Greyhound Bus Lines

Worst experience ever on Christmas day. Went to the bus station in San Diego on Dec 25, 2015 heading to Calexico, the bus supposed to leave at 2:30 pm, instead left 10 – 15 min earlier than that and as soon we arrived to the station they told me «the bus just left, go to El Cajon and you can get in there» We did what we where instructed to do. Two hrs later and after several calls to customer service and the corporate I decided to call the bus station in Calexico, they told me the bus didn’t stop in El Cajon and they were expecting the bus to arrive on time at 5:30 — 5:40 pm. Unbelievable!!! Every person i asked in the bus station or customer service keep telling me to wait because the bus were on its way to El Cajon or they simply didn’t know anything. Now we missed a day of work and a lot of time during Christmas day. This is totally unacceptable.

It’s a small/​outdoors location. When i arrived, it was my first time riding the bus, I asked the security for help but he wasn’t much help, just really vague. While i was standing/​sitting around their were gentleman pressure washing the building and the ground and I got wet just sitting out of the way. The bathrooms were trashed and I seen the biggest cockroaches of my life their! Absolutely disgusting. At least the buses were on time.

I’ve been to this location a few times in the past year. My initial thought was that it was scary because the station is just a covered seating area. There is a gate where there’s only one security guard on duty. The bathrooms are at least inside a building. You have some interesting vending machines to get food from that are located in the back.
The other two experiences were decent. Those manning the ticket booth are a bit zombie like, but considering they’re the only one there, I can understand.
I give this place 3 stars because I had a pretty decent experience with the security guard on my first visit and those helping to unload were pretty nice and helpful. The rest of the place is not where you’d like to be for very long though. Good luck to those needing to take the Greyhound.

It’s a transit hub for busses to take people to their destinations, so what do you expect?
These are not magical Greyhounds and do not possess teleportation powers, and like all other automobiles that are also unable to teleport, these busses will not magically arrive on time when there is traffic.
On the upside, there is wifi for Facebook, a 1080p HDTV showing Jeopardy, and security to deter the homeless.

Dirty, unprofessional, and unfriendly.
The bus itself is pretty standard for buses, but the station doesn’t feel safe.
Lots of yelling at customers, police called to handle crazy people hanging around, etc. Ride bolt bus or any other instead.

Too bad there isn’t a way to give 0 for this terrible service. This must be the worst bus service around. Took a return trip from Claremont, CA to San Diego. Claremont, CA to San Diego leg, the connecting bus git delayed by over an hour. Going back, the bus broke down. I think this is unacceptable for a bus service. Please don’t ride greyhound!

my friends came to San Diego from Vegas and decided to take the greyhound bus back to Las Vegas, they took the 9:15 bus 7000 and supposed to transfer to bus 6006 in San Bernardino at 12:30, but that bus had only 5 vacant seats and they could not get on, they had to wait until 3:00 for the next bus which left the San Bernardino station at 3:30 and took 6 more hours to arrive Las Vegas, it took 12 hours to make it to Las Vegas. According to the schedule, the bus should arrive at Las Vegas at 4:55pm. This is totally unacceptable for a business to operate in such way, but I guess that due to the fact that most people who had to choose Greyhound for the low fare, they are the type who usually are much less likely to complain.
biggest problem, 7 hours 40 minutes trip actually took 12 hours. Called customer services were just told the time of the next available bus, no help or apology for making a group of 30 people to wait for almost 3 hours for the next available bus.

I had a positive experience.
Booked by smartphone and with PRINTED tickets by my own
I went from San Diego to vegas with few stops in Sant Ana and riverside.
Took the bus at 5:15 am with security at the station that controlled all the passenger’s baggage.
At 11 we arrived at sant Ana station. The bus that I was set to take to vegas had 30 mins late.
Going to vegas we had also a 20 mins stop in a station with subway and others fast food.
Arrived there 30 mins late but is ok.
Coming back I didn’t have issues of any kind about delays.
The bus trip is very cheap. You can charge your electronic devices and If you are lucky you can have WiFi on bus.
Actually I had a good impression, with precautions and open eye can be a safe and comfortable trip.
Select good your choice :8 hrs by bus are A LOT.

Bus station moved to what kind of station is this? I have never seen a bus station that’s out in the open. I mean Greyhound has all that money and they can’t afford to build a bigger station with four walls and a roof for its paying customers. It’s in San Diego for God’s sake, I can see if it was in Mexico it would make sense. And the fact that they body scan you like you’re bringing an arsenal on their buses. No bueno at all.

Riding on a Greyhound bus is like a step back in time into a third world country.
The customer service is beyond atrocious, the buses are always late, to the point where I have missed my second connecting bus and had to wait for hours in the ghetto with crack dealers swarming outside the station.
The actual people riding the bus seem more put together then the staff they hire at these stations.
Overall if this is your ONLY option of transportation to wherever you are going, it can work if you are willing to put in the total exhaustion and stress this trip will demand out of you.

