Ghirardelli Chocolate Outlet & Ice Cream Shop

I absolutely love this place! The employees are always so friendly to me and are always smiling. They really know great customer service. And of course, the dessert! I love everything they have to offer, from the sundaes to the drinks to the brownies, you can’t go wrong! I seriously can’t decide what I love the most here, I always have to think about what I want to order on my way over there so I don’t keep the cashier waiting. My favorite sundae, though, would have to be the fudge brownie one (forget the name) with a scoop of vanilla, and the other scoop mint. They give you a lot too, so you really get what you’re paying for, big enough to share because it’s really hard to finish one by yourself, so bring a date! And they’re so aesthetically pleasing too, definitely instagram worthy. For drinks, my favorite is the nob hob chill (?), it’s sooooo creamy and chocolatey!!! Oh my gosh, I’m really craving one now. Another thing I recently started loving is their brownies. Ohhhhh goodness, when they’re warm they are so moist and decadent… This review is making me crave for one, I’ll probably have to stop by tomorrow after work for one… Anyways, yeah, I love this place and I’m so glad I get a discount for working at the mall. Only negatives, I’m lactose intolerant (*sigh* I know…), so I can’t eat it too often. If only they had soymilk to make the nob hob chill with… Oh well. A warning though, the sea salt caramel hot chocolate is really small, almost the size of the water cups they have there (which is awesome that they have ice cold water to go with your very chocolatey dessert!), that’s the only treat that disappointed me since they opened. If you haven’t gone to this location, go! Soon!

Beautiful store with a wide selection of Ghirardelli chocolate and fountain products! Friendly customer service with smiles and a sample, how can one resist all the sweetness. We’ll be back!

I am absolutely happy with the service I received when visiting this location. Although you’ll find pretty good customer service in every Ghirardelli you go to, this one really takes the cake. The manager (Erik) was very nice and pleasant when he attended me, so much to the point that I make it a habit to get the Golden Gate banana split at least once a week. There is a very classy ambiance here that makes one feel at home. Very bright and festive during holidays. Excellent music, friendly faces and even better service. Once again, I am ABSOLUTELY happy with this place. Thank you Erik!

A friend and i went in almost near closing time. We were rung up by the store manager and had our order made by Cesar who put lots of care into making our items. We got a complimentary chocolate upon entering, which is a nice touch. The place is clean and orderly. Also their hot chocolate is great!

Free samples and discounts if you buy in bulk! Sign me up! I also tried their ice cream waffle and it was pretty good. I tried the cookies n cream flavor. Can’t go wrong with that flavor. Do yourself a favor and click on the discount tab on the Unilocal app to get 15% off your order here! I missed that opportunity and plus I ordered so much there :(I won’t make the same mistake twice!

Difficult to find a parking space, but worth the travel for their chocolate ice cream sundae with hot fudge. Excellent mini gift shop with indoor/​outdoor seating area.

Came in here twice, and both experiences were amazing. Today, Eric and Ariana rang us up and made our sundaes. The last time we came in, Enrique took care of us. I’d highly recommend the chocolate chip cookie sundae. They have amazing prices for their chocolates and its a great place to stop buy if you wanted to give someone some quality chocolates as a gift. They also give you free samples, how sweet is that?! (yes pun intended).

Chocolate and more chocolate enough said. Lots of options of thier chocolate flavors, the shakes and sundaes are delicious good way to freshen up

Not a bad selection for it being an outlet!
You walk in and almost feel like you’re visiting the location on 5^th but realize it’s just a tad bit smaller. They have all of the same things like the ice cream bar and a huge selection of mini’s to try and buy.
They still give you free samples. I mean who doesn’t effing love free Ghirardelli chocolates? Especially the Peppermint Bark. Mmmm!
Also, if you don’t like the sample being passed out, they let you try any different one you want. Ahhh awesome!

A sundae bar and tons of chocolate, just like gaslamp! I love their cookies, they’re huge and delicious! Buy overstock chocolates for way cheaper… And same quality and yummy taste.
Helpful staff!

Just found out about this great new location excellent customer service and awesome ice cream deff coming back again

I found out about this new location this morning while visiting SD, and couldn’t just leave without checking it out. I had an expresso escape sundae with milk hot fudge recommended by a young man at the cashier. It was amazing and I can’t wait to go back. The atmosphere was great, the customer service was outstanding and the variety of different chocolate and desserts was impressive. Although it was a busy day, the workers did not fail to keep a smile on their face and so I didn’t mind the small wait.

New Mini’s in 5 flavors. Variety of items on their menu it was hard to choose. Everything looks enticing! Shakes & Floats small $ 5.25-$ 5.75, medium $ 6.25-$ 6.75, Large $ 6.95-$ 7.75. Scoops & Cones. Plain sugar cone or cup $ 3.50 double scoop $ 4.50. Homemade Chocolate dipped waffle cone or bowl. Single $ 4.50 double scoop $ 5.50. Decadent beverages Iced, Frozen or Hot. Small $ 4.95 Med $ 5.50 Lg $ 5.95. They’ve got Intense Dark Sundaes for $ 7.95. Buy a sundae and get any full chocolate bar for free. Love that special deal! They have a sundae called Ocean Beach which is the Sea Salt one and a family sized sundae called The Earthquake. That has 8 scoops w/​8 toppings and also bananas, chopped almonds, semi-​sweet chocolate chips and cherries. They have seating outside and a few bar seats. The walls are stacked with gift items boxed and ready to go for this holiday season and any occasion really. 5 stars to the lovely staff rocking bow ties and friendly smiles. Upon entering they handed each customer with a Peppermint Bark Square chocolate which I loved. Quality chocolate in SD.

It’s hard to go wrong with Ghirardelli Chocolate, well maybe when you’re trying to spell it in your review. This place just opened up in the new wing at the outlets if Los Americas in San Ysidro. Along with selling their chocolates the place also serves as an ice cream parlor. The place is a bit tiny but there is ample places to sit outside. It is San Diego so sunny days galore. Service is quick and friendly and they even give you a free chocolate square when you walk inside. The flavor varies seasonally. So I had a silky smooth sea salt caramel hot cocoa. Really yummy and the salt provides a nice contrast to the sweetness. My girls and their friend ordered the sea salt caramel sundae and the mint bliss sundae. Smiles all around! Sugar high for the next three hours!

Rasex is the best dishwasher at this store. I like making fun of him. He looked like a monkey man all hairy. He was super funny looking. I think im fallin in love with him as well.