Howerton Management Services

I would not recommend this property management company. Either they allowed the Board of Governor’s for our complex to run wild, or they don’t know the operating procedures themselves. Either scenario is bad for the owners, who have been left ignorant.
Our Board/​Howerton have not followed our complex’s CC&Rs and have violated multiple civil codes in the Davis-​Sterling Act (a California law passed to protect homeowners in condominiums/​shared communities). For example, they did not send annual budgets, reserves studies, and information about existing account balances on an annual basis for three and a half years, not until after owners demanded these following the second of TWO $ 2000 special assessments in the same fiscal year. In addition, they don’t follow proper procedures (e.g. a resolution calling the most recent special assessment an emergency – and therefore not subject to a membership vote – was done two days before they claimed the payment was due, 8 weeks AFTER the first notification, and only after owners complained that the special assessment wasn’t allow without a membership vote). The bookkeeping has issues, too. (I’ll update when I can understand the problems in more detail, but suffice to say that at least one of the «annual budget» statements sent to the owners by Howerton doesn’t match the one the Board was using for the same year.)
P. S. Brad at Howerton «traced the link back» of my Unilocal post to me and asked me to remove it. I’ve modified it based on the most recent documents we received.

I manage a town home in a community recently acquired by Howerton Management Services. I called today with two common area issues that need attention. I spoke with Alison who was extremely personable, informative and helpful to say the least. It is very refreshing to deal with an HOA Management company of this caliber.

So bad. Avoid. They make billing ‘mistakes’ that of course benefit them and charge late fees. When I tried to resolve all their billing issues over the years, they ended up laughing at me and hanging up in my face. They weren’t laughing anymore after I sent my lawyer after them. :)

The team showed exceptional customer service, fantastic attention to detail, and expeditious responses to my questions. Enjoy working with the new staff hired in 2015 (5 stars) I have a lot of gratitude towards Howerton for everything they have done for me. I know things can go in the opposite direction when dealing with PMs and tenants, and wanted to let them know I am grateful.

Howerton has been managing our condo complex for several years. I have mixed feelings about the quality and response times to tenant questions and request. I have often called to request information or emailed their office and have frequently received no reply or email response. Of course they are quick to remind you if you are late on your monthly homeowners dues.
I gave them two stars because I recently had the pleasure of meeting one of their employees who actually cares about their job and enjoys what they are doing. Her name is Alison and by far she is the most caring and professional individual I have ever talked to in their office. It’s nice to know that I am getting quality service for the dues I pay every month. Living in a condo has its advantages and disadvantages but if you have someone like Alison around it’s a big advantage.

I only wish there were 0 stars for this company. Anyone that has put up a good review about this company has to be related to someone that works there. They are atrocious! I cannot believe the way this company treated me after I had a leak in my condo. Almost 4 weeks later, they are still not finished with the most simple part of it that should have been done weeks ago. They never follow-​up, zero communication. The business service person was nice at first, until I started calling him out on him not following up with me like he promised. He then pretended that we had a bad connection and hung up on me when it was so obvious he thought it was some kind of joke. He complained me of «h-​rrassing his staff» when I was only following up on what was promised to be done, and never was. Howerton Mgmt. ignores your e-​mails. If you get them on the phone, they say they will do something, and never do it. They should be embarrassed that they work for this company, and the owner should be embarrassed that he runs this type of company that just doesn’t care. He never returned calls, either. I am beyond infuriated with this inept company.

This management company just doesn’t care about any concerns about the tenants in Mission Plaza, they do what they want whenever they want to, they have a horrible on site property manager name named Allison. If you can stay away from mission plaza or any property that this management company services, it is a good idea.

Contrary to other reviewers, my boyfriend and I established good customer service and communication with Howerton.
When the pool key was switched on our complex, we emailed Brad to see what we were supposed to do. He replied within a business day, telling us that they were open M-​F. When we got there, it was 4:30 and no one was there, so we emailed Howerton MS about that issue.
They apologized and said their office hours were 9am-​4pm, and that they were usually closed for lunch (12 – 1).
We just went to pick the key up this afternoon, and were met with lovely smiling receptionists. They gave the boyfriend the pool key and told him details about hours of the pool and courts, etc.
Maybe they switched up their receptionists or it was a good day, but man, going to Howerton’s offices made me feel appreciated.

Howerton deserves 0 stars, because 1 star is way to generous for their small, inept operation.
I own a rental unit in Carroll Canyon Gardens which is managed by Howerton. My husband’s and my interactions with Howerton are beyond the pale in unprofessionalism. For example, they have made several errors on on payment coupon books over the years, such as printing the incorrect owners for our unit, and they REFUSE to correct the mistakes by sending new, accurate booklets. Instead, they rudely insist that we can go ahead and white out the problems and write in the corrections ourselves by hand, which I have reluctantly done for multiple years now.
Their employee, Maria, is outright feral. I have a nice, self-​controlled phone manner. I was talking to Maria once on the phone and she yelled at me not to give her any problems and she hung up on me! I called her back and told her not to hang up on me. She said, «Is this conversation finished?» I said, «Yes.» And she abruptly hung up without any minutiae of common courtesy.

UNPROFESSIONAL, RUDE, UNRELIABLE!!! If you are a property owner, do yourself a huge favor and RUN from this company! I don’t know who in their right mind thinks you can operate a business like they do. I called to inquire about applying for an extra parking spot. The gentleman that answered the phone was extremely rude and dismissive. He cut me off before I was even finished talking & told me I had to wait at least a year. Fine, no problem there except for the fact that he could not have been anymore condescending (as if I was supposed to know this) and gave me attitude as if I were bothering him. Excuse me, but you are here to provide a service. I also had the displeasure of speaking with Maria after I made two attempts to go in to the office (since you can never get anyone to help you over the phone) during their «normal business hours» to find the door locked and no one around. Maria was not apologetic at all, in fact she accused me of lying when she said «well that can’t be b/​c we are always here.» I cannot state clearly enough how poorly managed this company is!

This management company is atrocious. The owner and staff are rude, unresponsive and completely irresponsible. This is a fairly unanimous sentiment throughout our complex, Mission Plaza, which is managed by Howerton. Brad, the owner and Maria are the contacts for our group. Leaks, drug issues, etc. are not handled effectively, there is no follow-​through, there is poor to no communication and a generally dismissive attitude towards tenants and owners. Steer clear!!!