Jimmie Johnson’s Kearny Mesa Chevrolet

Derek in the Service Dept was great! Helped prioritize what had/​needed to be done vs what should be done.

I bought my car here a few weeks ago — I came in with my Dad who has had some pretty bad experiences with car dealerships. Overall, this was the best experience he or I has had! Justin Hawkins was great in helping us find the right car and get everything we needed quickly and efficiently. There was no wasting time or misleading of the deal. Very straightforward and fast. Joe Brommer in finance was also great and helped us feel comfortable and showed that there were no hidden fees. They were all easy to talk to and helped us get a great deal quickly.

Took my Isuzu rodeo to get a fender bender fix at the body shop ! The staff where very nice and the work and the paint are amazing thank you Ricardo

This dealership is a joke. They are unprofessional and insulting all at the same time. I leased a 2016 Cruze from them because there were good rebates that could be applied to the car. The deal was good for a 2 year lease and I could pay up front so I wouldn’t have any payments. Wow! No monthly payments if I paid up front now… well, ok let’s move forward. So I had Joey and Brian from sales run the numbers for how much I would owe now to have no payments versus monthly payments. They run the numbers and bring back estimates with two different sell price. Of course, I questioned why the sell price were different if the deal is still a «lease». There was a discrepancy of atleast 1k between pay up front now with no payments or payments for the next 24 months. The rebates were different too. I never got a straightforward explanation, instead I was insulted with «do you work for free, well neither do we». Excuse me, but if I worked for free, I don’t think I would be leasing a commuter car as an extra vehicle. Regardless that was so irrelevant to me catching his BS of why the sell price was different. Furthermore, I waited over 3 hours to get this deal moving. These workers are incompetent, they talk in circles, and when you catch them in their shady business practices, they get stuck with their words and make no sense. They even sent a threatening message that if I didn’t provide them with a previous lease agreement, they would come to my house because they are shady and were getting audited as I’m typing this. Don’t give them your business! They need to work on their management team, customer service, ethical practices before selling another vehicle. Absolutely rude.

After posting my complaint on social media, I did receive a call back from management. They agreed to work with me to void the contract and refund my deposit. However, never did they apologize or admit that they were in the wrong, making false claims about my rights, being unprofessional/​disrespectful or for lying. I’m sure if ownership knew, they would not approve of the lack of professionalism and level of customer service provided.

I am a Chevy guy, and my last experience here got me to consider buying a Ford (yes, that’s how bad it was).
I would like to state that all my experiences here with the parts department were positive.
These experiences brought me here to buy a truck.
With regards to the sales staff I’d like to start by saying BOOOOOOOOOO!!!
My first trip with a sales rep had me wandering all over the lot on a very hot day with a guy who seemed utterly confused.
Real simple, I want a four door, four by four truck. He was clueless, we wandered for about a half hour looking for trucks before I finally left out of frustration.
I reached out to their online team explained my frustration but that I’d like to give them a second chance at my business. The lady wanted to make an apt. This was a good attempt on her part to fix the issue, my schedule with work prohibits me from making appointments.
So…I stopped by with my father in law one day, and they were busy. I didn’t mind waiting but they told us we could walk the lot ourselves and someone would come out and help us. This was fine with us.
I found a truck, opened it up and started looking at it. A sales guy came up to us and I asked him if we could drive the truck.
His reply was shockingly rude. «sure, but you’re going to need to show me more of a commitment then that».
Having already had a negative experience here, this comment really made me mad so I left.
I sent a final email to the online person I was dealing with and I got no reply.
I really tried to shop here from past positive experiences but the sales staff seem to be more interested in being rude to potential customers.