Bus station is no longer at this location. It moved over by 12^th st. /​Imperial Trolley station at 1313 National Ave.
Don’t find out the hard way like I did. I almost made my cousin miss his bus.

This bus station does not exist at this location anymore…
new location 1313 NATIONAL AVE SAN DIEGO, CA 92 101
across the street from the 12^th & Imperial Trolley Station.

If I could give the greyhound bus station in san diego no stars I would!!! At the beginning of this year, during one of our rainy periods, a friend of mine & her little girl had to get out of town to get away from a stalker. The SDPD bought them a one-​way ticket out of town. So they packed up all that they could & I took them to the bus station. OMG! This «new» place is a trailer with 2 windows of Representatives. It was night & rainy & the seats are metal benches (like bus stops) OUTSIDE! There is a tarp over the seats & a tiny little fence around them, but the rest is OUTSIDE! We stood with her stuff, out in the rain, with big rain puddles all around us & some of her stuff even got wet. There are big, black men (more looking like thugs than) security guards (?) Her luggage was wheeled over on a cart, but left OUTSIDE! in the elements & where anyone could get to it. By the time she got to KC, MO she had been ripped off!!! Come on! Kick her when she’s down! WTheck?! I felt like I was driving away leaving her in a bad horror movie! Not to mention we had to haul her stuff across the street! Did I mention it was just 2 women & a little girl + all their possessions! Ugh! I couldn’t believe it! What happened!!! And don’t tell me this is just about a lease of the old building being up. Are they going bankrupt?! What??? Someone please find out! I was in shock & still am! — An embarrassed San Diego Native

A friend just got back from PV (via TIJ) and tried to use the Greyhound bus to get from TIJ to San Diego. They were dropped off at the border, as I was, but the bus never made it to other side! They ended up having to find alternative means of transportation to get to San Diego from the US side of the border. Don’t use Greyhound to get from TIJ to San Diego. Hire a taxi or other service to get you to the border then do the same once you get across the border to get you to San Diego.

Grayhound Station in San Diego just moved to 1313 NATIONAL AVE San Diego, CA 92 101, near the 12^th and Imperial trolley station. It really sucks. You now have to wait outdoors for the Grayhound bus. Whoever thought that was a good idea was crazy.

So Thomas Jefferson mode of traveling to the Tijuana Airport is to leave from this station as Volaris Airlines has a ‘hassle-​free’ shuttle… you get to leave from San Diego and they take you directly across the border to the TJ Airport no messing around with Taxi-​cabs or anything and the cost is fairly cheap.
Since Thomas’ departure last October we have done this gig at least 4 times now and just 2 weeks ago I went down to meet him at the Airport (a first for me) I paid my $ 12.00 for the shuttle ticket, parked my car at the Sophia Hotel (I was staying over for the night after our tryst) and hopped on at 8:15am. The bus driver spoke NO English, NADA Ingles and there were only 3 other passengers beside myself for this over the border trip. So we get just about 50 yards away from the Border and the California Border patrol hops on the bus ask you questions about your trip — you show identification answer their questions and they allow you to proceed… next up you are at the ACTUAL Mexico Border and have to get off where your luggage is ‘examined’ by some Border person. Then you hop back on and you are now heading through Tijuana to the Airport. I was dropped off outside where I had to figure out where to meet Thomas at.
All in all it was a relatively safe way to go… I have been to this station a number of times and the counter staff reminds me of people that are stuck with this mindless job and having to deal with people that are… (let me be kind here) interesting
The last time I went (over 2 weeks ago) the counter person was named Stephany she was very nice and the Security Dude at the gate was name ‘Christian” he was pleasant and friendly allowed me to come into the sitting/​boarding area and actually wait beside Thomas Jefferson until his bus came. He was a darling and could see that we REALLY didn’t want to say goodbye just yet.
I hear that this location will be moving soon which bums me out as we have truly enjoyed the ease of staying at the Sofia Hotel and just coming downstairs to hop on the bus. What WILL we do now? BTW the bathrooms were clean… granted my bus left at 8:15am so there wasn’t much action going on before I got there. Do arrive early if you can because these busses leave lickety split on time if not a tad early, purchase on line and the ticket is even cheaper! anddddd OH Yea… why is it that everyone at the bus station wants to talk to you? hmmm
Respectfully Reviewed

It’s cheap!!!

nooooo!
noooo!!!
nooo not ever
never again
noooo!

