HughesNet

If I could give them a huge thumbs down and no stars I would! Biggest rip off ever! Yes, I live out in the country and I love it but my options were limited. Actually limited to only Hughes Net. 10gb for eighty-​something dollars a month. WTFrick! First the guy that came to install the dish was dirty and disheveled looking then he started hitting on me. I was totally disgusted but I couldn’t just leave this shady guy alone in my office. Finally he installed the dish on my house and told me how crappy the dishes are and they never want them back cause they’re worthless. Wow I feel really great about this! Finally he tells me we have 10gb a month and we CAN go over it just goes really slow after 10gb. Liar! I don’t know how but my husband and I watched 1 Netflix show (not a movie) and we were out of gigs and our bill was over $ 100! How? Like the last reviewer said it was using data without us even using it. I’m infuriated! I wish I could punch them in the face! The service is so crappy! It takes at least 5 min to send a picture on your phone and sometimes it won’t go though and you have to try again. Oh and I barely get service in by bedroom haha. Is this a joke?
Well God heard my cry and an AT&T guy got lost and ended up at my house looking for the AT&T cell tower to install a node. I asked a few questions and pointed him in the right direction. I immediately called AT&T and they said as of today we can have service with them. I went from paying $ 87 to $ 25 for the fastest internet and unlimited. Stick it Hughes Net! I would rather have nothing than have you!
Update: I just canceled my service and she tried to offer me the same service I had for $ 35 a month. No thanks! Then she proceeded to tell me about my $ 200 cancellation fee. Screw you Hughes Net! I hope you go under.

HUGHES NET DOES NOT EVEN DESERVE ONE STAR! I chose Hughes Net because I lived in Fallbrook and didn’t want to do a bundle with another company that required me to have a landline. The internet was slow and streaming movies was sketchy at best (I told them this was one of the things I used the internet for when I signed up and they said it would be more than fast enough). When I moved I cancelled service and thats when the problems started:
1. I had their service for about 16 months and they still told me there would be a $ 190 cancelation fee.
2. They told me I had to return the modem, but when I received the return box there was instructions to also return the radio controller… which is located on the roof of my previous rental! I have to climb onto roof to remove their equipment otherwise they will charge me another $ 200.
3. When I called and complained that I wasn’t told about this when I canceled service and that I had already moved, they said they would send someone out to the house to remove it and waive the $ 100 fee for doing so! Lucky me.
4. I made arrangements with my former landlord and the company, which said someone would be out there between 11 – 12 noon on 11/21.we waited for an hour and no one showed. My previous landlord was nice enough to say she would keep and eye out for them and get the equipment and I could pick it up form her, and as of 2:30 he still hasn’t showed up.
5. They sent me a bill that didn’t match the final amount they said I owed so I didn’t pay it. Then I received calls and messages to call them back. When I did they said that bill was automatically generated and I shouldn’t pay it, and that I could find the right amount and pay it on their website. So I have to search their website to settle my account? No way am I giving them my current credit card information!
5. Now I have to go back to my old place and remove the radio controller myself and call them back and deal with their terrible customer service!

Actually, no stars for them. I signed the contract for 60 GBs a month for $ 64. But after 2 weeks they were gone. And we do not stream movies or videos. When I called them to find out what happened, they told me that that I used up all my 10 GBs I signed up for. I told them it was suppose to be 60GBs and they told me that I did still have 50 GBS left but they were to be used between 2am-​8am!!! And when I checked my Internet usage online, I noticed it was reading usage when NO one was home.. They are liars!!! This is the first time I ever had HORRIBLE service!

their service is pure shit, and if you want to go paperless they force you to go on auto pay stating «that’s what other providers are doing»
That’s a stinking load of bs! having worked with one of «the other» providers, i know for a fact that auto pay isn’t a requirement for paperless billing, but they do offer incentives for switching to autopay!

Absolutely the worst. I called and set up service yesterday was supposed to have a technician out to do the install between 8 –12 am no once arrived or called to say they were running late. Finally the technician called at 31 5pm to say he needed to reschedule because he didn’t get my equipment till 10am and he is in San diego and my location was to far to come today. Mind you I’m 35 mins from his location. I said no I need you to come today and that is what was set up he proceeded to tell me it was the nature of the business and then hung up on me. Needless to say I cancelled the service and will take my business elsewhere. The absolute worst customer service I’ve ever envountered.