Jerome’s Furniture

First, please take a moment to read my prior reviews on Unilocal of companies I have done business with. Not a single bad review of any merchant. (We try to be informed shoppers and buy from folks we have confidence in)
Regarding Jerome’s, in my opinion there are consistent themes prevalent in the Unilocal reviews, but you be the judge. In our case, we have purchased from Jerome’s on a few occasions. Our experiences in the past were always acceptable. Quality is what you pay for.
Recently my wife and I had made the decision to buy some new pieces of furniture and after much shopping made a decision to purchase a leather sofa and loveseat from Jerome’s based on price, appearance and availability. Our sales guy assured us that the merchandise was in stock and would be held for delivery to us on our desired date if we paid for the merchandise in full, which we did. Right up until the delivery date we were assured the furniture was ready and waiting. We also subsequently purchased additional items. The day before delivery we were told that the loveseat we had paid for had been back ordered. We went to the store and talked to the sales guy and the sales manager and informed them we needed to understand what had happened as well as making it clear we were considering cancelling the order. After much ado the sales guy and his manager assured us that all was well and the furniture was now «available» and would be delivered the following Saturday. Up to the morning of the delivery Jerome’s confirmed (in writing) again that everything was in stock. The morning of delivery the truck arrived and alas, no loveseat. Back ordered until late January. I called Customer Service and asked to speak to a manager. It is not a pleasant experience to deal with Jerome’s Customer Service. The customer rep flippantly informed me that nobody in the Jerome’s organization was available to speak to me about the order and that there was «apparently» a miscommunication at the store.
Long story short, we feel like the actual availability of our merchandise was misrepresented and they essentially had our money (over $ 4K) for a number of weeks before they finally delivered all of the merchandise. Ultimately, after I made a major fuss with one of their general managers we were able to negotiate a discount off the retail cost of the furniture. I do understand that furniture frequently requires a deposit up front, ordering and waiting, sometimes many weeks. I can accept that. My beef here is the representation that the merchandise was all in stock, ready for delivery and that if we paid in full up front it would «lock» the merchandise for us.
If you purchase from Jerome’s, read the Unilocal reviews first and make a wise consumer decision.

Recently purchased furniture. At the beginning of the conversation all we were looking to purchase was in stock. After the paper work and payment it then the salesperson double checked. Then some may be a week late. Then after a week we called the salesperson and that one week turned into no more than four weeks back order, HONESTLY!!. Sent an e-​mail to Jerry Navarro. Was supposed to have a return e-​mail in 24 hours. That was a week ago.

Bummer, Jerome’s Scripps Ranch. Your salesperson gave inaccurate advice. We made a Jerome’s purchase based on his advice and then discovered he incorrectly steered us. Shame that you don’t practice excellent customer service to help remedy his mistake.
If you are looking at buying a bed, don’t take their word for the thickness of the foundation/​boxspring that is required to complete the look seen on their website and in the showroom. They had an opportunity to turn the situation around during my follow up call with the store manager, Ashley, and didn’t step up to make it right. Stating that it is a training issue on their end is nice but she stopped there. Too bad she didn’t take the opportunity to wow us.
On a related note, if you go to the store and decide later to make the purchase by calling your salesperson at the store, he may tell you that you must go back to the store because he can’t take your credit card over the phone. If you question this, after some reluctance, he may acquiesce and offer that you may buy your Jerome’s goodies online. This means you actually don’t need to go back to the store to purchase. You can even click to see the drop down menu and choose your salesperson so he gets the commission. The guy wants to ensure his commission. Makes total sense. No need to be obtuse about it. I’m always happy for those who do the work to earn from their efforts. If Jerome’s would treat their customers as savvy, modern shoppers who appreciate accuracy and efficiency, it would elevate the entire experience.
It is also not entirely pleasant to navigate their automated phone system when you call. They don’t easily divulge their direct store ph# which would be easy for them to do so you have to spend time waiting to hear your preferred store’s 4-​digit code. Jerome’s is too much effort and not worth it. They could up their game on the back end after someone becomes their paying customer and reap the benefits with people who keep coming back. Another minor annoyance which would not be bad if not for everything else that was upsetting, their robocall to confirm time for delivery mispronounces the name of their store. Easy to fix, I would think.
Get your beds from Sleep Train Carmel Mountain, ask for Nick or his team and you will enjoy the entire experience.

I have bought thousands of dollars worth of furniture at Jeromes over the years– sofas, sofa sleepers, kitchen tables, sectionals, mattresses, recliners, etc. Why have I bought so many sofas? Because they are poor quality and they don’t last. You’d think I’d learn my lesson. My most recent purchase was a disaster. It was a sofa sectional. It was very comfortable until the feathers poked out and stuck everyone. This wasn’t an isolated event, It happened all the time. My living room looked like a chicken coop. I contacted Jeromes with absoluting no response. So here I am stuck with this poor quality sofa. I also bought a kitchen table that is falling apart after less than 2 yrs and really very little use. Be careful sitting in the chairs because they will collapse. I am moving soon and throwing these items out.

