Jiffy Lube

(It would seem the managers tried to have my review pulled for personal information. I’ve now included a photo showing that no information is relieved that is not reviled by Jiffy Lube themselves)
2÷2÷2016
Will update review after I visit tomorrow. But this is based on my experience today.
My wife’s car battery seemed to be going bad. The car was struggling to turn over but would still start consistently. The battery was about 6 – 7 years old and had some corrosion around the positive terminal. All signs pointed to the battery going bad or the corrosion preventing a good charge. We asked the guys at this Jiffy Lube check the battery and it came out way below the charge it should be putting out. No surprise. They asked if we wanted the battery replaced and for convenience sake (I can and have put them in myself, but my wife needed her car for work) we let them do it.
The guy interacting with us told me the battery would be 129.99 a little high but not an issue. The first problem: when we were given the bill it said 139.99 for the battery. I figured this might have just been a honest mistake so I didn’t say anything. Second problem: we get into the car and on the way home the radio is not working. So we had to look around online for some code to type in (this should have been done by the techs. Third and biggest issue: after we are home for 20 minutes. Literally less than an hour after the replacement, my wife goes to use her car to go to work and it doesn’t start. None of the electric is working in the vehicle. The car will jump start, but the battery won’t hold a charge. So after this I took a look at the battery. The battery looks used not new and obviously is not working.
I’m going to go back tomorrow with my own (higher quality) battery I’ll buy at Costco and ask for a refund and the removal of the battery. I’ll put in my own. Rather than a convenience this has been a hassle.
If I’m given the full refund plus I’m going to ask for and the value I’d get for returning my old battery to Costco (about $ 14) I’ll post an updated review for customer service. But as of right now I’m pissed and I don’t trust these guys one bit.
Update 2÷3÷2016:
I tried calling the location twice today at 11:10 am and 11:11am and my wife did the same an no one would pick up. The phone would give us an error as well.
I dealt with Alvin (in person) and Daniel Aytes (on the phone) the district manager today. I was told I could not be refunded directly to my credit card. I received in writing that I will have a full refund mailed to me within 5 – 10 business days. So If I do not receive the check in the mail by 2÷17÷2016 I’ll be even more pissed off. I took pictures and was there with my wife.
The way we were treated was pretty unbelievable. The Tech was treating us like we didn’t know what we were talking about. We bring in a starting working vehicle and get a new battery. With the new battery the car will not start. Pretty simple. With this new «bad» battery, the vehicles locks do not work nor does any other electrical. However the vehicle will start when jumped and will drive around afterward for over a half hour. This indicates no interim electrical problems, no starter problem, and no alternator problem. The only thing being indicated is a battery issue. The tech then uses a volt meter to check our new battery and says it comes back as a good battery and tries to sell us some other fix for the car. First, a volt meter does not indicate how the battery behaves under load. Second, obviously if the car worked I wouldn’t be here with the battery asking for a refund. It was a huge pain in the ass dealing with these people. I left today with a receipt saying they will refund me and someone else’s old battery that I can turn in when I buy my new battery at Costco (they had already gotten rid of my battery core they claimed).
Lastly, when we removed the «new» battery we were given the date on the battery read ³⁄₁₅. So we were sold a «new» battery that was 11 months old.
Update 2÷5÷2016:
Bought a new battery and put it in myself. The new battery has the same type of date stick but is dated for this month (it’s new). Car starts up with no problems. Also I was able to get a 500 CCA battery for the same price and Jiffy Lubes 375 CCA battery.

Fast, easy, great customer service. Didn’t have much time in my day and I was out of there in 10 minutes!

