Fun Bike Center

I spent 45+, minutes with sales guy today. I went home and called back with a critical question. Sales guy not available. 12 hours later, my call not returned.

Service Center Review:
As a mechanically trained individual, I can circumnavigate most issues on my own, but sometimes I must be humble and know when to ask for help, whether is be lack of tools or issues I cannot resolve through the use of the internet or friends.
My first experience post purchasing my first bike from them (2016 KLR650) was a pleasant one, as the sales staff was extremely helpful and enthusiastic to make a sale, as all people working on commission should be. The service staff however drive their average customer reviews down for this facility. I brought my bike in for its first routine maintenance, since I wanted a brand new bike to be adjusted by certified mechanics for my safety and all around lifespan of the bike; no issues there.
The second time, I scheduled to bring in my bike to have crashguards installed that I purchased since I didn’t have the tools (a jack) to get the parts to properly align short of stripping threads on the midpoint pivot of the frame. It should’ve taken less than an hour, considering I had the instructions and I was the first person at the shop after they opened, yet it took over two hours, which drove up the cost and took away more time from my life.
So I figured that I could do the rest from there on my own, since I bought a jack of my own to alleviate any issues in the future.
I bought a second motorcycle about a month later for my wife from there (2014 TW200), now getting recognized by most of the staff since I was a «frequent flyer» at this establishment. I felt welcome, and wanted to continue my patronage.
About a month later I received an email alerting me to a free oil change or 15% off any parts purchase for my birthday. I didn’t need any parts at the time, and even though I could do the oil change on my own and was near due, I figured why not, if they would do it for free. I scheduled, but to my dismay, work continually conflicted and I had to keep pushing the date back, but they were flexible and understood. I arrived on a Saturday afternoon, as my wife scheduled it for me at 1PM, and approached the desk. The attendant informed me that the appointment was for 2PM, since the staff was on lunch. I sighed, chalked it up to miscommunication with my wife, but just rode off to Cyclegear and browsed until my appointment. After arriving 15 minutes early, I dropped the keys, informed him that it was for the «birthday oil change» to which he told me it would be 30 min to an hour, so I said I would just mill around until it was done.
An hour later, I walked to the desk and asked what the status was, and he said that they hadn’t gotten to it yet, that they would shortly. My bike was in the shop at this point, so I was locked in, bit the bullet, and just browsed and played on my phone. The military has taught me extreme patience, so I waited again, understanding that things come up and push schedules to the left. for the next two hours, I kept poking in every half hour to see the status, and kept getting the runaround.
Now don’t get me wrong, I understand that a free oil change doesn’t take a huge precedence over paying customers, but I’ve been raised to stick to your schedules and believed in customer service to be top priority in a customer service industry. at about time +3.5 hours after dropping my bike off it was completed, and explained to me that two people purchased bikes and they needed to get pushed out the door as soon as possible. I bit my tongue and asked for my keys, and was handed a receipt for the service. I was quick to correct him and told him it was a free service, so he took the receipt back, handed me my keys and I left, losing time from my day off that I wasn’t planning on.
My end point for the service staff, and future patrons for that matter, is that in todays world, time is money. I don’t believe that my time is more important than two people who are excited to get on the road, but the way it was handled and how I was kept in the dark to the events until the end were unprofessional and just plain ol’ rude. The staff was apparently under the impression that I was paying for the service the whole time, so the «free oil change» concept being used to explain its priority being low is invalid. I will not be returning for any future maintenance upkeep, and should I require, I will be looking elsewhere.
Sales:
I moved to CA post deployment and felt that I had outgrown my 2014 Iron 883 and wanted a changed to something to reflect my outdoor personality, and was in the market for a dual-​sport/​endure. I wanted to look into a CRF650, but missed the last bike by a day. Tony turned me on to the KLR650, which I was apprehensive to, but kept it in my mind, and went to look at bikes elsewhere.
After shopping around and not finding much else that I liked or could afford, I came back and discussed logistics on the trade and after some haggling to make the purchase in my favor considering how upside down I was on my Harley, I drove home a satisfied.