Ask for David!
He was awesome in helping us get everything we needed. Another thanks to the manager Mark as well!

We sold the mattress and bought one somewhere else.

Sure, everything in this store looks great, then you pick out what you want, test it out feels comfy and you drop 1800.00 on it. They deliver it and it’s not what you tested out on the showroom! Yup, that was my experience. The customer service wants nothing to do with anything you have to say and seem to try and ignore anything you have to say.
All I want is for them to deliver the correct order. That’s it, but not gonna happen. This was all about a mattress. Now I have resorted to sleeping on the couch because the mattress they sent is so painfully hard and unbearable to lay on. And definitely not the same as the one I tested. I have been back twice to retest the floor model… Totally different!!!
DO NOT TRUST THES PEOPLE, dishonest!

Nice furniture. Clean, neat show rooms. Customer service is horrendous!!! Was supposed to have same day delivery but they closed on us because «they were too busy». Then when my furniture was supposed to get delivered I received no email, call or text about time. I had to call customer service TWICE to get any information and when you call the phone rings for 12 minutes straight until someone picks up, no hold. Then when they finally text me with delivery confirmation it was the wrong address. I spent 5,000 $ at their store and they can’t get things straight. Still waiting for my furniture to arrive, will update later. Very disgruntled right now.
UPDATE: The delivery showed up unannounced after we were told that they would call 30 minutes before they arrived. The delivery men we’re very nice and helpful and they even helped us turn on the gas heat in our home. They assemble the furniture quickly and professionally they had a thick padded mat that they assembled on to prevent scratches. They left around 8:40 p.m. after we received our couch damage d. The entire back frame of the couch was broken. It came from the warehouse damaged when they took the cardboard off it was really disappointing to see the frame broken. The movers returned the broken couch to the truck and got customer service on the phone for us so that they can deliver a new couch hopefully first thing in the morning. Will update in morning when we receive our new couch hopefully in one piece and at a time that is convenient for me.
Update number 2: I received a call 8 a.m. the next day telling me that my furniture will be delivered between noon and 4 pm. I told them that I would not be home at those hours and I would need the furniture delivered before noon. I was told that the delivery driver doesn’t start until noon. I asked if they could have the delivery come in the evening between 5:30pm and 9:30pm and they said yes they would change that. Later I received a text saying that my furniture would be delivered between noon and 4 and I disregarded it cuz I thought I already called them that morning to inform them to deliver it later. At 1 p.m. I get a voicemail saying that the delivery will be there at my home in 10 minutes to deliver the furniture. I was at work and my husband had to leave work to come home and meet the delivery driver because the company sent them at an inconvenient time after all ready and four and then I wouldn’t be home until later. The furniture is nice it looks good some of the drawers in the dresser and nightstand stick you have to forcefully open and close them and there’s a little nick and the kitchen table. In the end don’t buy from this company worst experience I’ve ever had in my life from customer service.

Jerome’s is absolutely the worst place to buy furniture! I went and I bought tons of furniture one bed several couches and in less than a year the mattress on the bed sunk in and nobody really sleeps on that bed, it is in the Guest room! One of the couches that’s less than two years old and is in a room that hardly gets used, the back fell through. Jeromes would not cover the mattress to the bed that by the way was under warranty, and the couch that’s less than two years old they won’t cover that either because they say is not under warranty! Bottom line whether you do you have a warranty or you don’t have a warranty Jerome’s will not stand behind their furniture because it’s cheaply built! I think you’re better off buying cardboard furniture! By the way, I give this no stars, but you may have to push a star to be able to post. Regardless, we work hard for our money and I’m sure you do to, spend your money wisely and do not shop at Jeromes…

Please go see Laura, Heather, or Aisha,
They will give you excellent customer service. They really care about making you feel happy. This is a great customer service team, and I will always deal with this store because I know that at the end of the day, I will leave happy.
Thank you for helping me with my new bedroom furniture. What a great experience. The furniture looks so cute, I am so happy with the out come.

I want to start by saying I LOVE JEROMES!!! Excellent furniture, fair prices, wonderful and helpful staff, and great financing. My husband and I went in and Armando was our salesperson. He was so nice, patient and helpful. The couch he recommended was the couch we bought and we love it. It is a beautiful 100% polyester sectional in a gorgeous cream color. We also purchased a bed, 2 nightstands and a beautiful plant. Mark is one of the managers there and he was also very kind and helpful. Our delivery was just as smooth and easy. Claude and Chobert were our delivery guys. They were helpful, efficient, quick, and kind. I am 100% happy and satisfied with my purchase here. I buy all of my furniture here and will continue too.

