GNC – Fenton Marketplace

This was my first experience at any GNC location. The service was so bad that I asked for a refund before I left the store.
I’m writing this review so management can make improvements. When a customer comes to your Store, selects a product without assistance, the Customer Service Associate (CSA) hasn’t created any value in the transaction. The customer has done all the work. Coach your Associates’ on how to creating value in the transactions. It’s good for your business and the customers.
The last paragraph describes the poor service.
I purchased a product and was charged more than the advertised price. I brought it to the attention of the CSA. She told me that there’s a gold membership price and a regular price. I told her that I see that the regular price is $$$ and the gold membership price is $$$, so there is confusion where the price you charged me came from. She points to an example of the pricing behind her. I told her that I understand that, but where does the price you charged me come from. She told me that I’m looking at the wrong advertising tag. I pull the advertising tag off shelf. I showed her the tag and the product so she could read for herself. She then tells me that the advertisement is reversed — pricing for product «A» was placed on product «B». I put the advertising tag back and I asked for a refund.
When another Customer Service Associate walked in the Store, I asked him had he heard that the price tags were reverse. It was the first he had heard of this. She then began to explain to him. I then told her that she has just confirmed that the rest of the team is unaware of the reverse pricing or that she is making things up as she goes.
I understand that GNC is a franchise. The pricing for products will be different at different locations just like the rent per square foot is different at other locations. So it’s not a pricing issue. However, I should have never had to ask for clarification 3 – 4 times. The Customer Service Associate should have listened and recognized there was confusion — not that I couldn’t read, I couldn’t see, or I wasn’t listening to her. Then she should have never stated it was a mistake and allow the advertisement to be place back on the shelf. The other Associate had enough sense to not put the advertising tag back on the shelf.

This is the place I like to go to get my vitamins! I joined their club and I love the selection and best of all. I really value the customer service I always get here. When I first came here, I was looking for some performance enhancing supplements and some vitamins. The very handsome guy working this day was very informative and courteous. I have gone back since and was helped by a young lady and she was perfectly helpful and made sure that all my questions were answered and even made some suggestions! I appreciate good customer service, especially when its consistent!

The only reason they got four stars it’s because this place is tiny! And they just don’t carry a lot of their items at this store

The guy working at 5:30 pm on ¹⁄₃₁ was rude, discourteous, and a horrible representative for the business. It was so bad I was in the middle of a purchase that I truly needed but I had to walk out without buying anything due to this person. Sad because this location is quite convenient for me but this experience may prohibit me from buying here ever again.

I came in looking for a specific supplement that I called ahead to make sure they carried. The employee who helped me seemed pretty knowledgeable, and tried to steer me toward other products he felt were more beneficial. What can I say though? The heart wants what the heart wants, so I bought what I intended to buy… And wished I hadn’t! Next time I’ll definitely take their advice. I have nothing bad to say about this location, other than they’re on the small side, which is saying a lot about GNC’s because they’re typically the size of a post stamp!

After purchasing an apple cider vinegar at the GNC in Hillcrest for $ 3.99 plus tax. Total was $ 4.32. I then decided to go to Costco and then saw this GNC and I saw the same product for same price. So I took it and was ready to pay. usedmy GNC membership card and price cae out to 3.99 and then the total read $ 4.85 and I asked the clerk: why so much tax. He said: because you’re getting the GNC discount and I told him: that’s not right and he said: not right huh? and I said: no, it’s not right and I don’t want it. So I walked out. I probably have the receipt from the Hillcrest GNC so I can upload the picture. The clerk was a latino looking young man. I’m never ever going to come back to this place.

New location! Yay!
Plus right now with a Unilocal check in you can save 30% off. Good deal!
The store is a little small. But they had the items that I was looking for. The staff who helped me was super knowledgable about the products. They also made some good reccomendations as far as taste of some of their protein shakes.
There were some samples of some energy type of drinks that they sell. Also some vitamin chews.
Simply.GNC has good products. But this location has me sold on their staff, the discount and a sample vitamin chew.
The parking can be tight at this location at certain times of the day and week. Especially if you want prime parking near the store.