I called in early in the morning looking for a particular bike and was greeted by a man who was very courteous and knowledgeable. But this level of customer service was short lived. As I walked into FBC, a younger man in the parts department made eye contact with me. I said hi only to get a rude snare back. I shrugged that off as I drove a good distance to check out the bike I was looking for. I found a sales rep who could point me in the right direction who seemed pretty reasonable. As I started talking to him, he told me that their price on the bike I was looking for was $ 2,700 which is below MSRP so I became very excited. This excitement quickly became disappointment when I looked at the price tag on the bike which read $ 4200, also reading «FBC markup: $ 842.» This place may have a large selection of bikes but you will not see me drop any of my hard earned money here. Hopefully I can find a shop that is honest and actually takes pride in what they do.

I purchased a new Yamaha FZ6R from Fun Bike. They have been in San Diego since I was a kid. I seriously shopped for price on this bike and these guys were super accommodating for both the price and service for the bike. Sometimes when you negotiate the sales people are not so kind… just the opposite with FBC. Jasper and Corey were AWESOME. I also got a discount on accessories and Matt in the parts dept was really cool. He took time and helped me find the perfect fitting helmet. I also love the fact that FBC is so involved with the community. They sponsor rides for many non-​profits and that is a big plus for me. Go see Corey and have fun!

I would like to take the time and update my review because I have continued to work with FBC and found a great deal of helpful people which might help your experience too.
Sales — Jasper: I have dealt with Jasper a number of times and he is always a fast, friendly, and efficient guy. He always has helped me with any sales I have had and always gave me the most competitive price.
Service — Jasmine & Tony: I have used both of these people for service and they are the best at making sure you have a streamline service process. They always have followed up with me on the status of all the vehicles I have brought in.
Parts (wholesale) — Michael: In parts you usually never find the right help you are looking for but Michael has got it covered. I feel like I order parts I do not even need just to have another good experience with him. Michael never lets me down. Ordering countless parts and he is always on it to let me know as soon as they get in, and orders them in such a timely manner.
There are more great people at FBC, but these are the people that I have felt went above and beyond to change my experience to a more positive one. If you do business with FBC, make sure to have your experience with the great people above!

Their okay costumer service ends the moment they secure the sale. Beware of their finance dept people — They will try to rip you off.

Got my motorcycle from here everything was great, that is until I exchanged the helmet that I ordered for a different color. It’s been a week since I exchanged it and when I called I was told it wasn’t on back order or anything like that and I still have yet to receive my exchanged helmet. For my motorcycle sale I would give them 5 stars for the exchange of my helmet I give them 2 stars. Really bad service when it comes to ordering stuff. If they didn’t have a no return policy on helmets I would take my helmet buying business somewhere else

Purchased a bike from here today… purchasing anything from a dealer is always an intimidating thing but the salespeople/​sales manager here were not pushy or rude and were willing to answer any questions that I had during my visit. I cant really say that about a lot of experiences that I’ve had with auto/​motorcycle dealerships that I’ve gone to.
Would definitely come here again to buy a bike.

Avoid like the plague. Worst service ever.
I have gone to look at a bike on two separate occasions over the past month. At no point did anyone offer to help. When I finally got someone to pay attention, I asked for help and… crickets. Seriously. There was no one else in the place.
Mind-​boggling that this place survives. If only a place like GP would expand into Japanese bikes.

If you want to deal with honest, hardworking extremely competent people who will go out of their way to help you, then this is the shop for you. I have had some extremely difficult challenges with my bike and these guys came through for me with flying colors. Tim, Dustin, Jocelyn and the GM (Melo) are all friggin super heroes. Buying, service, whatever– do it here.

I dropped my bike off on. Thursday and it wasn’t ready for about a week but I was extremely happy with my service $ 516 and everything that was done other than the regular materials were covered under the service warranty Joslayn was very helpful and told me any problems to call and bring it back so I will because now my oil light is on and she set up my appointments so that we can meet again I’m happy and I think the staff was Awesome everyone honored my coupon for 15% off

