Homejoy

As someone with personal experiennce of this company, I can no longer give a positive review. The practices are to use people and their talant and hard work then to benefit from it only to make threatsfor telling the public. The company did NOT start out like this. They had itegrity. Only once they went corperate and brought in a bunch of shady corperate junkie jerks did they also resolve to practicing shady business.

Just had a cleaner come for 3 hours. I used a groupon deal ($ 59 for 3 hours) and she was awesome. Michelle S. came a few minutes early and was so friendly. We did a quick walk through so she could get to know what I wanted her to focus on. Then she worked away. She was super nice. We chatted as she worked while I was putting my things away. Michelle was thorough and we did an ending walk through and talked about stuff I could get done if she came again next time. The clean wasn’t a deep clean but it was a solid regular clean. I would definitely request her again and perhaps get an extra hour or two for a deep clean.

I’m increasing my rating by one star because the company reached out to me. It looks like they may be trying to improve their customer service, which is what my original complaint was about. Original written review is below:
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I wish that I had the same experience that some others had with this company. I had used them several times when they were new, and I really liked them mostly because they take credit cards and have an awesome online scheduling site.
However, they didn’t live up to their promise of giving both my friend and myself a discount after I made a referral. I didn’t really worry about it because I used them intermittently but it bothered by friend. She just told me that she wasn’t going to use them anymore.
Additionally, a few weeks ago I received an email from them saying that I could get $ 20 off if I ordered a cleaning service within the next couple of days. I thought that it was time to get another cleaning done so I ordered another service.
No $ 20 off.
I wrote an email from their site letting them know.
No response.
I waited a week and then canceled my cleaning. A note popped up asking me why so I told them about the $ 20 that I didn’t get, fully expecting to get a response and then I would re-​schedule my cleaning.
No response.
Then when my friend told me about her experience with them, the cleaning not being very good the last two times she used them, and them not responding to her either, I thought, OK, they obviously don’t care about their clients. I’m really sorry to say this because I love their technology, but I won’t be using them again.

After seen a groupon and some mixed reviews here about the quality of the cleaning, I decided to buy the groupon and give it a try first-​if I like it, I would set up recurrent cleanings. Apparently, I set recurrent canceling instead, I had my cleaning cancelled with less than 24 hrs notice the first set up date, reschedule just to be cancelled with less than 24 hrs notice again, reschedule for today and guess what ?! Got a message at 5:30 am canceling it again!
If you need a reliable company, I would never consider this company. If you can bear having last minute surprises, you may want to go for it. But canceling three times in a row Is disrespectful and shows that the company couldn’t care less about their customers.
Good luck to you!

I REALLY wanted this to work. I used Homejoy 5 times in the last month and a half at both my home and my vacation rental. I have to echo the other reviewers on the unbelievably excessive last minute cancellations. They give you less than a day’s notice which is completely unacceptable for a vacation rental with a set schedule of people checking in and out. When Homejoy cancels on my like that, there is no way to find another cleaner in time and I have to do it myself. Once, however, when they cancelled, I had flexibility to reschedule so I did, that rescheduled appointment was then cancelled by Homejoy! Then finally when the appointment was kept, the cleaner was messaging me lost because they went to Chula Vista instead of Pacific Beach. I don’t know how they managed to screw up getting to my place but they did. The cleaner cleaned that day and I had someone checking in early the next morning so I didn’t have time to check it before the guests arrived. I received a call from the guest stating that there were little flies or gnats all over the unit. I thought about it and realized that due to all the cancellations, the garbage sitting in the apartment with food in it probably attracted the flies. The cleaner did not even bother to let me know! I had to go and help them get rid of the flies and had to give my guests a partial refund to keep them happy. It was so embarrassing to have guests arrive to that.
That is the review for my vacation rental. Here is the review for my home:
We requested a spring cleaning. I had them come and booked the max time I could get based on the schedule which I didn’t think was enough for the whole house so I decided I would make two separate appointments and have one appointment focus on upstairs and the other on downstairs. Our home is rather tidy so my main request was spring cleaning, namely dusting, and lots of it. The upstairs consists of a kitchen, living, office, and a bathroom. For the most part one big open room. Many of the baseboards were not even touched and large areas of the floor were completely ignored. I asked for windows, they were ignored. One ceiling fan, that too was ignored. I found dust all over the house after our «deep cleaning» I complained and they gave me a small credit but really all I wanted was a clean house. We had another cleaner come back and do downstairs. She was better but still missed a LOT.
Still I remained a customer partially out of not having the time to spend searching for a new cleaning service but when my appointment for today was cancelled yesterday I had had enough and told them to cancel all future appointments. I am here on Unilocal looking for a new cleaner and shocked that homejoy had 4 stars so I decided I should share my experience for others out there looking for a good house cleaner.