I have been going to this location for approximately 10 years; only recently have I had a problem with is location.
Background: I am a do it yourself guy; I perform all my own vehicle maintenance on my personal vehicles. However, on my work vehicles I opt to have them serviced at commercial automotive service stations; like Jiffy Lube.
Issues:
1) During my last visit to this Jiffy Lube location I observed the employee in the pit hammering on my oil drain plug. I inquired with the guys, who I thought I had a good rapport with, if hammering on the drain plug is a new service technique. The employees advised the drain plug was stripped on the outside. I told the employees they were the last to service my car with a LOF, and I had the employees pull my service history to confirm this. With this, I asked why it was over torqued, the employees gave no reasonable answer other than suggesting I had a oil change in between visits to Jiffy Lube and that location over torqued the drain plug; I assure you this was not the case. In the end, because I was a repeat customer, I asked the manager, and District Manager (showed up at the location while I was cashing out) if I could get a better discount on top of my fleet card discount for the inconvenience and potential damage done to the over torqued drain plug and methods to remove said drain plug. One employee essentially stated why do you care, you don’t pay for it, it’s a work vehicle. The DM stated there was nothing he could do for me
2) While waiting for the service to be completed, thirty minutes or longer, I observed in their trash can what appeared to be brand new air filters. I asked the employees, in a joking manner (but was a serious inquiry) if they target little old ladies and people who don’t know much about vehicles, by recommending in needed service. I was told they simply ask the customer if he/​she wants a new air filter. If the customer says yes, they replace it. Now really, people depend on service stations to tell them what they need done. If a customer doesn’t know much about vehicles, and the jiffy lube employee recommends a particular service, the customer will trust the Jiffy Lube employee with the sales technique of a leading question «…and you want your air filter changed today as well.» This makes Jiffy Lube not very trustworthy.
3) Lastly, from my observations, some of the employees at this location haven’t had any formal automotive training as technicians. I saw a senior employee training a newer employee who did not know to change the rubber O-​ring around the oil filter cap. I realize we all have to start somewhere, perhaps Jiffy Lube should have a indoor formal training and test before they set these untrained employees on customers vehicles.
Being a longtime customer of Jiffy Lube was always a matter of convenience for me. However, during this last visit I realized this business lacks integrity and willingness to make a wrong right. For this reason I will not patronize Jiffy Lube Kearny Mesa; or any other for that matter.

I hate getting my oil changed but these guys were Super friendly and quick!!! I didn’t feel pressured into doing anything addition. Highly recommend this place if you need an oil change or any car service!

Stopped in mid day on a Saturday. Expecting it to be insane busy I brought some work to do. Pulled up and went right in. 7 minutes later, my car was ready!
I got a full synthetic oil change, top off the fluids, add air to the tires and windows washed! I’ve been coming to jiffy lube for years and years and have never had such a great experience.
They even told me we can take our smart car here too. Good to know they’re familiar with all vehicles!
Wish I had gotten the name of the gentleman who rang me up and walked me to my car. He was so very nice and even said, «thank you for the pleasure or servicing your vehicle this afternoon!» Who says that?! A nice man who enjoys life!
Keep up the great work guys! See you in 7500 miles!

Got an oil change and they said it would be 45 minutes, but they finished in 30 so they were very quick.
They employees there are very nice and helpful, gave good advice on which oil to use but didn’t push it on me which I appreciated.
The waiting room is nice and comfortable, air conditioned so perfect for those hot days.
Will make this jiffy lube my go to place!

Expeditious service on a busy Saturday. They touched up some AC work I had done at another location with no hassle. I came in with an oil change coupon from my phone which they gladly accepted. They did the safety inspection, AC service and oil change in less than 40 minutes. The manager was polite and the mechanics were also efficient and professional.
There’s also a mini mall across the street if you’re bored and want to take a walk or have lunch.
HIGHLY RECOMMENDED.

This happened some time ago, however, I will relate my experience to you. I took my vehicle in for a oil change and a oil filter. The next morning I noticed oil on the driveway. Upon closer examination, I discovered the oil seemed to be leaking from around the oil filter. I returned to the shop and they examined the vehicle, stating that they could not find where the leak was coming from. I took the vehicle over to a local gas station and auto repair shop and they put it on the lift. The mech showed me where the oil was leaking from. You guessed it, the oil filter. The gasket on the filter was seperated and the oil was leaking from there. He changed the oil and replaced the filter and cleaned the undercarrage of the vehicle. I was charged $ 60.00 for this service. When I notified the manager of Jiffy Lube, his reply was «how is that possible?» We all know how it is possible. Do yourself a favor, take your vehicle to the dealership and have your oil changed there. They often have coupons to save you money. Call first.
P. S. I just read the response from the honey dripping business owner. All I can say is that I needed a laugh. If you are so sorry, why don’t you reimburse the sixty dollars I was out of pocket because of your employee (s) negligence/​intentional conduct. I still have the invoice from Clairmount Auto care. Yeah, that’s what I thought.
Anyone who takes their vehicle to this location after reading the horror stories posted here deserves what they get. Govern yourself accordingly.