Words can not describe how angry I am with this place right now. I advise anyone to avoid taking their bike for service here.
Let’s start at the beginning. Our bike (Yamaha fz09 2014) was knocked over in its parking spot on a Sunday. Monday morning we called and made arrangements for them to pick it up. The window we were given was between 2:30−3. At 3:30 we called and this place seem mystified as to what they were picking up, and when? The guy showed up around 5, and did a dare devil lap around the block and up the ramp– with bent bars and a broken clutch lever. Fast forward to Friday, after not receiving an update or estimate– they call me to confirm that Monday they are picking up our bike. My husband called and after talking to a handful of people and eventually the manager who assured it was a paper mix up and they did have our bike on file and she would handle things from there on out. Monday I still got a call from the guy outside my place wanting to pick up my bike that they have now had for a week.
Let’s cut to today and me picking up the bike. My husband is out of the country so I recruited my brother who rides motorcycles for help. I paid roughly $ 283 and was told it was good to ride and they fixed everything. We loaded it into the bed of the truck (THANK GOD) and took it home. As soon as we unloaded it my brother sat down on it and fired it up– IMMEDIATELY noticed the clutch wasn’t catching and turned forever. Did a quick lap and the clutch stuck. OBVIOUSLY NO ONE RODE THIS TO CHECK AND SEE IF IT WAS GENUINELY SAFE TO RIDE!!! He took the mirror off and immediately saw they had over cinched a part, broken it and basically glued it back in. How unsafe can you fucking be, are you kidding me? What did I pay them for, duct tape and super glue? If my brother had tried to ride that the 10 minutes back to our house and the clutch had stuck it would have catapulted him to who knows how fast before he lost control. APPALLED at the HORRIBLE customer care of this place and just so genuinely upset that I was given back a bike that was deemed safe by them but was so obviously not. I’ll be contacting this place later when I’m calmer. But for now– people, steer clear.

I bought my bike here in 2014 (2015 Yamaha fz07) and I’ve been back a few times for random service bits and even picked up a new helmet last month.
Every time I need to go in and don’t have an appointment they always try to fit me in, in a timely fashion!
The people there are pretty cool too, the sales staff will always (obviously) greet you eagerly but are never pushy, the parts guys are super helpful and of the service people are always very accommodating! :)

This place gets 5 stars for the other friendly staff and 2 stars overall because of the bad staff and shady business deals. I would give this business 1 star but that’s not fair to the other people who work there. They make up for the terrible experience I had.
Jasper is a terrible person in sales and wanted to sell a motorcycle to me that a desperate college student sold them $ 2000 dollars below the listed price that I was willing to pay him. I unfortunately met the seller 1 day too late because I didn’t want to call him on thanksgiving day while he was with family.
I offered to buy the motorcycle for cash on the spot plus their fee and they wanted to sell it to me for thousands of dollars more as if they didn’t rip off a college student the day before to get the motorcycle. Very uncool.
I now go out of my way to not give this place my business. I completely understand why they have bad reviews now and I couldn’t help but substantiate the reviews of others by adding mine.
There are LOTS of other motorcycle business around beautiful San Diego. Don’t go to the Fun Bike Center. I’ll try and ask another person I met to add their review. They had a similar experience with this business and won’t be going back.

So glad we found this place! My boyfriend went here looking for a scooter and Tony was awesome! He was so informative and helpful. He took the time to really help him pick the right bike and make sure he had all the right equipment. The bike is so great and we love using it! We’re probably going to be getting another bike soon and there is no place better to go than here. Thanks for all your help and we’ll be back soon!

I want to thank Mike from FBC for hooking me up. He made me a 9 am appointment for mounting 2 new tires, and I was out by 10.30 am. Price was great and all the people I talked to in every department, were super friendly. I have used a lot of other bike centers in the past, but that’s history. I will hang with FBC from now on, due to thier price and service department.
Peace

Took my bike in for repairs. They got it done faster than they said they would and Joe from service department really took care of me. I picked my bike up a day early after leaving it last minute from pretty much a flat tire.
I called 6 other shops, even the one i bought my bike from and they all refused unless by appointment. Got an oil change and my chain cleaned up on top of that.
A little pricy but sometimes that’s what good service deserves.
Can’t express my gratitude for that he help I got from Joe and Mario. Even got some riding tips and advice from them on the side. Definitely coming back.

Do NOT bring your motorcycle in for any repairs. We dropped off a dirt bike to have the engine repaired. It has been 3 months and we still do not have the bike back. In fact, they haven’t even started to fix it yet. We have been given every single excuse in the world from multiple people, even the GM. We have been told a few times that it would be ready by Friday (and of course it was never done), that they were waiting on parts, and that they are «putting it back together right now». If I could give them a 0 star rating, I would! I will never go back here ever again! I have also let everyone else we know to never give them any business, ever again. DO NOT SHOP HERE!!! We still have not received the bike back, and can only cross our fingers and hope it is done before the season ends.
WORST CUSTOMER SERVICE EVER!!!