AVOID! I wish I had checked Unilocal before going to Jerome’s. Don’t make the same mistake. If you have a Costco or Sam’s Club membership, get your furniture through their online catalog… NOT Jerome’s. Here’s why…
Why 2 stars vs 1? Because I try to be realistic in my reviews. The furniture and experience, while not my favorite, was not the worst ever (1 star). Some people are either 1 or 5 on Unilocal… and that’s not helpful.
We recently purchased furniture from Jerome’s. I’ll highlight the experience.
1) At one point when we had a question, the sales person wouldn’t help us because he wasn’t the one who first spoke to us when we walked in. In other words, he wouldn’t benefit from helping us, so he didn’t. Tacky.
2) We received no phone call or visit when our furniture didn’t show up during their 4 hour window. We contacted them and they said they forgot. Jerome’s will also tell you it’s not their fault because they hire a contract company to do their deliveries. Well guess what, Jerome’s…I bought my furniture from YOU, not the delivery company… so it’s your responsibility. They said they’d reschedule, but we said «No, bring it now. You’re already late.» They showed up at 9:30pm (over 6 hours late) and didn’t leave until 11pm. Ridiculous.
3) The delivery guys are not professional movers. They are hired muscle who don’t know how to put furniture together very well.
4) We had 6 issues with our furniture. I told the guys about the issues, and they said it was a manufacturers defect. They make you sign a document saying it was delivered in «Good Condition». Technically, once you sign… you CAN’T return the item to Jerome’s…no matter what. Costco? You can absolutely return it… whenever, for whatever reason.
5) We paid a lot of money (much more than Costco, even) for our set, because it was a supposedly high quality set. Turns out while it’s pretty good quality, the build is poor. So many angles, etc were off so that things didn’t close properly, didn’t align well, etc. Horrible quality control… though the showroom unit was much nicer. Fooled.
6) It took a full week for Jerome’s to send out a repair person to fix things, and some things couldn’t be fixed, so they’re ordering replacements. Ultimately, the furniture will be completely ready for use about 3 weeks after we purchased it. The reason we went with Jeromes vs Costco? Because we didn’t want to wait 2 – 3 weeks for our furniture (Costco delivery times vary depending on the set).
Lesson Learned: Buy from COSTCO (or Sam’s Club) online! They are worth the wait! Costco is superior quality (we recently purchased another set from Costco and there is a big difference in material and build quality vs Jerome’s).

So i mean it wasn’t a horrible shopping experience but if you’re first going to tell me you are going to check availability and then confirm with me that they have all the pieces and complete the purchase and have me pay and everything and when you go get the receipts and come back like 30 mins later to let me know that a piece is currently unavailable yeah i am going to be a little upset.
Since i already paid i guess it is fine because according to this sales person the parts will be available later in the week (5 – 6 days) and They will give me a loner for the time being. I was fine with that but then I arrived at the warehouse to pick everything else that was available up and just because I wanted to confirm the dates asked them to confirm the availability of the missing piece and then turns out that item won’t be available for more than 2wks. Yeah no. I understand if the sales rep was off by a couple days because of shipping and everything but this is way more then a couple days.
I was so disappointed. My shopping experience was good but the rest of it not so good. I thought i finally was going to get home set everything up and perfecto but no. Ughh word of the wise, check availability with the warehouse personally.

Huge disappointment. For all of you lucky ones who are doing your homework right now, stay the f away from Jerome and go to Mor or anywhere else. I bought the diner set from Mor, pleasent experience. I bought a bed and mattress from Jerome a few days ago, almost blew my brain out.
Problem1: We got lied to by sales that they have plenty of units around, but got a last minute call saying they cannot find a part and had to delay the delivery by a day. How can you have multiple units but cant find a part. By the way, reading into other posts, there seems to be a trend on the partial delivery.
Problem2: Defected parts. When the delayed delivery came, there was a 2-​inch gap around the edges between mattress and bed frame, and I can freaking see the wooden bars under the mattress. I went to the store to check, and the unit on the floor was nicely aligned. Also, there was a huge crack next to the drawer.
Problem3: Customer service can’t do jacksh**. Don’t get me wrong, they were nice people, but they don’t have any real authority to make things right. They kept saying they can send out tech to house, but after I explained to them that you cannot fix frame size, they agreed and can only forward my situation to store manager.
Problem4: Store manager is another sales who tries to manage you than making things right. I was told by customer services that store manager can discuss mattress refund, but when I reached her, she told me corporate had to approve. I certainly felt that they used different tactics and execus to manage customers rather than make things right. And guess what, refund rejected on the mattress, even though it was untouched and left as delivered. We were sold on the bed and mattress as a package, but I cannot refund them as a package. So now I stuck with a mattress which says «Jerome sucks» to me every day.
It certainly felt that Jerome is not interested in building repeat or loyal customers. I congrat them for killing any potential business that my friends and families could bring to the table, and I hope they will continue with this practice, so they will crash and burn. For the good of consumers, please pass this on.

