and it went rapidly down“hill” from there!!! I received three confirmations for the placed order. I placed the order on Thursday 9÷17÷15 very early A. M, and our Sister’s Birthday was the following Friday 9÷18÷15. She did not receive the three gifts we ordered. I was, eventually, informed by Flower Hill that there was a delivery attempt and a note left. Our Sis told us that there was not a note left of delivery anywhere to be found!!! I attempted to contact someone at Flower Hill Flowers by leaving four voicemails from early Saturday 9÷19÷15 through late Sunday 9÷20÷15. I did not receive any response to those voicemails, nor was there any email address available on their website to use that form of communication. The order confirmations were sent from a «do not reply» email address. So, in frustration and desperation, I created an email address by adding «info@» to the name portion of the «do not reply» email with «.com» at the end. Interestingly enough, Flower Hill received that email and I finally received a response, which was a scathing retort that they had done everything possible to deliver the gifts and I was completely out-​of-​line in my anger and disappointment, because I still owed them monies due to some credit card inconsistency!!! Well, the universe must have been on our side. Because my sister did not receive anything from this business as late as through Monday 9÷21÷15, and Flower Hill was still demanding additional credit card information so that they could receive monies for something which never even occurred!!! They told me in the 8 or so years in business they have never had any complaints except for me and my irate, hateful, vicious attitude response. Well, I must request to differ with that, for there are at least 20 or so negative comments and complaints on Unilocal which support and substantiate mine, which I shared in detail with them through that email I sent to them. They told me they would never do business with me again because they reserve the right to refuse service to any one!!! Well, that makes it a two way street!!! They may not stay in business another 8 days, if this is how they conduct business and treat customers. Beware and do not expose yourself to their negligence and unqualified business ethics!!! I would recommend someone selling flowers on the corner, before I would recommend them. And if anyone has read this far… run screaming in the other direction!!!

I ordered from this florist well over a year ago and they’ve recently begun charging my credit card multiple times for non-​existent. They are committing fraud. Despite repeated messages I’ve left telling them about it (giving them the benefit of a doubt that it might have been a mistake), they haven’t called or refunded my money. Do not use this merchant!

Really should be NO Stars for RIP OFF MERCHANTS! I ordered flowers for a professional business partner in June, and these people have been charging my bank account multiple times since the one and only charge! FRAUD and they have been reported. DO NOT BUY from them or support their business… and I never have said that about any company ever. Also, they operate under the name of Flower Hill Flowers & Events but charge under the name
from their Basketball Camps. I would never send my child to such dishonest people. They do not return phone calls to handle the disputed charges… that says it all. I’m sorry I had to put such a negative comment on Unilocal but beware.

They delivered the flowers without the chocolates and then charged me twice (once when I ordered and again 2 weeks later… EEeeek!). I have been wholly unable to contact them and they have yet to refund me the $ 86.38 from the duplicate charge

Never order from this place! They sent me a confirmation but never delivered the flowers! So a week later my friend, who was going through a rough time, still hasn’t received them. Now they won’t answer their phone, and haven’t called me back in spite of me leaving several messages. Who runs a business like this? Wish I would have read the Unilocal page first.

NEVER NEVER USE THESE PEOPLE. My family ordered flowers for me for a celebration we were having. Deliveries came on 2 different days which was ok but the same arrangement came twice & neither of which was what had been ordered. The arrangements did look nice though — for the 48 hrs they lasted. So after the event I called the store & have since called 3 times — but no-​one has called me back over a month later. Seems they are happy to take your money (which was a lot) but don’t care about customer service. Hence my poor review.

Not only did this company take over a $ 100.00 from me they delivered the flowers to an address that was a P.O. Box which I had no idea! I was trying to send someone that we do business with flowers because her husband died! No one called me to tell me the address was incorrect or that she never even got the flowers! Feeling pretty burned right now!

We used Deborah as an event planner for our wedding. The quality of the people she hired for the actual event was very disappointing and slightly embarrassing. Several of the guests even complained to us a short time after the event. We also had an issue with damage to an area of the house that no one was supposed to be in. Deborah was aware no one was to be in that area, but she allowed her employees to use that area anyway. When the situation was addressed and we requested her insurance to cover the damage, she became very irate and irrational with numerous emails on a daily basis. We had used Deborah for flowers for many years in the past and they were quite nice, but do NOT hire her for any type of event planning.

I recently relocated to San Diego less than 2 yrs ago and not really knowing the local area, and whom to choose from, I asked around and multiple times in some fashion I was told that «she is the best around in all types of floral needs, customer service and price». It was true and since then I have used her services on several occasions for personal and business needs. One thing is for sure, I know where I’m going when my girlfriend and I’s big day comes!!! Thanks for the last minute execution on my last order… Life saver!!!

I always order my flowers from Flower Hill. They do my holiday center pieces and my every day needs. I have even used them for sports event nights. I am never disappointed. The flowers always last a long time. I have come in and asked for last minute flowers and they always create something beautiful!!!

I went in there to get a bouquet of flowers for my mom for her birthday. Deb helped me and made the most amazingly beautiful arrangement. The flowers lasted a long time and the cost was great. She even took the time to talk with my 4 year old daughter! I will definitely do business with them again! Thank you so much!

Ordered an arrangement for delivery to a friend’s dinner party after having received a recommendation for this florist shop. Arrangement bore little resemblance to the photo and hard to believe I spent $ 80 for tulips and greenery, when it should have included roses and higher end spring flowers. Substitution I guess included whatever was lying around. Disappointing.

My second-​dad sent a sweet small bouquet on valentines of peach/​sorbet colored roses with white Gerber daisies. Beautiful. I had to detract — 1 star because the flowers are not holding up as well as the La Canada bouquet which arrived the following day. But still an excellent florist! I’m a fan!

My husband ordered my Valentine’s day flowers through FTD and chose a beautiful rose bouquet in a heart shaped vase. As some of you know, FTD offer different size bouquets for a price (Best, Better, and Best). Well my husband chose the «best» which meant a fuller look for a charge. Long story short, FTD contracted this order out to Flower Hill Flowers for arrangement and delivery. Not only did they NOT deliver on Valentine’s Day (a day earlier, what’s the point of that), but the arrangement looked NOTHING like it does on the FTD site. There were roses so overbloomed the petals were falling off along with blooms that had not opened yet. Very lopsided and not pretty at all. As someone who goes to the nursery and puts together my own bouquets at home, I am very disappointed with this presentation, as well as Flower Hill’s customer service. Would definitely choose another place if I were selecting a florist.

Let me just tell you! Deborah (the owner) is an amazing woman. Her and my mom are friends and Deb needed help for valentines day. I decided to help her and I’m glad i did. Yes it is A LOTTTT of work but the outcome is so worth it. I never knew how much time and effort went into working at a flower shop. valentines day is crazy and very hectic and as a boss Deb never makes me feel a certain way. Even in the toughest times shes always laughing and smiling. I know the products are five star because i help make them. i love the shop and will refer family and friends here for everything. even for a dance party (wink wink)

I have used Flower Hill Flowers for many weddings, and have never been dissappointed. Deborah is professional, does awesome work and has always communicated in a timely manner. I would recommend her to anyone who wants awesome flower arrangements and floral design ideas.

Beautiful FRESH, fragrant flowers! Delivered by cute young thang (:…will definately order exclusively from this florist !

Deborah and her team were amazing! She was very quick at responding to emails and very helpful when it came to getting the flowers I wanted for my October wedding. On the day of the event she added some special little touches to things that made my entire wedding party so happy. She is a very caring person who puts everything she has into her events. I would recommend her again and again! Thank you Deborah for everything!