Jaguar San Diego

First time getting my car serviced here… They changed the wood trim and sadly enough… They didn’t care to clean after the installation… Disappointed!!!

Wow! The first time I can say I had a terrific car buying experience. Henry, my sales rep, was great to work with. We did most of the process via email and phone as I live two hours from the dealership. He kept in touch over a two week period, even while he was travelling.
Once we neared a final agreement, it was time for the chat with the sale manager. Dreading that, as past experience with sales managers has been terrible. But… there was Richard, friendly, helpful, not condescending in dealing with a woman. He offered alot of different leasing options and different car colors.
We went to pick up the car, still expecting something bad to happen, probably this time from
the finance person. But no, Janessa was great, we were in and out in a few minutes with all the agreed up costs and terms.
Surprisingly Henry was even there for the hand off and training, even though it was his day off and he was moving. Who does that!
Great experience, didn’t have to wait around at all, we were in and out quickly, driving home smiling! I’m definitely a customer for life!

i purchased a 2013 certified used jaguar xjl. i live in san jose, so was apprehensive about purchasing a car sight unseen. i worked with Slava at the dealership, and he was awesome and amazing. he sent me pictures, detailed if there were any imperfections (this is a used car so i expected some) but this car’s pictures were very clean. we worked out a fair price and i purchased the car. Slava was great to work with, had the paperwork fed ex’d to me, i signed, and sent back, wired monies to the dealer and had a transporter work with slava to get car shipped to the bay area. this was an awesome experience. when the car arrived to me, it was perfect ! i would definitely purchase a vehicle from this dealership again, and have Slava as my sales person. car buying/​shopping is usually never fun, but at jaguar san diego, it was great !

For all my services on Jaguar this is the place to come. Thanks Rose for such an excellent job on customer service.

Everyone is very friendly and easy to work with. We are very happy with our Jag and especially «Rose» in service. She has gone out of her way to insure our satisfaction.

This review is for the service department, which I have been to several times. Some of my visits have been fine, but others are very frustrating. I usually end up waiting about 20 – 30 minutes when I drop off my car for someone to come with the courtesy shuttle or a rental car, which is very annoying. They have a nice waiting area with wifi and coffee, but I would rather not have to use it so often. Then the rental car company comes and wants to up-​sell you on the insurance and can be pretty pushy about it. They also aren’t always great about sticking to the time they claim my car will be ready and usually just wait until the end of the day when traffic sucks.
I’ve gotten estimates from them that are ridiculously overpriced (of course it’s a dealership so I should expect that). I just end up doing anything non-​warranty with Firestone in PB (which has awesome service).
Last time I went to get a recall fixed they told me I didn’t need service for another several months, but lo and behold a few weeks later my service light comes on. So now I have to drive over there again, and wait for a rental car again, which is very frustrating.
Overall not the worst experience, but you would think when you buy a nice Jaguar the service would be exceptional. I guess they don’t really have as much incentive once you buy the car.

I stopped by here on a Friday afternoon to have a look around. I wandered the lot for probably 15 minutes and saw no one. While I appreciate that there was a no pressure atmosphere, it sure would have been nice to be acknowledged.

I bought an almost new 2015 Mitsubishi Mirage with 950 miles on it. But the dealership (Mercedes) didn’t provide an owners manual with the car and I mistook a polite reminder light for a mechanical problem light (green vs red warning coolant light). So I thought the light was malfunctioning — which it wasn’t. Robert the Service Manager was kind of enough to explain that the light doesn’t mean there’s a problem and everything is fine. It is just there to remind you not to stress your car out as the car warms up. My old 2005 car didn’t have any of that kind of stuff, so I assumed it was a problem.
Robert was helpful and polite. Though I have not had service with Mitsubishi (they referred me to the Jaguar side and Robert“s team), I hope that they have helpful people like him on there team. Or at least maybe get him to switch over to Mitsubishi!
And it was an added bonus not to need any repairs. Yay!

