Integrity Mortgage Group

This is my second review as I just refinanced again at a fantastic rate with Justin West of Integrity Mortgage. This was the easiest process ever and very quick. Justin is so very knowledgeable in every aspect of mortgage industry and answered every question or concern. He consistently goes above and beyond to make sure all goes well. He is definitely a «Loan Whisperer» and the best at making sure the customer is taken care of.

Bill Hierl is easy to work with and responsive with all my questions. As with any major financial transactions, make sure you review the paperwork thoroughly, ask questions as needed, and turn in everything in a timely manner. This was a conventional mortgage refinance. My friend used him a few years ago and recommended him as well,

I highly recommend Bill Heirl. He was great to work with and he made the process easy. He is extremely knowledgeable which allowed us to have trust in him through the process. I will definitely recommend him to anyone who inquires about refinancing their house.

I was referred to John Parks by a friend in 2009 and had a very good experience with a refinance. In 2012 I did another on another property and then a couple more. When I recently went into escrow, John was very helpful protecting my interests. I ended up not going through with the purchase at the very end, and John was again very helpful inasmuch as I had no agent representing me. John has been consistent over the years with delivering what he quotes – no bait and switch here which I have experienced with other lenders. I’ll be back!

Don’t waste your time. In my experience, they promised me a rate that was outstanding, the broker sent me links with comps judging my home’s value at a level that could give me a great rate. He asked if I wanted to lock and I said yes. He sent me a request for documents I returned promptly. Later he called to say he doesn’t think my home will appraise for that great rate and suggested a quarter point higher rate. I said, that it’s higher than the other rates I was quoted. By the end of the conversation we resolved that I locked at a good day and we’d pursue the lower rate and should my home not appraise, go with the higher one, consistent with the day’s rates and loan products available. He sends me more documents that said the rate was floating, I was concerned because we had agreed via email to lock. A week later the market had changed and the rate he originally promised was not available, nor were similar rates from other lenders. I was baited with a low rate that I don’t think he had any capacity to deliver. The only person who loses in that situation is the consumer, I would not pursue this company.

Julie Vari, as I have told her many times, is an absolute miracle worker!
We tried refinancing our mortgage through our current-​at-​the-​time lender and after about 5 months of foot-​dragging, late replies to inquiries, and general lack of interest in helping us (along with a crappy rate), we gave up on them and despaired of getting refinanced before rates started heading back up. Then a friend of ours told us that she got her refi within about a month and gave us Julie’s number. I called Julie the next day just to get an idea of whether she could do anything for us, not intending to actually get the ball rolling until my wife and I discussed it further, but she made the process so easy that within a few minutes I was sure I wanted to work with her. She told us that she could get us a much better rate than we were promised by our other lender and that it would take much less time. Ultimately, it took just over a month (and probably would have been quicker if third parties had gotten their documents over sooner) — and she got us an even better rate than she quoted in the beginning!
After our previous failed attempt and all the issues we experienced, she was an absolute joy to work with — very prompt in replying to emails, thoroughly knowledgeable, tenacious in getting the small tasks completed (even prodding us to do our part in a timely manner :)), honest, transparent, and always looking out for us. We hope we don’t have to do this again anytime soon, but if we do, we will certainly ask Julie for her help again! Highest recommendation!

I recently close a VA IRRRL REFINANCE with Integrity Mortgage, and I thought I take a minute to express my appreciation to Bill Hierl, my loan specialists. A month ago I received a no thrills VA Rate –deduction notice from Integrity and I was about to trash it. Last year I refinance my home and because I had such a bad experience with that company, I’ve been shying away from doing it so soon again. (but I could not pass up such a low-​rate)
When I called with my query, I spoke with Bill Hierl, he didn’t stumble or grope about what he’d be able to do after I gave him some pertinent information.
Needless to say, the whole process went smooth as silk. And that only happens when you deal with professionals. The courtesy, service and expertise that this company has will give them a Blank Check in the future.
–Bevil

Devi Hansen with Integrity Mortgage did a great job for me. My profile was a little iffy because of my self-​employed status. Devi knows how to review your income tax return to see where you stand before going much further. At first my loan app was denied, but Devi went back to underwriting and showed them how the numbers would work. She got my loan approved. I’m with Quicken Loans now for the first time and find them to be very easy to work with.
You’ll be in good hands with Devi Hansen. She is attentive, always returns phone calls and emails promptly, and is very knowledgeable. And she has a great personality and is a lot of fun and easy to talk to.
I’ve since referred a friend to Devi, and Devi handled that refi as well.
I wish I had more real estate loans so that I could work with her again. You’ll be in good hands.
By the way, you need not worry about you or your property not being in the San Diego area. They can handle your mortgage needs regardless.
I found Devi Hansen through an Internet query.
I was hesitant to forward her my financial documents at first, not having met her in person or visited the office.
I contacted the BBB; Integrity Mortgage checked out.
I contacted the NMLS board; Devi Hansen checked out.
All my business dealings with Devi were over the phone and through email.
At the end when it was time to sign, she sent a traveling notary to me, a local guy from my community who gave outstanding service.
This whole process was fast too. I think my loan was funded within six weeks of my initial inquiry.
Integrity Mortgage is legit.
Devi Hansen knows this business inside and out, and she will share with you her extensive knowledge.
Too bad I can only give five stars because I would rather give her ten.

«Integrity» Mortgage group of liers…
I had refinanced my house with Integrity Mortgage Group in 2009. I was working with Devi and Alex.
While doing refinance they promised no closing loan, but I have to pay myself for 2^nd loan subordination and was promised to be reimbursed for that at closing.
At closing I was not reimbursed, and negotiations with Alex did not work.
After reporting to BBB I got reimbursed.
Now, in 2012 I found that 2^nd was not recorded with county. And I could not refinance with any other broker.
I e-​mail Alex to help. To make 2^nd recorded — the answer was — it is not their problem I have to talk to BofA to do it on my own.