The quality of the king sized bed with storage was poor. It’s structural design is weak to the extent that the slots and skinny legs in the middle gives way easily. If it can’t hold 250lb of total human weight it is poorly designed. This is less than 10 months after the purchase.
The technicians did come home and fix the slots since it was under warranty but it gave way within 2 weeks! In comparison my parents still have their bed from their parents and it’s still in perfect shape. Is it so hard to design a structurally strong bed?

Used to love jeromes but after our most recent experience (last year) we will never go back. We ordered a full bedroom set including a queen bed, dresser, chest, and 2 night stands. We also purchased a dining room set. It took 3 (yes, 3!) individual deliveries and multiple complaints with customer service and our salesperson before we finally gave up.
1^st delivery: 2 cracked dining chairs, unstained headboard with scratches, and damaged nightstand
2^nd delivery: headboard and nightstand still not resolved
3^rd delivery: headboard okay but nightstand STILL had damage on the inside (not visible most of the time so we just kept it)
The worst part is that NO ONE cared about trying to help us or make things right. Stuff happens, we get that, but a good company with good customer service will try to help resolve the issues. A good company will try to win your business back. And now that we’re looking for a new bedroom set for our daughter and new living room set we’re speaking with our wallets and going elsewhere.

I’m on the wall about this place… On one hand, the sales guys are very attentive and close by and eager to lend a hand. On the other hand, they are VERY attentive and close by and eager to lend a hand… Either these guys are commission paid, or they REALLY REALLY REALLY want to help you find a sofa. Unfortunately, it is really hard for them to be helpful when there is something specific that you are looking for but it is specific to you. Like «I am looking for a color that appeals to me» or «I am looking for a certain comfortable height». I appreciate them trying to be helpful, but sometimes you really just need to sit on every single couch until you find one that feels comfortable. They do try very much to be helpful, and they are all ridiculously friendly and helpful.
Some of the prices are very reasonable and some of them seem kind of high with no real rhyme or reason as to how the prices are picked. Magic 8 ball maybe?

If there was a way to post negative stars I would. Prototypical bait and switch. We bought a $ 300 carpet from Jerome’s and the salesman explained the Guardsman warranty. I usually pass on warranties as I never use them but was assured that this was the best warranty money could buy, and why not, it’s a carpet and it’s sure to have an accident which the salesman assured guardsman would cover EVERYTHING! As fate would have it a candle spilled over our coffee table and on the carpet. I followed the instructions on the claim and it was denied. Apparently they do not cover wax spills.
Hopefully others will heed my warning and never do business with these people or Jeromes again.

Furniture ordered last night.
Furniture delivered just after 2p the next day. That’s great, but no text to confirm delivery. Mark the salesperson said there would be a text.
Leather couches delivered with a tear, scratches on leather and hardware, and misaligned decorative buttons.
Mark said leather was durable and the couch we were getting was «a forever sofa.» The delivery operations person who we were in contact with regarding this snafu said that leather scratches and/​or tears easily. I’m confused.
We sent both couches back. They offered to deliver new product tomorrow but couldn’t commit to a time until we received an email disclosing the delivery time.
I will keep everyone updated and change ratings up or down as appropriate.
UPDATE:
Today 5÷30÷2015 was a second attempt at delivering furniture and yet again it came with tears and scratches. We declined the furniture when it arrived, only this time the delivery men managed to damage my door. I now have brown leather paint on my white door. The delivery men asked me for a paper towel and soap but couldn’t fix the issue. They then applied white furniture paint to my door as a mediocre attempt to cover up their tracks. However, I took pictures of the door. They managed to move the furniture in without damaging anything, but for some reason couldn’t do the same when moving the furniture out of the house.
I called Jerome’s customer service (as instructed in Unilocal!) and spoke with Biaz from customer service since Zach was unavailable. Biaz indicated that his property management team would be notified, and that he would work with the Scripps store manager to try and resolve this issue. I will keep everyone posted as this issue progresses.

Great furniture selection at this location. The salespeople were very knowledgeable about their products and would recommend the best furniture for your needs. I love furniture shopping and my experience at Jerome’s was outstanding. So yay!
Tip: You may want to visit their sale/​clearance showrooms. Some of their furnitures there have very minimal scratches that you may be able to live with. The stuff in this showroom are marked down — great for bargain hunters.