I took my Jaguar about a year ago to the service department for my headlight that was not working, about 6 hours later they said it wasn’t the bulb and would need more time. I asked how much time and how much money? They didn’t know but it would be about $ 1000.00 to $ 2500.00 depending. I took it somewhere else, it was a two dollar fuse that needed replaced. I thought I would give them one more chance, took my jaguar in… I gave them the error code for the computer error and asked if they could reprogram it… 7 hours later they said it had an error code and would need more time, the estimate was $ 900.00 just to try and reset the computer. This was very disappointing because I told them what the error code was to begin with… A ten minute process took 7 hours.
Thanks… But no thanks!
NEVER AGAIN!

TRULY IMPRESSED!
This review is mainly on the superb customer service given by Brendan Murphy and his finance team.
My husband and I stopped by to SD Jaguar prior to driving up to Encinitas to check out another Jag they had for sale. We briefly spoke to Brendan about the different models, etc as we were looking to trade in our 2011 Porsche Panamera for a smaller monthly payment (we are getting a third teen driver) and also a car with a bigger engine. (make hubby happy still)
Jags were affordable, luxury, fast cars that would be able to replace our baby porsche. After the failed Encinitas trip, we decided to stop by and see Brendan again on a saturday about 1 hour prior to closing time. We test drove two vehicles and went ahead and started to get the financing done on the XF that we chose and also the trade in appraisal. Of course most banks (including ours for the payoff amt) were closed and their appraisal specialist was gone for the day.
Brendan and their finance advisor assured me that they would work diligently to get the numbers right so we can A) Save money to purchase another teen car and B) get a car with a bigger engine for the hubby.
The next day they were able to come up with an awesome fair offer for the loan and trade BUT hubby was having 2^nd thoughts about trading the Porsche he dreamed of having all his life minus the (V6) engine!
So we contacted Brendan and he was very gracious and understanding that some things are just more important.
I just wanted to share that they were never pushy. They were extremely informative and really tried their best to get the deal closed. I just couldn’t convince the hubby to let go.
Looks like the teen driver will have to wait another year until we can afford that fifth car for the family!
If you are in the market for a Jag or any of their used cars… Ask for Brendan Murphy!

HAPPY is my theme song. Purchased a previously owned vehicle 1÷26÷2015, paused before writing this notice of thanks. Everyone was on point.
I searched and traveled far 125+ miles for the perfect vehicle. Thank you everyone.
Michelle M. Battle
(The Battle Men Love it)
Sidebar: Still very HAPPY, first service… at local dealer 4÷17÷2015 who confirms My HAPPINESS to be on target. Thank You guys, I will purchase from you again…

I just purchased an Altima for my daughter and Josh the salesman was awesome. They also helped me with my loan, thank you Heike & Vernon you guys are all awesome. Thank you Josh for detailing my daughter’s, hope to see you soon on our next purchase. Everyone was very helpful, than you San Diego Jaguar Dealer! You guys are awesome!!!

Ok here’s the deal. I had ! a 99 XJ8L smelled like old people my wife says i woke up saying it time for a new ride, looked up the new XF way out of my budget called Josh he is sales men found a 2009 XF Supercharged V8 fits ME lol Josh and Finance got me into it, YA there a few issues but its automotive we dealing with dream cars here .
They went way over my expectations and trust me there hi. i own a import auto repair shop .
Thank You Josh

I have been taking my car to San Diego European since they opened, I think around 2011. They take care of my car even though it’s not as new and shiny as it once was — they treat it like it’s as important as the newer cars.
When I pick my car up it’s washed and vacuumed (awesomeness!) and looks like they took great care of it.
I used to go to the old dealership when it was on the 163 before it moved to the current location. The head service advisor, David, was my advisor at the old location and is at the new location. I trust him, which is a big thing when it comes to your car. Someone on Unilocal said he was «snarky» but it sounds like they misinterpreted «knowledgable». David knows a ridiculous amount about Jaguars! He pretty much is like a Jaguar Doctor. (He has a wall full of plaques from Jaguar that look like a bunch of diplomas.)
Just got a coolant leak fixed and my baby’s running like a top! :-)

Stopped by this place to get a new$ 100+k car. Talked to sales
Person (some Arab guy). He suggested to meet us at
The lot to look at few different colors on the model they had available
We asked for some cold water and said that we’ll meet him outside
By the cars. It was like 85 °F outside and 30 min later nobody came to us.
???
Ok, it was to hot so we decided to go back to sales floor to locate the guy
We find the guy talking to different customers.
Out of curiosity we ased what is going on?
Sales person: well I had customers so somebody else
Is going to take care of u!
Us: !!! Ok, thank you.
We left the place and we won’t ever be back even if they will give a car for free!