The morning that we bought our truck, we were set on getting a Toyota Tacoma because it has a good name, and had the bells and whistles. I spoke with my Dad before going to the Toyota dealership and he suggested I look at the Colorado. I had already been to the National City Chevy dealership and had a terrible experience — salesman was looking at us like we were cash and not human. My husband and I were buying the truck to be my (a woman) primary vehicle, and the salesman at National City Chevy wouldn’t even acknowledge me — assumed it was for my husband even though we told him it’s for me. Anyway — on my dad’s advice, I researched the Chevy and wanted to go see them in person (again). Let me tell you, from the moment I spoke with my sales rep (Gabe) to make the appointment I felt that I made the right decision.
We arrived at the dealership and the rep was excellent, in fact everyone that we came to contact was excellent. Everyone treated us as people, friends even, which was great. We told them our price point and they were able to find a 2015 Colorado in our range. From the moment we saw it, we loved it and the rep was excited to show us — you can tell that he is proud of the Colorado and every other Chevy that we passed that day. Due to Gabe’s service level and the rest of the staff (Joe in Finance), we ended up buying the Chevy Colorado and have ZERO regrets. We feel the price was fair and enjoyed our experience. We recommend Chevy to every friend/​family member even if they’re not in the market. Everyone loves my new truck and is very impressed by Jimmie Johnson Chevrolet!

Don’t get your service done here. Gave us an estimate of $ 125 for a new battery in our truck… okay already too high. But okay it needs to get done. Then charge us over $ 300 telling us labor isn’t in the estimate – $ 65 an hour for labor. It’s replacing a battery!!! Really.
Never again. Merry just got robbed Christmas!

We always chose Jimmie Johnson, as we know we will never be disappointed. We trust their input and the hard work they put into our vehicle. We always chose Jimmie Johnson first! They take to to explain the maintnece needed and ensure that we don’t have any other questions or worry. It’s nice to know the job will get done the first time.

This is for the collision center. I was in a hit and run which is a bummer but the best thing was having my car (BMW) worked on here. Mike Mccollough took excellent care of me. And my car is back to its beautiful self again. Thanks!

Just left dealer ship and pretty disappointed in Crystal our sales person who was very nice but did not know any answers to questions when it came to actual price. The lot was empty upon arrival yet my Hispanic husband and myself were asked immediately if we had an appt, when I showed her a mailing I received she looked at it and said oh this is old… Sigh follow me… A man sat next to her staring at us as we talked about trading in my car. Nice first impression!
After not being able to answer these questions she offers to have someone else talk to us, after waiting for 15 min she comes back with cellphone pictures on her phone of the prices she saw outside, still no answers to my questions. Was going to purchase two vehicles too… Stood up and said thank you Off to Kia I go

I always Request Laith Q. by name because he gives stellar 5 star service! He never beats around the bush, and I always know what to expect with my vehicle ahead of time. He does everything in a timely manner and he always makes me feel «taken care of». No other dealership has given me this experience. I always get a car wash surprise every time I get my SUV serviced which is such an added touch.
I never have had any hassles and they make it so easy for me to go about my busy day which is why I continue to return and I will re-​purchase any future vehicles here! Very pleased!

I signed a lease for a 2016 Chevy Cruze. We came in late, around 8:30pm, but we were served quickly and without complaint, despite the fact it was past closing time by the time we were finished. No unnecessary fees were thrown in, so we didn’t even have to haggle down to a fair price. It was very satisfactory service.
The only downside is that I did have to come back a couple days later to pick up vehicle registration and a spare key because they failed to give it to us initially. (The employee with the paperwork + key was busy with another customer the first time and we were in a rush to leave).

Purchased a new Chevy Sonic from Joy and she was awesome! The whole process and my trade in was done in about a couple of hours. Comfortable waiting area while they processed my paperwork. Would recommend them for anyone wanting an easy purchase on a car. My sister brings her Saturn in for service and she loves them.

Came in to trade in my car, with value in hand. My sales girl Joy was the best! No «Dealership buying pressure», that everyone hates! Joy was friendly and did everything to find me the perfect suv for me! High five to finance department, especially to Andy! He financially got me the best deal to fit my budget and not a penny over & honored the trade in value of my car (which I got elsewhere). If your looking for a new vehicle go to Jimmy Johnson Chevy & ask for Joy & Andy. You’ll actually buy a car relax no pressure.

