H&R Block

Frank was really up front about how much it would cost for me to file my return, since I am self employed and have a fairly complex tax return. In the end, I decided to not file through them, but I really appreciated Frank’s advice and personable manner– he made my experience a pleasant one, which is quite a feat since we were talking taxes!

Went to this office in Pacific Beach because of the experience we had with our tax preparer from the year prior. We live in Chula Vista which has plenty of H&R Block offices but chose to venture further to seek the same person that helped us out last year. A bit pricey and have to street park but well worth it with the excellent service and family like atmosphere she provides for both my wife and I. If you need to get tax assistance stop by and ask for Theresa. Let her know Jason and Kayla recommended her services. They also give you a 10% military discount.

Super friendly and very helpful! I met with a guy there and they were very understanding since it was my first time filing for taxes. He explained everything for me and showed me exactly what he was doing!

Kathy is at this PB Location and she is GREAT, so helpful and so nice! Thanks for all your help!

I would give negative 1 star if I could.
This was my first year trying H&R and will be my last. For tax season, they hire older retired people to help with returns. This is fine as long as they can do their job. When they cant type your name correctly, work a computer, and have a hard time hearing you speak it can make things difficult to sat the least.
Here are some numbers for you:
H&R cost was $ 188.00 for a BASIC return. They told me I owed $ 6,992.00 for state and Federal.
I went back to my CPA: $ 125.00 for the return and i really OWE 1928.00 dollars. I would have overpaid by over $ 6K!
Never again H&R…never again.

My tax preparation appointment here earlier this year was such a horrible, unprofessional experience. This year was my first trip to H&R Block, and I’ll never make the mistake of choosing to pay for this company’s services again.
The 1814 Garnet address in San Diego, CA is a makeshift office with 0% privacy, no air conditioning, and no hospitality. There was no receptionist at the office while I was having my taxes prepared, so my tax preparer answered the phone several times during my session. Frustrating, because when I called to schedule my appointment the person who took my call wouldn’t give me a tax preparation estimate because all the accountants were busy and unable to provide me with a quick estimate. Yet my «tax expert» answered the phone 3 times and assisted 2 walk-​ins during my tax appointment?
I was charged about $ 40 more than I had anticipated paying for my simple, as-​straightforward-​as-​they-​come tax preparation.
My tax preparer talked to herself, did not carry herself in a professional manner, blatantly questioned her work/​math a few times, and actually asked me to read numbers to her to enter into the computer system.
The only positive thing that resulted from my first/​last trip to H&R Block was a coupon for a free Chipotle burrito.