On Wednesday June 18^th, 2014 I filled a long held dream, to own and drive my favorite car the Jaguar XF. Joshua, who goes by Paul, is the professional that I had the privilege of working with at Jaguar of San Diego on Convoy Street. Paul has changed my previous unfavorable view of «cars salesmen».
Paul was very courteous, professional, attentive, patient, and knowledgeable. He went out of his way to provide excellent customer service by offering various options, making helpful suggestions on how to achieve the most for the cost value, and even offered beverages to all of us several times.
Not once did Paul use sales pressure or negative manipulation tactics. He made it clear that his goal was to help me realize my dream. Before I went to Jaguar I thought to myself, this is what I would like the Jaguar representative to convey. To my surprise, this is exactly what Paul communicated.
I’m so pleased with my car and the wonderful service that I received. I would prefer to always work with Paul in the future as he is a top rate professional.
Sincerely, James D. Reamy

I had a great experience purchasing a used Jaguar from these fine folks. The car was in immaculate shape, and they were professional all the way. They had some really high end vehicles in the showroom — I was a bit envious!

Took my X-​Type into be serviced a few days ago as my driver side door broke and I could not open it from the inside or outside. All I could see was $$$$. I took it into Jaguar of San Diego as I knew it was going to be a dealer fix for sure as I could not get the door to open no matter what I tried.
I took it in and spoke with the service consultant Ryan. He was very respectful and encouraged me that they could get it fixed no matter what it took. I waited in the waiting room for a bit to hear the verdict of what the issue was and it turned out that my locking mechanism completely went to crap on me.
Ryan assured me they could repair my door and replace the locking mechanism and even advised me on a worst case scenario which I appreciate as I always like to know the ‘just in case’. Ryan sat down and gave me the quote before ANY work was done to my Jaguar and asked my permission to do the work and put me in a rental right away (within minutes).
After getting my Jag back today and it all being repaired they noticed a few things that needed attention relatively soon but did NOT try to hard sell me on getting them down now or ‘it’s the end of the world’. They quoted me a fair price for the fixes and said to bring it in whenever I feel comfortable.
I truly appreciate the courtesy and honesty of this dealership as it is not common so much anymore… or at least in my past experience. I will most DEFINITELY be bringing my Jag back here again to have it serviced. Truly appreciate Ryan and his help!

My wife and I stopped in to look at a used Range Rover last week. They had a few on the lot, and the one we looked at was very clean and in great shape. Terry in sales spent a lot of time helping us out. He was very Professional and personable. Just the kind of guy I like to work with. Great experience.

I had a great experience with San Diego European Motorcars, and would certainly recommend them.
Donald Wade, my salesperson, was knowledgeable about the car, passionate about what he did, and was honest throughout. Didn’t feel like I was dealing with «sales» at all. The whole experience was low pressure, very friendly, and productive.
When I decided that I’d found the car that I was interested in, we were actually able to do the whole deal the next day by text! I don’t think I talked with him once, which, in my case, was a very good thing. He kept me in the loop the whole way, got me the very most out of my trade in, even calling in some contacts of his own to help.
The other cool thing was that once I decided on the car that I wanted, we basically did the whole deal by text. He was certainly available by phone or in person, but we got a lot done that day just by texting back and forth. Just about the lowest hassle buying experience that I’ve ever had — super cool.
Now I’ve got the car, I still feel like the company is with me on this, and that I have started a relationship with them. I could have gone to a lot of other places to buy this car (a 2013 Jag XJL), but I am really happy I stumbled upon these guys.
They come with the very highest of marks, and are at least worth a look if you are in the market for a Jag. If they don’t have what you want, they will find it.