My appointment was scheduled on ⁴⁄₂₄ and I got an email on ⁴⁄₂₃ (less than 24 hours) informing me that they couldn’t find anyone to clean my house and had to cancel the appointment. My parents were arriving on ⁴⁄₂₅ to see our new house, and it left me with no time to find someone to clean my house, while I was abroad! It was just so stressful!
I managed to talk to someone through the phone number they provided but got hung up in middle of the conversation, and my calls have not gone through since then.
I am very disappointed by this company, both their unreliability providing service and their customer service, and for sure will NOT recommend to anyone.

I used this company for about 4 months, had them come every 2 – 3 weeks. It was OK until the Friday before Easter weekend the cleaner never showed up. I attempted numerous times to contact her (Dana) and there was no response. I sent emails to Homejoy as I couldn’t easily find a contact phone number which seems to be buried on their app somewhere. I have two little kids to look after and stuff to do (and clean!) so I couldn’t spend much time searching for a customer service number.
No one responded to my 3 emails. No one called me to apologize or reschedule. No one responded to me at all!!! I was shocked. I then received a text saying the appointment was complete and how do I rate the cleaner. So I had to call them again to make sure I wasn’t being charged!
Most cleaners did a decent job, but if I didn’t explicitly state «focus on floors» or «please be sure to vacuum» I would end up having to do the floors myself. ugh. Warren did a great job and was always on time and very polite. He was hard working and thorough. The rest were mediocre. I didn’t like not being able to choose who came (because there were only 2 regular employees in my area and they were rarely available). So, I’m most definitely going elsewhere.

This is my first time hiring a cleaner to clean a household for me and I must say, this first experience was a great one. Just for background, my roommate and I were moving out of our 2 bedroom 1 bathroom apartment and we needed someone to clean our place so that we could obtain our full security deposit back. So, there were no dishes to clean, clothes to put in the laundry, etc. We basically needed ou place to be spick and span, move-​in ready.
We had Cheri as our cleaner for that session and I think my roommate and I can agree that she is very friendly and did her best not to take up all the time that was recommended online (5.5 hours; it only took her 3.5 hours total). At the same time, she gave her best effort at making sure everything in the entire apartment was clean. She explained with detail as to why she couldn’t remove a few stains on our walls, and explained what she used to try and remove the stains. She repeatedly — and politely — asked me if she did a good job as we inspected her cleaning job to make sure she wasn’t forgetting anything. She showed that she cared about the job she did and cleaned our place with her best effort to make sure my roommate and I would receive our full deposit back.
I highly recommend Homejoy as a cleaning service, especially if you get hooked up with Cheri. I know I would enjoy dealing with Cheri and Homejoy if I ever have to utilize their services again in the future.
P. S. Use Groupon for a good deal with Homejoy! We only paid $ 59 for a three-​hour job, with any necessary remaining time at $ 20/​hr. Cheri’s 3.5 hr cleaning job only cost my roommate and I an extra $ 10, along with the additional $ 59 Groupon deal, for a total of $ 69! Very cheap price for a very good job!

Warren came to my house on a special deal I had for 3 hours… he did an outstanding job for the amount of time he had.
the house looked and smelled beautiful
Our bedroom looked like a Hotel room.
He was on time. Very polite and friendly.
I would recommend this service any time.

