Kearny Mesa Mitsubishi

I came here because my Lancer ES had a severely delayed acceleration whenever I pressed on the gas pedal. I told them I kept up on all the required maintenance and I had recently had a transmission flush. They insisted that they needed to do their transmission flush in order to start diagnosing the problem even though I told them I didn’t need one.
They kept my car for 3 days and told me that it wasn’t a transmission issue (to my surprise). They didn’t find any metal shavings in the transmission fluid, but they still didn’t know why my car had a delayed acceleration. Then, they told me that it was just the way CVTs were and that they were known to hesitate sometimes. I told them that the problem had only begun about 4 to 5 months ago and had increased in severity. The only reasoning I received from them was that the place that did maintenance on my transmission must have done something wrong. Which clearly couldn’t have been true since they told me themselves that there was nothing wrong with the transmission.
Weeks later the delayed acceleration got worse and my car began to idle and eventually it stalled. I called Kearny Mesa Mitsubishi to make an appointment and let them know the problem was persisting. This time they asked me to bring proof that I had had regular maintenance done on my transmission, as if it was my fault all this was happening (and I thought it had been determined from my last visit that there was nothing wrong with my transmission). I cancelled the appointment; I could tell bringing my car back there would have been a waste of money and time.
I ended up taking my car to another place and it turns out all that had to be done was to clean the throttle body. My car runs perfectly, the way it did when I first bought it. No delayed acceleration, no idling, no stalling. It’s amazing to me that they could have missed this after having my car for 3 days. I’m glad I never took my car back there, who knows what other unnecessary service they would have had me pay for.

Josh ! The professional seller I ever seen before. Here is the truth, I bought my Lancer EVO GSR even I don’t know how to drive it.
Josh is good guy, this is all what I want to see, he is friendly and always answer your question patiently.
I highly suggest this store !

This is the first time I have purchased a car from them. This is the best dealer I have gone to. There is no hustle, no haggle, no messing around, and they have really good customer service along with good prices. I spent three hours to get there from LA and it was worth it. The phone call from the manager was sophisticated and professional. The sales team Josh and
Heike took care of my deal in only 90 minutes. At other dealers it would take at least half a day. Sometimes I would have extra overtime at the financial department but it never happened here. I will definitely come back here and try get an Aston Martin next time. Thank you very very much!

Update on the initial review:
Just wanted to start with this that the salesman who sold me the car had nothing to do with the original review and helped to fix the issues I posted in the 1^st review. That being said here is the updated review:
Josh bott the salesman who sold me the car was instrumental in making things right with the issues I had with my traded in car not getting paid off (it’s paid off now). Currently at the dealership now to get my windshield replaced with a new one as part of the deal we made when I bought the car. Josh bott again is going the extra mile to help out with the process of talking with the service department to get my windshield replaced.
If anyone reads this and decides to come down here to buy a car make sure you ask for Josh bott he is quick to help out with any questions you may have.

By far the best and most enjoyable car buying experience anyone can have. Josh and Ennis went above and beyond to make sure the saying «Car buying made easy» is a true statement. Josh our salesmen not only tried to sell us a car but he sold us on a lifestyle that buying a mitsubishi Evolution comes with. Never at any point did I feel like i was forced to buy a certain car. The way Josh and Ennis go about business is to make sure every customer feels like family and are treated like family. Thank you guys for evrything!

We had a great experience with this dealership. I sent my husband to look at a car I liked while I was at work and JOSH pointed out to him a Better one that was on sale for a lower price. We went back a few days later together and got the car we wanted with no hassle at all. JOSH was very helpful and showed me how to use all the features of our new car (even though it was almost 2 hours past closing time) They made this he easiest, most stress free, car purchase ever. Thank you :) and we love our new car !!!

I had a great, red carpet treatment experience at this dealership with my salesman Joshua! He and the rest of the staff there at the dealership were amazing, no questions left unanswered nor did I feel rushed and hustled in any type of way. I got the car I wanted and it’s lovely, I couldn’t have asked for much more thank you guys, you all were great!!! Dray

Came to the parts shop because my key broken and was serviced by Larry Cooper. He not only took care of me immediately, but worked with me to get the best price. This man is awesome! Hope he gets a raise!

What horrible service!
The only reason I came to this dealership was because I had to get my Evolution services for some Factory Recalls. I spent weeks calling back and fourth with a service representative to secure an appointment. After weeks of back and fourths I finally got an appointment. I took my Evolution to the dealership first in the morning just to find out my appointment was never entered in the computer system. The Service Rep just thought I randomly decided to bring my Evolution in for service. While I was waiting for the shuttle I overheard the two Service Rep talking about me. Hello! I was still in the building. They were saying that I was probably one of those «no shows» from last week. Uhm no! I was one of those who had to do all the work to get my car services at your dealership. I dropped my Evolution in the morning and was promised it would be finished at the end of the day. To my surprise, I was given a call around 230 pm stating it would not be finished until the next day, some time during the next day. I was offer a discounted rate of I needed a rent a car. I previously owned a BMW and I NEVER had to rent a car. I was given a loner. I, while at work, had to scramble to find a ride home and back to work the next day because why would I waste my time and money to get a rental for one day. I called early the next day only to hear they they would try and get it done. I’m sorry, I had an appointment that was only suppose to take a couple hours, not a day and half. The only good thing about this dealership was David, the shuttle driver. I will never again come to this dealership. I have already told my friends and family about the experience. I have also told all my friends who own a Mitsubishi and everyone I know who own a Evolution. I also posted my experience on various Mitsubishi and Evolution forums. With my next vehicle, I’ll be going back to BMW. BMW knows how to give excellent service. My mistake was downgrading.