Is it possible to give them zero stars? Because they sure as heck don’t even deserve one star… okay maybe one, but that would be for the cheapest ticket around! And even with that, you clearly get what you paid for!
My friend was in San Diego visiting me form northern california and we decided to plan a last minute trip to Disneyland. We gathered as much money as we could (which wasn’t much) and booked the cheapest everything we could find. We’re pretty optimistic people and have a good time doing anything so we figured not much could go wrong! Except the thing in the end WE were wrong. We book our tickets online and are very excited that their is a bus stop next to Disneyland (in Anaheim). We don’t mind walking a mile or two, considering we’re taking a bus so all is good so far. The online ticket information says to make sure you get to the bus an hour before leaving or they will not issue the ticket. Our bus left at 5:50 am so we figured we should get there around 4:30am. We don’t have a car and public transportation doesn’t start early enough to get us their by then so we arrange for a cab. Our cab was supposed to arrive at 3:15 but did not arrive till 4. Lucky us for planning early! (i know the taxi has nothing to do with the bus). So we are up and on our way to the bus station, hurrying to get there by 4:30 we get in at 4:35 and to our surprise the ticket booth is closed. We try to knock on a door– security– to find anybody that works there that can tell us if we missed our tickets. The security man gave my friend sas as tho she was an idiot for asking. We sat down with no answer and finally another passenger let us know that it doesn’t open till 5. awesome. so we sit in this dirty bus station with people that slept there for an hour and wait in line for our tickets. Get our tickets and stand in line to get to the other side of the security ‘rope’ and wait to load the bus. We get on the bus and with the exception of something spilled all over the first seat we tried to sit in, the ride went fine. Manageble but not our preference.
Our ride home was just as delightful. Our ride home was scheduled for the next day at 8:30 am. We now know that we don’t have to arrive an hour early so we plan to get there at 8:00. We picked this time in order to get home by 11:30 but realized in the morning we didn’t have to be home till 2:00 and would actually enjoy the extra hour of sleep if we could catch the next bus. (We’d done alot of walking the day before…) We look up the number and my friend calls the station we are supposed to leave from to make sure we are allowed to catch a later bus and still use the same tickets. A Boy answers and asks her to hold. After about 10 minutes on hold I decide to call from my phone. We both wait on the phone and after 40 minutes they just hung up on me! She was tired of holding (who wouldn’t be) so we just decided to suck it up and catch the 8:30 bus. We walk to the station and sit down and a boy is sitting texting at the front desk. I decide to call and see if it’s the same boy from the phone. The phone rings off the hook for about 5 minutes before I hang up and go talk to him. My friend and I walk up to the boy and ask the reason for his terrible customer service. We explain how we called and waited on hold and the boy shrugged us off. We asked if there is any time of compensation they can give us for all the inconvenience and bad experience and he laughed. He took our tickets and pointed to the words no refund on the back. We grabbed our tickets, and told him that we were not asking for a refund– seeing as we still wanted to get on the bus to go home. — Whatever! We’re over it. they need to hire dumb kids at minimum wage to sit their and have the space filled. okay. but at least hire decent bus drivers! We are happy to see the bus arrive and understand that people are already on it. My friend notices that nobody is sitting in the front seat, just the bus drivers bag and asks if he would mind if we squeezed in because she gets car sick. He makes a big deal then decides to make the little old lady from the other front seat move! He scoots his bag to the side and almost picks her out of her seat to squeeze in with his bags and then tells us to sit in her seat. SERIOUSLY? Now we look like the brats who kicked an old lady out of her seat! We apologized almost the entire ride home. The bus driver was a terrible driver. He was talking on the phone half the trip, he pulled over on the side of the freeway twice– once because he didn’t fully close the door and a second time because someone said it was hot and he needed to make a statement that it was irritating to him to have to turn on the air conditioning. The bus driver almost ran into two walls, once getting on the freeway– literally he shrieked thinking he hit it, and once getting off the freeway.
all in all– — three pages of complaining later… we made it home safely and off the bus and never to go back again.

At first, I thought, COOL! Vegas roundtrip for only $ 50!!! SO much better than $ 200+ gas money plus hurting my car…
Oh dear god, think again!
So I get on the first bus, and my mom was supposed to be on it coming from LA or somewhere, but due to poor greyhound everything, she was on a different bus instead… despite what the schedules said.
Second…Have to get off the bus in San Bernardino … try to get on connecting bus and NO! «this bus is now full, you have to wait for the next one… in 2 hours» …
What??? I didn’t even know this could happen.
So I’m stuck in a most dangerous part of San Bernardino in the hot sun for hours.
Then back on the bus for hours and hours … Maybe 9? I don’t even know… maybe more!
Then on 4^th of July … Time to go back to CA in time to watch the FIREWORKS and so I get there like an hour early so nothing bad will happen, maybe even two hours early… they never called us for MY bus to line up or anything like they normally do
but I guess all these people were greyhound regulars, so they were already in line…
by the time i figured this out, and the bus loaded, Me and the two people in front of me were told we had to wait for the next bus, which was like 2 hours later…
but WAIT … I accidentally had ended up with a special discounted casino fare ticket without asking for one, so I was going to have to wait for the bus that was not coming for like 5 hours!!!
I was going to die!
I decided to be brave and just get on the 2 hour bus anyway, even though I knew it had one transfer and I didn’t have the right ticket for it…
LUCKILY it worked…
And I ended up getting to the beach 30 seconds before the fireworks started and feeling beat up and tired, after getting stuck in greyhound hell for over 12 hours, counting wait time.
I’ve been on greyhound 2 other times and it was bad, but not THAT bad