Viany did a very professional job– extremely detailed in her work.
She was very prompt and I was impressed at all she got accomplished.
I would definitely use Home Joy again.

I got a deal with livingsocial and scheduled my house cleaning. My apartment was in «meh» condition and now it was clean within the time I expected it take. Thus by meeting expectation it deserves at least three stars.
Homejoy really cares about feedback and keeping customer posted, and the cleaner was very friendly, thus four stars.
Compared to other home cleaning services there are the following recommendation I’d like to post, now that Homejoy cares about it, for the better:
1. Please make searching for corner areas a standard task. There are some not-​so-​obvious places left out uncleaned.
2. Please check with customer how they want with the dishes. They ended up in the sink uncleaned. I did not mention anything, so it was my bad. But just a simple question would save the customer a lot of time doing them, partly why they pay to choose home cleaning services.
3. Please check with customer something they have not understood well. I need to discard some used clothes and I found them not dealt with. It is understandable that the cleaner may not wish or allowed to do that, but if you think dealing with box recycling is intuitive, dealing with a box of clothes should not be much harder.
Overall it was a good service, and please don’t mistake my recommendations as criticism to the cleaner. I believe the cleaner was just doing his job, and it was the company who should improve by making their protocols even better, so that the customer would be more positively surprised.

Bad business model and bad experience with the company!!! DO NOT USE!!!
So we purchased a coupon from livingsocial, made the appointment, called in two days earlier to confirm the appointment, ask them to make sure the cleaner would come for the appointment time because we are only at home that day. And then, they cancelled on us the last minute!!! Couple hours before the appointment time!!! It caused so much trouble for us because it’s impossible to find another cleaner within that short period of time!!! We understand that the cleaners are independent contractors, but as a business, please make sure you have back-​up plans for those contractors, otherwise, it’s putting your own business reputation at risk!!!
BAD BAD EXPERIENCE!!!

Used a deal (Living Social, I think) to try out Homejoy. We live in a small space that is kept clean, but somehow my stove and shower door never get as clean as I’d like. I decide to see if a pro could get the job done — and it worked!
Darlene K. arrived promptly at 1 for my appointment time and set to work right away. I wanted specific concentration on the kitchen and bathroom. Both looked great when she was finished. The inside of my microwave look brand new clean. The only thing I had mentioned in my request that was overlooked was also to dust the ceiling fan. I think she may have tried to dust the top of the blades, but the side of the blades are pretty thick with dust.
I would definitely book the service again when I want a deeper clean of the apartment. What a different a good cleaning can make.

Adored Lordes G. She was friendly and did an amazing job. This was my first experience with a home cleaning service. I have two dogs and worried that she would be afraid to clean as i sometimes am. I would like to use the service again but I will only use it if I’m allowed to book Lordes. Like i said, I adore her, she did an amazing job.
What is left to be desired is the website. It’s difficult to request the cleaner that you want. I’m going to give it a try and see if it will let me pick the same person.

I love homejoy for the ease of their service. The quality of their cleaning depends on who you get. Karen R. did a fabulous job cleaning my place. She is very thorough and gets all the nooks and crannies. She is very hard working and shows up on time.
Pros:
–ease of booking
–professional staff
–good cleaning
–on-​time
Cons:
–Depends on cleaner for the depth of cleaning

I had Miguel come to my home, he was pleasant and worked quickly.
I hope to get him back again very soon.

Babu A. is an amazing cleaner and an overall amazing soul. He came to my pad for a 5 hour cleaning and I showed him the kitchen, the living room and the hall bathroom. I didn’t bother showing him the rest of the house because the kitchen and the bathroom, I knew, were that… ahem, dirty… This man looked around and told me that he would make the kitchen and bathroom (particularly my organic tub) shine! I knew right then and there I had a man that was passionate about his work in my midst!
He asked if he could plug his phone in to charge and listen to music, so I upped the ante and piped his phone through my home theater receiver and I cranked it up to almost max. I told him, «That’s the way I clean!» He looked like a kid at Christmas when he heard his music blaring out of the living room and said, «I don’t want to blast you out!» I told him not to worry about it and he went to work, quite jubilantly!
True to his word, 5 hours later, and despite my territorial dog’s best efforts to throw him off his game, my kitchen and bathroom were rock star status examples of clean instead of squatter status examples of dirty. I took one look at the spaces and my heart nearly lept out of my chest! Incredible work Babu! You are the man!!! You’ve freed up tons of internal bandwidth for the whole house and maintenance has been incredibly easy since! My roommates were very impressed as well! 30 out of 5 would have this man clean my home again!

