IDT Home Services

I wish I could give no stars. I had an appointment for carpet cleaning thru a Living Social deal I bought. They called to confirm my «duct cleaning» appointment. When I told them it was for carpet cleaning the person told me they didn’t do that cuz they didn’t have anyone available! They told me to take the refund up with Living Social and I will do so. Also, if I can find somewhere to file a complain on false advertising against them I will do so ASAP. Stay away from this company for anything. They are a scam.

If I could give them negative stars I would. I purchased a Living Social voucher two months ago, made an appointment for today with a supposed service window of 10a-​12. I hadn’t heard from them to reconfirm our appt, which seemed weird, so I left them a message in the morning, no response. Left another message a couple of hours later, no response. I called at 11:30 once again, got a real person, asked if they were coming, she told me she would call the service technician for my area and have them call me. I asked to have a return call within 30 mins, since I’d been sitting around all morning, she said no problem. Shocker of shockers, no call back. I call at 1:30p, talk to a «manager», she says she’ll investigate and have the technician call me. It is now nearly 4:30 and no one ever returned a phone call. They totally just did not show up! Such poor customer service, unbelievable. I contacted Living Social for a refund, had to wait for them to contact IDT, «to ensure I had an actual appt». Give me a freakin’ break, what am I making this crap up? I’m so annoyed with having to waste an entire day waiting for these guys to show up, repeatedly calling and getting no info, PLUS moving everything up off the carpets… my house looks like I’m ready to move out… aggghhhh!!!

If there was less than 1 star, that is what I would check. I contracted for them to do carpet cleaning and when the date arrived, they sent a man to clean my ductwork. This was after they had confirmed my carpet cleaning appointment the day before. I think they are primairly duct cleaning business. I tried to reach them that morning, but they never picked up the phone. I was told I was 8 in line, 7,6 etc and when it got to the next in line a recording came on to tell me to leave a message and they would get back to me within 24 hours.
They are COMPLETELY UNRELIABLE. They never called me back even after leaving at least 5 messages in 1−½ hours. They left me stranded.
Don’t ever use them!!!

Never use this company
I purchased a Living Social voucher for carpet cleaning and from the start they had bad service. After purchasing the voucher I call them and left a message to have them call me back. They called me back that same day to set up an appointment. The woman on the phone was rude and not very helpful, however since I bought the voucher I made the appointment. Well today is the appointment and after making sure every thing was off the carpet. I sat and waited for them, my block of time for them to come was from 1 to 3pm. Well I waited and waited and waited, at 2:50 I decided to call the company to find what’s going on. After being on the phone with them for 5 minutes with just trying to find my appointment they asked if the could call me back within 10 minutes. When they call me back they tell me that they fired their technician that day and they can refund my money in 1 to 2 weeks. What I could not understand is how they could not have called me to let me know that no one was coming. If I had not had called them they would not have even refunded my money. I have never been tried so badly by a company and I would never recommend them.