I had two jobs at the time and needed a car asap I came in with so little time and they were able to help me get a car the same day without being pushy. (That was a plus) My sister had bought her car here so I decided to buy mine here as well .It was the best decision ever !
They follow up with you and remind you to bring in your car for service. Also can make your own appointments online ! I personally hate calling businesses. I brought my car for a oil change and forgot my id so I had to have my mom bring me my id to get my car back but luckily the car salesman who sold me my car was there and remembered me so my mom didn’t have to go back home to get my id and back to the dealership. (Thank god) while I was waiting the salesmen all were joking around with me. Seriously every time I come here they are super friendly, super helpful.

A JIMMIE JOHNSON SERVICE TECH TOTALED OUR CAR WHILE IT WAS IN FOR DIAGNOSTICS!!!
My step-​dad took his vehicle in to be serviced. It was BRAND NEW. The tech took his car it and LITERALLY ROLLED IT.
The accident happened on 8÷19÷15 but we weren’t notified until the afternoon of 8÷20÷15. NO police report was filed. (Very convenient) My family never had a chance to look at the damage at the scene. This dealership is giving my family the complete run around and is being very secretive surrounding the circumstances. They are trying to say that the vehicle was only traveling at 15 MPH when the accident happened. I find it highly suspicious.
By the way, this dealership prides itself on accommodating military families. My family purchased TWO brand new cars on the same day– One of which their employee wrecked. My family is military. My mother has health issues that require physical therapy and other various doctor appointments throughout the week. What are they supposed to do now?! Jimmie Johnson offered a payoff on the car thousands of dollars less than the remainder of the loan and tried to do it deviously, before answering other vital questions regarding the accident and without providing pertinent paperwork. They we’re however quick to email a form releasing Jimmie Johnson of liability.
I think my family deserves an apology and they deserve their car back. THINK TWICE BEFORE PURCHASING FROM THEM.

Do yourself a favor and don’t ever do business with this Mickey Mouse dealership. The thing that they do best is blow smoke up your ass.
I bought a new car here about a month ago and they make you feel great while talking to them on the phone. Everything is about how awesome you are and how they’re going to make everything great for you.
This is what great looks like during my experience:
I had an agreement over the phone to buy a new Volt. They asked me if I wanted to buy the car that evening or come back the next morning so that they had time to get it off the truck and charge it fully for me. I told them to keep it until the next day so that I could get a full charge. So I show up the next day and go through the paperwork and guess what my car is not charged at all. Not even 1%. Wtf. So then I drive home using gas thinking oh well I’ll just charge it all day and then drive it at night. The next day I go to start the car and nothing happens. I’m sitting there like a moron pushing buttons and adjusting any knob I can find to get the car to start. Nothing. Then I realize it. The key they gave me isn’t programmed for the car. So I need to drive all the way back to the dealership with the backup key so they can reprogram the main key. They tell me once I get to the dealership that this process takes 2 – 3 hours. What a bunch of effin idiots. Who the eff wants to spend 2 – 3 hours on a Saturday at the dealership because they didn’t deliver what they promised.
This dealership is minor league. If you’re ok with wasting your time and having to make multiple trips to get what you were promised originally then this is the dealership for you. They’re a joke. If you value your time go to City Chevrolet. Never had a bad experience there.

I just bought a 2014 Equinox with Frank and Jenni and received exceptional service. They went above and beyond to make sure I was comfortable with my decision of the purchase. I would highly recommend this dealership! :)
Thank you Frank for your patience, Jenni for your knowledge, and Dustin for your connections. I love my new ride.
And a special Thanks to David for his outstanding referral, LYB

This is my favorite dealership by far! I have always had very good experiences here. I bought my first brand new vehicle here and it was the perfect car buying experience. I ended up bringing my 3 year old. Probably not a good idea. But, the staff accommodated us with courtesy and respect!
I don’t get my oil changes here because it would take too long. But, I do have all my recall repairs done here. They always give me a free rental car, which I really like! I feel like they take their sweet time making the repairs.
~I always receive excellent customer service
~All repairs are quality
~I would not hesitate to buy another vehicle here and I recommend it, highly!
~Very clean and maintained property and facility