H&R Block

This is a great office to have your tax questions and returns completed! Experienced and professional, friendly and caring people !!

I came to H&R Block office 02÷12÷16 for retuned my Tax, and helped me with it Victoria. She was awesome! Because she gave me all answers which I was interested. She’s very nice person, hopefully I’ll work with her my next time also) only 30 min and your taxes was returned.
I recommend this place!

I visited this office with the hopes they would help with my 2014 taxes. I’m a little apprehensive writing this review, because they now have all of my personal information and could «accidentally» release it or not keep it secure.
The person who helped me was very nice. I’m not going to release their name because that is the best thing I have to say. Let’s call them «Jane.»
Most of my comments really stem from the overall offices service standards. Not with my assigned tax professional. The easiest way for me to go through this is probably the «airing of grievances» method ;-)
1. I made an appointment with a certain tax professional. I know this, because I had the option to chose any or this specific one. My confirm even mentioned them by name. When I arrived at my appointment, they asked me to have a seat. When I got called over to a tax professional, «Jane,» she introduced herself and started asking me a few questions. I mentioned I had an appointment with a certain person. She told me that he wasn’t there. He had a personal issue and went on leave. That I understand. However, they did not contact me before I arrived to tell me that he would not be there for our confirmed appointment. I deserved to have that piece of information before I took time off of work to come down.
2. I asked if Jane had the same credentials, she did not but could help me anyway. I asked if there was anyone else in the office with those credentials. She said no, but she still can help me. I explained why I felt like I needed someone with those credentials and she explained that what I thought wasn’t the case. I asked if she was well versed in what I needed, she assured me she was. There should have been someone else there with the same credentials to cover the missing agents appts. If there couldn’t be, again his appts should have been informed before they arrived.
3. I may have signed away my first born. I am not sure because they only told me what I was signing. The document was on the screen and I couldn’t read it. My fault for signing something I couldn’t read. Absolutely. Good business practice. No. If I was going to be asked to sign something, or multiple disclosures, possibly privacy policies, maybe even a document that makes me agree to share my info, it should be sent to me in advance. I definitely did feel pressure not to read it or even ask if I could take the time to read it. Also, my appointment was only for 60 minutes and we had a lot to get through.
4. My 60 minute confirmed appointment was actually only allotted 45 min on the schedule then ended up taking 75.
5. this one is merely something I witnessed and made a judgement about. While I was there another person came in for an appointment about a half hour after mine. He had an appointment with Jane. They told him to take a seat she was just wrapping up. She wasn’t. we still had at least 30 min left if not more. Another person came in without an appointment while he was waiting and got seen right away. After 10 minutes past his appointment start time he inquired why this happened. They responded that he had an appointment with Jane. He was never asked if he wanted to keep his appt w Jane or see someone else. He didn’t even seem to know who Jane was. I believe he was randomly assigned her rather than requesting her. He was not pleased and stormed out saying that he would just go someplace else.
6. While I was sitting there and Jane was inputting numbers and tweaking things. I overheard a phone conversation. The person on the phone also had an appointment with the same person I had my original appointment with. The person seemed to have a complicated tax situation as well and needed assistance with multistate returns. They proceeded to make an appointment with another tax professional who had the most experience in the office and was the only other one who could really do multistate returns. Wait… That’s not Jane. And I have a multi state return. Hmmmm…

BOOOOOOOOOOOOO! BOOOO this place.
Office Hours are 10−7pm. I showed up at 6:20pm today and they were CLOSED. This was after speaking with them earlier that day too and telling them Id be in about this time!
Id understand if this was a mom and pop shop but this is a corp biz — you cant do stuff like this!
I spoke to someone on the phone earlier and over the phone was super helpful but obviously a liar. She told me they would be there til 7 and they were not, with the urgency of taxes and still in the tail end of it you would think they would stay open.
I called their phone # and it ended up getting re-​routed to another office location which said that they didnt have a memo that they were closing early. Sounds like this office in general is an issue.
I havent gotten my taxes done by them but I wouldnt trust them to do so. Im taking my biz some where else.

Called this place and scheduled an appointment. I came about 15 minutes a head of time and waited. Its was time for my appointment and they made me continue to wait while they took people who were walking in. It was as if they were trying to get as many customers as they could as if they were working on volume. The people working the front desk were nice, but you could see they were just trying to hurd people in. Don’t know if I trust these people to prepare my taxes.

I have been doing my taxes with H&R Block for the past 6 years. LaToya Jordan always prepares my return. LaToya is the absolute best. She always takes her time to make sure I get the most out of my refund. She is down to earth and really funny. The office is always clean. And despite of being in the heart of noisy downtown, inside the office is quiet. Thank you LaToya, your the best!!!