My husband and I were looking for a nice SUV in a specific price range. Something that I didnt expect to find, but then God gave us Josh Bott! He was a salesperson like I had never experienced before. He is extremely helpful and will work diligently to get you into the car that you want at the price you can afford. We left the dealership in a brand new vehicle, and paid no more than we were wanting to. He worked magic to make us extremely happy and excited to be closing a deal with him. He took his time to show us all of the gadgets on our car and explain to us the entire process. He also made sure that we did not leave the dealership in our new car with an empty gas tank. He personally took us to the gas station and filled it up on his own dime. After we left he followed up with us to make sure we were able to get our vehicle detailed and a minor scratch fixed. He made us feel like family every step of the way. He made sure to stay in contact and that everything was taken care at or above our expectation. We had to bring our car in for some detailing and instead of leaving us without a car, Josh was kind enough to put us in a brand new luxury vehicle to use while ours was at their shop. When my husband picked our personal car back up, he told Josh that we were going hunting that weekend and without hesitation Josh offered to have our car detailed upon return. We have been so incredibly impressed and pleased with Josh’s caring and exceptional customer service. He blows any other car salesperson out of the water by a long shot. This was absolutely one of the best car buying experiences we have ever had and we owe it ALL to Josh. If you have the privilege of working with Josh Bott, you will be nothing less than pleased beyond expectation. I give Josh TEN stars! Thank you so much for your help and patients with us! I know we were not easy to work with ;)

I recently bought a 2015 Mitsubishi Outlander Sport from Josh at Kearny Mesa Mitsubishi! I am a very busy person and a night worker. Generally speaking I sleep during the day and in normal business hours are just plain busy especially during the holidays. I found myself in need of a vehicle and Josh at Mitsubishi was the man. he actually worked with me through email ! My credit is let’s say less than perfect but Josh was able to find me financing anyway he was very straightforward about the process and I appreciate that very much. When I finally did work my way down to Kearny Mesa I was immediately impressed by the attitude of the sales staff. I didn’t feel pressured and was treated with respect. My vehicle was delivered to my house which is about a 45 minute drive north from Kearny Mesa Josh was kind enough to stay late after work and deliver the vehicle personally. We drove him back only to find out that in conversation he’s actually a real person. Highly recommend Kearny Mesa Mitsubishi and specifically Josh!
Thanks guys! — J. Kirby

Bought a 2015 Mitsubishi Outlander here and Josh Bott made experience very easy and enjoyable. We went through the Costco auto program and Josh called us right away to discuss our needs and the program. He worked with us to get us the best car for our family. When we came down he had the car we were interested in ready to go and the whole process went fairly quickly which was great because we had a toddler in toe. He spent time going over the new car as well before we drove off the lot and even helped me connect my phone to the Bluetooth. Highly recommend this business to anyone looking for a high quality of service when choosing a new car.

Just bought a new 2015 Outlander Sport from them. I started the process on the phone with salesman Josh Bott. I was very specific what I wanted and what I would pay for it. Josh was great, found a vehicle for me (out of county) & worked the deal. He personally drove the vehicle down from the L.A. area and came in on his day off when I picked it up. Probably the best car buying experience I’ve ever had. Colonel Surratt

Came here to get a recall on my Mitsubishi fixed at the service center. I made an appointment the week before, and was told that they had all of the parts and to come in between 8 – 10:30am today to get my car fixed, which would take around 3 hours. The appointment process was really frustrating (being transferred to voicemails, people telling me they couldn’t help when they could, not being called back when promised, etc.), but was eventually set.
I show up at 10am, and am met by Ryan. He gets my information and all of the numbers from my car, and then tells me he isn’t sure if they have the parts or not for my car. Seriously? He told me they might have run out… Why not call and inform the customer? He brings my car back to the service area, and comes back to tell me they don’t have the part, but can get it… The only issue is they have to send someone to the South Bay location to get it, which, of course, adds an hour to my wait time. There is no courtesy vehicles for Mitsubishi drivers here, so I am stuck waiting or paying for a rental car (uh…no).
Ryan assured me they would take my car back right away and start getting it ready for when the part arrived. I walked to a nearby bookstore for an hour, and when I walked by again, my car was still sitting in the driveway. Ugh. I came back after lunch and he told me they were already working on it.
Ryan then informed me that another customer came in with a weird sound in her car, so they sent the mechanic out to test drive it to see what was wrong. This means that they have stopped working on my vehicle. Ugh!
I’m still sitting here… Maybe someone will read this while I’m here and offer to pay for a rental car for me. ;)

We had a wonderful experience at Kearny Mesa! Josh was respectful and extremely responsive to any question we had through the process. No gimmicks or pitches. Just pure customer service! Breath of fresh air.

This place was super awesome Great service excellent customer service. Daniel Moreno was kind, engaging and understood my needs for a car. He’s a SDSU Aztec. Recommend this place!