I took my Prius in for an oil change and was sold on an engine flush because oil was low and I was 400 miles past due. Apparently oil gets «slushy» under these conditions. As a female, you have to believe what they tell you. So the guy sold me on the flush. Being in the service business myself, we have to be honest. But not everyone is. Two stars are only because he was a great sales man. FYI to everyone, you don’t need and engine flush for being 400 miles past due on an oil change. I will learn to do oil changes myself. Cannot deal with up selling an oil change.

Yeah, well — this is my first review here on Unilocal,didn’t want to start out like this, but I’m compelled to warn potential customers about being swindled here a little. I was encouraged to get a more expensive synthetic oil change rather than using regular oil because of a promotion where I’d be receiving $ 20 off, and I was told I would receive a «check» in the mail. It was NEVER mentioned that this «check» was actually for $ 20 off my NEXT oil change. I was told several times that it was a $ 20 check to me, so I was happy yesterday thinking I got a really good deal on a synthetic oil change. Very dishonest business practice, Jiffy Lube — Clean up your act, that’s not what customers expect from this company. Shame on you — you’re now «Iffy-​Lube»

I didn’t have time to do the oil change so I told my mom to take it to a convenient shop, she took it to this location and they charged her $ 63 for a basic oil change on a 2002 Toyota Avalon. I talked to the guy who was working with her and he was very rude and tried to create and excuse why it cost so much. There is no reasoning behind charging her 3 times what it should have cost. Overall, this shop was untrustworthy and I would never recommend anyone to go to this shop.

Got an oil change. They were very professional. I really enjoyed my time there. 15 minutes, full synthetic oil change. Not too salesy not too dirty. They worked really fast even though there weren’t people behind me, very efficient. They had free coffee… Maxwell house would be my guess. I wrote this while waiting. I hope it wasn’t too snarky. They were seriously very friendly and very efficient. I was probably out in 15 minutes, it was like having my own pit crew.

Wow such a CLEAN Jiffy Lube! Great fast service exactly what you need to get a quick maintenance/​oil change/​engine flush. Thank you!

Honestly, I haven’t been so upset getting an oil change. Last time I was at this jiffy lube they had the wrong mileage on my car from the previous oil change and a different oil on record when they said I put on the 5000 mile oil.
This time I opened the door to my truck to leave and the lever to open my hood was hanging out. They tried to say that it was disengaged when they found it, however last time I opened my hood was when I was getting my oil changed their last time. And the lever wasn’t sticking out at all, until after they changed my oil.
The employee that said it was disengaged, Mike, had left when I noticed it was broken.
They didn’t try to fix it and said that it was my fault. The only thing the manager did was give me the phone number for the DM and recommended that I contact him.
I will definitely not be back.

I always go to this same jiffy lube location every time. (Even though it’s further from my house than it used to be)
I keep going back because the service is never anything short of fantastic!
EVERY employee is always so nice, friendly and helpful.
Thanks guys!!!

Came in early-​ish on President’s Day and there was plenty of staff available. I was greeted right away and very friendly. They had options to choose from but I just took the old school oil change for my 15 y.o. truck.
They pointed out that the air filter needed changing. They topped off the fluids and checked tire pressure. Think I paid $ 10 for this, which I agreed to and felt was worth it. The man that cashed me out was also super courteous. I will be back in 3,000 miles for sure.

This is where I’ve gotten my oil changed for years. Quick, affordable (about $ 35?) and nice staff; can’t ask for much more. I’ve had my share of automotive places make me feel like I have no idea what I’m taking about and try to convince me of everything my car NEEDS, and they do not leave me feeling like that. My car is always returned squeaky clean, vacuumed, clean windows and a friendly goodbye from staff. I will for sure keep returning.

Came in before heading in a long road trip to get my car checked coolant, oil, tires, etc. when they opened up my hood my batter had green acid on both sides. Mind you I have no ideas about cars, these guys however, (Phillip) to be exact not only did the top-​off check but cleaned out the acid from my battery.
If your like me who doesn’t know much about your vehicles these guys will go above and beyond helping you and explaining what’s going on in your car & give pointers On how to fix it.

Got an oil change today on my other car came in over the weekend and the service was so good I wanted to stick to my word of being a regular now thanks in part to Troy great customer service and very personable will definitely continue coming back

Quick service! I went to get my oil changed and informed the service tech that my back tail light was out and needed to be replaced. All was done quickly and efficiently even while I was on my lunch break. The manager is so nice and cares about your experience! Thumbs up!