Let me start off by saying this is my first experience with Homejoy and it may be my last. This type of cleaning service sends whoever is available to your appointment and you pay online through their booking system. This process of checking out was easy and I paid $ 38 for a 5 hour service. I was matched with a worker and she was scheduled to come at 2pm today.
First strike: I got a call at 1:58pm that she got wrong directions from her last job so now she will be late to this job. She arrived at 3pm, am hour late, and started the walk through tour. I mainly needed dusting, sweeping, and mopping of the floors.
Second strike: I asked her not to spend too much time on the left side of the house which included the our renters room and bathroom. She spent over 1 hour cleaning the bathroom and vacuuming the floor.
Third strike: Last thirty minutes she quickly did the floors of the office and bedroom. But she did not clean the master bathroom. In her attempt to «finish» up the house, she seemed to have used a dirty mop, because after she left, I looked at my feet and they were black! The floors were all sticky after the floor cleaner she used. But I feel like my whole house was mopped with one dirty rag. Now I need to go out an get supplies to really clean the floors.
I write this review not to vent, but to honestly warn others about using this service. Because the service contacts cleaners when you are available, you don’t know who you will be matched with. That is why there are varying opinions of their service. I happened to get a low-​performing employee. The bummer thing about this is that this lady was so kind, but I can’t let this slide. I will call customer service tomorrow to report my dirty floors. So disappointed!

We used Homejoy to clean an approximately 900 square foot condo we are renting in La Jolla. The cleaner was to arrive at 3, and literally called me at 2:59 at the gate of the complex. So far, so good.
The cleaner was very friendly and immediately got to work. When I returned, the place was very clean. Organized, dusted, even corners of the condo looked great. My one complaint is that she didn’t take out the trash in the kitchen, which I specifically requested when I made the reservation. This is the reason I didn’t give 5 stars, because overall I really was pleased with the cleaning. I don’t think it’s her fault, I think it’s probably the fault of Homejoy failing to give her the proper instruction. She seemed too detail oriented to forget something like that, which is why I think Homejoy failed to tell her.
We’ll definitely use Homejoy again while we’re in town. The price is reasonable, the service was good, and the cleaner was on time. That’s pretty much the hat trick for home cleaning services.

I usually don’t click on things like Groupon, Facebook ads or anything like that, but big brother must have had his watchful eye on all the dusty nooks and crannies in my tiny little home a few weeks ago. Let’s just say I jumped on the $ 38 for 2.5 hour deal in a hot second. My place is a tiny little shoebox, so 2.5 hours in 500sf was not only a steal but an absolute eternity!
I’m tidy, but I am also a single guy who may let a few pizza plates and beer stained pint glasses sit in the sink a few days longer than I should. This being said, I am also the guy who cleans the house before someone comes to clean the house — weird right? So, when Homejoy showed up knocking on my door my place was primed for a little bit of detail cleaning. All the stuff I hate… mopping the floor, scrubbing the shower, scraping the stove, dusting the shelves and even organizing the 200 Food & Wine Magazines that I’ve never read. If it was dirty, Cynthia not only spotted it, she made it shine. She was friendly but didn’t waste time with chit-​chat and literally started cleaning the second she walked through the door only to emerge at the end of the scheduled appointment seemingly unphased.
The online booking process is simple, the company is professional and above all else — trustworthy. I mean, do you think I would just let anybody through my front door with my extensive collection of Russian faberge eggs? Didn’t think so…