If you looked up the definition of DISSATISFACTION, it should say next to it Fun Bike Center.
The Customer Service was the WORST from Sales to the Parts Department.
Jordan who sold us the bike was not only rude, pushy, and ignorant made the whole ordeal tremendously painful… a root canal would have been more enjoyable!
Shin who «assisted» (and I use that word sparingly) in ordering parts that should have been available as requested was not only incompetent but neither knowledgeable or able to follow through with a callback. His excuse was «I lost your number»! Your telling me that you can’t look in the computer for a phone number? I would give him the Grade A Lazy Award.
Tony who also was in Sales called me a week later to follow up and after I explained my utter disgust and dissatisfaction with failure to promise delivery and services explained he’d contact the Sales Manager and get back to me. 2 weeks later NOT one phone call from anyone!
And their cashiers need a lesson in taking care of the customer in front of them or at least acknowledge the customer with a, «I’ll be right with you.» A phone call to discuss how to operate a cash register does not take precedence over a paying customer.
But that is of NO surprise since the people who work here know ABSOLUTELY NOTHING about customer service!
The only reason I even rated it 1 star was because the price we got on the 2016 Honda 250. However the bike itself when we loaded it on the truck was not clean. It had excess oil or gas on it that they didn’t even bother to clean off. Seriously!
With the trouble and hassle we had to endure the savings was not worth it or is the 15% discount they offer for a year in parts since we purchased a bike; as if that will have me coming here ever again. The bikes may be cheap but the parts are priced high than any other Motorsport the discount is of no use.
I DEFINITELY WOULD NOT RECOMMEND THIS PLACE TO ANYONE! AND ANYTHING I NEED FOR MY HONDA GOING FORWARD I WILL GO TO TEMECULA MOTORSPORTS.
Temecula has a team of friendly, courteous and well knowledgable people!!! We picked up stuff there after Fun Bike was unable to meet our needs! Their prices are well worth it!

I called fun bike center with some questions regarding consignment. I worked with a girl named Natasha. She was very knowledgeable, professional, patient, and helped me out for a solid 20 – 30 minutes on the phone. I had an excellent experience, and would highly recommend her to anyone looking to consign or buy a bike, atv, etc. She wasn’t pushy, and I never felt obligated to do business with them, which is why i ultimately did. :)
A+ Service!

I had a bad experience at another dealership prior to coming to Fun Bike Center. Went there Saturday and met Natasha right away and she helped me out big time and had answers to every question I had as well professional and knowledgeable on the bikes there. Making the long story short I left there last night with an awesome Harley with a great deal.

My name is matthew I went their last week and was Absolutely amazed and impressed !!!
Got a 5,600 $ discount !!! On my Suzuki hayabusa. !!
Wow I’m really impressed
Tony was awesome
And Samantha mohan was great too! Very professional and knowledgeable and made the process very smooth !
Don’t buy a bike until you visit this store you will spend more money anywhere else you go!

I came into FBC last Saturday to follow up on a slightly used motorcycle they had on sale at a great price. I was greeted a few minutes after walking in by Nathan, who was friendly, polite and courteous. After chatting about bikes and riding for a short while, we started going through the purchase process (I had already pretty much made up my mind that I was going to buy the bike) and the evaluation of my old bike as a potential trade.
Nathan provided all the information regarding the deal to his floor manager, Jasper who quickly began running the numbers as the service advisor (s) evaluated my trade. Jasper was extremely friendly and helpful, being detailed and honest in his explanation of the cost breakdown. They even offered me a fair price on my trade, which I was happy to accept.
Once I agreed on the trade and purchase, Jasper and Nathan were quick to get the process completed. My «new» bike was quickly and thoroughly prepped while I was completing paperwork and then I was off enjoying an afternoon ride!
During the whole process, I never felt like I was left waiting around, nor did it feel like some annoying numbers game for which dealers are sometimes infamously known, which I extremely appreciate. Nathan, Jasper and the rest of the FBC staff were very attentive and I found it quite nice to share motorcycle and riding stories with fellow enthusiasts.
Many thanks to Nathan, Jasper and the rest of the FBC staff!