King Chavez Health Center

This place is terrible as far as the clerk and the appointment system. How are there over 6 doctors that work on this floor but I’m restricted to seeing MY assigned doctor only. What if I’m having an issue that’s NOT emergency room worthy but it needs to be taken care of as soon as possible? You’re telling me that the doctor that has the soonest opening can’t grab my file and see me?! I have to wait TWO WEEKS before I can be seen by my doctor?! RIDICULOUS! By then my problem could be serious enough for the emergency room! They don’t even have a cancellation list… (Where if someone cancels their appointment they would call people on the cancelation list to see of they want to take the now availbe appointment slot).
Three weeks ago I went in as a walk in only to find out that they don’t do physicals for walk-​ins because «it’s a long appointment»… (which is stupid as hell I’ve never been to get a physical that took longer than 20 minutes tops… but I digress). The next available appointment was 2 weeks out! Luckily that was still enough time for my deadline to turn my phyaical paperwork in.
The morning of my appointment i walked up to the counter TWO whole minutes after the FIVE minute grace period and they told me to reschedule. The clerk stated that I «should’ve called to let them know I would be a little late» so I told her «every time I ask for a number to this office, you guys give me the CALL CENTER’s number, not a direct line.» Her reponse was «oh» (USTOMER SERVICE and COMMON SENSE should have told her this is where you APOLOGIZE and give me the DIRECT NUMBER in case I’m running late next time). She then proceeded to tell me that their next appointment was today in about 2hrs which she then quickly retracted the statement because «that would consider me a walk-​in since the appointment wasn’t made the day before.» (OK so if I could have called YESTERDAY and got an appointment for today then WHY THE HELL IS YOUR ONLY NEXT APPOINTMENT SLOT TWO WEEKS OUT?!)
So now I can’t be seen by ANYONE before my physical paperwork is due which actually does affect my life.

this was the worst experience in my life. i had to do a walk in got there around 12ish in the afternoon didn’t leave til almost 5pm. the doctors suck the nurses suck and the front desk suck im NEVER going back even if this was the very last place on earth to receive medical attention i would take my chances with some home remedies or someone on the streets they don’t even deserve this star

Apparently I had an appointment early this morning that no one called to remind me about. «Annabelle from the front» called to «remind» me AFTER i missed the appointment and said she has nothing until a month from today. She and Carina refused to let me talk to the doctor to get my results.
I just want to know my results! Do I have cancer or not!!!

I recently had to start coming to King Chavez because I quit my 9 – 5 job for more creative prospects and lost my great health insurance. I now have MediCal and they assigned me to this office. I’d like to say that this rating doesn’t reflect the quality of the care I’ve received, the quality of the physicians themselves or my feelings towards MediCal.
My problem with this place is that 2 out of the 3 times I’ve come here for a walk-​in (because they don’t do same day appointments, rarely do next day appointments and recommend doing a walk-​in if you’re actually sick), they were closed. The first time they were closed for a staff meeting. What clinic or medical center closes for 90 minutes DURING BUSINESS HOURS for a staff meeting? They even pushed back all appointments for the people that had them. Today I went here for the fourth time (my third walk-​in and 3 months after my first visit — I’ve been having recurring strep throat/​tonsillitis) and they were closed again for an unspecified reason for 90 minutes. You’d think that considering that they don’t list the closings on their website and they have all patient e-​mails that they’d inform us if the place were closing, but they seemingly do this often so I can see why that would be incredibly tedious. I just don’t understand it.
King Chavez is only getting two stars from me because I’ve never had to wait THAT long when they’re open, considering it’s a low income facility that mostly caters to people with MediCal, and because the staff is generally pleasant. This place needs to get its shit together and start being more considerate to its patients.

If I could give this place 0 stars, I would. I am so disgusted by this place! My mother, who was diagnosed with a chronic illness in February 2014 is still in recovery. She needed a dentist office that had a medical staff if something went south during her appointment, however I wish I never stepped foot in this place. The dentist took at least one hour to exam my mother, and she was so rude! talk about patient depersonalization!!! If you have any loved ones, save yourself the headache and experience of utter disgust and take them elsewhere!

For the medical part of this building the waiting time is ridiculous I had an appointment and was there for 3 hours. I went for medical records and they said my son was never seen there when they finally saw that he had been given a different birthday but never corrected the problem till this day, and was there another 2 hours. The pediatric assistant rude and staff weird ghetto. Will be changing Drs. Asap.

The facility is very nice, modern, spacious and clean. Everyone working there was pleasantly courteous and helpful. I went in as a «walk-​in» having never been there before. I was greeted and sent to the admissions desk, filled out paperwork and was sent to the second floor where I saw the doctor. There was a bit of a wait both at admissions desk and upstairs at doctors office, but that is to be expected when you go in without an appointment especially the day after a holiday on a Friday.
The doctor I saw was kind, gentle, caring and thorough. He took the time to fully understand why I was there and to make sure all my questions were answered. Even though I was pretty sick, it was overall a pleasant experience. Whenever I am in San Diego and need a doctor, this is definitely where I will go.

Unless your dying, having chest pain, mental disorders you won’t be seen until closing. It should be first come first serve no matter what the case is.

My kids saw Dr. Rivera on the 3^rd floor on Monday and he is fantastic and so were his assistants. It was easy to book an appt and there wasn’t to much paperwork to fill out as a new pt. We were the last patients of day and my kids came in extremely amped up. They were super understanding. They were very patient with my rowdy kids. They gently took X-​rays and went over with them how to properly brush their teeth. To my surprise they didn’t have as many cavities as I thought In fact they each had one. My kids left with there teeth looking a little whiter some stickers and a cool toothbrush kit. Dr. Rivera is very kid friendly and made my kids feel at ease and comfortable. By the end of the appt my kids had there shoes off and didn’t want to leave. He went over treatment and recommend that I use act rinse to prevent cavities. He didn’t want to aggressively treat there cavities and traumatized them which I was afraid of instead he decided it would be best to start with something easy for the oldest by starting with sealants and take it from there while the youngest he would only fill the tooth with a hole and watch the two other very tiny cavities. I so glad to find such a nice, conservative dentist who cares.